Help Desk Support - Level 1 & 2 Techs On-site (Miami, FL)

Job Title*: IT Helpdesk Technician Position Type: (Exempt or Non-Exempt): Non-Exempt, Full-time, Staff, Non-faculty Reports to: Director of Innovation and Technology Closing Date: When Filled Start Date: October 30, 2025 Location: Redmond, WA Pay Range: $55,000 to $65,000 (Dependent on Experience) Benefits: • Employer-Subsidized Medical • Dental and Vision Insurance Available • Employer Paid Life Insurance • Accidental Death and Dismemberment Insurance • Short Term and Long-term Disability Insurance • Paid Leave (Vacation, PTO, Maternity, Paternity) • Employee Assistance Program • Retirement • Professional Development • Tuition Discount • Needs-based Tuition Assistance • Discounted School Lunches • Costco Membership Reimbursement Application: ONLY Accepted at https://www.tbcs.org/employment; to view our school profile, go to https://www.tbcs.org/academics/college-advising/school-profile. Do you find fulfillment in contributing to something larger than yourself, creating a lasting impact? Do you enjoy being part of a Christian community united in a common goal? Do you enjoy making a difference in the lives of students directly in the classroom or through a supporting role? Read on to find out more about our amazing school! The Bear Creek School is a classical Christian School for preschool – grade 12. We are a nondenominational, private, day school accredited by the Northwest Association of Independent Schools. At The Bear Creek School, a Christian classical education serves as a powerful framework for teaching and inspiring students and introducing them to the great minds, great works, great events, great discoveries, and great art of the centuries. We believe knowledge which endures is worth student attention; we believe studying minds of the past helps us understand and shape our future; we believe wisdom is developed by reflectively considering ideas in light of the Christian worldview. The school’s mission is to provide a high-quality, Christian liberal arts education in a nurturing environment that will enable each student to become the individual God intends. Please see our website, www.tbcs.org, for additional information. Your Role. The Bear Creek School is currently seeking to add a member to our team! The Help Desk Technician provides on-going support for all client hardware and software products used at the school. Works with teachers and staff to troubleshoot AV and hardware issues, as well as set up and troubleshoot networked client computers, tablets, and printers. Understands the connectivity between projectors, speakers, document cameras, wireless broadcast systems as well as all associated cables between those devices and is able to troubleshoot connectivity issues on the fly in active classroom environments. As a member of The Bear Creek School, you belong to a vibrant preschool - grade 12 community fully committed to the mission of our school. Why you should work at The Bear Creek School. Bear Creek is a vibrant community of faculty and staff committed to the mission, offering many ways for students and adults to learn, play, and serve together in an inclusive, caring environment. At The Bear Creek School, a Christian classical education serves as a powerful framework for teaching and inspiring students. You can support the mission of Bear Creek by joining our student support team! We are seeking an individual who will: • Support the computer network, client machines, school AV systems, printers, tablets, and third-party software applications by providing technical support and answering tickets based on: computer hardware, computer software, classroom AV connections, printing, iPads, and account issues in addition to any other Tier 1 tech support needs. • Quickly adapt to fixing new computer issues and understanding new systems as they present themselves. • Perform other duties as assigned by the Director of Innovation and Technology The successful individual in this position will: • Enjoy working in a fast-paced environment. • Take initiative. • Execute tasks independently when needed and work cooperatively with a team regularly. Required Experience and Education: • Bachelor’s degree preferred • Two years or more of information technology experience preferred • Experience in an educational environment preferred • Excellent troubleshooting skills of both hardware and software and ability to do basic computer repairs required • Good understanding of computer networks, hardware, Microsoft Windows 7and 8, and Microsoft Office products required • Strong AV skills with knowledge of connectivity between projectors, speakers, document cameras, wireless broadcast systems, and docking stations as well as all associated cables between those devices required • Installation and maintenance of short run in-wall and dropped ceiling cables as well as crimping and repair of ethernet cables • Familiarity with Apple OSX and iPads preferred • Ability to occasionally work outside of business hours when needed • Work professionally and patiently with all members of The Bear Creek School community • Hold CPR/AED/First Aid certification (with epinephrine autoinjector supplement) or obtain certification within 90 days of employment start date • Currently authorized to work in the United States for any employer (sponsorship is not available for this position) It's more than a Job. As a part of our community, you also need to: • Be able to positively support the school’s policies and practices and work collaboratively in a professional organization. • Be truthful, positive, and purposeful when communicating with others. • Be able to use strong written and oral communication skills to transfer thoughts and express ideas. • Be flexible and adaptable in dealing with new, different, or changing requirements. • Maintain confidentiality and security of information. • Hold self and others accountable to accomplish results. • Be effective in handling multiple concurrent tasks. • Be familiar with Microsoft Office Suite, ability to learn and work with the school’s integrated data-based software package as needed. • Adhere to biblical standards in all areas of conduct. You must meet the following physical requirements. • Requires standing for long periods of time • Ability to move about the classroom, reach high and low places • Ability to lift 50 pounds • Work in a climate-controlled office with travel outdoors between buildings To apply or view all jobs at The Bear Creek School go to https://www.tbcs.org/employment. Disclaimers The Bear Creek School is an equal opportunity employer. All employees of The Bear Creek School must agree to carry out their responsibilities in a manner that is consistent with The Bear Creek School’s Mission Statement, Statement of Faith, Employee Handbook, and conduct themselves in a manner consistent with biblical standards. Offers of employment are contingent on the successful outcome of a criminal background check. The above job posting is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Regular attendance and punctuality are essential functions of all jobs at The Bear Creek School. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who cannot perform the essential functions of the position, even with reasonable accommodations, or who pose a direct threat or significant risk to the health and safety of themselves or other employees and students.

