Operations & Systems Consultant (Project-Based) (Midtown East)

We install home and commercial networks in the Bay Area and southern California. In order to best serve our customer locations, this position is US and Pacific Standard Time zone preferred, mostly remote, we are open to other US timezone locations if you're not located in California. We're looking for a talented network engineer with thorough knowledge of the Ubiquiti Unifi ecosystem. Technical skills required: - You're comfortable configuring or troubleshooting most UniFi products - You have experience with large WiFi deployments and are comfortable with wireless frequency planning and optimization, WiFi heat maps and network documentation - You can configure and troubleshoot VPN connections in UniFi example, client, site-to-site, OpenVPN, WireGuard, L2TP, IPSec - You know the differences between Ubiquiti product lines and can explain why someone might want to choose one product over another depending on the deployment and budget requirements

Symmetrio is seeking multiple Senior Network Engineers to support a major enterprise network transformation initiative for our customer, a large government organization. This role centers on the implementation of Juniper MX960 routers and the transition from MC-LAG to EVPN/VXLAN fabrics. This role will involve leading high-impact cutovers and migrations in a production environment, contributing to both hands-on implementation and network architecture design across a multi-overlay fabric. This is a hybrid position based out of Philadelphia, salary is in the 110-150k range. This is a 12 month contract with the possibility of extension. Responsibilities Lead the planning, prioritization, and execution of enterprise-scale Juniper router migrations (MX960 platform). Design and validate EVPN/VXLAN architectures with multiple overlays to ensure scalability, performance, and redundancy. Collaborate closely with the customer’s Network Engineering team to achieve seamless integration with minimal disruption during migrations. Configure, test, and deploy Junos OS across MX and EX platforms in production environments. Provide expert-level guidance on the migration from MC-LAG to EVPN, including design validation, testing, and troubleshooting. Develop and maintain detailed documentation for network designs, cutover strategies, and post-migration processes. Serve as a subject matter expert for Juniper routing, EVPN/VXLAN fabrics, and advanced routing protocols. Support after-hours cutovers and provide escalation assistance during critical events. Requirements 7+ years of experience as a Network Engineer in enterprise or large data center environments. 5+ years of hands-on experience with Juniper MX and EX platforms. Strong knowledge of core routing protocols, particularly BGP and OSPF. Proficiency with Junos OS configuration and troubleshooting in production environments. Demonstrated experience supporting large-scale router replacement or network migration projects. Familiarity with EVPN design, deployment, and operations. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication and collaboration skills to work effectively with cross-functional engineering teams. Preferred Qualifications Juniper certifications (JNCIP, JNCIE, or equivalent). Experience with network automation and scripting (Python, Ansible, etc.). Knowledge of security best practices in routing and switching. Familiarity with large-scale enterprise change management and documentation processes. Benefits Health Care Plan (Medical, Dental & Vision) 401k Retirement Plan (4% match) Paid Time Off (Vacation, Sick & Public Holidays)

About the Project We are building a next-generation Quiet NAS Server: a rack-based, rotational-drive, custom storage system that combines enterprise-class reliability with whisper-quiet operation. This internship offers a unique opportunity to work at the intersection of hardware engineering, storage software, and acoustic design—turning server racks into something suitable for both datacenters and creative workspaces. What You’ll Do Assist in the design, assembly, and testing of a custom rack-based NAS server. Explore rotational drive arrays (RAID, ZFS, TrueNAS Scale) and help tune performance. Research and apply noise-reduction techniques: airflow optimization, vibration dampening, acoustic isolation. Benchmark performance (IOPS, throughput, latency) while balancing quiet operation vs. power efficiency. Document findings, contribute to knowledge guides & build logs, and share learnings with the community. Collaborate with mentors on potential next-gen NAS concepts (hybrid rack systems, modular expansions, green energy considerations). What You’ll Learn Practical skills in server hardware assembly and rack infrastructure. Linux/Unix and storage OSes (TrueNAS, Proxmox, Ubuntu Server). RAID/ZFS fundamentals, snapshotting, replication, and backup best practices. Thermal and acoustic engineering principles in server design. Hands-on troubleshooting of real hardware (HBAs, fans, power supplies, enclosures). How to approach design trade-offs between performance, cost, and silence. Who You Are Student or early-career technologist with curiosity for hardware, storage, and acoustics. Familiarity with basic Linux administration (command line, package installs, file systems). Interest in servers, NAS, or custom PC builds. Bonus: knowledge of RAID, ZFS, or TrueNAS; experience with rack hardware; or acoustic/thermal engineering coursework. Perks Hands-on access to cutting-edge server hardware. Mentorship from experts in storage, acoustics, and system architecture. Opportunity to contribute to open-source documentation. Flexible, project-oriented internship (remote & hybrid options available). A standout project for your resume/portfolio—showing employers you’ve built something unique. Duration: Project based Location: On Location / Remote / Hybrid

