Certification Specialist (Fresno & Surrounding Areas)

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $25.60 - $28.82 hourly. Salary is commensurate with experience. *Please Note: This position is requires Spanish Fluency, an assessment will be required to take prior to moving forward* POSITION SUMMARY: Under the direction of the Enrollment & Eligibility Manager, and in accordance with HRSA contract requirements, the Enrollment Specialist I assists clients, either directly or through referral, with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, and MHLA, as well as with the process of accessing Public Benefits. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Screen clients using PointCare for eligibility in and assist with enrollment/re-enrollment in Covered CA, Medi-Cal, Medicare, MHLA, commercial products, Ryan White, ADAP, and PrEP-AP as well as with the process of accessing Public Benefits. • Serve as the APLA Health & Wellness point of contact for addressing issues related to health plans that are part of independent physicians associations (IPAs) that APLAHW contracts with, including, but not limited to Health Care LA IPA and Regal Medical Group. • Documents contacts and maintains files, utilizing Point Care for enrollment allowing them to accurately qualify and enroll patients into coverage, faster. • Stays current with APLA Health programs. • Follow up to verify the status of enrollment applications and assist clients who are experiencing problems. • Complete a comprehensive benefits and qualified health insurance assessment for each client. • Maintain and update all client records via eClinicalWorks electronic health record system and reviews to verify and ensure data entered are accurate. • Answer and respond to incoming telephone calls and emails regarding eligibility in qualified health plans and Public Benefits according to agency policy. • Describe what a summary of benefits document is and where to locate a summary of benefits. Explain where to find information about provider networks. • Collaborate with other programs at APLA Health & Wellness and other service organizations to facilitate the provision of services. • Maintain an extensive awareness of client resources, both agency-wide and Federally Qualified community-based healthcare organization (FQHC). • Prepare reports and client records as required to meet APLA Health & Wellness, city, state, and federal program requirements. • Follow agency policies and maintain agency standards with regards to client confidentiality and HIPAA compliance. • Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: A high school diploma and 1 year experience in benefits enrollment. Must be trained as a Medi-Cal Enroller, Covered CA Certified Enrollment Counselor (CEC) and ADAP/OA HIPP/PrEP-AP Enroller or acquire these certifications within six (6) months of hire. A proficiency in writing, proofreading and grammar skills is important, as well as interpersonal customer service skills. Bilingual Spanish/English required. Knowledge of: Interviewing and assessment techniques; vocational rehabilitation and/or related occupational fields, knowledge of word processing and eClinicalWorks electronic health records data entry; HIV disease and related chronic illness and disability issues; comprehensive understanding of public benefits programs and policies; qualified health plans, including, but not limited to Covered CA, Medi-Cal, Medicare, My Health LA, and Ryan White. Must have knowledge of the healthcare field. Ability to: Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment. Bilingual required – English/Spanish. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Work under minimal supervision; assess psychosocial and occupational/vocational needs; utilize agency and community resources; communicate effectively (orally and in writing) in both one-on-one and public settings; respond with empathy to the needs of clients, staff and volunteers; participate as a member of a team operating in a diverse, multi-cultural environment. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID 19 vaccination and Booster or Medical/Religious exemption required. Equal Opportunity Employer: minority/female/disability/transgender/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=314666&clientkey=A5559163F67395E0A2585D2135F98806

Theater Direct, Inc. is the premiere boutique promotions, telefundraising, and telemarketing company for the arts in California. We are currently seeking highly motivated individuals who are professional, have telefundraising experience, are great communicators, and have a genuine appreciation and passion for the performing arts - Dance, theater, opera, and the symphony! Requirements: excellent communication, sales and fundraising instincts, prior experience telemarketing and/or telefundraising, basic computer skills, and familiarity with zoom. The job is flexible, but the MINIMUM REQUIREMENTS are 5 DAYS weekly; 20-26 HOURS per week within the shift hours designated below. The possibility to work more than 26 hours is by invitation based on productivity. Additional perks include comps to the plays and concerts we are selling, bonus opportunities, flexible work shift, and more. Make your own schedule within the following virtual Office Hours: Tuesday: 12:00pm-8:00pm Wednesday: 2pm-8:00pm Thursday: 2pm-8:00pm Friday: 10:00am-3:00pm Saturday: 10:00am-2:00pm Sunday/Monday: Closed To APPLY: please call 818.465.9723 and leave your Name, Phone Number, Email Address and relevant experience. Interviewing remotely via Zoom this week and next week through 10/24

Looking to make a real difference? ❤️ Fostering a dog is one of the most rewarding things you can do. At Ace of Hearts Dog Rescue, we save dogs from high-risk shelters before they’re euthanized, and place them into loving foster homes while they wait for their forever families. We need long-term fosters for medium/large breed dogs listed below. Please let us know who you are interested in fostering when you reply! Also include your contact phone # and email: ❤️ ANNIE – 5-Year-Old Female Pit Bull Meet Annie! This adorable, cross-eyed sweetheart is impossible not to fall in love with. At just 45 lbs, Annie is the perfect size for someone looking for a medium-sized companion with a huge heart. Her charming, crossed eyes give her a unique, lovable look — but don’t be fooled, she doesn’t miss a beat when it comes to making new friends! Annie is spayed, very social, and gets along great with both people and other dogs. Her mix of playful energy and affectionate cuddles makes her a joy to have around. Whether she's enjoying a walk, playing with a doggy friend, or just soaking up your love, Annie is always ready to brighten your day. She sees the world a little differently… and we think that makes her even more special. Annie is waiting for a foster home where she can shine until her forever family finds her. 🐶 Why Foster? We’re a fully foster-based rescue — we don’t have a facility. That means we can’t save more dogs unless we have more fosters. We provide: ✔️ All food, supplies, and medical care You provide: ✔️ A safe loving home and help show these dogs what it means to be cared for 👉 This is NOT a job, but it is a paid opportunity to be compensated for your time, effort, and commitment. ✅ ✅ PLEASE READ – FOSTER REQUIREMENTS ✅ ✅ Must be 21+ Must already have full approval from landlord, roommates, family, etc. Must be able to attend adoption events and supply pickups at Petco in West Hollywood every other Saturday Must be able to transport dog to/from vet appointments Must commit to at least 4 weeks of fostering (Short-term fosters needed too – even a few days can save a life!) 📩 Please include: ✔️ Full name ✔️ Phone number ✔️ Email address ✔️ A little about yourself and your experience Fostering gives dogs like Annie a second chance at life. You'll help her build confidence, feel safe, and finally become the amazing dog we know she can be. 🐾 If you meet the above requirements and are ready to be part of something life-changing, reach out today. Include your name, phone number, email, and a little about yourself and your availability. Let’s save lives together. 🐾 📍 Los Angeles, CA 🌐 www.aceofheartsdogs.com Let’s save lives together. ❤️🐕

Looking to make a real difference? ❤️ Fostering a dog is one of the most rewarding things you can do. At Ace of Hearts Dog Rescue, we save dogs from high-risk shelters before they’re euthanized, and place them into loving foster homes while they wait for their forever families. We need long-term fosters for medium/large breed dogs listed below. Please let us know who you are interested in fostering when you reply! Also include your contact phone # and email: ❤️ ANNIE – 5-Year-Old Female Pit Bull Meet Annie! This adorable, cross-eyed sweetheart is impossible not to fall in love with. At just 45 lbs, Annie is the perfect size for someone looking for a medium-sized companion with a huge heart. Her charming, crossed eyes give her a unique, lovable look — but don’t be fooled, she doesn’t miss a beat when it comes to making new friends! Annie is spayed, very social, and gets along great with both people and other dogs. Her mix of playful energy and affectionate cuddles makes her a joy to have around. Whether she's enjoying a walk, playing with a doggy friend, or just soaking up your love, Annie is always ready to brighten your day. She sees the world a little differently… and we think that makes her even more special. Annie is waiting for a foster home where she can shine until her forever family finds her. 🐶 Why Foster? We’re a fully foster-based rescue — we don’t have a facility. That means we can’t save more dogs unless we have more fosters. We provide: ✔️ All food, supplies, and medical care You provide: ✔️ A safe loving home and help show these dogs what it means to be cared for 👉 This is NOT a job, but it is a paid opportunity to be compensated for your time, effort, and commitment. ✅ ✅ PLEASE READ – FOSTER REQUIREMENTS ✅ ✅ Must be 21+ Must already have full approval from landlord, roommates, family, etc. Must be able to attend adoption events and supply pickups at Petco in West Hollywood every other Saturday Must be able to transport dog to/from vet appointments Must commit to at least 4 weeks of fostering (Short-term fosters needed too – even a few days can save a life!) 📩 Please include: ✔️ Full name ✔️ Phone number ✔️ Email address ✔️ A little about yourself and your experience Fostering gives dogs like Annie a second chance at life. You'll help her build confidence, feel safe, and finally become the amazing dog we know she can be. 🐾 If you meet the above requirements and are ready to be part of something life-changing, reach out today. Include your name, phone number, email, and a little about yourself and your availability. Let’s save lives together. 🐾 📍 Los Angeles, CA 🌐 www.aceofheartsdogs.com Let’s save lives together. ❤️🐕