Business Analyst w/ a focus on: cyber detective job focused on SMS security Overview: The primary day to day role of this backfill will be reviewing commercial SMS traffic using various databases and web portals as well as running Splunk queries in order to identify phishing, Social Engineering, or other illegal/disallowed content. Key Responsibilities: Review commercial SMS traffic using internal databases and web portals. Execute and analyze Splunk queries to detect suspicious or prohibited content. Identify phishing, social engineering, and other malicious messaging patterns. Adhere to internal guides and industry standards Maintain detailed documentation and tracking reports for investigations. Handle confidential content with discretion and professionalism. Required Skills & Qualifications: Strong aptitude for reviewing large datasets with high attention to detail. Solid understanding of phishing and social engineering tactics. Experience with database querying tools (preferably Splunk). Thorough and cautious approach to investigations, with an understanding of the potential impact of errors in a production environment. Proven ability to maintain accurate and comprehensive documentation. Familiarity with Shortcode, 10DLC, and Toll-Free number systems. Preferred Qualifications: Prior experience working on confidential or sensitive projects. Exposure to dark projects or environments involving secure content review.

We are developing next-generation AI platforms that fuse finance and learning — built to deliver real execution and measurable results for businesses and professionals. We’re seeking visionary technical builders to join as Co-Founders / Founding Engineers at the pre-launch stage. This is not a traditional job — it’s an opportunity to shape a first-of-its-kind startup from the ground up. We’re especially interested in entrepreneurial talent with expertise in: • AI/ML Engineering • Full-Stack Development • Cloud Architecture • UI/UX Design Compensation: Equity-based founding role (with flexibility to discuss minimal salary support if needed). To apply: Please reply with a short note on your background, your key technical skills (e.g., AI/ML, full-stack, cloud, UX/UI), and attach your resume/CV. Selected applicants will then receive more details, including company information and a formal application link.

POSITION SUMMARY: This position shares the responsibility of maintaining the multimedia and audiovisual equipment installed in university classrooms and teaching spaces, meeting rooms, office locations, and public presentation venues. This includes preventative maintenance work as scheduled, maintenance of equipment (break/fix) and some installation work as required. This position will also be responsible for videotaping classes or events on campus as scheduled. Some overtime is required in this position, as well as the need to work alternate shifts when needed. RESPONSIBILITIES: Provide technical service and support to classrooms and meeting spaces equipped with AV Media systems Answer phone calls from classroom spaces and provide remote assistance as possible Dispatch to classroom spaces to provide immediate onsite service as required Document service issues and problem resolutions in the service workflow system Accomplish preventative maintenance tasks as assigned, usually twice per year Installation of equipment as needed, Projectors, LCD panels, rack equipment such a, Switchers Some responsibilities associated with configuration of computers in order to project properly, both PC and Mac System Commissioning and Training/Instruction in the use of the MM and AV equipment Perform final testing and commissioning of newly installed systems, including the shared responsibility for developing training materials This position will be responsible for training faculty and staff members on the proper use of the systems installed in classrooms and meeting spaces; this includes projection systems, the use of AV control systems, video conferencing and/or Skype, and some lecture capture. Videographer services and general event support Videotaping services as requested, class lectures, seminars, events during the regular academic day, as well as after hours Timely processing of the video as required to provide the requested format/copies for the customer Set up / take down of equipment in support of events, including Board of Trustees meetings. QUALIFICATIONS: Thorough knowledge of the operation of multimedia and a/v system equipment, including: Projectors and/or LCD panels Room sound systems (Playback and Live Audio) Media playback AV Control systems (AMX and Crestron) Video Switching Good computer skills; configuration settings, extending displays to projector, etc. (Microsoft Windows and MacOS) Ability to analyze and solve complex problems, troubleshooting equipment failures Ability to perform under limited supervision. Independent problem-solving ability is critical Ability to perform in stressful situations while supporting events with several moving pieces Excellent interpersonal, analytical, problem solving, organizational, and communication skills Familiar with the basic use of NLE (Non-Linear Editing) systems; preferably Final Cut Familiar audio systems: mixing consoles (analog and digital); wireless microphones Required: Must have a valid Driver's License and be able to produce a driving record with a minimum of 3 years of driving history in good standing EDUCATION & EXPERIENCE: High School diploma or equivalent Some college or professional trade training in electronics or audiovisual systems preferred 2+ years of technical service responsibilities associated with multimedia and/or a/v systems WORK HOURS: Full-time, non-exempt position Monday - Friday, 11:00 a.m. - 7:30 p.m.; 7.75 hrs./day; 38.75 hrs./week SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

