Smart Home Technician & Programmer Lutron, Control4, Unifi (Van Nuys)

Job Description Entry Level Computer Technician Description As a Computer Technician Apprentice in Harlingen, Texas you are responsible for providing computer and telecommunication support for providers and staff, building or configuring new hardware, system troubleshooting, including boot troubleshooting, virus removals, and disk cloning. Computer Technician Apprentices also install and update software packages, and create and maintain computer networks/running ethernet cables. A job as a Computer Technician Apprentice is the perfect entry level opportunity for an energetic, inquisitive, eager learner who has a can-do attitude and is looking to expand his/her IT skills. Responsibilities Provide computer and telecommunication support for providers and staff, build or configure new hardware, system troubleshooting, including boot troubleshooting, virus removals, and disk cloning; install and update software packages, and create and maintain computer networks. This is the perfect entry level opportunity for an energetic, inquisitive, eager learner who has a can-do attitude and is looking to expand his/her IT skills. Desired Skills High school diploma required Self-directed and able to work independently Friendly and courteous at all times Pays attention to detail Must possess excellent communication and customer service skills Strong planning, organizational, and communication skills are essential Use consistent good judgment Ability to read, understands, and follow oral and written instruction Ability to explain technology in an easily understood manner Educational Requirements High school diploma or its equivalent. Qualifications Have working vehicle w/ valid drivers license High school diploma required Self-directed and able to work independently Friendly and courteous at all times Pays attention to detail Must possess excellent communication and customer service skills Strong planning, organizational, and communication skills are essential Use consistent good judgment Ability to read, understands, and follow oral and written instruction Ability to explain technology in an easily understood manner

Ensure consistent, reliable, and efficient IT delivery service within a technical domain Ensure consistent, high-quality service and drive continuous improvement through standardizing management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding performance of IT service delivery quality within a technical domain in design, transition, deployment, and operational support Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs Foster a culture of continuous improvement and knowledge sharing within the team Ensure the team has the necessary skills and resources to deliver excellent service Oversee the resolution of major incidents and problems impacting service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on IT service performance to senior management and business stakeholders Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs Be aware of the financial health of assigned projects, including budget management, forecasting, and variance analysis Oversee and actively participate in operations maintenance and sustainment activities Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred PMP, or PMI certification preferred AWS Cloud Practitioner or Azure Fundamentals (AZ 900) preferred Experience: 10+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience with and exposure to technology services within the Service Infrastructure domain, to include: o  Linux and Windows Servers o  Server Virtualization o  Cloud Infrastructure o  Storage Infrastructure o  DevOps and Automation o  Management and Orchestration Tooling o  Identity, Credentials, and Access Management Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Field Cabling Technician Job Description 1. Comprehensive cable plant planning and design review. 2. Selection and procurement of components. 3. Development of installation designs and specifications. 4. Accurate cost estimates for all project phases. 5. Phased project scheduling to ensure minimal disruption. 6. Installation of structured cabling systems, network racks, and fiber infrastructure. 7. Detailed testing and documentation of all installed systems. Key Deliverables: - 60 cable drops: - 55 data drops. - 5 future access points (APs). - 1 Q-Matic drop. - Termination of cables in the (Main Distribution Frame) MDF, and wall/furniture interface inserts (WSIs). - Installation and labeling of all network racks and fiber infrastructure. DESIGN/INSTALLATION PLAN The contractor shall develop a detailed design and installation plan for Government approval. This plan must include: - Floor plans for (Main Distribution Frame) MDF, (Independent Distribution Frame) IDF, and associated telecommunications areas. - Cable labeling and testing schemes in accordance with ANSI/TIA/EIA-606-B standards. - Structured rack layouts showing patch panels, switches, and power distribution units (PDUs). Change Control: Any deviations from the approved design must be documented, estimated, and submitted for written approval by the Government. Verbal approvals for urgent changes must be followed by written confirmation. SPECIFICATIONS The installation must comply with the following standards and regulations: - ANSI/TIA/EIA-568-C.2: Telecommunications Cabling Standard. - ANSI/TIA-942: Data Center Infrastructure Standards. - ANSI/TIA-607-C: Bonding and Grounding Requirements. - ANSI/BICSI 002: Best Practices for Data Center Design. NETWORK RACK MODERNIZATION - Remove existing racks obstructed by HVAC systems or sprinklers. - Install new network racks with the following configuration: - Top Layer: Patch panels for structured cabling terminations. - Middle Layer: Network switches (e.g., Cisco Catalyst). - Bottom Layer: Power distribution units (PDUs). - Deploy vertical and horizontal cable management systems for optimal routing. - Utilize labeled, color-coded short patch cables (1-3 feet) to maintain a neat and professional appearance. - Implement approved labeling schemes for cables, ports, and rack units. TESTING Testing must adhere to EIA/TIA-568-C standards, including: - Continuity and wire map validation. - Near-End Crosstalk (NEXT) and attenuation measurements. - Fiber testing for power loss and continuity in compliance with ANSI/TIA/EIA-526-14A. A comprehensive test report shall document results, including any corrections for failed tests.

