Customer Service & Relationship Representative — Fabric Merchants Inc. (East Los Angeles)

Receptionist/Biller (Mental Health) — Duties and Responsibilities Patient access and front desk operations Greet patients with trauma-informed, culturally sensitive customer service Manage multi-line phones, voicemail, email, and portal messages Verify demographics, insurance, photo ID, and benefits at check-in Collect copays and outstanding balances and issue receipts Coordinate interpreters, accessibility accommodations, and reminders Send and track intake packets, consent forms, and clinic policies Scheduling and care coordination Own the master scheduling template for all providers and rooms Book, confirm, cancel, and waitlist appointments with minimal gaps Manage referrals in and out and track closure Set up telehealth links, test tech with patients, and document consent Prioritize urgent slots for high risk follow ups per clinical guidance EHR and information management Enter and update patient data, insurance, and guarantor details in the EHR Scan and index records to correct charts and problem lists Maintain provider calendars and visit types Run daily huddles and end-of-day reconciliation reports Billing support and revenue cycle Obtain and document eligibility and mental health benefits Capture accurate reason for visit and referring info for authorizations Reconcile charges, copays, and no-show fees daily and hand off to billing Monitor authorization expirations and alert providers in advance Charge Capture & Coding Readiness Ensure encounters include correct CPT/HCPCS (e.g., 90791, 90832/90834/90837, 90839–90840, 90846/90847, 90853, 96127; Medicaid H-codes when applicable), ICD-10, units, POS (02/10/11/12), and modifiers (e.g., 95 or 93 for telehealth if payer-required) Confirm rendering/billing NPI, taxonomy, group NPI, and licensure alignment Payment Posting & Reconciliation Record patient payments (copays, self-pay, payment plans) and reconcile daily deposits to bank/HER Flag and process refunds/credit balances per policy Run and keep outstanding balance sheet down weekly to 5 pages and send Michelle all patients then need to be sent to collections Patient Billing & Support Assist with generating and mail/email patient statements, answer billing calls with clear, compassionate communication Assist with setting up payment plans, hardship/charity options per policy, and provide good-faith estimates (No Surprises Act) when applicable Safety, privacy, and compliance Protect PHI under HIPAA and, when applicable, 42 CFR Part 2 Follow identity verification and minimum necessary standards Recognize red flags for risk and route to clinician or supervisor immediately Participate in incident reporting and maintain front office safety protocols Team leadership and training Lead the receptionist team’s day-to-day workflow and coverage Onboard, and train new reception staff on EHR, phones, and policies Create and maintain SOPs and quick-reference guides Coach for quality, conduct spot audits, and deliver feedback Build weekly schedules and approve time off to ensure coverage Have joint with Michelle or Jessica/Deanna 3 month and yearly reviews with each staff member Document goals and their progress and areas in need of improvement Quality, metrics, and improvement Track and report Key Performance Indicator such as call answer rate, abandonment, new-patient lead time, no-show rate, eligibility success, and copay collection. Examples: Call answer rate: % of calls answered live (goal: ≥90%) Call abandonment: % of callers who hang up before pickup (goal: ≤5%) New-patient lead time: days from first contact to first appointment (goal: ≤7–14 days) No-show rate: % of missed visits (goal: ≤8% with reminders) Eligibility success rate: % of verified insurance before the visit (goal: ≥95%) Copay collection at check-in: % collected the day of service (goal: ≥98%) Message turnaround: median hours to respond to portal/voicemail (goal: ≤24h) Identify bottlenecks and propose workflow improvements Partner with clinical leadership, billing, and owners on cross-team projects Facilities and supplies Keep the lobby and check-in areas clean, organized, and welcoming Manage Security Keypad codes, office supplies, forms, and printed materials Coordinate with owners and vendors as needed

