Customer Service Professional (Everett)

Are you interested in a part time possition with a flexible schedule, a fun group to work with and a job with variety?  Our Maint coordinator position provides that and more! We manage long term and vacation rentals that have maint issues that need coordinating with maintenance vendors weekly.  Other responsibilities include shopping for supplies at Costco, keeping our storage stocked for our cleaners  and periodically delivering items to guests.  12-15 hours per week to start with opportunity to advance and increased hours. Must have computer skills, Reliable transportation, a smart phone, live in South Maui and an attitude of “How can I help? “.  If you have these attributes, we would love to talk to you!

At WSU Tech, we are dedicated to promoting quality higher education and leadership in workforce training that supports economic development for a global economy. Our experienced faculty and staff are committed to helping students achieve their goals by providing hands-on experience, state-of-the-art facilities, and individualized support and guidance. We operate in a values-based culture and strive towards our behaviors in everything we do.  Compensation: $55,000 /yr Worksite Location: NCAT Campus Overview / Job Summary: We are seeking a Process Improvement Coordinator to support our Human Resources & Finance team by providing internal system processes review and proposed enhancement development implementation.  The position involves a balanced combination of technical, functional, and support-related tasks. You will analyze both Finance & HR processes, troubleshoot system issues, and drive best practices across operation, partnering closely with the Finance, HR and IT teams to ensure system improvements and automation initiatives are successfully implemented. Your day-to-day responsibilities will vary, but are not limited to: Analyzes existing processes and procedures in the functional user departments, identifies problems and areas for improvement, and provides solutions and enhancements. Designs, develops, and implements new processes and procedures in the functional user departments. Acts as a liaison between functional user departments and Information Technology to effectively manage projects and tickets to resolution and recommend additional development based on needs. Works directly with IT Developer team to assist in overall project management and communication. Assists in the designing, configuring, developing, testing, and implementing of approved applications, including web forms, interfaces, etc. Prepares and maintains forms, documentation, and manuals as needed for effective implementation, maintenance, and continued operation of applications. The ideal candidate will collaborate closely with the team and technical staff to test upgrades, troubleshoot issues, and ensure seamless integration between the HRIS (Banner) and other organizational systems. This role is crucial in driving systems automation and process improvement, while also ensuring that the HRIS remains user-friendly and up to date. This role is ideal for someone who enjoys problem-solving, improving processes, and helping teams work more efficiently—without needing to be a programmer or IT specialist. Requirements Education: Associate degree, required.  Bachelor’s preferred.  Preferred Qualifications:  Understanding of relational databases and student information systems (ex. Banner, Jenzabar, PeopleSoft, etc.) Familiarity with Banner preferred. Knowledge of payroll processes; preferred. Excellent computer skills in a Microsoft Windows environment, including ability to use Microsoft Office desktop tools (Outlook, Excel, Word) Ability to read and understand the functional logic of SQL queries. Experience in analyzing, documenting, and modifying business requirements. Experience in reporting and data analysis through the use of reporting software. Ability to diagnose & troubleshoot application errors. Project planning experience preferred. Benefits https://wsutech.edu/whyhere/ WSU Tech is committed to inclusive and equitable practices to create an environment and culture where students and employees thrive. We acknowledge that through valuing diverse identities, experiences, talents, and gifts, we excel by fulfilling our mission to create a talent pipeline, establish workforce equity, and improve economic prosperity for our community. WSU Tech is an Equal Opportunity Employer.

Looking for an independent skilled handyman / Houseman with experience in various trade work and household repairs. Any experience as an estate/manager / houseman/person would be invaluable work experience to have and will compensate accordingly Serious inquires only, must possess trusting dependable personality characteristics. truly need a person with integrity and keeps to his word! Must have basic tools, and a good vehicle and smart phone with active email and Google calendar capability.