Joining Synergex means navigating the career you desire with you in the driver seat. Working alongside other talented and creative minds, your contributions will serve to keep our clients on the cutting edge of technology. Through our expert consulting services, our ever-evolving comprehensive suite of products, and our top-notch developer support, Synergex ensures every single one of our customers – from global Fortune 100 companies to local businesses – has the tools and support needed to take their business to the next level. This is what we’ve been doing for over 45 years, and none of it would be possible without our awesome team – and that’s where you come in. The Synergex Application Support Team is looking for an Application Support Specialist. As an Application Support Specialist, you will partner with team members to help Synergex provide top tier support for our customers applications. You will do this by managing support cases, taking customer calls, writing documentation, and working with developers on new features and bug fixes. Job Description: The Application Support Specialist provides exceptional application support to Synergex customers worldwide. Responsible for the day-to-day management of support cases, customer application updates, writing documentation for internal and customer use, ensuring that support cases are responded to and resolved according to Service License Agreements (SLAs). Requirements Essential Duties and Responsibilities Have superior customer centric focus with a proven ability to thoroughly resolve customer inquiries via phone, video calls, ticketing system, and email. Identify, research and resolve application and technical issues related to supported applications. Identify and escalate cases requiring a higher level of support Document, track and monitor issues in company provided application to ensure timely resolutions, meeting or exceeding customer SLAs. Perform quality assurance (QA) on documented bugs and new functionality. Learn new applications and business domains to expand professional knowledge Ability to multitask, prioritize and perform effectively under tight deadlines and time constraints. Expected to be self-directed, self-motivated, able to establish priorities and to work both independently and in a team environment. Expected to contribute to a technical knowledge base and write technical documentation for internal use and write technical/instructional documentation for customers Demonstrate patience, adaptability, and resourcefulness in all interactions with internal and external stakeholders Participate in a rotating after-hours support schedule, including nights and weekends. Infrequent travel may be required when providing onsite support of software. Job Requirements Must haves: High school diploma, GED, or equivalent. 1 to 3 years' experience with Application/Customer Support. Knowledge and experience with basic computer functions and systems (Windows). Knowledge and experience with Microsoft Excel and Word applications. General knowledge of programming concepts, software development cycles (SLDCs) and associated tools and platforms. Excellent communication skills, both verbal and written; strong interpersonal skills. Ability to understand application issues and articulate industry operational/technical solutions. Strong prioritization skills. Exceptional customer service skills. Nice to haves: Experience in end-user support in a help desk environment. Software application installation experience. Familiarity with one or more general purpose programming languages including but not limited to: Synergy. Job Essential Functions Work Location In-Office & Hybrid Options: Opportunities to work in the office or a combination of remote and in-office (hybrid) are also available based on preference and business needs.   Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Prolonged Periods of Sitting or Standing: Ability to sit or stand at a desk workstation for extended periods during the workday. Manual Dexterity: Proficient use of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Visual Abilities: Adequate vision to read and interpret data on computer screens and printed materials. Hearing and Speech: Clear verbal communication skills for virtual meetings and phone conversations; ability to hear and understand spoken information. Cognitive Functions: Ability to concentrate, analyze data, and make decisions with minimal distractions in a remote work environment. Minimal Physical Exertion: Occasionally lifting or moving items up to 10 pounds, such as laptops or office supplies. Synergex is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.   The base salary hiring range for this position is $45,000 - $60,000 Benefits What Makes Synergex Awesome? Synergex has created a positive, vibrant culture that celebrates initiative and promotes creativity and autonomy. We have established an environment of personal growth through our support of education and professional development and our onsite and remote wellness offerings. We have: Loyal, enthusiastic customers who appreciate our role as their technology partner. A stable, profitable, long-standing business with a culture that values work-life balance. A variety of fun opportunities to connect with your coworkers both virtually and in-person. Access to employer-sponsored wellness programs. A comprehensive benefits package including:  Comprehensive health plan that includes medical, dental, and vision insurance.  Employer-paid long-term care, life, and AD&D coverage.   13 paid holidays.  Generous time off with the ability for PTO to roll over year-to-year.

POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)