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About the Position We are seeking a motivated IT Support Specialist to join our technology team. This role will provide technical support and system administration in an environment of over 150 users, with a focus on Microsoft 365, Azure AD, Intune MDM, Apple Business Manager, and general IT operations. The ideal candidate will be bilingual (Spanish/English), customer-oriented, and capable of handling daily IT support, cloud administration, security tasks, occasional on-call responsibilities, and occasional travel between Tijuana–San Diego sites. ________________________________________ Responsibilities • Provide technical support to ~150 end users (Windows, macOS, and mobile devices). • Manage user/group accounts, licensing, and access in Azure Active Directory and Office 365. • Administer Exchange Online, SharePoint Online, OneDrive, and Teams environments. • Configure and maintain Intune MDM policies and mobile/desktop device enrollments. • Manage Apple Business Manager for the iOS/macOS fleet. • Perform user onboarding and offboarding processes, ensuring compliance with security best practices. • Support and maintain the Barracuda Email Gateway to reduce phishing/spam incidents. • Provide support for Hikvision CCTV cameras and NVR infrastructure. • Apply networking fundamentals to troubleshoot connectivity issues (LAN/WAN, VPN, firewalls). • Maintain IT asset inventory and equipment labeling management. • Develop and maintain automation scripts in PowerShell and Bash. • Participate in on-call rotations and respond to critical IT incidents. • Collaborate with the IT team to continuously improve processes, security, and reliability. ________________________________________ Qualifications Required Skills and Experience • 2+ years of experience in IT support or system administration. • Bachelor’s degree in Computer Engineering or related field (required). • Solid knowledge of Azure AD, O365, Exchange Online, SharePoint, OneDrive. • Hands-on experience with Intune MDM and Apple Business Manager. • Familiarity with Barracuda Email Security Gateway. • General networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). • Knowledge of IT security best practices. • Experience with Hikvision CCTV systems (desirable). • Proficiency in PowerShell and Bash scripting. • Excellent problem-solving and communication skills. • Bilingual (Spanish/English) – required. • Availability for occasional site travel (Tijuana, San Diego). Certifications (desirable, not mandatory): • CompTIA A+ • CompTIA Network+ • CompTIA Security+ (preferred) • CCNA (preferred) • Microsoft Certified: Azure Administrator Associate (preferred) • Microsoft Certified: Azure Fundamentals ________________________________________ What We Offer • Competitive salary and benefits package. • Professional development opportunities and certification reimbursement. • A collaborative IT team supporting a growing organization. • Exposure to cloud systems, security, and enterprise-level IT.

