IT Help Desk Technician

Things to note: • Vacation time is subject to the client’s event calendar and major project schedules. Flexibility is essential to ensure proper coverage during high-demand periods. • Hours: Full-time, standard business hours; some flexibility may be required during large company events. • Location: 90% onsite with large client 10% at midtown MSP office We are seeking a skilled and detail-oriented Network Engineer to design, implement, and maintain our clients network infrastructure. This role is essential for ensuring reliable connectivity, network security, and overall system performance. The ideal candidate will have strong troubleshooting abilities, experience with enterprise-level networking technologies, and the ability to work collaboratively with service desk team. Technical Support & Ticket Management • Monitor, maintain, and support servers, networks, and related infrastructure. • Install, configure, and manage firewalls, routers, switches, and other networking devices. • Monitor network performance and troubleshoot connectivity, latency, or bandwidth issues. • Implement and manage network security protocols, including VPNs, intrusion prevention, and access controls. • Perform regular network maintenance, upgrades, and patch management. • Ensure high availability and disaster recovery preparedness for critical network systems. • Document network configurations, changes, and procedures. • Work with vendors and service providers to manage connectivity and troubleshoot issues. • Provide Tier 2/3 support for escalated networking incidents. • Stay up to date with industry trends, emerging technologies, and best practices. Client Interaction & Reporting • Act as an onsite liaison between the client and MSP team to maintain open communication and proactive support. • Provide insights or recommendations on system improvements or risk areas. • Regularly report project progress, ticket trends, and any escalations to MSP leadership. Documentation and Reporting: • Maintain accurate records of work performed, including configurations, changes, and troubleshooting steps. • Document completed project tasks and ensure proper handover to client and or service desk team. • Provide feedback to improve processes and enhance client satisfaction. REQUIREMENTS • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). • 3+ years of experience as a Network Engineer, Network Administrator, or similar role. • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, etc.). • Hands-on experience with Cisco, Juniper, Fortinet, or similar networking equipment. • Familiarity with firewalls, IDS/IPS, and network monitoring tools. • Experience with cloud networking (AWS, Azure, or Google Cloud) is a plus. • Strong problem-solving and analytical skills. • Relevant certifications required ◦ Cisco Certification (CCST & CCNA) • Preferred but not required knowledge and experience with: ◦ Fortinet ◦ Clearpass ◦ Palo Alto ◦ VMWAre ◦ SCCM ◦ Microsoft Azure ◦ Linux skills IF INTERESTED, EMAIL US WITH SUMMARY: NETWORK ENGINEER [YOUR FULL NAME] WITH PDF ATTACHMENT OF YOUR MOST UP TO DATE RESUME. ONLY THOSE WHO EMAIL US DIRECTLY WILL BE CONSIDERED.

About Kahuna: Kahuna is an enterprise SaaS platform redefining how organizations manage workforce capabilities. We empower leaders in Energy, Field Service, Healthcare, and Manufacturing to align talent with business goals through validated skills intelligence. With our modern Skills Management application, organizations gain visibility, ensure compliance, optimize training ROI, and scale operational excellence. About the Role: We are seeking a data-driven and detail-oriented Product Analyst to join our team. In this role, you will bridge the gap between data and product strategy, turning insights into recommendations that shape our roadmap. You’ll work closely with product managers, engineers, designers, and business stakeholders to evaluate performance, identify opportunities, and drive product improvements. What You’ll be Doing:  Partner with stakeholders to gather, document, and prioritize requirements, ensuring clarity and alignment Create and maintain user stories, acceptance criteria, and product documentation Collaborate with engineers and QA to support testing activities, including defining test scenarios and participating in UAT Act as a bridge between business, design, and engineering teams, ensuring smooth communication in a fast-moving environment Assist in managing requirements and prioritization within the product backlog Participate and contribute to Agile Scrum rituals such as standups, sprint planning, grooming sessions, and sprint demos Communicate findings clearly to both technical and non-technical stakeholders Requirements Ability to learn new systems and technology quickly Adapts to rapidly changing environment and know when to ask for help Expertise in articulating complex or technical concepts to people of different backgrounds High confidence level, ability to take ownership and accountability Experience working in Agile or Scrum environments, collaborating with product owners, developers, and QA Domain knowledge in HR Tech or Operational Skills Competencies We Consider Critical for This Role: Solution focused Collaborative and team-centric Strong written and verbal communication Curiosity Self Starter Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Wellness Resources Stock Option Plan Administrative Details Work Environment: Hybrid Employment Type: Full-Time Work Authorization: Must be authorized to work in the U.S. without restrictions Education: Bachelor’s degree

