Fall Expansion (4-6 people needed) (Fresno Ca)

Receptionist/Biller (Mental Health) — Duties and Responsibilities Patient access and front desk operations Greet patients with trauma-informed, culturally sensitive customer service Manage multi-line phones, voicemail, email, and portal messages Verify demographics, insurance, photo ID, and benefits at check-in Collect copays and outstanding balances and issue receipts Coordinate interpreters, accessibility accommodations, and reminders Send and track intake packets, consent forms, and clinic policies Scheduling and care coordination Own the master scheduling template for all providers and rooms Book, confirm, cancel, and waitlist appointments with minimal gaps Manage referrals in and out and track closure Set up telehealth links, test tech with patients, and document consent Prioritize urgent slots for high risk follow ups per clinical guidance EHR and information management Enter and update patient data, insurance, and guarantor details in the EHR Scan and index records to correct charts and problem lists Maintain provider calendars and visit types Run daily huddles and end-of-day reconciliation reports Billing support and revenue cycle Obtain and document eligibility and mental health benefits Capture accurate reason for visit and referring info for authorizations Reconcile charges, copays, and no-show fees daily and hand off to billing Monitor authorization expirations and alert providers in advance Charge Capture & Coding Readiness Ensure encounters include correct CPT/HCPCS (e.g., 90791, 90832/90834/90837, 90839–90840, 90846/90847, 90853, 96127; Medicaid H-codes when applicable), ICD-10, units, POS (02/10/11/12), and modifiers (e.g., 95 or 93 for telehealth if payer-required) Confirm rendering/billing NPI, taxonomy, group NPI, and licensure alignment Payment Posting & Reconciliation Record patient payments (copays, self-pay, payment plans) and reconcile daily deposits to bank/HER Flag and process refunds/credit balances per policy Run and keep outstanding balance sheet down weekly to 5 pages and send Michelle all patients then need to be sent to collections Patient Billing & Support Assist with generating and mail/email patient statements, answer billing calls with clear, compassionate communication Assist with setting up payment plans, hardship/charity options per policy, and provide good-faith estimates (No Surprises Act) when applicable Safety, privacy, and compliance Protect PHI under HIPAA and, when applicable, 42 CFR Part 2 Follow identity verification and minimum necessary standards Recognize red flags for risk and route to clinician or supervisor immediately Participate in incident reporting and maintain front office safety protocols Team leadership and training Lead the receptionist team’s day-to-day workflow and coverage Onboard, and train new reception staff on EHR, phones, and policies Create and maintain SOPs and quick-reference guides Coach for quality, conduct spot audits, and deliver feedback Build weekly schedules and approve time off to ensure coverage Have joint with Michelle or Jessica/Deanna 3 month and yearly reviews with each staff member Document goals and their progress and areas in need of improvement Quality, metrics, and improvement Track and report Key Performance Indicator such as call answer rate, abandonment, new-patient lead time, no-show rate, eligibility success, and copay collection. Examples: Call answer rate: % of calls answered live (goal: ≥90%) Call abandonment: % of callers who hang up before pickup (goal: ≤5%) New-patient lead time: days from first contact to first appointment (goal: ≤7–14 days) No-show rate: % of missed visits (goal: ≤8% with reminders) Eligibility success rate: % of verified insurance before the visit (goal: ≥95%) Copay collection at check-in: % collected the day of service (goal: ≥98%) Message turnaround: median hours to respond to portal/voicemail (goal: ≤24h) Identify bottlenecks and propose workflow improvements Partner with clinical leadership, billing, and owners on cross-team projects Facilities and supplies Keep the lobby and check-in areas clean, organized, and welcoming Manage Security Keypad codes, office supplies, forms, and printed materials Coordinate with owners and vendors as needed

Customer Service & Music Archivist (Bainbridge Island) 📍 On-site only – no remote positions 💵 $18/hr 🕓 Part Time (30 hrs per week) We’re looking for a dependable, detail-oriented team member who is a self-starter, loves music and enjoys helping people. This role blends customer service, order fulfillment, and collection management ... ideal for someone who’s organized, communicative, and takes pride in doing things right. ABOUT THE ROLE You’ll be the front line of our small but growing operation, handling daily customer inquiries, managing orders, and keeping our extensive vinyl and CD collection organized and moving efficiently. Every day is a mix of email communication, packaging and shipping orders, updating our catalog, and keeping things running smoothly. KEY RESPONSIBILITIES Respond promptly and professionally to customer inquiries via email. Accurately process, package, and ship music media orders. Maintain and organize both physical inventory and our digital catalog. Research and catalog new additions to our music archive. Handle basic administrative tasks and assist with daily operations. Ensure clean, organized workspace and careful handling of valuable items. REQUIREMENTS Strong attention to detail and commitment to accuracy. Excellent written communication and customer service skills. Reliable, organized, and able to work independently. Ability to lift and move boxes of records (up to ~40 lbs). Previous experience in retail, e-commerce, library/archival work, or similar environment is a plus. COMPENSATION $18 per hour Part time up to 30 hrs per week. TO APPLY Send your resume and a short cover letter explaining why you’d be a great fit. ((We are not considering remote or part-time applicants.))