Oversee end-to-end delivery and operational performance of application services supporting DoD missions Coordinate cross functional teams (App Dev, DB, Platform, Cyber, Network, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities Lead Service Governance (CAB/CCB/ARB participation) to balance velocity, reliability, and security; maintain decision records and traceability Define and maintain service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices Own the Service Catalog entries for application services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks) Coordinate readiness for new or changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO artifacts, handover) Forecast demand and plan capacity (computer, storage, licenses, staff) to meet growth and seasonal mission loads Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations Chair/drive change quality: pre implementation reviews, maintenance windows, freeze periods, and rollback validation Ensure releases meet readiness gates (approvals, testing, monitoring, comms) and verify post change health Own P1/P2 Major Incident bridges, communications, and stakeholder updates through resolution Ensure first response quality (MTTA), restoration (MTTR), user experience impact tracking, and formal post incident reviews Drive RCA with durable corrective actions; track aging and effectiveness checks Manage availability targets, error budgets, technical debt, and resiliency patterns (graceful degradation, retries, circuit breakers) Maintain service continuity, DR plans, and evidence of periodic tests (RTO/RPO attainment) Align service operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements Manage third party performance to underpin SLAs; negotiate improvements or remediation plans Validate vendor runbooks, maintenance notifications, and participation in incidents/RCAs Provide daily/weekly/monthly performance reporting (availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, ticket backlog aging, CSAT/NPS) Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions Lead a matrixed team of controllers/analysts/engineers; set objectives, staffing plans, training paths, and on call rotations Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Relevant Technical Certifications (Azure Administrator Associate, AWS, etc.) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Proven ability to manage budgets, vendor contracts, and executive reporting Familiarity with application architectures (web tiers, APIs, microservices/containers), observability concepts (APM, logs/metrics/traces), and security controls in IL4/5/6 environments Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Looking for Traveling Tech Role: Inspector/Locator for Long-Haul Fiber Construction Inspect Underground construction contractor work to meet company standards Document Fiber Footage and Sequencing Take photos + notes, report daily and weekly progress Update as-builts

Procon is a top-ranked construction management and technology consulting firm with 25 years of experience delivering high‑impact projects across the U.S. and worldwide. An ENR Top 100 CM/PM firm for five consecutive years, we specialize in program management, project controls, commissioning, and virtual intelligence—and offer an excellent platform to grow your career while shaping the future of the built environment. Procon now seeks a Construction Manager for an opportunity in the Alexandria, LA area. The candidate will have responsibilities that include but are not limited to construction management, quality assurance, project controls, inspections, documentation and administration, stakeholder management and coordination. This role requires 10+ years of experience in construction management on projects for interior office renovations.  This role requires various skills and experience as listed below. Requirements Duties and Responsibilities Provide onsite construction management duties during construction, fit-out, commissioning and occupancy phases. Strong background with administration and communication during project delivery, including creating and updating spreadsheets, navigating owner provided software to align with the proper project processes, and maintaining compliant electronic documentation during the project. Provide technical support daily to all customers, manage electronic documents, serve as the liaison for stakeholders and customer groups, provide expertise, monitor security related issues, and maintain a coordinating relationship with the government agency, its clients, and external partners to include the architect-engineers, construction contractors, and other contractors supporting the government. Provide support in project planning, procurement, design reviews, management direction, project completion, client satisfaction, and financial outcome of assigned construction projects. Generate well organized professional deliverables, including daily field reports, monthly reports, meeting minutes, and monthly master schedule updates. Provide support in creating estimates for change orders, reviewing contractor change orders, and providing comparisons for owner supported negotiations. Review schedule and align project work plan and deadlines with requirements. Inspect and monitor on-site processes, procedures, and systems for compliance with construction drawings, security requirements, and code compliance. Lead and manage the construction quality assurance process. Coordinate and monitor the completion of activities in all phases of the project life cycle. Monitor and oversee the project to include but not limited to design reviews, risk management, security and safety compliance, quality assurance, etc. Conduct comprehensive reviews of construction submittals and construction contract documents. Provide project administration and contract administration duties, including monitoring of progress, follow up, and project documentation. Assist the Owner with technical reviews, execution, and administration. Assists with the transition of projects to those customers responsible for ongoing maintenance. Qualifications and Skills BA or BS degree in construction management, architecture, engineering, or a related field is required. 10+ years of experience in construction management on projects for new construction, mechanical systems, renovations, upgrades or new fit-outs. Excellent communication skills with field and office personnel. Self-starter, looking to grow, and seeking support and help from others. Excels in administrative work for project processes and documentation and understands the importance thereof. Experience in the use of industry project management software such as Microsoft Project, Primavera P6, AutoCADD, Revit, Procore, Kahua, etc. is preferred. Experience with coordinating with project stakeholders, contractors, architects and engineers during all construction project phases. Experience with reviewing design document submittals, reviewing cost and schedule estimates, collecting, preparing, and reporting programmatic information. Experience with estimating and cost verification reviews. Fluent in project management principles and how to implement project management principles. Ability to analyze all relevant project-related information and communicate project status and issues effectively in writing and verbally. Ability to read and interpret drawings and specifications, interpret contract terms and conditions, working knowledge of CPM scheduling, communication skills, intermediate computer skills and leadership skills. Preferred Qualifications Experience in the role of construction project manager in both federal and private sector commercial construction projects is highly preferred but not required. Experience in the role of owner's representative on commercial construction projects is highly preferred but not required. Active PMP and/or CCM credential, and OSHA-30 and CQM certification. Benefits Salary commensurate with experience. Interested and qualified candidates please submit a cover letter and a resume. Procon offers competitive salaries and a comprehensive benefits package, including full medical/dental insurance and 401(K) plan. Procon is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor.