Computer Repair Technician (Phoenix)

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Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

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UNEMPLOYED INDIVIDUALS WILL BE ASSISTED FIRST!!! Now currently placing for: IT Install Technician L1 Associate Technical Support Specialist (Bilingual) Jr. Cyber Hero Technical Support Expert Operations Technical Specialist Associate IT Project Manager SOME of our most recent placements/hires below: September 2025: SCADA Technician - $64,000 SAIC Tier 1 Help Desk - $52,000 Remote IT Support Specialist - $47,000 IT Systems Analyst - $65,000 August 2025: PC Technician - $49,000 Tech Support Level _$56,000 NOC Technician Data Center - $57,000 Senior Analyst - IT Support - $70,000 AI Security SME - $115,000 July 2025: Ai Engineer - $70,000 Datacenter Technician - $72,000 IT Internship - $37,000 Customer/Tech Support Rep - $41,600 Project Manager - $100,000 All require IT Certifications and some require a 4 year degree but SKILLS over DEGREE! PLEASE READ: ** We have received numerous resumes that are missing the required certifications. If your resume does not meet our requirements or you fill out the form below, you are agreeing to be contacted by our training partner for free training preparing for a similar job. If you have a resume with IT Certifications or Project Management certifications just reply to this ad, if you need to be certified or are new to IT click on the link and fill out the form. https://yourit.lpages.co/broward/

The Client Relations Manager will serve as the primary point of contact and the overall relationship manager for a number of PAC and advocacy technology and website services clients. The Client Relations Manager will oversee all post-sale activities associated with the client and will be responsible for ensuring that client projects are delivered on time and within budget. The Account Manager will also be responsible for managing client expectations, communicating project status information, increasing customer satisfaction, ensuring customer retention, engaging in proactive communication, identifying and pursuing up sell opportunities, and resolving product/business issues experienced by the clients. Responsibilities Serve as the primary point of contact and overall relationship manager for assigned customers. Measure and monitor ongoing customer satisfaction and identify and deliver programs to increase satisfaction when necessary. Provide strategic guidance to customers on the implementation of their PAC and/or advocacy programs. Counsel clients on PAC and/or advocacy best practices for achieving legislative, membership and/or communications goals. Write newsletters, calls to action, or web content for clients as needed. Serve as the project manager for the setup and launch of the client’s PAC and/or advocacy software suite. Train clients on the proper use of the PAC and/or advocacy software to meet their program goals and objectives. Serve as the liaison between the customer and the internal technical teams and translate general business requirements into high level technical specifications. Document custom technical product requirements originating from clients and test those custom features once deployed by the development team. Identify and pursue upsell opportunities. Attend events and conferences as a representative of the company and the department. Salary Range: $60k-$72k per year Requirements BA/BS in political science, communications, business, international affairs or related field. 2-5 years of relevant work experience. Proven track record in the area of customer relationship management. Professional and interpersonal skills required to develop and foster positive relationships. Project management proficiency. Technical proficiency in the areas of web based applications. Basic HTML knowledge. Outstanding communication skills (both verbal and written). Excellent analytical and organizational skills. Strong problem solving skills. Ability to research issues quickly and thoroughly and develop succinct messaging based on research. Ability to work independently and with minimal supervision, as well as a part of a team. Proficiency in Microsoft software suite and tools. General knowledge of the legislative process and interest in politics. Benefits All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.