About Black Spectacles  Are you a process-driven operations professional who thrives on structure, security, and keeping things running smoothly behind the scenes? At Black Spectacles, we’re proud to be the leader in our space—with the strongest brand, a thriving business, and an incredible opportunity for continued growth. As an entrepreneurial company, we’re ambitious in our plans to support the architecture community, fostering an environment where excellence, innovation, and collaboration thrive. We believe that operational success comes from discipline, documentation, and a proactive approach to compliance, security, and IT oversight—and at Black Spectacles, you’ll have the opportunity to put those into action every day. We’re seeking an Operations Manager – Compliance & Project Management to bring structure, discipline, and accountability across Black Spectacles operations. In this role, you’ll oversee compliance initiatives, vendor/IT systems, and cybersecurity readiness, while managing planning cycles, Summits, and process documentation with strong project management discipline. At Black Spectacles, you’ll benefit from: A team that lives and celebrates our values daily. Regular opportunities to see and feel the impact of your work. A fully remote work environment, complemented by semi-annual company trips to build connections. Black Spectacles has been recognized by Great Place to Work and Built In as a great place to work, by the American Institute of Architects for the national impact we’re having on the profession of architecture, and by Inc. Magazine as one of the fastest growing companies in the country. Our Ideal Teammate We’re looking for someone who: Is motivated by contributing to a mission-driven company that supports the architecture and design community. Brings project management discipline to operations and compliance work, ensuring initiatives are delivered on time and with measurable outcomes. Thrives in a hands-on role balancing compliance, operational processes, and IT/security oversight.  Takes ownership and accountability for their work. Encourages calculated risks and shares ideas in a safe, supportive environment. Takes a world-class approach to their responsibilities and values collaboration. Lives our values of excellence, innovation, and taking care of our people. Role Overview As Operations Manager – Compliance & Project Management, you’ll be responsible for ensuring Black Spectacles’ operations are secure, compliant, and well-structured. You will oversee IT systems and the full lifecycle of equipment, drive compliance initiatives, manage contracts and insurance, and support structured planning cycles. This is a hands-on, high-ownership role where you’ll collaborate closely with leadership, finance, engineering, and other departments, while holding outside vendors and agencies accountable for delivering on expectations. We offer a competitive base salary of $80,000 to $100,000, commensurate with experience and qualifications. Responsibilities Compliance & Cybersecurity Manage IT and compliance policies, cybersecurity training, and readiness for external audits (e.g., SOC2). Ensure strong internal controls and defense systems are in place. Maintain organized systems for contracts, renewals, and compliance documentation. Strategic Planning & Operating Rhythm Guide business planning cycles, Rocks/KPIs, and quarterly/annual strategy sessions. Use Bloom Growth (or similar software) to track execution and progress. Enforce process documentation standards and maintain one clear operating manual for the company. Plan and execute semi-annual company Summits, including scheduling, bookings, logistics, and budgeting. IT & Equipment Management Oversee the lifecycle of company-issued laptops and devices (purchasing, shipping, set-up, secure offboarding/disposal). Coordinate with vendors for IT support, software installs/updates, and system access. Manage SaaS tools and system permissions across the organization. Requirements Proven ability to manage cross-functional projects from planning through execution, with strong attention to documentation and accountability. Experience with structured business operating systems or disciplined planning cycles (e.g., EOS, OKRs, KPIs, waterfall). 6+ years of professional experience in operations, IT, or compliance, ideally in a small–mid-sized company (Bachelor’s degree in business, operations, or a related field preferred. Demonstrated ability to manage compliance processes such as contracts and renewals. Experience with IT systems, cybersecurity practices, and equipment lifecycle management (directly or via vendors). Familiarity with external audit frameworks (e.g., SOC2) is a plus but not required. Proven strength in process documentation, enforcement, and optimization. Highly analytical and detail-oriented, with the ability to tie operations decisions to measurable impact. Comfortable working remotely and independently, with strong accountability. Ability to travel twice a year for in-person planning sessions and company events. Benefits Work From Home: Enjoy the flexibility of working remotely year-round. Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage. Savings & Retirement Plans: Flexible Spending Accounts (FSAs), Health Savings Accounts (HSAs), and a 401(k) plan with a company match of up to 4%. Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave. Referral Program: Earn rewards by referring top talent to our team. Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie. If you’re ready to take the next step in your career and make a significant impact at Black Spectacles, please submit your resume and share why you’re interested in this role. We look forward to considering your application! Black Spectacles is an equal-opportunity employer.

• Collaborates with the development team and stakeholders to understand project requirements and specifications. Develop test plans, test strategies, and test cases to ensure comprehensive test coverage. • Execute manual and automated tests to verify software functionality, identify defects, and ensure adherence to quality standards. Perform functional, integration, regression, performance, and usability testing as necessary. • Document and track defects found during testing, and work closely with the development team to ensure timely resolution. Conduct root cause analysis and help identify corrective actions to prevent similar issues in the future • Develop and maintain automated test scripts using testing frameworks, tools, and programming languages • Set up and configure test environments, including hardware, software, and network configurations • Create and manage test data to ensure proper coverage and accuracy during testing. Identify and secure sensitive or confidential test data as required • Prepare and maintain test documentation, including test plans, test cases, test scripts, and test reports. Provide accurate and detailed reports on test results, metrics, and overall quality status to stakeholders. • Collaborate with cross-functional teams, including developers, business stakeholders, and business analysts, to ensure a shared understanding of requirements and quality expectations. Communicate effectively to provide feedback, raise concerns, and drive quality improvements. • Continuously evaluate and improve testing processes, methodologies, and tools to enhance efficiency, effectiveness, and overall quality. Stay updated with industry best practices, emerging technologies, and advancements in QA methodologies. • Promote a culture of quality within the organization by advocating for QA best practices, quality standards, and processes. Participate in code reviews, design discussions, and quality-related initiatives to ensure quality Master's Degree in CS of Information Technology required, plus minimum 24 months of relevant experience