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Celsius, based in Boca Raton, FL, is a global consumer packaged goods company with a proprietary, clinically proven formula for its master brand CELSIUS®, a lifestyle energy drink brand born in fitness and a pioneer in the rapidly growing energy category. Celsius Holdings, Inc. also includes Alani Nu, a premium active nutrition and better-for-you brand, further expanding our reach across the health and wellness space. At Celsius, we pride ourselves in providing our employees with a culture and atmosphere of inclusiveness that challenges individuals to be thought leaders, innovators, and game changers—as every employee is an owner of the CELSIUS® brand upon joining the organization. Ready to energize your career? Join a team that’s pushing boundaries and redefining what it means to LIVE FIT. Position Overview Celsius Holdings, Inc is seeking a Cybersecurity Analyst to join our Information Technology team. Reporting to the SVP of IT Security and Infrastructure, the Cybersecurity Analyst will be responsible for safeguarding the company’s information systems, data, and network infrastructure. This role plays a critical part in monitoring, detecting, and responding to security threats while ensuring compliance with industry standards and regulatory requirements. Responsibilities Monitor network traffic, system alerts, and logs to detect and respond to suspicious or malicious activity. Assist in conducting vulnerability assessments, penetration tests, and security audits to identify risks and propose remediation strategies. Monitor endpoint protection, firewalls, intrusion detection/prevention systems, and other security tools. Support incident response activities, including investigation, containment, eradication, and recovery. Maintain and update security policies, standards, and procedures to align with compliance frameworks (e.g., SOX, GDPR, HIPAA). Collaborate with IT and business units to ensure secure configurations, access controls, and data protection mechanisms. Review Third Party SOC reports and perform annual reviews. Perform security awareness testing and training for employees and provide guidance on best practices. Document, escalate, and report security incidents and vulnerabilities to management. Document emerging cyber threats, vulnerabilities, and security technologies. Assist in vendor risk management by evaluating third-party security practices. Participate in tabletop exercises, business continuity and disaster recovery planning from a security perspective. Requirements Bachelor’s degree in Cyber Security, Information Technology, Computer Science, or a related field. Minimum 2–5 years of experience in cyber security or related IT security fields. Proven experience as a Cybersecurity Analyst, Security Engineer, or similar role. Certified A+ or Networking+ required. Strong understanding of security frameworks and standards such as NIST, ISO 27001, and CIS Controls. Hands-on experience with SIEM, IDS/IPS, endpoint security, and vulnerability management tools. Knowledge of networking protocols, firewalls, and cloud security (AWS, Azure, or GCP). Experience with incident response, forensic investigation, and threat intelligence. Strong communication skills with the ability to convey technical concepts to non-technical stakeholders. Detail-oriented, analytical, and equipped with robust problem-solving skills. Familiarity with SOX, PCI-DSS, and other regulatory compliance requirements. Relevant certifications (e.g., CompTIA Security+, CEH, CISSP, CISM, or GIAC) strongly preferred. Experience with scripting languages (Python, PowerShell, Bash) is a plus. Familiarity with SDLC and secure coding practices, preferred. Benefits Comprehensive Medical, Dental & Vision benefits Long- and short-term disability Life insurance 10 Vacation days per year, subject to accrual policy 11 Company paid holidays 401(k) with Company match Identity theft and legal services The base salary range for this position is dependent on experience and location. The final offer will be determined based on job-related knowledge, skills, and qualifications. