I.T. Support / Customer Service for computer shop in Santa Cruz (santa cruz)

About Us We are a community-driven organization focused on disaster preparedness, emergency response, and long-term rebuilding efforts. Currently utilizing the Mighty Networks platform, we are seeking a highly skilled and visionary Web Designer & Technical Integration Lead with strong expertise in AI technologies to architect, expand, and eventually redesign our entire digital ecosystem. ⸻ Job Summary You will be responsible for transforming our current Mighty platform into a robust, multi-functional digital hub. This includes integrating AI tools, real-time dashboards, WhatsApp-style communication, and GIS mapping tools to serve communities impacted by disaster. Your long-term mission is to help build a standalone, scalable platform serving as the digital front door for individuals and families in disaster-affected areas. ⸻ Key Responsibilities • Evaluate current platform limitations and architect scalable upgrades. • Integrate third-party services including WhatsApp, Zoom, Microsoft Teams, and GIS map APIs. • Lead the design of live data dashboards to display permit statuses, rebuilding progress, emergency updates, etc. • Integrate and manage AI-powered chatbots and virtual assistants to guide users through forms, event updates, or permit help. • Implement GIS-based mapping for area impact visuals and community navigation. • Enable video streaming, live events, and interactive posts for community communication. • Eventually design and lead the build-out of a new custom platform with advanced disaster response tools. ⸻ Required Qualifications • Minimum 5 years of experience in web design, full-stack development, or platform architecture. • Proficient in HTML, CSS, JavaScript, and modern frameworks such as React, Vue, or Angular. • Strong understanding of backend development (Node.js, Python/Django, or similar). • Demonstrated experience integrating AI tools (e.g., GPT-based chatbots, sentiment analysis, NLP pipelines). • Experience with RESTful APIs, OAuth, webhooks, and third-party integrations (Zoom, WhatsApp Business API, Microsoft Graph API). • Familiarity with cloud services (AWS, Azure, or Google Cloud) and DevOps pipelines. • Deep knowledge of GIS platforms (e.g., ArcGIS, Mapbox, Google Maps SDK) and data visualization libraries like D3.js or Chart.js. • Proven ability to manage projects independently and work with non-technical community stakeholders. ⸻ Preferred Qualifications • Experience with disaster tech, civic tech, or public sector web applications. • UI/UX design skills with tools like Figma, Adobe XD, or Sketch. • Prior work in community-based platforms (Mighty Networks, NationBuilder, etc.). • Familiarity with ADA compliance, accessibility standards, and mobile-first responsive design. • Knowledge of database design and disaster-related data models (permits, inspection status, location tagging). ⸻ Bonus Experience • Understanding of CRM and user engagement tools. • Integration with payment processors (Stripe, PayPal) for donations or service fees. • Capability to lead a small dev team for platform relaunch. ⸻ What Success Looks Like • Expanded functionality on our Mighty platform with WhatsApp-style messaging and interactive features. • Smooth user interface for disaster victims to find resources and live updates. • A long-term roadmap to transition into a standalone platform supporting thousands of users. ⸻ How to Apply Please submit: 1. Resume or portfolio link 2. 2-3 examples of projects you’ve led (especially involving integration, AI, or disaster/community platforms) 3. Brief cover letter addressing your vision for a next-generation disaster platform ⸻ We are PALI STRONG! through the rebuild — join us in creating tools that serve people in their hardest moments.

We are seeking a Customer Service / I.T. Support employee to support our clients and their computer systems. Work will be performed principally at our retail repair shop and occasionally at customer locations. Field service appointments are conducted at a variety of small business locations throughout Santa Cruz County and may include work at clients’ homes as well. You will be expected to interact with customers and provide general assistance as needed to in-house staff. Your primary responsibility will be the maintenance, configuration, and reliable operation of customers’ computers and computer systems. You will actively resolve problems and issues with computers, software applications, and other hardware to limit work disruptions. Duties shall include: • Provide support to clients on-site or remotely • Work with Windows operating systems • Troubleshoot, repair, and maintain clients’ computers • Install patches, hotfixes, and updates to OS, antivirus, and security software • Assess systems, identify and recommend solutions. All candidates must be highly computer proficient (familiarity with Windows/Office is a must, OS X experience a plus), have strong communication skills, a pleasant phone manner, and be self-motivated and able to work independently. The successful candidate will initially work under the guidance of senior staff and with experience is expected to acquire a wide range of skill sets that include: • Troubleshooting network printers, routers, switches • Familiarity with Mac OS X • Familiarity with server operating systems • Support for basic network connectivity issues – wired and wireless Candidates must therefore be intelligent, enthusiastic, able to think on their feet, have a strong work ethic, possess excellent problem-solving and customer service skills, and enjoy working in a fast-paced and challenging environment. Hours are 6-hour shifts, 3-4 days per week, and will include Saturdays from 10AM until 4PM. Weekday flexibility and reliable transportation is a must. Apply online at https://www.friendlycomputing.com/apply-now.html

