SQA Manual Tester

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Florida Realtors, the state's largest trade association, boasts a rich dedicated history of serving our members, the real estate community, and Florida homeowners for over a century. We stand as a key business partner for Realtors statewide, providing value-adding programs and services, outstanding business contacts and networking opportunities, engaging educational opportunities, up-to-the-minute industry data and research, and powerful legislative representation. The association headquarters is located in Orlando, and the Office of Public Policy is located two blocks from the state capital in Tallahassee. We work tirelessly to advocate for our members, for homeownership for all, and to elevate the real estate industry in the Sunshine State. Position Overview The Project Coordinator is the team’s execution expert - a detail driver and task wrangler who ensures the moving parts of our projects run smoothly from start to finish. In this role, you are focused on logistics, tracking, and follow-through. Think of this position as the air traffic controller for all things marketing, creative, and communications; if the planes were social graphics, email campaigns, event promotions, landing pages, and print collateral. You bring structure and clarity to complex projects by maintaining plans in Asana, tracking deliverables, identifying blockers early, and ensuring deadlines are met. You are hands-on and proactive, someone who knows what needs to happen next, and makes sure it does. You thrive on accuracy, consistency, and teamwork, and you take pride in supporting projects that make a statewide impact. You don’t wait for instructions - you anticipate, communicate, and keep the trains running. This role is essential to ensure that our work is delivered on time, on brand, and on budget. Core Expectations Take initiative and own your role - this is not just about taking notes or moving tasks around. Be a champion of follow-through - the team relies on you to keep projects running. Use Asana daily, as it is our central nervous system for getting work done. Ask questions, seek clarity, and flag issues early. Silence is not a strategy. Flex your organizational muscles - details matter. What Success Looks Like You stay ahead of deadlines and help others do the same. Asana is always up to date. You manage up and across, raising issues before they become problems. You adapt when and as things change. You support the team’s ability to be more strategic by keeping the details tight. Essential Functions Project Coordination & Task Management Manage project plans and timelines using Asana; set up tasks, assign owners, and maintain deadlines. Track day-to-day progress of campaigns, creative deliverables, and communications initiatives. Ensure cross-functional teams have what they need to keep moving, flagging blockers and tracking dependencies. Perform final checks for scheduling conflicts, resourcing issues, and missed details. Ownership of Asana as a Core Tool Serve as the department’s lead Asana user: entering and updating tasks, maintaining project accuracy, and enforcing standards. Uphold naming conventions, organizational structure, and best practices within the platform. Ensure project dashboards, calendars, and timelines are always up to date. Communication & Documentation Document meeting notes and follow-ups with clear action items and responsible parties. Keep stakeholders informed through timely updates and status tracking. Raise issues early and clearly. Process Support & Continuous Improvement Identify inefficiencies or pain points and suggest improvements that enhance productivity and workflow. Support new tools, processes, and ideas with an open mind and collaborative spirit. Show initiative and flexibility in supporting the department’s goals and team needs. Requirements Education & Experience Requirements Bachelor’s degree in Marketing, Communications, Business Administration, or a related field preferred. At least 1 year of project coordination, production support, or administrative experience in a creative or communications environment. Hands-on experience with project management platforms like Asana, Trello, or Monday.com. Position Requirements Exceptional organizational and time management skills; able to manage multiple priorities simultaneously. Strong attention to detail with a follow-through mindset - you catch what others miss. Clear and professional communication skills, both written and verbal. Proficiency with Microsoft Office Suite and comfort using collaborative tools (e.g., Asana, Zoom). Ability to remain adaptable, solution-oriented, and calm under pressure. A team player with the confidence to work independently when needed. Supervisory Responsibility This position has no direct supervisory responsibilities but plays a key role in coordinating cross-functional teams and external stakeholders. EEO, Diversity, and Inclusion Statement Florida Realtors is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish. Florida Realtors is an equal opportunity employer where all qualified applicants will receive consideration for employment, allowing us to better achieve association objectives and meet the needs of our members. Benefits Along with our growth-oriented, collaborative team environment, our fulltime people are offered a complete suite of great benefits. Rewarding 401K plan with 6% company match, fully vested Free medical insurance for you as an employee Availability of dental, vision, FSA, disability coverage, company-paid life insurance, EAP, and more Partial remote and flexible work environment Generous paid vacation days and sick days, and 9 company holidays Vacation buy-back plan Opportunities for ongoing education Possible $5,000 grant on the purchase of your first home And a whole lot more What You Need-to-Know Florida Realtors is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish. Florida Realtors is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment offers are contingent upon satisfactory verification of a pre-employment criminal background check. Applicants needs to be eligible to be employed in the United States. Pay is commensurate with education and experience. This position will be based in Orlando, FL. Our people are passionate about what they do, the members they serve, the products they support, and the continued growth of the association. If you value collaboration, innovation, exceptional service, and dedication to a cause, all within a modern established professional environment, explore Florida Realtors and our commitment to the real estate community and Florida homeowners. Visit https://www.floridarealtors.org/ and connect with us on Facebook and LinkedIn.

