Technical Support Engineer

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Florida Realtors, the state's largest trade association, boasts a rich dedicated history of serving our members, the real estate community, and Florida homeowners for over a century. We stand as a key business partner for Realtors statewide, providing value-adding programs and services, outstanding business contacts and networking opportunities, engaging educational opportunities, up-to-the-minute industry data and research, and powerful legislative representation. The association headquarters is located in Orlando, and the Office of Public Policy is located two blocks from the state capital in Tallahassee. We work tirelessly to advocate for our members, for homeownership for all, and to elevate the real estate industry in the Sunshine State. Position Overview The Project Coordinator is the team’s execution expert - a detail driver and task wrangler who ensures the moving parts of our projects run smoothly from start to finish. In this role, you are focused on logistics, tracking, and follow-through. Think of this position as the air traffic controller for all things marketing, creative, and communications; if the planes were social graphics, email campaigns, event promotions, landing pages, and print collateral. You bring structure and clarity to complex projects by maintaining plans in Asana, tracking deliverables, identifying blockers early, and ensuring deadlines are met. You are hands-on and proactive, someone who knows what needs to happen next, and makes sure it does. You thrive on accuracy, consistency, and teamwork, and you take pride in supporting projects that make a statewide impact. You don’t wait for instructions - you anticipate, communicate, and keep the trains running. This role is essential to ensure that our work is delivered on time, on brand, and on budget. Core Expectations Take initiative and own your role - this is not just about taking notes or moving tasks around. Be a champion of follow-through - the team relies on you to keep projects running. Use Asana daily, as it is our central nervous system for getting work done. Ask questions, seek clarity, and flag issues early. Silence is not a strategy. Flex your organizational muscles - details matter. What Success Looks Like You stay ahead of deadlines and help others do the same. Asana is always up to date. You manage up and across, raising issues before they become problems. You adapt when and as things change. You support the team’s ability to be more strategic by keeping the details tight. Essential Functions Project Coordination & Task Management Manage project plans and timelines using Asana; set up tasks, assign owners, and maintain deadlines. Track day-to-day progress of campaigns, creative deliverables, and communications initiatives. Ensure cross-functional teams have what they need to keep moving, flagging blockers and tracking dependencies. Perform final checks for scheduling conflicts, resourcing issues, and missed details. Ownership of Asana as a Core Tool Serve as the department’s lead Asana user: entering and updating tasks, maintaining project accuracy, and enforcing standards. Uphold naming conventions, organizational structure, and best practices within the platform. Ensure project dashboards, calendars, and timelines are always up to date. Communication & Documentation Document meeting notes and follow-ups with clear action items and responsible parties. Keep stakeholders informed through timely updates and status tracking. Raise issues early and clearly. Process Support & Continuous Improvement Identify inefficiencies or pain points and suggest improvements that enhance productivity and workflow. Support new tools, processes, and ideas with an open mind and collaborative spirit. Show initiative and flexibility in supporting the department’s goals and team needs. Requirements Education & Experience Requirements Bachelor’s degree in Marketing, Communications, Business Administration, or a related field preferred. At least 1 year of project coordination, production support, or administrative experience in a creative or communications environment. Hands-on experience with project management platforms like Asana, Trello, or Monday.com. Position Requirements Exceptional organizational and time management skills; able to manage multiple priorities simultaneously. Strong attention to detail with a follow-through mindset - you catch what others miss. Clear and professional communication skills, both written and verbal. Proficiency with Microsoft Office Suite and comfort using collaborative tools (e.g., Asana, Zoom). Ability to remain adaptable, solution-oriented, and calm under pressure. A team player with the confidence to work independently when needed. Supervisory Responsibility This position has no direct supervisory responsibilities but plays a key role in coordinating cross-functional teams and external stakeholders. EEO, Diversity, and Inclusion Statement Florida Realtors is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish. Florida Realtors is an equal opportunity employer where all qualified applicants will receive consideration for employment, allowing us to better achieve association objectives and meet the needs of our members. Benefits Along with our growth-oriented, collaborative team environment, our fulltime people are offered a complete suite of great benefits. Rewarding 401K plan with 6% company match, fully vested Free medical insurance for you as an employee Availability of dental, vision, FSA, disability coverage, company-paid life insurance, EAP, and more Partial remote and flexible work environment Generous paid vacation days and sick days, and 9 company holidays Vacation buy-back plan Opportunities for ongoing education Possible $5,000 grant on the purchase of your first home And a whole lot more What You Need-to-Know Florida Realtors is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish. Florida Realtors is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment offers are contingent upon satisfactory verification of a pre-employment criminal background check. Applicants needs to be eligible to be employed in the United States. Pay is commensurate with education and experience. This position will be based in Orlando, FL. Our people are passionate about what they do, the members they serve, the products they support, and the continued growth of the association. If you value collaboration, innovation, exceptional service, and dedication to a cause, all within a modern established professional environment, explore Florida Realtors and our commitment to the real estate community and Florida homeowners. Visit https://www.floridarealtors.org/ and connect with us on Facebook and LinkedIn.