$400-$600 Signing Bonus, a $25 gas gift card for completing an in-person interview, and a $50 gas card upon hiring! We’re looking for an assistant manager to operate and maintain storage properties in the Shoreline to Everett areas for a 2-4 day per week position, all full day daytime shifts. Saturdays and Mondays required. Successful candidates will be friendly, customer service oriented, hard working and have attention to detail. We Offer: • Competitive Hourly Wage - $25 per hour to start • Health benefits for 30+ hours / week employees within 90 days: - medical - voluntary supplemental life insurance optional • Signing bonus $400-$600: paid ½ after 60 days & ½ after 90 days of employment • $50 gas gift card upon hire • Paid Mileage • Other employee performance based monthly monetary incentives • Productive work environment with the tools you need provided • Friendly, caring co-workers and supervisors • Paid hands-on training Requirements: • Reliable vehicle, valid Washington driver's license, registration & insurance. • Office & customer service experience. Please reply with your resume and a cover letter addressing how your experience meets the requirements of this position. Only qualified applicants who respond as requested will be contacted. Thank you for your interest! Principals only. Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers.

$400-$600 Signing Bonus, a $25 gas gift card for completing an in-person interview, and a $50 gas card upon hiring! We’re looking for an assistant manager to operate and maintain storage properties in the Shoreline to Everett areas for a 2-4 day per week position, all full day daytime shifts. Saturdays and Mondays required. Successful candidates will be friendly, customer service oriented, hard working and have attention to detail. We Offer: • Competitive Hourly Wage - $25 per hour to start • Health benefits for 30+ hours / week employees within 90 days: - medical - voluntary supplemental life insurance optional • Signing bonus $400-$600: paid ½ after 60 days & ½ after 90 days of employment • $50 gas gift card upon hire • Paid Mileage • Other employee performance based monthly monetary incentives • Productive work environment with the tools you need provided • Friendly, caring co-workers and supervisors • Paid hands-on training Requirements: • Reliable vehicle, valid Washington driver's license, registration & insurance. • Office & customer service experience. Please reply with your resume and a cover letter addressing how your experience meets the requirements of this position. Only qualified applicants who respond as requested will be contacted. Thank you for your interest! Principals only. Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers.

We are looking for a reliable, experienced household goods mover who can drive 26ft box trucks, lead a crew, and work well with customers. 💰 PAY & BENEFITS: $25/hr starting pay Full benefits (health, dental, vision) 401(k) with 4% match Paid time off & holidays Full-time, year-round work ✅ REQUIREMENTS: At least 3 years of experience moving household goods Able to drive 26ft box trucks (no CDL required – clean driving record a must) Able to lead a crew and communicate well with customers Strong work ethic – dependable, on time, and professional Able to lift 75+ lbs repeatedly and work full moving days 🛠️ RESPONSIBILITIES: Drive box trucks to and from jobs Load/unload and protect household items Manage your crew and job site Deliver excellent service to every customer Perform pre-trip inspections and basic truck upkeep 📞 HOW TO APPLY: Call or text 425-623-5550

Customer Service & Maintenance + $600 Signing Bonus (Issaquah, Newcastle & Kent) $600 signing bonus, a $25 gas card for in-person interview, and a $50 gas card upon hire! Well established and supportive property management company needs your energy and expertise for a 4 day (30-33 hours) per week position, all full day daytime shifts (Mondays mandatory), to operate and maintain storage properties in the Issaquah, Newcastle & Kent areas. Successful candidates will be friendly, customer service oriented, hard working, have attention to detail and take pride in ensuring that your properties look their best. We Offer: • Competitive Hourly Wage - $25 DOE per hour to start • Health benefits for 30+ hours / week employees within 90 days: - medical - Voluntary supplemental life insurance optional • Signing bonus $600: paid ½ after 60 days & ½ after 90 days of employment • $50 gas gift card upon hire • Paid Mileage • Other employee performance based monthly monetary incentives • Productive work environment with the tools you need provided • Friendly, caring co-workers and supervisors • Paid hands-on training Must have and maintain a reliable vehicle, valid Washington driver's license, registration, and insurance.