WayRepair Tech- Shop Management System (SMS) Specialist & Trainer (Las Vegas)

SUMMARY: As part of our Automotive B2B Service Team, the Automotive Shop Management System (SMS) Specialist & Trainer plays a critical role in delivering technical expertise and customer training on our Shop Management Systems and related SaaS products. The ideal candidate is a knowledgeable and motivated professional who brings together technical automotive expertise, product support skills, and customer training abilities. This position supports repair facilities by providing remote onboarding, in-depth training, product demonstrations, troubleshooting assistance, and continuous feedback collection to improve SMS solutions. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned: • Serve as a Subject Matter Expert (SME) for our Shop Management System (SMS) and Point-of-Sale platforms. • Conduct remote product training and onboarding for customers. • Provide technical support and customer assistance via phone, email, and web. • Translate customer feedback into actionable product improvements. • Troubleshoot technical issues, including software, API integrations, and cloud-based environments. • Support development teams by writing business requirements and use cases for SMS enhancements. • Deliver engaging presentations and product demonstrations. • Collaborate with cross-functional teams, including marketing and product development, to enhance customer experience. • Assist with the development and testing of mobile features like VIN scanning and customer interfaces. • Represent professionalism and distinguished customer service. QUALIFICATIONS: • 5+ years of experience working with Shop Management Systems or automotive SaaS platforms. • Experience in training or educating customers in a remote settings. • Familiarity with SMS platforms such as ShopMonkey, VIP, R.O. Writer, MotoSHOP, ALLDATA, Mitchell1, or equivalent. • Experience working with APIs, cloud tools, and SaaS ecosystems. • Strong troubleshooting and analytical skills. • Exceptional written and verbal communication skills. • Experience working in customer support or call center environments is a plus. • Automotive industry background preferred.