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans). We promptly review all applications. Highly qualified candidates will be contacted for interviews. Colorado Applicants: Applications are accepted on an ongoing basis until the position is filled. CELSIUS Holdings, Inc., celebrates diversity and is committed to creating an inclusive environment for all employees. We provide equal employment opportunities (EEO) to all applicants without regard to race, ethnicity, religion, gender identity, sexual orientation, disability status, or any other characteristic protected by applicable laws. If you require accommodations during the application process, please reach out to careers@celsius.com. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job Title: Wireless Internet Installer & Technician - Join Our Local Team! Company: Cyber Mesa Location: Santa Fe, NM (Service Area: Santa Fe & Española) Job Type: Full-Time Are you a problem-solver who enjoys working with your hands and technology? Do you love the idea of being the friendly face that connects our community to the digital world? Cyber Mesa, a leading local provider of Internet and Phone services, is looking for a motivated individual to join our installation team! This is a fantastic opportunity for someone with a great attitude and basic tech skills to launch a stable, rewarding career. We provide full training for the right candidate! About the Role: You will be on the frontline for our customers, installing new wireless internet service and solving technical issues. Your day will be spent driving a company vehicle to various homes and businesses across Santa Fe and Española, ensuring our customers get fast, reliable service. Key Responsibilities: Install and configure wireless internet systems at customer premises. Respond to service calls and troubleshoot customer connectivity issues. Work on rooftops and use ladders to install antennas and equipment. Educate customers on how to use their new internet service. Maintain a clean and professional company vehicle. Provide exceptional, friendly customer service. We're Looking For Someone Who: Has a valid, current driver's license with a clean driving record. Is comfortable working on ladders and at heights. Can lift up to 50 pounds and handle physical work. Has a good grasp of basic computer and smartphone operation. Is a clear communicator with a positive, customer-focused attitude. Is reliable, punctual, and takes pride in their work. Enjoys working independently but also as part of a supportive team. No prior professional installation experience? Don't worry! We are committed to training the right person who shows a willingness to learn and a strong work ethic. What We Offer: Company Vehicle Provided (for work use) Health Insurance coverage Paid Vacation and holidays Competitive Compensation (DOE - Depending on Experience) Comprehensive Training The satisfaction of working for a respected local business Ready to Apply? If you're ready to start a career with a company that values its team and its community, we want to hear from you! Please email your resume and a brief note about why you'd be a great fit to: resume@cybermesa.com Cyber Mesa is an equal opportunity employer.

Aspen Fiber Networks, a leading information technology solutions provider, is looking for a proactive and detail-oriented Network Support Specialist to join our dynamic team. In this role, you will provide technical support and troubleshooting for our clients' networking needs, ensuring optimal performance and reliability of their network systems. As a Network Support Specialist, you will work closely with clients and internal teams to diagnose and resolve network issues, provide training on network systems, and assist in the implementation of network solutions. Your expertise will contribute to delivering exceptional support and maintaining client satisfaction. Responsibilities Monitor and support client network systems to ensure smooth operation. Troubleshoot and resolve network issues reported by clients. Assist in the installation and configuration of network equipment. Provide technical guidance and support to clients and internal teams. Document and maintain records of network support activities and resolutions. Stay updated on networking technologies and industry best practices. Participate in the training of clients on network usage and best practices. Collaborate with network engineers to implement solutions for network enhancements. Requirements Associate or bachelor’s degree in computer science, information technology, or a related field. Proven experience in network support or technical support role. Strong knowledge of network protocols and technologies (TCP/IP, DNS, DHCP, etc.). Experience with troubleshooting network issues and providing solutions. Familiarity with routers, switches, firewalls, and other network equipment. Excellent problem-solving and analytical skills. Strong communication and customer service skills. Relevant certifications (such as CompTIA Network+, CCNA, etc.) are a plus. Ability to work independently and as part of a team. Benefits Private Health Insurance 401k Paid Time Off Training & Development