OFFICE ASSISTANT / CUSTOMER SERVICE (Spanish–English Bilingual – (Gilbert)

Receptionist/Biller (Mental Health) — Duties and Responsibilities Patient access and front desk operations Greet patients with trauma-informed, culturally sensitive customer service Manage multi-line phones, voicemail, email, and portal messages Verify demographics, insurance, photo ID, and benefits at check-in Collect copays and outstanding balances and issue receipts Coordinate interpreters, accessibility accommodations, and reminders Send and track intake packets, consent forms, and clinic policies Scheduling and care coordination Own the master scheduling template for all providers and rooms Book, confirm, cancel, and waitlist appointments with minimal gaps Manage referrals in and out and track closure Set up telehealth links, test tech with patients, and document consent Prioritize urgent slots for high risk follow ups per clinical guidance EHR and information management Enter and update patient data, insurance, and guarantor details in the EHR Scan and index records to correct charts and problem lists Maintain provider calendars and visit types Run daily huddles and end-of-day reconciliation reports Billing support and revenue cycle Obtain and document eligibility and mental health benefits Capture accurate reason for visit and referring info for authorizations Reconcile charges, copays, and no-show fees daily and hand off to billing Monitor authorization expirations and alert providers in advance Charge Capture & Coding Readiness Ensure encounters include correct CPT/HCPCS (e.g., 90791, 90832/90834/90837, 90839–90840, 90846/90847, 90853, 96127; Medicaid H-codes when applicable), ICD-10, units, POS (02/10/11/12), and modifiers (e.g., 95 or 93 for telehealth if payer-required) Confirm rendering/billing NPI, taxonomy, group NPI, and licensure alignment Payment Posting & Reconciliation Record patient payments (copays, self-pay, payment plans) and reconcile daily deposits to bank/HER Flag and process refunds/credit balances per policy Run and keep outstanding balance sheet down weekly to 5 pages and send Michelle all patients then need to be sent to collections Patient Billing & Support Assist with generating and mail/email patient statements, answer billing calls with clear, compassionate communication Assist with setting up payment plans, hardship/charity options per policy, and provide good-faith estimates (No Surprises Act) when applicable Safety, privacy, and compliance Protect PHI under HIPAA and, when applicable, 42 CFR Part 2 Follow identity verification and minimum necessary standards Recognize red flags for risk and route to clinician or supervisor immediately Participate in incident reporting and maintain front office safety protocols Team leadership and training Lead the receptionist team’s day-to-day workflow and coverage Onboard, and train new reception staff on EHR, phones, and policies Create and maintain SOPs and quick-reference guides Coach for quality, conduct spot audits, and deliver feedback Build weekly schedules and approve time off to ensure coverage Have joint with Michelle or Jessica/Deanna 3 month and yearly reviews with each staff member Document goals and their progress and areas in need of improvement Quality, metrics, and improvement Track and report Key Performance Indicator such as call answer rate, abandonment, new-patient lead time, no-show rate, eligibility success, and copay collection. Examples: Call answer rate: % of calls answered live (goal: ≥90%) Call abandonment: % of callers who hang up before pickup (goal: ≤5%) New-patient lead time: days from first contact to first appointment (goal: ≤7–14 days) No-show rate: % of missed visits (goal: ≤8% with reminders) Eligibility success rate: % of verified insurance before the visit (goal: ≥95%) Copay collection at check-in: % collected the day of service (goal: ≥98%) Message turnaround: median hours to respond to portal/voicemail (goal: ≤24h) Identify bottlenecks and propose workflow improvements Partner with clinical leadership, billing, and owners on cross-team projects Facilities and supplies Keep the lobby and check-in areas clean, organized, and welcoming Manage Security Keypad codes, office supplies, forms, and printed materials Coordinate with owners and vendors as needed

Local Company needs 4-6 responsible People to replace our non workers. We are willing to train new customer Service representatives. Must be able To work evenings and weekends. •Bilingual is a plus •Must have good people skills •Weekly Pay Available •No experience required Call Manny from 10am-6pm At 559-901-5746 Monday-Friday

Local Company Needs help for the Holidays. We have openings in our Customer Service Department. Full Time/Part Time positions available. • No experience needed • Bilingual is a plus • Must have good people skills Call Ashley At 559-631-7937 From 10am-6pm Mon-Fri Only

