THE UPS STORE / CUSTOMER SERVICE (ARVADA)

Receptionist/Biller (Mental Health) — Duties and Responsibilities Patient access and front desk operations Greet patients with trauma-informed, culturally sensitive customer service Manage multi-line phones, voicemail, email, and portal messages Verify demographics, insurance, photo ID, and benefits at check-in Collect copays and outstanding balances and issue receipts Coordinate interpreters, accessibility accommodations, and reminders Send and track intake packets, consent forms, and clinic policies Scheduling and care coordination Own the master scheduling template for all providers and rooms Book, confirm, cancel, and waitlist appointments with minimal gaps Manage referrals in and out and track closure Set up telehealth links, test tech with patients, and document consent Prioritize urgent slots for high risk follow ups per clinical guidance EHR and information management Enter and update patient data, insurance, and guarantor details in the EHR Scan and index records to correct charts and problem lists Maintain provider calendars and visit types Run daily huddles and end-of-day reconciliation reports Billing support and revenue cycle Obtain and document eligibility and mental health benefits Capture accurate reason for visit and referring info for authorizations Reconcile charges, copays, and no-show fees daily and hand off to billing Monitor authorization expirations and alert providers in advance Charge Capture & Coding Readiness Ensure encounters include correct CPT/HCPCS (e.g., 90791, 90832/90834/90837, 90839–90840, 90846/90847, 90853, 96127; Medicaid H-codes when applicable), ICD-10, units, POS (02/10/11/12), and modifiers (e.g., 95 or 93 for telehealth if payer-required) Confirm rendering/billing NPI, taxonomy, group NPI, and licensure alignment Payment Posting & Reconciliation Record patient payments (copays, self-pay, payment plans) and reconcile daily deposits to bank/HER Flag and process refunds/credit balances per policy Run and keep outstanding balance sheet down weekly to 5 pages and send Michelle all patients then need to be sent to collections Patient Billing & Support Assist with generating and mail/email patient statements, answer billing calls with clear, compassionate communication Assist with setting up payment plans, hardship/charity options per policy, and provide good-faith estimates (No Surprises Act) when applicable Safety, privacy, and compliance Protect PHI under HIPAA and, when applicable, 42 CFR Part 2 Follow identity verification and minimum necessary standards Recognize red flags for risk and route to clinician or supervisor immediately Participate in incident reporting and maintain front office safety protocols Team leadership and training Lead the receptionist team’s day-to-day workflow and coverage Onboard, and train new reception staff on EHR, phones, and policies Create and maintain SOPs and quick-reference guides Coach for quality, conduct spot audits, and deliver feedback Build weekly schedules and approve time off to ensure coverage Have joint with Michelle or Jessica/Deanna 3 month and yearly reviews with each staff member Document goals and their progress and areas in need of improvement Quality, metrics, and improvement Track and report Key Performance Indicator such as call answer rate, abandonment, new-patient lead time, no-show rate, eligibility success, and copay collection. Examples: Call answer rate: % of calls answered live (goal: ≥90%) Call abandonment: % of callers who hang up before pickup (goal: ≤5%) New-patient lead time: days from first contact to first appointment (goal: ≤7–14 days) No-show rate: % of missed visits (goal: ≤8% with reminders) Eligibility success rate: % of verified insurance before the visit (goal: ≥95%) Copay collection at check-in: % collected the day of service (goal: ≥98%) Message turnaround: median hours to respond to portal/voicemail (goal: ≤24h) Identify bottlenecks and propose workflow improvements Partner with clinical leadership, billing, and owners on cross-team projects Facilities and supplies Keep the lobby and check-in areas clean, organized, and welcoming Manage Security Keypad codes, office supplies, forms, and printed materials Coordinate with owners and vendors as needed

Job Type: Full-Time (8:30 AM – 5:00 PM; Saturdays required) Pay: $18–$22 per hour (DOE) Benefits: • Kaiser Gold Health Insurance • Dental & Vision Insurance • 401(k) with Employer Match • Profit Sharing ________________________________________ About the Role: We’re looking for a dependable Warehouse Worker to join our team! This is a full-time role involving warehouse operations with a focus on tile installation and waterproofing products. You’ll be responsible for handling inventory, fulfilling customer orders, and providing in-person customer service. You’ll also be expected to learn our product lines, assist customers with product questions, and grow into a knowledgeable resource on tile installation materials and waterproofing solutions. ________________________________________ Key Responsibilities: • Receive, organize, and store incoming inventory • Pick and prepare customer orders accurately and efficiently • Load and unload materials (must be able to lift at least 60 lbs) • Assist walk-in customers with product inquiries and basic order support • Maintain a clean and organized warehouse environment • Driving delivery truck if needed (clean driving record required) • Learn and retain knowledge about tile installation and waterproofing products • Operate or learn to operate a forklift (we provide on-site training if needed) ________________________________________ Qualifications: • Prior customer service experience • Basic math skills (needed for measurements and order calculations) • Must be able to lift at least 60 lbs consistently • Valid driver’s license with a clean driving record • Willing to work Saturdays as part of a full-time schedule • Forklift experience a plus – we offer training if you don’t have it • Reliable, punctual, and eager to learn product knowledge ________________________________________ If you’re looking to grow with a stable company and learn about the tile and waterproofing trade from the ground up, we’d love to hear from you! Please email robertom@ctwdesigns.com or call 415-883-8861 and ask for Roberto or Kristina.