Budtender Redwood Herbal Alliance (State License #C10-0000485-LIC) has been successfully providing safe access to qualified patients for over 15 years in Sonoma County. Licensed for both Medical & Adult Use. We are seeking a positive, outgoing, and confident individual for our Patient Consultant/Dispensary Worker position. This person must have a great attitude, personality and have great people skills. We are looking for someone who is positive, energetic, a team player, a hard worker and is detail oriented. Customer Service/Medical Cannabis experience is a plus, but not required. A plus is to be familiar with product intake, data entry, and the CA state track and trace program called Metrc. New hires may also be asked to complete Food Handler training, as well as Security Guard training. Staff may also be asked to assist with help at our Cafe next door. Position: Patient Consultant/Dispensary Worker Hours: Full-Time, Weekends & on-call Reports to: Management The main goal of our Patient Consultant/Dispensary Worker is to provide the utmost service to all patients and customers. Many side duties may and will occur and our employees must be flexible and adaptable to ongoing requests or changes. Primary Job Duties: Educating patients about Cannabis, and providing courteous and compassionate service. Restocking, cleaning, organizing, customer check in, labeling, data entry, other Dispensary duties following Company protocol. Attend staff meetings and contribute to a team effort. Other duties may be assigned Qualifications: English language (written and verbal) and the ability to interpret written and verbal. Proficiency in iPad based Cash Register or Point of Sales Systems Punctual & reliable with an excellent attendance Detail oriented Ability to work independently without supervision Above all, the ability to keep a positive attitude and contribute to a team effort.

CHAUFFER NEEDED PART TIME FOR HANDSOME, MUSCULAR BUSINESSMAN. DRIVE ME TO MY APPOINTMENTS MOST DAYS AND WE CAN BECOME FRIENDS TOO. I NEED A CUTE, SEXY DRIVER ABOUT 4 HOURS A DAY. THIS WOULD BE GREAT FOR AN ACTOR, MODEL, OR SOMEONE WHO JUST NEEDS EXTRA INCOME. OF COURSE YOU MUST HAVE AN ACTIVE CALIFORNIA DRIVERS LICENSE, AND I WOULD PREFER YOU HAD INSURANCE, BUT OTHERWISE ALL YOU NEED IS TO BE FRIENDLY, LOOK SEXY AND HAVE A FEW HOURS EVERY DAY AVAILABLE TO SERVICE ME. SEND ME A BRIEF BIO AND SOME RECENT REAL PHOTOS OF. YOU AND LETS GET STARTED.

eSalon is an LA-based beauty brand, creating custom home hair color from scratch for each one of our clients. We've are a 10x winner of Allure's Best Hair Color, and we've custom crafted over 310,000 unique color variations so far. We are hiring a Bilingual Customer Service Representative (English & Spanish) to join us in providing outstanding customer support to our rapidly growing client base. We're looking for compassionate and persuasive individuals who have an exceptional way of connecting with people. That skillful way you are able to connect with customers and turn things around is what we are looking for to reduce client churn, as well as gather client insights about our products, services, and customer satisfaction. This is a remote, full time position and you must have availability to work a consistent schedule, Monday through Friday, 8AM-5PM PST. Hourly rate is $18 / hour with occasional overtime. What You'll Be Doing: - Provide customer service via phone, email, and chat in both English and Spanish. - Use consultative sales skills to assess client goals, educate them on the benefits of eSalon, propose a customized eSalon solution, and save clients from discontinuing service. - Retain clients in accordance with company requirements and customer needs. - Meet and exceed individual goals. - Document client interactions accurately. - Communicate ongoing retention activity and progress. - Reply to clients and reviews through Social Media. - Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary. Requirements: - Excellent written and oral communication with native level fluency in English and Spanish. - 1+ years customer service or call center experience (preferably with an emphasis on retention sales). - Experience selling in a solution or service environment with top notch phone presentation skills. - Active experience utilizing CRM systems to document daily calls, meetings, and activity is required. - Must be organized, self-motivated, driven, and have an appetite to succeed. - Consistent track record of retaining a high percentage of clients. - Excellent writing skills. - Stable work history. - Must have a stable internet speed of at least 50MB. - Highly motivated & energetic. - Experience with Zendesk a plus. - Flexible and able to thrive in fast paced, high growth environment. - Must be available Monday - Friday, 8AM-5PM PST. - Must be based in the United States and able to commute into El Segundo, CA Headquarters for occasional trainings and team-building events. - Must be authorized to work in the US for any employer. Benefits: - Medical, dental, vision and life insurance plans - 401K Match - 15 days of Paid Time Off + 12 company holidays - Complimentary color services and products - Authentic work / life balance - Rewarding culture and supportive team environment - Fully remote position To apply, please upload your resume to esalon.com/careers