MSP L3 Remote Desktop Support Technician Location: 100% Remote Direct Hire / FTE 3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an esacaltion technician Salary: $75k per year Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate Effective resolution of escalation tickets - Root Cause Analysis Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components. Good Knowledge of RMM tools - Datto and Huntress Familiar with ConnectWise, RMM Windows 10/11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred Strong documentation skills and providing exceptional service to clients If interested in this great opportunity, send me your resume and a good number to reach you at. I look forward to hearing from you. Best, All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Join a promising AI startup and help with annotating technical diagrams. You need basic experience using a computer. No programming or other technical experience necessary. We will teach you the rest! Flexible hours, and opportunity to work from home.

LOOKING FOR A HIGH END MACHANIC / TECH THAT CAN WORK WITH NO SUPERVISION CAN DO DIAGNOSTIC WORK AND EXECUTE THE JOB HAVE EXPERIENCE IN DIAGNOSTIC EQUIPMENT . WE ARE NOT OPEN TO THE PUBLIC WE ONLY DO DEALER & WARRANTY REPAIR ONLY !!!! THAT MEANS THAT YOU WILL NEVER DEAL WITH THE PUBLIC!!!

IT Coordinator-Full-Time/Onsite We are looking to hire a dynamic IT Coordinator to join Pauline Books & Media/Daughters of St. Paul to ensure that our company's Information systems are secure and running smoothly; to be the main point of contact for upgrades, testing, maintenance and support of our network devices, phone systems, POS devices, computers, tablets, phones, etc.; to provide our sisters and staff with training on using hardware, software, and cloud-based services; to build professional working relationships with third-party tech providers. ROLES & RESPONSIBILITIES · Reports directly to the IT Manager and serves as a backup when IT Manager is out-of-office · Managing and maintaining the organization's technological equipment in collaboration with the IT manager and third-party MSP. · Keeping an inventory of all company electronic assets, assessing electronic assets life-cycle, managing data on EOL storage devices to be prepared for electronic recycling. · Evaluating and managing all hardware purchasing & software licensing in collaboration with the IT Manager. · Ensuring that company devices interconnect with file servers, email servers, financial systems, and cloud-services seamlessly and securely. · Installing, upgrading, and managing software and hardware on company devices in collaboration with the IT Manager and third-party MSP. · Documenting system interconnectivity and test sequences for UAT whenever there are changes made to the system · Providing sisters & staff with training and documentation on how to use hardware, software, and cloud-based services. · Ensuring backups are viable and restoring lost data as needed in collaboration with our third-party MSP. · Monitoring KnowBe4 PhishER, mitigating risks by communicating to the IT Manager and third-party MSP · Participate in webinars for a comprehensive understanding of our Information Systems as needed · Assist the Database Inventory Manager with our multi-lingual catalog: Spanish, Portuguese, Italian, etc. · Assist the Accounting Staff with our multi-lingual vendors: Spanish, Portuguese, Italian etc. · Assist the IT Manager with new projects, upgrades, hardware/software system migrations, PCI Compliance submissions, scheduling Cybersecurity training modules · Adapt to changing priorities, learn new skills, and contribute to cross-functional projects at the direction of the supervisor KNOWLEDGE & QUALIFICATIONS REQUIRED BSc in Computer Science, Information Technology or a related field and a minimum of two (2) years experience in IT tech support, system/network administration and/or cybersecurity. · Strong troubleshooting, analytical, and problem-solving skills. · Good interpersonal skills and the ability to work with technical and nontechnical personnel. · Expertise in configuring and managing PCs, Apple iOS and Android devices. · Microsoft Office 365 (email and inter-company communications, document processing in Word/Excel, cloud file storage in SharePoint) · Experience with any of the following systems: o POS Systems (Teamwork CHQ) o eCommerce platforms (Magento or BigCommerce) and third-party integrations/plugins o Publishing House or other B2B software (Acumen Book) o Cybersecurity platforms (KnowBe4) SKILLS & COMPETENCIES · Attention to detail with high levels of accuracy · Display a high level of initiative and understanding · Excellent communication skills – verbal, listening and written · Ability to juggle tasks while prioritizing and maintaining the ability to quickly identify errors and omissions. · Basic knowledge of cybersecurity privacy laws and regulations related to handling customer records and proprietary information · Knowledge of Spanish & Portuguese is a great asset. PERSONAL CHARACTERISTICS · High degree of integrity and trustworthiness · Display a high degree of respect for self, colleagues, and superiors · Willing to work in a team environment