$30/hr - Sidewalk Snow-blowing and Shoveling Position (Macomb County) Become part of our sidewalk crew this winter and make an extra income starting soon! OUR ROUTES ARE LOCATED IN MACOMB COUNTY. All equipment is provided along with an assigned commercial route in Macomb County. You must have a Pick up or Van to transport our snowblowers and salt spreaders. This job is ideal for a one or two man team. Ideal workers are Roofers, Cement workers, Construction workers and anyone whose regular job slows down during the Winter. If you are interested, please call us at 888-576-7669 and ask for Danny or Janie.

Join Our Team as a Site Manager | Santa Rosa, CA Full-Time | $21 - $23/hr. + bonus incentives | Regular Business Hours | No Late Nights Why You'll Love Working With Us: Be part of a diverse, inclusive team that values you Enjoy competitive bonus opportunities tied to your performance Outstanding benefits: medical, dental, vision, life insurance, and 401(k) Paid time off for vacation, holidays, and sick days Mileage reimbursement for work-related travel Industry-leading training + nationwide growth (100+ new locations since 2020!) 65% of leadership promoted from within Give back—our charitable efforts have raised millions What You'll Do: Sell and promote self-storage solutions with a customer-first approach Manage office tasks and maintain property cleanliness and curb appeal Process payments and handle cash accurately Perform daily property checks to ensure units are rental-ready Work independently both inside the office and outdoors Provide excellent customer service and support What You’ll Need: Valid driver’s license and reliable transportation (10–25% travel) Willing and able to travel to national training center in San Antonio, TX for first week of training (company paid hotel, travel, and meal stipends) Ability to lift/move up to 50 lbs and walk property daily, including stairs and large doors Comfortable performing basic maintenance and cleaning tasks Schedule: 9:00 AM – 6:00 PM (weekends required)

About Us: Join our dynamic retail team at Aldea Home & Baby ("Inspiration for every room"). We are committed to providing an exceptional shopping experience through our innovative products and outstanding customer service. Our stores are designed to inspire and engage customers, and we are looking for a Visual Display and Sales Associate to bring our retail environment to life. The Role: Here's your chance to play a crucial role in shaping the customer's experience from the moment they step into our store. As a Visual Display and Sales Associate, your creativity and passion for design will be instrumental in creating compelling visual displays that highlight our products' quality and uniqueness. In addition to your visual merchandising responsibilities, you'll engage with customers, providing them with knowledgeable service and support to drive sales and foster loyalty. Responsibilities: Design and implement attractive visual displays in windows and store interiors that captivate and engage customers Ensure that the visual presentation of the store is consistent with our brand standards and product positioning Collaborate with the sales team to understand product features, benefits, and inventory to effectively promote merchandise Provide exceptional customer service by greeting and assisting customers, responding to questions, and handling sales transactions Participate in inventory management, including restocking and organizing products on the sales floor Stay informed about current trends in visual merchandising and retail design to keep our presentations fresh and appealing Assist in planning and executing promotional events and seasonal displays to enhance customer engagement and sales opportunities Provide feedback to management on customer reactions and the effectiveness of visual displays Requirements: Proven experience in visual merchandising, retail design, or a related field is preferred A strong aesthetic sense and creative design skills, with the ability to translate concepts into effective visual presentations Excellent customer service skills, with a friendly, outgoing personality Ability to work flexibly, including weekends and holidays, to meet the needs of the business Strong organizational skills and attention to detail Capable of lifting and moving heavy items and climbing ladders as needed A team player with excellent communication and interpersonal skills Benefits: Competitive salary and performance bonuses Employee discounts on merchandise Opportunities for professional growth and development within the company A supportive and creative work environment where your ideas and contributions are value

Very busy Dry Cleaners looking for a dynamic addition to our team. Full time and part time hours available. Pay starts at $15/hour with room for rapid growth within the company.