IT Field Service Technicians

Job Title*: IT Helpdesk Technician Position Type: (Exempt or Non-Exempt): Non-Exempt, Full-time, Staff, Non-faculty Reports to: Director of Innovation and Technology Closing Date: When Filled Start Date: October 30, 2025 Location: Redmond, WA Pay Range: $55,000 to $65,000 (Dependent on Experience) Benefits: • Employer-Subsidized Medical • Dental and Vision Insurance Available • Employer Paid Life Insurance • Accidental Death and Dismemberment Insurance • Short Term and Long-term Disability Insurance • Paid Leave (Vacation, PTO, Maternity, Paternity) • Employee Assistance Program • Retirement • Professional Development • Tuition Discount • Needs-based Tuition Assistance • Discounted School Lunches • Costco Membership Reimbursement Application: ONLY Accepted at https://www.tbcs.org/employment; to view our school profile, go to https://www.tbcs.org/academics/college-advising/school-profile. Do you find fulfillment in contributing to something larger than yourself, creating a lasting impact? Do you enjoy being part of a Christian community united in a common goal? Do you enjoy making a difference in the lives of students directly in the classroom or through a supporting role? Read on to find out more about our amazing school! The Bear Creek School is a classical Christian School for preschool – grade 12. We are a nondenominational, private, day school accredited by the Northwest Association of Independent Schools. At The Bear Creek School, a Christian classical education serves as a powerful framework for teaching and inspiring students and introducing them to the great minds, great works, great events, great discoveries, and great art of the centuries. We believe knowledge which endures is worth student attention; we believe studying minds of the past helps us understand and shape our future; we believe wisdom is developed by reflectively considering ideas in light of the Christian worldview. The school’s mission is to provide a high-quality, Christian liberal arts education in a nurturing environment that will enable each student to become the individual God intends. Please see our website, www.tbcs.org, for additional information. Your Role. The Bear Creek School is currently seeking to add a member to our team! The Help Desk Technician provides on-going support for all client hardware and software products used at the school. Works with teachers and staff to troubleshoot AV and hardware issues, as well as set up and troubleshoot networked client computers, tablets, and printers. Understands the connectivity between projectors, speakers, document cameras, wireless broadcast systems as well as all associated cables between those devices and is able to troubleshoot connectivity issues on the fly in active classroom environments. As a member of The Bear Creek School, you belong to a vibrant preschool - grade 12 community fully committed to the mission of our school. Why you should work at The Bear Creek School. Bear Creek is a vibrant community of faculty and staff committed to the mission, offering many ways for students and adults to learn, play, and serve together in an inclusive, caring environment. At The Bear Creek School, a Christian classical education serves as a powerful framework for teaching and inspiring students. You can support the mission of Bear Creek by joining our student support team! We are seeking an individual who will: • Support the computer network, client machines, school AV systems, printers, tablets, and third-party software applications by providing technical support and answering tickets based on: computer hardware, computer software, classroom AV connections, printing, iPads, and account issues in addition to any other Tier 1 tech support needs. • Quickly adapt to fixing new computer issues and understanding new systems as they present themselves. • Perform other duties as assigned by the Director of Innovation and Technology The successful individual in this position will: • Enjoy working in a fast-paced environment. • Take initiative. • Execute tasks independently when needed and work cooperatively with a team regularly. Required Experience and Education: • Bachelor’s degree preferred • Two years or more of information technology experience preferred • Experience in an educational environment preferred • Excellent troubleshooting skills of both hardware and software and ability to do basic computer repairs required • Good understanding of computer networks, hardware, Microsoft Windows 7and 8, and Microsoft Office products required • Strong AV skills with knowledge of connectivity between projectors, speakers, document cameras, wireless broadcast systems, and docking stations as well as all associated cables between those devices required • Installation and maintenance of short run in-wall and dropped ceiling cables as well as crimping and repair of ethernet cables • Familiarity with Apple OSX and iPads preferred • Ability to occasionally work outside of business hours when needed • Work professionally and patiently with all members of The Bear Creek School community • Hold CPR/AED/First Aid certification (with epinephrine autoinjector supplement) or obtain certification within 90 days of employment start date • Currently authorized to work in the United States for any employer (sponsorship is not available for this position) It's more than a Job. As a part of our community, you also need to: • Be able to positively support the school’s policies and practices and work collaboratively in a professional organization. • Be truthful, positive, and purposeful when communicating with others. • Be able to use strong written and oral communication skills to transfer thoughts and express ideas. • Be flexible and adaptable in dealing with new, different, or changing requirements. • Maintain confidentiality and security of information. • Hold self and others accountable to accomplish results. • Be effective in handling multiple concurrent tasks. • Be familiar with Microsoft Office Suite, ability to learn and work with the school’s integrated data-based software package as needed. • Adhere to biblical standards in all areas of conduct. You must meet the following physical requirements. • Requires standing for long periods of time • Ability to move about the classroom, reach high and low places • Ability to lift 50 pounds • Work in a climate-controlled office with travel outdoors between buildings To apply or view all jobs at The Bear Creek School go to https://www.tbcs.org/employment. Disclaimers The Bear Creek School is an equal opportunity employer. All employees of The Bear Creek School must agree to carry out their responsibilities in a manner that is consistent with The Bear Creek School’s Mission Statement, Statement of Faith, Employee Handbook, and conduct themselves in a manner consistent with biblical standards. Offers of employment are contingent on the successful outcome of a criminal background check. The above job posting is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Regular attendance and punctuality are essential functions of all jobs at The Bear Creek School. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who cannot perform the essential functions of the position, even with reasonable accommodations, or who pose a direct threat or significant risk to the health and safety of themselves or other employees and students.

