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eCommerce Customer Service Manager @ Cleanline Surf (REMOTE)

Negotiable Salary

722 Broadway St, Seaside, OR 97138, USA

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About Us Founded in 1980, Cleanline Surf is a leader in the surf industry with stores in Seaside and Cannon Beach, Oregon, and a strong online presence. We’re committed to offering top-quality products and the best customer service in the industry. Our team works hard to keep standards & stoke high. Who You Are You're a motivated self-starter with at least three years of customer service and two years of management experience. You lead by example, stay organized, and solve problems with professionalism and patience. You’re proactive, detail-oriented, and bring positive energy to the team. You love the ocean and surf culture, and you’re excited to share that passion with others. About the Job Mon - Fri (40 hour work week) Remote or In-house (in house preferred) Requirements Must be located in Oregon or Washington Travel to and work from our Seaside, OR office once per quarter 3+ years customer service experience 2+ years management experience Strong organizational and communication skills Self-motivated with an eye for continuous improvement Great phone presence and writing skills Comfortable learning new software and products Familiar with eCommerce websites and online shopping behaviors Stoke for surfing and surf lifestyle Solid knowledge of the surf industry What Makes You a Great Fit You're always looking for ways to improve processes You’re a team leader and problem solver You keep calm under pressure You enjoy learning and adapting to change You’re friendly, helpful, and team-oriented Responsibilities Schedule and oversee day-to-day customer service Hire, train, and support the CS team Manage escalated customer issues Improve efficiency, quality, and customer satisfaction Answer phones, emails, and chats Enter orders quickly and accurately Keep detailed notes to communicate with the team Reach out to vendors for stock checks or special orders Troubleshoot shipping issues with carriers and keep customers informed Balance multiple tasks across systems and platforms Help customers make purchase decisions and offer alternatives Utilize CS team downtime to write and publish product reviews & blogs Perks Fun, laid-back, and professional workplace Competitive pay + full benefits (Paid Leave, Medical, Dental, Simple IRA) Discounts on surf gear Surf breaks encouraged Opportunities to grow with the company How to Apply Are you located in Oregon or Washington? If so, email your resume to jobs@cleanlinesurf.com. Use “Cleanline - eCommerce Customer Service Manager” in your subject line. Bonus points for a short note on why you’d be a great fit.

Source:  craigslist View Original Post
Location
722 Broadway St, Seaside, OR 97138, USA
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