Technical Support Specialist (Remote) (Medford)

About IGG Software IGG Software creates Mac, iPad and iPhone applications that help individuals manage their finances and productivity. We're a close-knit team passionate about building quality software and delivering exceptional customer experiences. Our collaborative, supportive culture prioritizes both customer satisfaction and employee growth. Learn more about us: www.iggsoftware.com The Role We're seeking a Technical Support Specialist to join our customer success team. This is a full-time, remote position for candidates located in Vermont, New Hampshire, Oregon, Ohio, or California. You'll be the friendly face of IGG Software, helping customers solve problems and get the most out of our applications through live chat support. This role offers excellent opportunities to develop technical troubleshooting expertise. Schedule: Monday-Friday, 9:00 AM - 5:00 PM Eastern Time What You'll Do * Provide first-line technical support via LiveChat, helping customers troubleshoot issues and navigate our software * Manage support tickets from initial contact through resolution using HelpDesk * Collaborate with development teams by documenting and escalating complex technical issues * Maintain customer records and order information in our database systems * Track feature requests and bug reports using web-based project management tools * Participate in ongoing product training to stay current with software updates and new releases What We're Looking For Required Qualifications * Familiarity with the Apple ecosystem (macOS, iOS, iPadOS, watchOS) * Excellent written communication skills - This includes typing skills as well as you'll be chatting with customers all day * Customer service experience with a genuine desire to help people succeed * Reliable high-speed internet connection and a suitable place to work at home * Ability to multitask effectively in a dynamic support environment * Self-motivated and independent while being a strong team collaborator Nice to Have * Previous technical support experience, especially with software applications * Familiarity with financial or productivity software * Bilingual capabilities (any language beyond English) * Experience with live chat or ticketing systems What We Offer * Competitive salary commensurate with experience * Comprehensive benefits package: Health, dental, and vision insurance * 401(k) with company matching * 100% remote work with a flexible, supportive team culture * Professional development opportunities including product training and skill building * Direct impact on customer satisfaction and product improvement Why You'll Love This Role * Work with cutting-edge Apple technologies * Be part of a small, agile team where your contributions matter * Help real people solve real problems every day * Grow your technical knowledge through hands-on experience * Enjoy work-life balance with predictable hours and remote flexibility Ready to Apply? Send your resume and a brief cover letter explaining why you're excited about supporting Apple software users. Tell us about your experience with customer service and Apple products. Application Timeline: We review applications on a rolling basis and aim to respond within one week. Questions? Feel free to reach out before applying if you'd like to learn more about the role or team. IGG Software is committed to creating an inclusive environment where all team members can thrive.