Account Executive

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide! City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in Blue Ridge (Roanoke, VA). The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. What you will do... Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics. Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients. Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly. Promote the sale of, procure, and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise. Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Requirements 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required. 2+ years track record of success in a client retention role, with goals and metrics to support. Highly detail-oriented and excellent follow-through on commitments. Positive and outgoing personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Ability to travel on a daily basis to client locations locally. Benefits City Wide Facility Solutions offers a competitive compensation and benefits, including $52-55K base salary + commission and bonus opportunities Quarterly bonus and monthly commissions schedules Health, vision, and dental plan 3 weeks PTO Full coverage supplemental health care plans Health and wellness promoted plans paid by company More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com City Wide is an Equal Opportunity Employer.

Field Sales Representative Overview We are seeking a motivated and customer-focused Field Sales Representative to join our dynamic team as we change the distribution industry. We're creating a unified platform that connects brands, sales reps, and retailers, bringing intelligence and efficiency to an industry ready for transformation. The ideal candidate will possess a passion for sales, exciting new consumer brands, and helping customers grow their businesses. As a RepRally Field Sales Representative, you will play a crucial role in building relationships with retailers, identifying the products that are the best fit for their stores, and teaching them the benefits of working with our platform. Responsibilities Build your book of business with independent retail stores as the face of RepRally in the field. Introduce new accounts to our platform and grow relationships with existing accounts. Advise customers on our current catalogue, including emerging brands and our lucrative store incentives. Stay up to date on the latest brands and how to pitch them with our regular brand trainings, led by the brands themselves. Secure sales orders from your customers through the RepRally app to hit your targets. Work with your leadership team on account planning, meeting review, and tactics to close the sale to ramp your order volume. Address customer inquiries live and with our operations team to resolve issues promptly and with professionalism to drive a compelling customer experience. Skills Self-starter mindset that will allow you to quickly get up to speed on the RepRally app and drive to open and grow accounts. Willingness to go in person to meet customers and make sales Excellent phone etiquette for handling customer inquiries via phone when necessary. Multiple languages is a plus! Why Join RepRally Flexible schedule — Manage your hours and sell to accounts near you Uncapped commissions Fast-moving company that is constantly innovating and improving Focus on results

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