Job Title: Debt Collector Location: Tonawanda, New York Company: Prime Recovery LLC NEXT TRAINING CLASS STARTS 10/14/25 Job Description: Prime Recovery LLC is actively hiring motivated and dependable debt collectors to join our growing in-house team in Tonawanda, NY. This is a full-time, in-person role with excellent growth potential as we transition from remote collections to a high-performance local office. We’re looking for individuals who are comfortable on the phone, results-driven, and ready to work in a fast-paced environment where your performance directly contributes to your earnings. Key Responsibilities: Make outbound and take inbound calls to resolve past-due balances Negotiate and set up payment plans or settlements with consumers Accurately document conversations and account activity Follow federal and state laws (including the FDCPA) in all collection activity Meet or exceed daily and weekly performance goals (calls, payments, contacts) Work closely with your team and management to maintain a productive, professional atmosphere Qualifications: 1+ year of experience in third-party collections preferred, but we’ll train the right candidate Strong communication and negotiation skills Professional, confident phone presence Ability to handle objections and overcome challenges Reliable, coachable, and ready to work full-time in-person Bilingual a plus but not required Compensation & Benefits: Base hourly pay plus generous commission and bonus structure Regular performance incentives Advancement opportunities as we grow our in-house team Supportive and competitive team environment Work Location: In person, Tonawanda, NY 14150 Candidates must be able to reliably commute or plan to relocate before starting work To Apply: Email your resume and a brief introduction to: jobs@primerecoveryllc.com Only qualified candidates will be contacted for interviews. Job Type: Full-time Pay: $17–$22/hour base + commissions (based on experience and performance)