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $30.41 - $38.93 hourly. Salary is commensurate with experience. POSITION SUMMARY: Under the direct supervision of the Nursing Supervisor, the LVN III will provide nursing care in accordance with the legal scope of practice and within established standards of care, policies and procedures. The LVN III will offer care coordination and health education activities to engage patients in goal setting and self-management support to improve their health. ESSENTIAL DUTIES AND RESPONSIBILITIES: Care Coordination: • Support the care team to coordinate the care of the patient including completion of any needed paperwork, facilitation of patient access to appropriate medical and specialty providers • Assess the health needs of individuals and provide materials to teach patients and their families about health topics to manage their health conditions • Assist patients with referrals, assure that patients with referrals receive appointments, and ensures closed loop referral management • Conduct proactive outreach to patients and schedule for needed follow up • Will link patients to both community-based organizations and other local services to address social drivers of health • Serve as a community resource specialist • Assist with medication refills • Works with patients with chronic conditions and address: patient priorities, patient education, goal setting, self-management teaching and coaching. • Provides medical information education to patients to help them self-manage their health conditions, following established protocols and guidelines • Provide follow up between visits with patients and check on their progress Clinical: • Perform patient care functions within the scope of competency as prescribed by health care provider(s) following established protocols, policies and procedures. • Assess and monitor patients' condition and notify health care provider for disposition. • Convey medication refill authorizations to pharmacies as directed by the health care providers following established protocols. • Apply principles of aseptic technique and infection control as directed by the Infection Control Manual. • Document pertinent patient information, assessments, and nursing procedures, following established protocols. • Administer oral, IM and subcutaneous medications properly. • Perform venipuncture with skill, adhering to all OSHA PPE safety requirements. • As needed/requested perform HIV/STD screening tests • Refer individuals who test positive for HIV and/or a STD to Partner Counseling Services. • Refer individuals who test positive for an STD for immediate treatment. • Link individuals who test positive for HIV into medical care and ensure that follow-up is conducted with individuals who have tested positive for HIV to ensure that they are successfully linked into care. • Link individuals who test negative for HIV and/or a STD and are at high risk for HIV and/or STD infection into appropriate prevention programs, substance use treatment programs or mental health programs. • Ensure that referrals and linkages to substance use treatment programs and other mental health support programs are current. • Maintain HIV and/or STD records to ensure that all documentation as required by funder(s) is kept on file. • May be required to work overtime as shift coverage is essential to providing patient care and must be available on an as needed basis which may include evenings and weekends. • May be required to work at various APLA Health sites as needed. OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Highschool diploma/or GED equivalent. • Current CA LVN license. • Minimum of two years’ experience as licensed vocational nurse in an Internal Medicine or Family Medicine practice a plus. • Current certification as an HIV Counselor or receive certification within ninety days of employment. • Experience working in a nonprofit environment a plus • Skill and knowledge to maintain current LVN license/certificate. • Case management experience a plus Knowledge of: • Knowledge and experience working with target populations, including individuals who use IV drugs and sexual minorities, including transgender persons, a plus. • HIPAA certified and knowledge of informed consent. • Knowledge of medical terminology. • Knowledge of all safety requirements when handling bio-hazardous specimens or contaminated instruments. • Knowledge of MSDS and emergency treatments. • Knowledge of referral processing. Ability to: • Ability to use computerized patient care systems. • Ability to perform accurate quality control and patient sample testing for waived tests. • Work independently with minimal direction. • Work effectively with diverse staff, volunteers and professionals. • Be at ease and work with a diverse group (ethnic, class, gender, sexual orientation) of individuals who may hold a wide range of opinions regarding prevention needs. • Engage in community/coalition building. • Multitask. • Meet multiple deadlines in a rapidly changing environment • Maintain patient confidentiality. • Ensure that HIV Counseling/Testing services have the following qualities: 1) nonjudgmental 2) are harm reduction focused 3) are sex positive 4) are LGBT positive. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. Some weekend/evening work may be required. Local travel (within LA County) is required and some out-of-town and national travel may be required. COVID vaccination and booster required or medical/religious exemption. Equal Opportunity Employer: minority/female/transgender/disability/veteran. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=208870&clientkey=A5559163F67395E0A2585D2135F98806