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About Black Spectacles  Are you a process-driven operations professional who thrives on structure, security, and keeping things running smoothly behind the scenes? At Black Spectacles, we’re proud to be the leader in our space—with the strongest brand, a thriving business, and an incredible opportunity for continued growth. As an entrepreneurial company, we’re ambitious in our plans to support the architecture community, fostering an environment where excellence, innovation, and collaboration thrive. We believe that operational success comes from discipline, documentation, and a proactive approach to compliance, security, and IT oversight—and at Black Spectacles, you’ll have the opportunity to put those into action every day. We’re seeking an Operations Manager – Compliance & Project Management to bring structure, discipline, and accountability across Black Spectacles operations. In this role, you’ll oversee compliance initiatives, vendor/IT systems, and cybersecurity readiness, while managing planning cycles, Summits, and process documentation with strong project management discipline. At Black Spectacles, you’ll benefit from: A team that lives and celebrates our values daily. Regular opportunities to see and feel the impact of your work. A fully remote work environment, complemented by semi-annual company trips to build connections. Black Spectacles has been recognized by Great Place to Work and Built In as a great place to work, by the American Institute of Architects for the national impact we’re having on the profession of architecture, and by Inc. Magazine as one of the fastest growing companies in the country. Our Ideal Teammate We’re looking for someone who: Is motivated by contributing to a mission-driven company that supports the architecture and design community. Brings project management discipline to operations and compliance work, ensuring initiatives are delivered on time and with measurable outcomes. Thrives in a hands-on role balancing compliance, operational processes, and IT/security oversight.  Takes ownership and accountability for their work. Encourages calculated risks and shares ideas in a safe, supportive environment. Takes a world-class approach to their responsibilities and values collaboration. Lives our values of excellence, innovation, and taking care of our people. Role Overview As Operations Manager – Compliance & Project Management, you’ll be responsible for ensuring Black Spectacles’ operations are secure, compliant, and well-structured. You will oversee IT systems and the full lifecycle of equipment, drive compliance initiatives, manage contracts and insurance, and support structured planning cycles. This is a hands-on, high-ownership role where you’ll collaborate closely with leadership, finance, engineering, and other departments, while holding outside vendors and agencies accountable for delivering on expectations. We offer a competitive base salary of $80,000 to $100,000, commensurate with experience and qualifications. Responsibilities Compliance & Cybersecurity Manage IT and compliance policies, cybersecurity training, and readiness for external audits (e.g., SOC2). Ensure strong internal controls and defense systems are in place. Maintain organized systems for contracts, renewals, and compliance documentation. Strategic Planning & Operating Rhythm Guide business planning cycles, Rocks/KPIs, and quarterly/annual strategy sessions. Use Bloom Growth (or similar software) to track execution and progress. Enforce process documentation standards and maintain one clear operating manual for the company. Plan and execute semi-annual company Summits, including scheduling, bookings, logistics, and budgeting. IT & Equipment Management Oversee the lifecycle of company-issued laptops and devices (purchasing, shipping, set-up, secure offboarding/disposal). Coordinate with vendors for IT support, software installs/updates, and system access. Manage SaaS tools and system permissions across the organization. Requirements Proven ability to manage cross-functional projects from planning through execution, with strong attention to documentation and accountability. Experience with structured business operating systems or disciplined planning cycles (e.g., EOS, OKRs, KPIs, waterfall). 6+ years of professional experience in operations, IT, or compliance, ideally in a small–mid-sized company (Bachelor’s degree in business, operations, or a related field preferred. Demonstrated ability to manage compliance processes such as contracts and renewals. Experience with IT systems, cybersecurity practices, and equipment lifecycle management (directly or via vendors). Familiarity with external audit frameworks (e.g., SOC2) is a plus but not required. Proven strength in process documentation, enforcement, and optimization. Highly analytical and detail-oriented, with the ability to tie operations decisions to measurable impact. Comfortable working remotely and independently, with strong accountability. Ability to travel twice a year for in-person planning sessions and company events. Benefits Work From Home: Enjoy the flexibility of working remotely year-round. Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage. Savings & Retirement Plans: Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and a 401(k) plan with a company match of up to 4%. Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave. Referral Program: Earn rewards by referring top talent to our team. Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie. If you’re ready to take the next step in your career and make a significant impact at Black Spectacles, please submit your resume and share why you’re interested in this role. We look forward to considering your application! Black Spectacles is an equal-opportunity employer.