TRAINING FOR THIS POSITION STARTS SOON!!!!! 2 shifts available: Monday - Friday 7am - 3pm Monday - Friday 8am - 4pm EPS is looking to expand its PHX Call Center operations in 2025. As an APPOINTMENT SETTER for EPS, you would be calling businesses across the United States talking with merchants about their business merchant service account. YOU WILL NOT BE SEELING ANYTHING. After speaking with the merchant you will book a time for a local agent to meet then at the business. THATS IT!!! Your hourly plus commission paycheck should easily exceed $1000.00 (weekly) after you are out of training. And yes, its paid training! Full benefits as well after 90 days! ***** Full time position Uncapped commission Daily, weekly, monthly & yearly bonuses Advancement Opportunities Fun Environment WEEKLY PAY PAID training Medical, Dental, Vision Insurance offered after 90 days Expectations: * Must be able to work Monday -Friday * Must be PUNCTUAL! * Must be positive, and motivated! * Open to learning! * Must have great verbal and written communication skills * Comfortable cold calling, and overcoming objections Experience is definitely a plus, but not required! That's it! We teach you EVERYTHING else!!! If you are ready to make serious money with a company YOU CAN GROW WITH, contact EPS’s recruiting line TODAY to schedule your interview!! Recruiting Line: 630-343-0515 (Please only call during normal business hours of 8am to 4pm Monday- Friday) This position is IN OFFICE ONLY, no remote positions available. If we don't answer, please leave a PROFESSIONAL voicemail with your information. We are getting a lot of inquiries and we will get back to you only if you leave a PROFESSIONAL voicemail. We look forward to hearing from you!

CLEANING/ JANITORIAL TECHNICIAN: Janitorial Cleaning Technician Needed STARTING 10/1/25 Job location: New Britain, Connecticut (Pay: $20 per hour) Windsor, Connecticut (Pay: $20 per hour) West Hartford, Connecticut (Pay: $20 per hour) Norwalk, Connecticut (Pay: $20 per hour) Monday - Friday Start time: 8am End time: 4pm Breaks: - 30-minute unpaid break (daily at noon) - 15-minute paid break Position Overview: We are currently hiring Cleaning Technicians for janitorial cleaning services in retail and commercial environments. This role involves working under the direction of store managers and occasionally your on-site supervisor to complete assigned cleaning tasks thoroughly, professionally, and efficiently. Our clients have requested a heightened level of service due to increased rodent activity, so all candidates must be comfortable working in environments that may require the cleanup of rodent droppings and other sanitation-related tasks. Primary Responsibilities: - Vacuuming carpets, floors, and under shelving units - Sweeping and dusting racks, displays, and hard-to-reach areas - Mopping floors and entryways - Cleaning and disinfecting restrooms (toilets, sinks, mirrors, etc.) - Emptying trash and recycling bins - Spot-cleaning signage, baseboards, or spills - Sanitizing areas with rodent droppings, including shelves and storage rooms - Following store-specific protocols as instructed by store management or your supervisor Work Environment: This job takes place in active retail spaces where store employees and customers are present, so professionalism and discretion are essential at all times. You will often be working in tight or high-traffic areas and must be respectful of the space and people around you. Professional Conduct & Expectations: - Maintain a quiet, focused demeanor while on the job - No loud talking, music, or use of profanity - No personal cell phone usage while working (calls or browsing) - Respect and follow all instructions from store managers and supervisors - Maintain a strong work ethic with attention to detail and accountability Dress Code: To ensure safety and professionalism, all techs are expected to wear: - Jeans or work pants - Sneakers or work boots - No sandals, open-toe shoes, Crocs, or slippers Qualifications - Prior janitorial or commercial cleaning experience is a plus - Must be comfortable cleaning rodent droppings and handling sanitation-grade products - Ability to lift and move items, bend, reach, and work on your feet for several hours - Strong communication skills and ability to work independently or in a team. VIRTUAL ORIENTATION, TONIGHT (09/30/2025) AT 8:00 PM (EST) VIRTUAL ORIENTATION, TONIGHT (09/30/2025) AT 8:00 PM (EST) VIRTUAL ORIENTATION, TONIGHT (09/30/2025) AT 8:00 PM (EST) VIRTUAL ORIENTATION, TONIGHT (09/30/2025) AT 8:00 PM (EST) VIRTUAL ORIENTATION, TONIGHT (09/30/2025) AT 8:00 PM (EST) Email with you name and experience please.

Looking for Customer Service Agent - Transfer Agent for a long term contract opportunity in Hartford, CT. This will be a on-site opportunity - 5 days onsite a week. Looking for someone who has experience taking inbound calls from shareholders, investors, advisors, or brokers regarding account information, share transfer, transactions, and policies.