Assistant General Manager (Bojangles)

A Bojangles Assistant General Manager (AGM) plays a crucial role in supporting the daily operations of a Bojangles restaurant. The Assistant General Manager works under the General Manager's direction, assisting with managing the team, maintaining operational standards, and ensuring customer satisfaction. Below is a breakdown of the typical responsibilities and qualifications: Key Responsibilities: Operations Management: Assist the General Manager in overseeing the daily operations of the restaurant. Ensure all processes are in place to provide high-quality food and excellent customer service. Monitor product quality, inventory, and cleanliness of the restaurant. Help with ensuring food safety and compliance with health regulations. Team Leadership: Supervise and train team members to ensure they perform tasks correctly and provide excellent service. Support staff in achieving productivity goals and maintaining a positive working environment. Handle scheduling and timekeeping to ensure the restaurant operates efficiently. Motivate and inspire employees to create a high-energy, team-oriented culture. Customer Service: Monitor and address customer complaints or concerns, ensuring swift and satisfactory resolutions. Ensure a welcoming atmosphere for guests, maintaining high levels of customer satisfaction. Lead by example in delivering exceptional customer service. Financial Accountability: Assist in controlling costs and maximizing profitability by monitoring sales and expenses. Help with the management of labor costs, inventory, and food costs. Assist in cash handling and ensure accurate cash deposits. Health & Safety Compliance: Ensure compliance with food safety regulations, including proper handling, storage, and sanitation. Enforce workplace safety standards to reduce accidents and maintain a safe environment for both employees and customers. Administrative Duties: Assist the General Manager with administrative tasks such as payroll, inventory tracking, and ordering supplies. Help in preparing reports related to daily performance, sales, and other key metrics. Qualifications: Experience: Previous restaurant or management experience, typically 1-3 years, is preferred. Experience in leadership or supervisory roles is a plus. Skills: Strong interpersonal and communication skills. Ability to lead, motivate, and develop a team. Ability to handle multiple tasks in a fast-paced environment. Strong organizational and time-management skills. Education: A high school diploma or equivalent is required. College degree or relevant coursework may be preferred. Physical Requirements: Ability to stand for long periods, lift items up to 50 lbs, and work in a fast-paced environment. Other Requirements: Availability to work a flexible schedule, including nights, weekends, and holidays. Career Growth: An Assistant General Manager at Bojangles has the potential for advancement into the General Manager position or other roles within the company's management structure. This role requires a high level of organization, leadership, and commitment to customer service to maintain the success and efficiency of the restaurant.