Provide end-to-end delivery and operational performance of network services supporting DoD missions across IL4/5/6 environments. The SDM owns SLAs/SLOs, service governance, compliance alignment, vendor performance, and continuous improvement across data center, campus/branch, WAN/SD WAN, boundary security, and cloud connectivity. This role coordinates cross functional teams (Routing/Switching, Boundary Security, Platform, Cyber, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities Lead Service Governance (CAB/CCB/ARB participation) balancing velocity, reliability, and security; maintaining decision records and traceability Define and maintain network service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices Own Service Catalog entries for network services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks) Coordinate readiness for new/changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO evidence, handover) Forecast demand and plan capacity (circuits, bandwidth, ports, licenses, spares, staff) to meet growth and seasonal mission loads Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations Chair/drive change quality: peer reviews, pre implementation checks, maintenance windows, freeze periods, and rollback validation Ensure deployments meet readiness gates (approvals, testing, monitoring, comms) and verify post change health and user impact Ensure high quality first response (Own P1/P2 Major Incident bridges, communications, and stakeholder updates through restoration Drive RCA with durable corrective actions; track aging and verify effectiveness Manage availability targets, error budgets, technical debt, and resiliency patterns (path diversity, ECMP, QoS policy hygiene) Maintain service continuity and DR plans; schedule and document periodic tests (RTO/RPO attainment) Align operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements Manage third party performance to underpin SLAs (circuits, managed services, hardware/software support); drive remediation plans where needed Validate vendor change participation, runbooks, notifications, and contribution to incidents/RCAs Provide daily/weekly/monthly performance reporting (site/service availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, capacity/utilization, ticket backlog aging, CSAT/NPS) Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions Lead a matrixed team of controllers/engineers/analysts; set objectives, staffing plans, training paths, and on call rotations Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred PMP or PMI certification preferred Lean Six Sigma Green Belt preferred AWS Advanced Networking – Specialty (or equivalent) or Azure Network Engineer Associate (AZ 700) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Proven ability to manage budgets, vendor contracts, and executive reporting Familiarity with enterprise network architectures (data center, campus/branch, WAN/SD WAN, boundary security), observability concepts (telemetry, logs/metrics/flows), and RMF/STIG operating constraints in IL4/5/6 environments Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

Classes Start November 1, 2025. Queensborough Community College’s Broadband/Wireless Telecommunications Technician Training Program is your pathway to exciting & good paying careers in the Telecommunications (Technician) field. These trainings are free of charge to (18-25 year olds). If you would like to earn industry-recognized certifications in either of these two fields and be working shortly after graduation, then DO NOT MISS THIS ONCE IN A LIFETIME OPPORTUNITY!!!!!!! This program can change your life as it has for many of our graduates over the past 5 years. Seating is limited and classes are almost filled to capacity, so act now or be left behind. 3½ - 4 Month Training Program (classes are online and in-person) – Get In, Get Trained, Get Working! These are grant-funded trainings that are free of charge to the participants. The program also provides job placement at the completion of training. ***Please come to an Information Session to learn more*** Click on link to register for our Zoom information sessions (Every Friday & Saturday @ 9am sharp; registration required to attend): https://us02web.zoom.us/j/85050422701?pwd=q2NusP7tQgJnFSxQuigzifln9l04zp.1 Classes Start in November. Eligibility: Must be 25 years of age or under. If interested, Please use URL or QR code in image to receive more information https://forms.office.com/r/1vvE9WsMwg

Ensure consistent, reliable, and efficient IT delivery service within a technical domain Ensure consistent, high-quality service and drive continuous improvement through standardizing management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding performance of IT service delivery quality within a technical domain in design, transition, deployment, and operational support Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs Foster a culture of continuous improvement and knowledge sharing within the team Ensure the team has the necessary skills and resources to deliver excellent service Oversee the resolution of major incidents and problems impacting service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on IT service performance to senior management and business stakeholders Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs Be aware of the financial health of assigned projects, including budget management, forecasting, and variance analysis Oversee and actively participate in operations maintenance and sustainment activities Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred PMP, or PMI certification preferred AWS Cloud Practitioner or Azure Fundamentals (AZ 900) preferred Experience: 10+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience with and exposure to technology services within the Service Infrastructure domain, to include: o  Linux and Windows Servers o  Server Virtualization o  Cloud Infrastructure o  Storage Infrastructure o  DevOps and Automation o  Management and Orchestration Tooling o  Identity, Credentials, and Access Management Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.