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Company Profile      At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally native, data-empowered solutions.  Our client’s confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team.  Finding the right match for this role is a critical aspect of continuing that success.       Overview   We are looking for an experienced Product Manager. This role is responsible for leading project lifecycle and product development and deployment initiatives for an IP Video product for an enterprise organization. This involves product planning, drafting and refining product requirements, competitive research and analysis, and all product operations through deployment. This position is hybrid and qualified candidate will work on-site in either Philadelphia PA, or Denver, CO a few days a week and other days remote. Candidates must live in either the Philadelphia metro area or the Denver metro area and be willing to go on-site each week some days.     Duties & Responsibilities  Manage products and services utilizing product and/or project management principles, strategy and execution  Understand the current GTM approach and how to engage with stakeholders as necessary for product release solutions  Proven ability to work in large, enterprise organization and communicate effectively with stakeholders  Manage key documentation deliverables such as inputs, outputs, GTM materials   Enhance product management tools, documentation, and reporting  Create and maintain product related information and communication  Create and maintain process workflow documentation to support business needs  Consistently exercise informed judgment and discretion in matters of significance  Direct cross functional teams, such as engineering or development, regarding product requirements  Act instrumentally in connecting Agile and non Agile teams to support product efforts   Requirements Desired Skills and Experience  Minimum 7 years direct product planning, product operations and product management experience  Experience in telecommunications/broadband, data service networks, or contact center environments preferred  Experience working with IP video is required Experience in an Agile or Scaled Agile environment is necessary  Experience with project or program management is necessary Knowledge and understanding of products in a technical capacity, understanding their requirements and related business needs  Experience aligning multiple business groups in a cross-functional, matrixed environment  Ability to drive and lead stakeholder meetings and manage deliverables from development and engineering  Excellent communication skills, utilizing a formal system for communications, reporting intake status, and collaborating with other internal groups  Ability to ramp up on new projects quickly and work autonomously, while actively keeping project team and client informed of milestones and potential issues    Qualifications/Technical Skill Requirements  Excellent knowledge of MS Office Suite products, especially Excel and PowerPoint for tracking, reporting, and executing slide presentations  Experience with MS Project and JIRA are helpful  Experience with broadband technology product solutions/offerings is preferred  Familiarity working with cross functional teams- IT, product development, engineering, and marketing is necessary  Experience managing numerous product lines and providing updates and insights to stakeholders at a variety of levels in a large enterprise organization    Education/Certifications  Bachelor’s degree in Business or other quantitative field  PMP certification is helpful or project management methodology courses  Consulting background is helpful but not required  Compensation For individuals assigned and/or hired to work in Colorado, Sand Cherry Associates is required by law to include a reasonable estimate of the compensation range for this role. This compensation range considers a wide range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and delivery model. This is a 6 - 12 month engagement with an annualized salary of $120,000 - $150,000. Years of experience, level of education, geographic location, unique skills/qualifications for the specific role and potential certifications can be key factors in the final compensation for this role. Benefits Our team is unique — we are passionate about what we do. At Sand Cherry, our consultants know they are impacting and shaping our clients’ industries. We recognize our employees for their contributions. Our culture is one of the most friendly and communicative in the consulting industry. Sand Cherry is not a top-heavy organization. We offer the opportunity to be part of a digital workforce. Discover the experience that only comes with self-responsibility in the workplace. Our team members manage their own workloads and are expected to deliver exceptional work for our clients. Professional career growth is one of our main priorities, as we affirm that investing in our consultants and empowering our people will also deliver the best results and value for our clients.

Small business owner seeks college student to work as an intern to repair autoclaves. Will train a detail-oriented intern who's in school but wants more hands-on experience repairing and servicing electronic equipment. Must know some form of ELECTRONICS, not electrician, or carpentry, or plumbing or mechanic. Hours will vary as help is needed.