CLIENT SERVICE SPECIALIST (Tempe)

A great opportunity to learn and grow with a growing company! Due to growth of our business, OneTouchPoint’s Tempe location has an opening for a detail-oriented individual to join our Client Services team. For this position the individual will be onsite at our Client’s location 3-4 days a week and the balance at OTP. Description of Opening: Under the direction of the Client Account Manager the Client Services Specialist will be the liaison between the customer, sales, and all production areas. The individual will communicate both the customer instructions and requirements of each job to all production areas. Essential duties include: • Enter clear and understandable job tickets into production software and coordinate internal job flow process for approvals. • Partner with internal departments to understand printing needs of all jobs so those requirements can be communicated to the appropriate external vendors. • Work closely with internal teams to review or confirm information on external vendors production plans. • Follow jobs and orders through the entire production process and communicate directly with sales and clients on a daily basis. • Help manage inventory levels for clients. • Participate in the process billing. • Requires the ability to obtain a full working knowledge of internal software system. We are looking for an energetic person that is detail oriented, organized, capable of multi-tasking and is able to handle a fast paced environment. Commercial printing experience is preferred. Individual must be proficient in Microsoft Office products, especially Outlook, Excel and Word. Hours are 8:30 AM – 4:30 PM. Individual must be able to sit and/or stand for at least 8 hours and must be able to occasionally lift up to 25lbs. Occasional overtime required and salary will be based on experience. OneTouchPoint is a commercial print-on-demand company offering a variety of printing, binding, fulfillment and mailing services. For more information about OneTouchPoint, please go to www.1touchpoint.com. Interested applicants may apply by clicking on Apply Now or emailing your resume to DL.az-hr@1touchpoint.com (please include "CLIENT SERVICE SPECIALIST (Tempe)" as the subject). No phone calls or walk-ins, please. OneTouchPoint is an Equal Opportunity Employer