Location: North Chicago, IL **This position requires full-time on-site presence at our client site in North Chicago, IL **This position is not eligible for relocation assistance** The Zifo Lab Computing Analyst provides both consulting, analytical and technical laboratory services, including multivendor instrument, information technology as well as in-lab validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team. Requirements Required Skills: Excellent customer service skills complemented by an ability to listen to and interpret client requests Ability to troubleshoot complex instrument and technology issues Strong oral and written communication skills Ability to identify, track and complete tasks for multiple projects Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code Responsibilities: As a Lab Computing Analyst, beneficiary would perform following key responsibilities: Requirements Management and onsite Validation/Compliance support IT Consulting Customer Liaison Onsite Lab IT Support Requirements Management Understand problem statement/challenges Define scope Gather requirements. Assist with Validation/Compliance activities (IOPQ) as required. Analyze current state business processes and requirements. Assist in building plans for process improvement IT Consulting Analyze gaps/opportunities for improvement based on industry Best Practice Evaluate Industry trends to identify areas for optimization Evaluate vendor solutions and facilitate demos of prototypes as Proofs of Concept Recommend process improvements that fit business needs Customer Liaison: Meeting with internal/external service groups/leads Liaise between System/Lab owners and third parties to coordinate best times for services Provide weekly planning schedules for review at status meeting with customer leads Monthly Operational review meetings/ Quarterly metrics reporting with department heads On Site Lab IT Support: Perform break/fix support for all Instrument connected systems Implement Windows based security policies as required Ensure adherence to client’s corporate policies through periodic reporting & compliance programs Acts as the technical support contact for field service engineers and external vendors Provide technical subject matter expertise for new system validation and change management Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment if applicable Perform system preventative maintenances based on client’s schedule, if applicable Requirements Bachelor’s/Master’s degree or equivalent in Pharmaceutical, Bio-technology, Bio-medical engineering, Chemical engineering At least 3 years of directly relevant Information Technology experience, including: At least 1 year in software development and testing. At least 1 year of experience in business requirement analysis and gathering. Demonstrated domain area knowledge. Candidate must possess excellent analytical and interpersonal skills along with a proven track record in system design, implementation, have demonstrated ability to guide the activities of colleagues, and have demonstrated ability to gain client’s confidence and trust. Candidate must demonstrate in-depth understanding in one or more of the following areas of Bio/Pharma industry: Drug Discovery & Development Processes Clinical study planning & Data management Lab Workflows Chemical & Biologics material Management Sample Management Robotic Systems Integration & Qualification Operations KPI and Metrics tracking Optional requirement: Candidate needs to be familiar with the US and International Regulations and Standards governing the development of technical solutions such as GLP, GMP, 21 CFR Part 11, Part 210, Part 211, Part 820 Technical Skills: Operating System familiarity with at least 1 of the following: Unix, Windows, MVS Software Methodology familiarity with: Object Oriented Programming, Structured Programming Software Development Process familiarity with: Waterfall, Agile Change Control Management and Risk Management Office Tools proficiency required in : MS Word, Excel, PowerPoint Office productivity tool proficiency in at least 1 of the following: Visio, MS Project, SharePoint Benefits About Zifo: CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies. We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability. We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share these sentiments and are prepared for the atypical, then Zifo is your calling! Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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ProArch is looking for a dedicated SQA Manual Tester to join our quality assurance team. In this role, you will be responsible for ensuring the highest quality of our software products by executing manual testing processes. You will work collaboratively with developers, product managers, and other stakeholders to identify defects and ensure our applications are user-friendly and functionally robust. Key Responsibilities: Design and execute comprehensive test plans and test cases based on system requirements and specifications. Identify, document, and track defects to ensure timely resolution. Conduct various types of testing, including functional, regression, and user acceptance testing. Perform exploratory testing to identify potential issues and improve product usability. Communicate test results, issues, and progress to team members and stakeholders effectively. Participate in requirement reviews and contribute to product development discussions. Maintain detailed and accurate test documentation and reports. Requirements Strong working experience in Manual Testing on windows, Mobile and Web applications. Having knowledge on Automation is an advantage. Should have very good knowledge on SQL. Should be aware of database testing & Linux fundamentals. Exposure to web services (SoapUI, REST etc). Should be familiar with all the major stages of SDLC, STLC and Bug Life Cycle. Should be aware of doing the Requirement Analysis. Work experience / knowledge in testing the client service-oriented architectures is must. Should be capable of interacting/communicating with the client. Good in both oral & written skills.

Beautiful room for rent in the heart of Beverly Hills!! Wilshire and Robertson… just blocks away from Rodeo Drive! Room has natural light , sink and very spacious! Looking to rent it to a beauty related professional: Esthetician, Waxer, Massage therapist, makeup artist..monthly rent $1000 including utilities and amenities. Call or text Erika 818 270 4245 for more information