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POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)

SUMMARY The IT Support Tech is responsible for supporting the day-to-day IT operations of Billings Flying Service (BFS). The IT Support Tech shall be responsible for responding to IT systems issues presented by BFS employees through the IT Help Desk support ticketing system, email, and phone contacts. This position will also provide support of IT projects, technology builds, and all technical systems at BFS. This position provides an opportunity to be a part of a fast-growing aerospace company that encourages employees to be creative, entrepreneurial, and take action to find solutions to problems. DUTIES AND RESPONSIBILITIES Gathering and triaging employee requests for IT support. Responding to IT support requests in a timely manner. Interfacing and communicating with BFS users to assist with resolving IT related problems or technology builds. Gathering information and examining problems from multiple angles to find and implement the most suitable solutions. Walking employees through step-by-step resolutions via phone, email or in person. Physical setup, configuration and support of computers, printers, mobile devices, and all other IT related equipment. Installing software updates and upgrades, firmware updates, new software installs and other software support. Onboarding new employee technical setups. Reclaiming and decommissioning IT devices for employee terminations. Researching and sourcing the most efficient procurement of any needed IT equipment. Researching and presenting options for BFS IT to increase efficiency, productivity or quality of services or equipment. Requirements SKILLS AND ABILITIES Demonstratable knowledge of IT systems such as computer systems, security, network and systems administration, databases and data storage systems, and phones systems. Current knowledge of technology and recent innovations in IT. Be able to provide technical solutions to problems related to both hardware and software applications that arise in office settings. (Desktops, laptops, printers, monitors, servers, label printers, copiers, surveillance equipment) Enjoy hands on problem solving that could involve troubleshooting complex problems in an advanced, secure technology platform. Operational knowledge of computer, network, server, and security equipment, and how all fits together. Be able to work with minimal supervision with good decision-making skills. Enjoy taking ownership of projects and issues, working hands on to accomplish tasks. Be able to learn new information, skills, and ideas to complete projects and tasks as required. Ability to read, analyze and interpret technical procedures, schematics, and other technically oriented documents. Work with enterprise software such as Microsoft Windows, Microsoft Office Suite, Enterprise Resource Planning software, and networking software. The ability to understand and follow instructions and the ability to concentrate is required. Excellent written, verbal, communication, and interpersonal skills. Requires the ability to handle multiple priorities at the same time and the ability to follow through on all tasks assigned. The ability to get along with others or to be part of a team. Regular attendance at the worksite. EDUCATION and/or EXPERIENCE Associate’s degree in information technology, or computer/technology, or equivalent field is preferred; work experience or combination of work and education may be substituted. Previous experience in a technology role is preferred. Experience with government security requirements compliance and other cybersecurity standards is an asset. Must be a U.S. Citizen. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. WORK ENVIRONMENT/PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work performed in an office and factory settings. Exposure to shop environment such as noise, dust, odors, and fumes. Occasionally required to lift up to 50 lbs. Regularly required to sit, stand, bend, reach and move about facilities. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. Billings Flying Service provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity. Benefits Full time employment (Mon-Fri, 8:00 AM to 5:00 PM) with competitive compensation based on experience and credentials. Medical, dental and vision insurance. 401K with up to 4% company match. 16 paid holidays per year.

POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Non-exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)

VMware Horizon Engineer - Secret clearance (or higher) Overview We are seeking a highly skilled Omnissa Horizon / VMware Workspace Engineer to administer, optimize, and support our end-user computing environment. The ideal candidate will have expert-level experience with Omnissa Horizon, Dynamic Environment Manager (DEM), and AppVolumes, strong scripting abilities, and a proven background in Windows 11 optimization within DoD-compliant environments. This role requires an active Secret clearance (or higher) and the ability to deliver secure, scalable, and high-performance solutions. Responsibilities Administer and optimize Omnissa Horizon, Dynamic Environment Manager, and AppVolumes. Develop, maintain, and execute automation scripts (PowerShell, VBScript, Python, etc.) for deployment, patching, and monitoring. Install, configure, and upgrade Horizon components, DEM policies, and AppStacks/AppVolumes containers. Design and implement Windows 11 optimization strategies for both physical and virtual endpoints. Create, manage, and enforce Active Directory Group Policy Objects (GPOs) to ensure seamless workspace delivery. Utilize vCenter Server to provision, monitor, and troubleshoot virtual infrastructure. Document architecture designs, SOPs, runbooks, and change records. Collaborate with cross-functional teams to gather requirements and deliver tailored solutions. Manage multiple concurrent incidents and projects with timely resolution and clear handoffs. Apply knowledge of DoD security controls, STIGs, and accreditation processes to ensure ongoing compliance. Requirements Expert proficiency in scripting (PowerShell, Python, or similar). Demonstrated expertise with Dynamic Environment Manager (DEM) and AppVolumes. Strong experience optimizing Windows 11 environments for security and performance. Advanced knowledge of Active Directory and Group Policy design/troubleshooting. Solid experience administering vCenter Server. Familiarity with DoD information assurance requirements and compliance frameworks. VMware Certified Professional – Desktop and Mobility (VCP-DTM) or Omnissa equivalent. Security+ or equivalent DoD-approved security certification (IAT Level II minimum). Experience with DoD Accreditation & Authorization (A&A) processes. Exceptional organizational skills; able to manage multiple priorities. Strong communication skills with the ability to explain technical concepts to varied audiences. Active Secret clearance or higher required. Preferred Skills Experience designing and documenting enterprise-scale virtual desktop architectures. Familiarity with ITIL processes for change, incident, and problem management. Exposure to other VMware or Omnissa end-user computing products. Benefits Our comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered.  Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance.   An Employee Assistance Program is available at no cost to all employees.  PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment. ABOUT PGTEK: PGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family. EOE, including disability/veterans

