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Luxury Watchmaker - REEDS Jewelers
At REEDS Jewelers, we bring together the timeless values with the energy and innovation of a modern luxury retailer. For nearly 80 years, we’ve built a legacy of trust, exceptional customer service, and curated fine jewelry- offering our clients an elevated experience both in-store and online. What sets REEDS apart is our unwavering commitment to people and progress. We stay true to our roots while constantly evolving, embracing new technology, premium brands, and forward-thinking practices to lead in the world of luxury retail. Here, you’ll find more than a job, you’ll find a career with purpose, growth, and lasting impact.
Wilmington offers historic coastal charm, a vibrant downtown, and a rapidly expanding population. Corporate professionals build strong relationships with peers and clients in this supportive and growing market. Wilmington’s beautiful beaches, thriving arts scene, and growing business sector make it an exceptional place to build a career and enjoy an outstanding lifestyle.
REEDS Jewelers is honored that our corporate office in Wilmington, NC, houses a Rolex Plaque Repair Facility.
Join REEDS Jewelers as a Luxury Watchmaker and bring your expertise in mechanical and automatic timepiece repair to a brand known for excellence. In this role, you’ll deliver precision service and repairs, provide expert diagnostics and estimates, and uphold the highest standards of craftsmanship. Our teams rely on you to elevate the luxury service experience, while maintaining tools, managing inventory, and supporting store operations.
This is an exciting opportunity for a passionate craftsperson to join our Rolex Plaque Repair Facility, working with world-class timepieces. The ideal candidate is detail-oriented, technically skilled, and thrives in a high-volume, fast-paced setting. If you value integrity, collaboration, and craftsmanship, REEDS offers the opportunity to thrive.
Enjoy competitive pay, benefits, and the chance to grow your career with one of the nation’s largest family-owned jewelers. REEDS is proud to honor our values and legacy while remaining forward-leaning, modernized, and always growing.
Key Responsibilities
Luxury Timepiece Repair & Service
Diagnose mechanical and automatic watch issues with precision
Perform comprehensive service and repairs
Provide accurate repair estimates and service recommendations
Maintain detailed records of all repairs, services, and parts used
Ensure exceptional craftsmanship and adherence to brand standards
Operational Excellence
Communicate clearly and professionally with team members and clients regarding timelines, estimates, and service expectations
Maintain and calibrate watchmaking tools, machines, and equipment to ensure optimal function
Monitor and manage inventory of watch parts, ordering as needed to support timely repairs
Forecast and organize repair workload to consistently meet performance expectations
Support store operations with a collaborative, solutions-oriented approach
Client Engagement & Support
Partner with the sales team to support client consultations and elevate the luxury service experience
Serve as a brand ambassador for craftsmanship and technical excellence
This team member must embody REEDS' core values:
Integrity – We live ethically and honestly in every moment and interaction.
Performance Excellence – We pursue success relentlessly and learn from every experience.
Stewardship – We honor the trust placed in us by our associates, clients, and communities.
Professionalism – We attract and grow exceptional talent through development and self-leadership.
Entrepreneurial Spirit – We embrace imagination, creativity, and forward-thinking action.
Team Orientation – We thrive through collaboration, shared goals, and mutual respect.
Passion – Our love for what we do drives extraordinary customer experiences—and makes it fun.
Requirements
Qualifications
Minimum 3 years of proven experience as a Watchmaker in a luxury or high-end retail environment
In-depth technical knowledge of mechanical and automatic movements, repairs, and servicing
Skilled in polishing, refinishing, and using watchmaking equipment
Ability to work with extreme precision and a high level of detail
Strong communication and organizational skills
Basic computer proficiency and experience managing repair workflows
Must be legally eligible to work in the U.S.
Must be able to sit or stand for extended periods as required
Benefits
REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.
Wilmington, NC, USA
Negotiable Salary
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