APLA Health’s mission is to achieve health care equity and promote well-being for the LGBT and other underserved communities and people living with and affected by HIV. We are a nonprofit, federally qualified health center serving more than 14,000 people annually. We provide 20 different services from 15 locations throughout Los Angeles County, including: medical, dental, and behavioral health care; PrEP counseling and management; health education and HIV prevention; and STD screening and treatment. For people living with HIV, we offer housing support; benefits counseling; home health care; and the Vance North Necessities of Life Program food pantries; among several other critically needed services. Additionally, we are leaders in advocating for policy and legislation that positively impacts the LGBT and HIV communities, provide capacity-building assistance to health departments across the country, and conduct community-based research on issues affecting the communities we serve. For more information, please visit us at aplahealth.org. ________________________________________ We offer great benefits, competitive pay, and great working environment! We offer: • Medical Insurance • Dental Insurance (no cost for employee) • Vision Insurance (no cost for employee) • Long Term Disability • Group Term Life and AD&D Insurance • Employee Assistance Program • Flexible Spending Accounts • 11 Paid Holidays • 4 Personal Days • 10 Vacation Days • 12 Sick Days • Metro reimbursement or free parking • Employer Matched (6%) 403b Retirement Plan This is a great opportunity to make a difference! ________________________________________ This position will pay $37.95 - $48.50 hourly. Salary is commensurate with experience. POSITION SUMMARY: Responsible for financial and data analysis of APLA Health clinical operations, managing patient panel assignments, and developing and tracking reports on key metrics and conducting staff training. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Ensures each patient is assigned a Primary Care Provider • Resolves unassigned patients by reviewing appointment history to determine appropriate assignment based on PCP availability • Monitors influx of new patients into provider panels and analyzes provider capacity (panel fullness) to absorb new patients; reviews issues with medical director and reassigns as appropriate • Reporting: o Develops monthly panel report and reviews PCP assignments. The monthly panel report consists of all patients seen in specified month, assigned PCP, treating provider (continuity), retention and PCP Change o Determines continuity percentages for each provider against CHC goals. o Ensure continuity target goals are being met. If not, develops a performance improvement plan in collaboration with the Chief Clinical Operations Officer and Chief Medical Officer o Develops and generates operational reports such as panel fullness, urgent/same day appointment availability, third next available, provider productivity reports, budgeted visits to actual visits, unlocked charts, etc. • In collaboration with the Chief Clinical Operations officer and the Chief Medical Officer, Manages PCP Change requests. Which could include o Patient-initiated PCP-change requests; facilitates discussion between and obtains approval from current assigned PCP and future PCP; makes the change in the practice management system o Provider-initiated PCP change requests. Facilitates discussion between current PCP and potential future PCPs; obtains agreement of acceptance by the new PCP. Makes the change in the practice management system. • Tracks patient status changes including death, transfers to other care, and makes the change in the practice management system • Assesses panel fullness against “right size” and discusses any needed adjustments with CMO • Assess impact of requests for changes in part-time status • Under the direction of the Chief Clinical Operations officer and the Chief Medical Officer tracks impact of and supports medical and operational leaders in making decisions on cross coverage, temporary coverage and movement of whole or partial panels, tracks provider status changes (transfer, termination, sabbatical, medical leave, etc.) and: o Evaluates impact on assigned panel of patients o Reassigns panel to other clinic providers according to panel fullness o Notifies affected patients of new PCP assignment • Training: o Conducts empanelment 101 training for all staff (importance of empanelment, access, and continuity) o Conduct contact center and front office/back-office training on scheduling with assigned PCP o Conduct PCP Change request training for contact center, front office/back-office staff • Data oversight (and governance participation) of PCP data, clinical FTE data • With Operations and Medical Leaders, create PCP Teams and care teams • Manage and update PCP Teams and Care Teams (e.g., adjust teams if there are staff turnover issues) • Managing weighting panel parameters OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS. REQUIREMENTS: Training and Experience: • Bachelor’s degree required; Finance, Business, Healthcare Administration major or other similar major required. • 3 to 5 years of relevant experience, required. • Experience in data and financial analysis is required. • Experience in healthcare industry/operations, helpful. Knowledge of: • Healthcare operations • Electronic health records and data reporting. • Strong Microsoft Excel skills. Ability to: • Communicate effectively with providers, other staff, and outside vendors. Must be well-organized and detail-oriented. • Strong analytical and written communication skills in order to prepare complete and accurate program reports and records. The ability to analyze and interpret data is required. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper. SPECIAL REQUIREMENTS: Must possess a valid California driver’s license; proof of auto liability insurance; and have the use of a personal vehicle for work related purposes. COVID vaccination is required and APLA Health will consider accommodations for medical- and religious-based reasons. Equal Opportunity Employer: minority/female/disability/veteran/transgender. To Apply: Visit our website at www.aplahealth.org to apply or click the link below: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=269258&clientkey=A5559163F67395E0A2585D2135F98806