Looking for a skilled computer technician that is able to rebuild a gaming desktop with all new components such as new CPU and graphics cards as well as reformatting new solid state hard drives. Must have knowledge and experience in building custom PC’s which include hardware and software components as well as troubleshooting any issues that may arise. If your are interested in the job call me and let me know what your qualifications are. This job has the potential to lead to further employment opportunities in technical computer skills. Please call or text 505 670 3259 and ask for Sami if you are interested in the position.

Keeper Security is hiring an experienced and highly motivated Senior Director of Technical Operations to lead our Security Operations Center (SOC) and Network Operations Center (NOC). This is a 100% remote position, with the opportunity to work a hybrid schedule for candidates based in the El Dorado Hills, CA or Chicago, IL metro area. Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and lead the teams responsible for safeguarding and optimizing the systems that power our mission. About Keeper Keeper Security is transforming cybersecurity for organizations globally with zero-trust privileged access management built with end-to-end encryption. Keeper’s cybersecurity solutions are FedRAMP and StateRAMP Authorized, SOC 2 compliant, FIPS 140-2 validated, as well as ISO 27001, 27017 and 27018 certified. Keeper deploys in minutes, not months, and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access and encrypted messaging. Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com. About the Job The Director of Network Operations will lead the design, implementation, and management of Keeper Security’s global network infrastructure. This role is responsible for ensuring high availability, optimal performance, and airtight security across all network systems and services. The ideal candidate is both a strategic leader and a hands-on technical expert, capable of driving operational excellence while anticipating future growth and security needs. This role reports directly to the Senior Director of Technical Operations. Responsibilities Develop and execute a long-term vision for Keeper Security’s network infrastructure to support business growth, scalability, and resilience Establish KPIs, performance metrics, and SLAs for network operations, ensuring consistent compliance Lead the Network Operations Center (NOC) to monitor, troubleshoot, and optimize performance across multiple locations and cloud environments Manage incident response, root cause analysis, and preventive measures for all network-related issues Ensure that network operations align with regulatory and compliance frameworks, including GDPR, HIPAA, SOC 2, ISO 27001, and FedRAMP Partner with internal and external auditors during security audits and assessments to maintain compliance Collaborate with the Director of Security Operations to maximize SOC/NOC efficiency through a shared model approach Proactively leverage GenAI solutions to enhance NOC capabilities and use AI as a force multiplier for network operations Drive continuous improvement initiatives, including automation, orchestration, and AI-driven monitoring Evaluate emerging technologies and vendors for potential adoption within Keeper’s enterprise network Requirements Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred) 10+ years of experience in network or technical operations, with at least 5 years in a leadership role Proven success managing enterprise-scale, mission-critical networks Deep knowledge of network operations principles and practices Expertise in AWS cloud networking and hybrid architectures Strong understanding of network security best practices and compliance requirements Exceptional problem-solving skills and ability to make critical decisions under pressure Excellent communication and collaboration skills with cross-functional stakeholders (Cyber Policy, Privacy, Compliance, IT, DevOps, Engineering) Due to involvement in GovCloud, applicants must be a U.S. Person Preferred Qualifications Relevant certifications such as CCNP/CCIE, JNCIP/JNCIE, CISSP, or equivalent Experience working in the cybersecurity industry and/or government environments Ability to balance strategic vision with hands-on execution Benefits Medical, Dental & Vision (inclusive of domestic partnerships) Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life Voluntary Short/Long Term Disability Insurance 401K (Roth/Traditional) A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) Above market annual bonuses Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees. Classification: Exempt