Expertise and Functions Perform all facets of a continuous 24/7 Global Network Operations and Security Center monitoring Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity Support and service maintenance activities to include Change Management coordination during the assigned shift day/time Engage in all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer Utilize communication skills, verbal and written, at both technical and senior/Executive management levels Understand Command level Management Speak clearly to diverse cultural audiences, VIPs, and dignitaries Perform as a section trainer and create lesson plans Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in management or other relevant discipline preferred Must have, or obtain within 6 months of hire, a current DoD 8570.01 IAT Level II Certification such as CompTIA Security+ CE Certification or higher    Experience: 2+ years of professional experience in the required task area    Preferred Experience:   Experience in metrics-based IT Operations and Maintenance (O&M) teams Experience with Remedy and SNMP monitoring tools (e.g., Solarwinds, Microfocus NNMi/HPOV, and Systems Center Operations Manager) Experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation Experience as a Windows/Linux System Administrator supporting a large Enterprise with knowledge of Microsoft Active Directory, Windows 2008/2012, Linux/UNIX Operating Systems, EMC Storage, Symantec NetBackup and SCCM Patch Management solutions Experience as a network engineer, including hands-on experience designing, implementing and managing network components including switches, routers, firewalls, and cryptographic devices Experience with Cyber-defense or information assurance, including experience with DISA mandated security tools to include Assured Compliance Assessment Solution (ACAS), Host Based Security System (HBSS), analyze results and create reports Experience with Network Operations in a network operations center or other 24x7x365 IT Operations environment Knowledge of IT Network Operations and connectivity devices that inter-relate with Public Key Infrastructure authentication and Information Security practices Knowledge of Cybersecurity principles and how to execute system/network security analysis Knowledge of Tier III Information Assurance practices, IT security governance, security administration, project management, logistics, and Cybersecurity compliance requirements Quality Assurance/Quality Control Inspection process knowledge Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $75,000 - 97,000 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

The Tech Academy delivers cost-effective and self-paced online coding boot camps that are tailored for beginners with no prior technical or coding knowledge. Our certification programs thoroughly cover in-demand skills for the tech industry, are endorsed by stellar online reviews and designed to fit around your personal schedule to prepare you for your tech career with a well-rounded tool kit. We have been offering thorough, budget-friendly, flexible, and trusted coding boot camps for over a decade. Founded in 2014, The Tech Academy specializes in certifying students in a wide range of technical specialties, including: AI, coding, cybersecurity, data science, app development, design, web development, and more. After your coding boot camp, our job placement specialists will provide you with career guidance. Our team has successfully placed over 1,000 graduates in technical positions, with most making an average of more than $30/hour in their first job after graduation. Here is an overview of The Tech Academy's certification programs: 1. FLEXIBLE SCHEDULING & SELF-PACED TRAINING 2. BEGINNER-FRIENDLY COURSES 3. WELL-ROUNDED & THOROUGH TRAINING 4. AFFORDABLE & BUDGET-FRIENDLY TUITION 5. OVER 1,000 5-STAR REVIEWS ONLINE 6. JOB PLACEMENT TRAINING & ASSISTANCE The Tech Academy’s online certification programs start at $5,980, with multiple tuition financing options available. Start your journey into the technology industry today with one of our award-winning online coding boot camps! Find out more here by contacting us here: https://thetechacademy.us Your dream job in tech is just a Tech Academy boot camp away!

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Oversee end-to-end delivery of cybersecurity service quality Monitor, manage, enhance, and report on IT service performance against agreed SLAs and KPIs Foster a culture of continuous improvement and knowledge sharing Ensure the team has the necessary skills and resources to deliver excellent service Oversee resolution of major incidents and problems impacting cybersecurity service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases) Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on service performance to senior management and business stakeholders Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations Contribute to development and management of the service delivery budget. Track and control service delivery costs Maintain awareness of financial health for assigned projects, including budgeting, forecasting, and variance analysis Oversee and actively participate in operational maintenance and sustainment activities Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Excellent analytical, problem-solving, and decision-making skills Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience in DoD IT Operations preferred Project management experience preferred Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.