Part time Front Desk Agent/Hotel Concierge (russian river)

Description As a Front Desk Agent you will represent our brand to our guests throughout all stages of their stay. We believe in modern design, interesting elements, simple + clean lines, sustainability, equality, and the highest quality of service and amenities. As a Front Desk Agent, you will perform many duties, including but not limited to: *Answer telephone and emails to make hotel and spa reservations, take deposits and answer inquiries. *Use proper telephone and email etiquette. Must be sales-minded. Present options, alternatives and use suggestive selling techniques to promote other services and offer assistance in making choices. *Read reservation notes and accommodate VIPs and special requests before guest arrival. *Perform room checks upon guest departures to check for left items, collect menu cards, add purchased items to guest’s accounts and send/print final guest statement. *Perform quality assurance checks, prepare handwritten notes and setup rooms before arrivals. *Take final payment and register guests upon check-in. Confirm that all information is correct in our system. Communicate property policies, give property tours and escort guests to their rooms. *Plan, prepare and execute breakfast delivery. *Maintain the cleanliness and neatness of the front desk area, lobby and kitchen. *Replenish honor bar and pool amenities. *Follow proper opening and closing procedures. *Take thorough notes and communicate clearly with other staff members. Strive to set your coworkers up for a successful shift. *Coordinate room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, and special requests. *Coordinate requests for maintenance and repair work. *Read the InnKeeper notes and communications board daily. Is aware of daily activities, special events, weddings, groups and meetings taking place in the hotel. *Report any complaints, unusual occurrences, or requests to the manager. REQUIREMENTS *Previous hotel-related/hospitality experience desired. *Knowledge of Google Drive, Excel, Word preferred. *Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. *Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. *Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once. *Punctual, regular and reliable attendance. *Interpersonal skills and the ability to work well with co-workers and the public. *Must speak, read, write, and understand English to communicate with guests, co-workers and management. BENEFITS Sick and Vacation pay Discounts at Boon Hotel + Spa, Boon Eat and Drink and Road Trip Kitchen Hourly pay plus tips TO APPLY: Please reply to this posting with a copy of your resume.