Control Risks’ Embedded Consulting team is looking for a Business Continuity Analyst to help support a Fortune 100 client's corporate business continuity program focused on the Americas region. The analyst will be in charge of executing the business continuity plans as put together by the Head of Business Continuity and Business Continuity Regional Managers. This position will require the candidate to be onsite 5 days a week in one of the following locations: Houston, TX, NYC, NY, Seattle, WA Responsibilities include but are not limited to: Executing the BC strategy as developed by the Head of Corporate BC and Regional BC managers. Working with regional business teams to conduct business impact and risk assessments, identify critical services, define recovery objectives, and map critical dependencies. Working with business teams to document BC plan needs in Corporate Continuity tool to drive consistency and attestation. Partnering with the Business, and Global Real Estate and Facilities team to coordinate recovery strategies as identified through the Business Continuity planning process. Facilitating business continuity exercises and tests, to identify potential gaps in plans, as well as functionality of work transference processes supporting recovery. Work with large amounts of data and create meaningful reports. Support in launching and maintaining tools and POC for conducting trainings. Liaison with support teams to implement the program. Supporting workplace resilience initiatives by working with multiple stakeholders to include facilities, business continuity, information technology, security and crisis management, for the purpose of seamlessly integrating within the disaster response cycle, as required. Requirements 3+ years' experience implementing and managing corporate business continuity or risk management programs. Ability to travel across assigned regions and internationally as needed. Bachelor's Degree in business or related field. Experience with commercial Business Continuity tools. Experience managing and analyzing data from various sources to align to strategic goals. Experience in responding to significant disruptive events. Ability to dive deep into data, existing processes, people, and technology challenges in order to identify risks and opportunities. Strong interpersonal skills, including the written and oral communication skills necessary to build relationships and positively influence decision making. Demonstrated ability to meet deadlines while managing multiple complex projects. Disaster Recovery Institute International (DRII), Business Continuity Institute (BCI), or other business continuity professional certification a plus. The base salary range for this position is $80000-$105000 per year. Exact compensation offered may vary depending on job-related knowledge, skills, and experience. Benefits Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer. We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance. Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.

We are a premier California law firm for businesses and individuals, providing outstanding legal services in Personal Injury, Employment, Real Estate, and Civil Litigation. Our success is fueled by our amazing team of employees, a relentless commitment to client service. Our culture is entrepreneurial, collaborative, and growth-oriented — making this a place where ambitious professionals can thrive. We are hiring a Director of Operations to join our growing team. This position is responsible for all legal service operations, business systems, firm innovation and automation, and financial controls. The Director of Operations will play a pivotal role in keeping our firm running smoothly, empowering our attorneys and staff to focus on what they do best: serving our clients. This is a hybrid position. Candidates must be able to commute regularly to our office in Lafayette, California, and be in the office 1 or 2 days per week. What You’ll Do • Drive the creation, review, implementation, training, and continual testing and improvement of the law firm’s key business process systems. • Implement automation to streamline workflows, boost profitability, and deliver exceptional employee and client experiences. • Monitor legal production to ensure cases and clients move progressively to established milestones and resolution in the prescribed amount of time. • Drive leadership and strategic planning initiatives. • Evaluate and design workflow management, benchmarking, and production capacity systems to ensure personnel and processes are performing according to expectations. • Oversee and execute financial systems and controls, including: time-tracking, billing, trust account management, collections, bookkeeping, expense management, accounts payable, payroll, audits, and taxes. • Monitor financial statements and key reports, prepare budgets, and advise the partners and other executive team members regarding problems and proposed solutions. • Oversee marketing and sales efforts. • Manage vendor relationships, procurement, licensing and insurance, and emergency preparedness. Who You Are Do you get energized by a spreadsheet full of metrics that help you fine-tune operations and drive success? Are you a natural problem solver who loves streamlining processes, building systems, and leading teams to excellence? We’re looking for a strategic and forward-thinking individual, with a knack for balancing the big picture and the fine print: a person comfortable leading teams, building scalable systems, managing budgets, and automating and implementing processes that create clarity and efficiency. Our Ideal Candidate Will Possess • 5+ years of experience leading operations in a legal or professional services industry, with a demonstrated record of success. • Strong leadership and communication skills, with a proven ability to build, motivate, and retain high-performing teams. • Proven ability to drive operational excellence and efficiency in support of aggressive growth strategies. • Experience successfully leading or helping lead a team of 20+ with an operating budget of more than $5M. • Demonstrated prior success with business process standardization, optimization, and systems management. • Experience with automation to increase efficiency, standardize processes, and deliver growth and revenue targets. • Comfort with growth and change, thriving in a culture of continuous improvement. How to Apply If this sounds like your next adventure, we’d love to hear from you! Please submit the following: • Your Resume (PDF format, please). • A one-page Cover Letter telling us why you’d be the perfect fit for this role, including: - A recent example of how you improved a process or system - Your favorite productivity or organizational tool and why you love it - Include the phrase “Attention to Detail” somewhere in your cover letter to show you read this posting carefully *Applications missing these elements may not be considered.*