eSalon is an LA-based beauty brand, creating custom home hair color from scratch for each one of our clients. We've are a 10x winner of Allure's Best Hair Color, and we've custom crafted over 310,000 unique color variations so far. We are hiring a Bilingual Customer Service Representative (English & Spanish) to join us in providing outstanding customer support to our rapidly growing client base. We're looking for compassionate and persuasive individuals who have an exceptional way of connecting with people. That skillful way you are able to connect with customers and turn things around is what we are looking for to reduce client churn, as well as gather client insights about our products, services, and customer satisfaction. This is a remote, full time position and you must have availability to work a consistent schedule, Monday through Friday, 8AM-5PM PST. Hourly rate is $18 / hour with occasional overtime. What You'll Be Doing: - Provide customer service via phone, email, and chat in both English and Spanish. - Use consultative sales skills to assess client goals, educate them on the benefits of eSalon, propose a customized eSalon solution, and save clients from discontinuing service. - Retain clients in accordance with company requirements and customer needs. - Meet and exceed individual goals. - Document client interactions accurately. - Communicate ongoing retention activity and progress. - Reply to clients and reviews through Social Media. - Project professionalism and work cooperatively with other departments and seek further advice and guidance when necessary. Requirements: - Excellent written and oral communication with native level fluency in English and Spanish. - 1+ years customer service or call center experience (preferably with an emphasis on retention sales). - Experience selling in a solution or service environment with top notch phone presentation skills. - Active experience utilizing CRM systems to document daily calls, meetings, and activity is required. - Must be organized, self-motivated, driven, and have an appetite to succeed. - Consistent track record of retaining a high percentage of clients. - Excellent writing skills. - Stable work history. - Must have a stable internet speed of at least 50MB. - Highly motivated & energetic. - Experience with Zendesk a plus. - Flexible and able to thrive in fast paced, high growth environment. - Must be available Monday - Friday, 8AM-5PM PST. - Must be based in the United States and able to commute into El Segundo, CA Headquarters for occasional trainings and team-building events. - Must be authorized to work in the US for any employer. Benefits: - Medical, dental, vision and life insurance plans - 401K Match - 15 days of Paid Time Off + 12 company holidays - Complimentary color services and products - Authentic work / life balance - Rewarding culture and supportive team environment - Fully remote position To apply, please upload your resume to esalon.com/careers

CHAUFFER NEEDED PART TIME FOR HANDSOME, MUSCULAR BUSINESSMAN. DRIVE ME TO MY APPOINTMENTS MOST DAYS AND WE CAN BECOME FRIENDS TOO. I NEED A CUTE, SEXY DRIVER ABOUT 4 HOURS A DAY. THIS WOULD BE GREAT FOR AN ACTOR, MODEL, OR SOMEONE WHO JUST NEEDS EXTRA INCOME. OF COURSE YOU MUST HAVE AN ACTIVE CALIFORNIA DRIVERS LICENSE, AND I WOULD PREFER YOU HAD INSURANCE, BUT OTHERWISE ALL YOU NEED IS TO BE FRIENDLY, LOOK SEXY AND HAVE A FEW HOURS EVERY DAY AVAILABLE TO SERVICE ME. SEND ME A BRIEF BIO AND SOME RECENT REAL PHOTOS OF. YOU AND LETS GET STARTED.