About Cognigy Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team. Why you’ll love working at Cognigy - Our promise to you We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone. We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology. Your new role: Conversation Designer - US Location: Plano, Texas (Hybrid) Potential OTE: $110 000 to $140 000 (on-target earnings – base and bonus included) As a Conversation Designer in our Professional Services team, you will empower and support customers and partners to build exceptional AI-driven conversational experiences. You’ll lead the design of virtual assistants and user journeys, support onboarding and solution delivery, and serve as a subject matter expert in conversational design. This role is essential to ensuring project success and driving customer satisfaction through engaging, natural, and effective dialog flows. Your responsibilities will include: Creating engaging, natural, effective conversation experiences that meet the business needs of our customers Creating dialog flows and scripts for virtual assistant​s Understanding the needs, preferences and behaviors of the target users. Defining intents and mapping out potential user journeys and responses​ Ability to lead insightful Conversation design workshops, highly collaborative sessions with our customers​ Developing personas for the virtual assistants, determining tone, personality and style of communication​ Helping customers building a Centre of Excellence by providing Conversational Design best practices​ Focusing on delivering high-quality service engagements tailored to provide the best ROI in terms of time and value. Ability to deliver partner enablement activities, including trainings, workshops, product demonstrations and on-site visits Growth Potential: At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience. Requirements About You: 3+ years of experience as a conversation designer, UX designer, or similar role Strong command of English (spoken and written) Proven experience creating user-centric conversational experiences across modalities Familiarity with conversational design tools (ideally Cognigy.AI) and  experience utilizing Generative AI in conversation design You have a proven track-record of building great user experiences on different modalities You are enthusiastic about technology and familiar with current trends and hands-on experience enterprise software. (You don’t need to be programmer, but you should not be scared when you see code.) Comfortable working with APIs, data analysis, and understanding technical documentation A generalist mindset with adaptability and a passion for innovation Strong communication, collaboration, and problem-solving skills Customer-focused, solution-oriented, and skilled in navigating interpersonal dynamics Applicants must be authorized to work in the United States without the need for employer sponsorship now or in the future. We are unable to offer visa sponsorship for this position. Benefits Life at Cognigy -  What we offer you We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include - Attractive and performance-oriented salary Medical, Dental, Vision, Life, & Disability insurance 401(k) Unlimited leave Unique opportunity to help build and shape the company, with little hierarchy Flexible working options Colleague recognition, reward and celebration events Global Employee Assistance Program ClassPass membership, giving you access to a variety of fitness and wellness experiences Ongoing learning and development opportunities, including Udemy One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more   Pay Transparency Disclaimer Cognigy is committed to providing fair and equitable compensation for all employees. The listed salary ranges reflect our good faith estimate for the role across various U.S. locations where we hire. Actual compensation will be determined based on the candidate’s location, qualifications, and experience. We fully comply with all state and local pay transparency laws. Equal Opportunity Employer Statement: Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.