Inspiroz is seeking a driven, detail-oriented Junior School Technology Specialist (STS) to join our on-site IT support team in Colorado Springs.  As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.  Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Take the next step in your IT career, and apply today! Key responsibilities for this position include the following:  Technical support and problem resolution  Take the lead in resolving technical issues that require on-site support.  Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.  Conduct thorough troubleshooting to identify the root cause of problems.  Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.  Act as the liaison between on-site operations and the remote IT support team in India.  Communicate technical issues and requirements to the remote team accurately and clearly.  Provide detailed information and documentation to facilitate remote troubleshooting and support.  Works closely with the remote service desk team to resolve technical issues.  Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.   Customer support and service  Communicates updates, challenges, and tasks to the client in a clear and timely manner.  Listens actively to client concerns and addresses them appropriately.  Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.  Assists clients in aligning technology solutions with their specific goals and requirements.  Ensures client satisfaction by following up on issue resolution and providing necessary support.  Takes personal interest in the quality of work and meeting customer needs.  Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.  Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’  Time Entry and Ticket Management  Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.  Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.  Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.  Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.  Requirements Knowledge of:  Windows Systems  Mac Systems  Active Directory  Networking equipment and concepts  Hardware repairs and installations  Skills  Excellent customer service skills  Excellent hands-on technical support skills  Excellent verbal and written communication skills  Abilities  Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.  Ability to adapt to changing situations, be flexible in approach, and effectively multitask.  Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.  Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.  Education:  The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.  Experience:  The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.  Benefits What Our Ideal Candidate Will Receive:  A company focused on maintaining a great company culture  An opportunity to make a difference in the company and to be rewarded for doing so  A company that is always looking to improve while adhering to our core principles.  An opportunity for career growth within the organization  Competitive compensation package with variable pay potential and benefits  We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share in that passion with our school partners and live it through our values of: “Be Courageous”, “The Extra Mile”, “Today, Not Tomorrow” and “Communicate. Communicate. Communicate.”

WPX is hiring a full-time Delivery Driver in Wenatchee, WA. This position is Monday – Friday starting at 5:00 AM, with occasional overtime based on business needs. The starting wage for this position is $18.50/hour. Make an Impact in Wenatchee: At our Wenatchee location, you won't be just another employee - you'll be a vital part of a small, dedicated team that keeps operations running smoothly. If you like taking ownership of your work, being trusted to get the job done, and playing an essential role in a growing operation, this is the opportunity for you. What We're Looking For: -Skilled driver who knows the Wenatchee area or is quick to learn it -Reliable, motivated, and detail-oriented -Able to lift and carry 50 pounds repetitively and occasionally up to 70 pounds -Comfortable working independently -Must be at least 23 years old Benefits Include: -Medical, Dental and Vision Insurance -Paid Holidays and Paid Time Off (PTO) -401(k) with a 4% Company Match -Employee Assistance Program (EAP) For full benefit details, visit https://www.wpx.com/careers Apply today and be part of building something great in Wenatchee: https://wpx.bamboohr.com/careers/315?source=aWQ9Nw%3D%3D WPX is an equal-opportunity employer and a drug-free workplace. All new employees must pass a comprehensive background check and drug screen before their first day of work and are subject to random drug screens throughout their employment.

Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and communities. Via educational outreach and more sustainable business practices, we continuously invest in a brighter future. We recognize that each of our employees is a unique individual with the ability to contribute to our success and seek to find great people who will thrive in our fun, fast-paced culture. The Security Engineering Manager will lead the evolution of our cybersecurity engineering, architecture, and operations. This role bridges strategic and tactical domains – collaborate cross-functionally with IT and business stakeholders, oversee enterprise security architecture (both Cloud and on-prem), manage security engineering team, and optimize security operations (including an outsourced SOC). This is a strategic role designed for a seasoned security expert with a proven ability to manage teams, architect complex solutions, and influence across departments. The successful candidate must be strategic while also comfortable at tactical level, with both leadership and hands-on responsibilities. Although the location of the position is in Newton, NJ, from time to time it may be required to undertake duties at other Thorlabs locations. Essential Job Functions include the following, but are not limited to: Leadership & Strategy Serve as a strategic advisor to the IT leadership team on emerging threats, investment priorities, and security posture. Set and track KPIs, KRIs, OKRs, and metrics to ensure effectiveness and continuous improvement. Collaborate closely with Infrastructure and Operations, Enterprise Applications, Application Development, and Enterprise Data teams to embed security into their processes. Present to executive stakeholders and help translate technical risk into business impact. Serve as the security SME in enterprise projects and technology investments, including tool evaluations, acquisitions, and divestitures, including strategic planning, budgeting, and cross-functional alignment. Security Architecture & Engineering Define and drive the enterprise security architecture roadmap across infrastructure, cloud, applications, and Operational Technology (OT). Lead the design and implementation of security controls, frameworks, and reference architectures. Oversee architecture reviews, and secure-by-design practices across the organization. Ensure baseline security measures are implemented and monitored (e.g., hardening, patching, zero trust, segmentation). Manage integration and ongoing optimization of security tools (e.g., CSPM, CNAPP, IAM, PKI, DLP). Identity & Access Management (IAM) Lead the Security Engineering function responsible for Identity and Access Management Architect and enhance enterprise IAM strategy including RBAC, PAM, MFA, SoD, and JML lifecycle. Drive IAM policy creation and enforcement across service, privileged, and user accounts. Guide the definition of IAM operating models, access certification processes, and automation of identity governance. Security Operations & Incident Response Oversee day-to-day security operations including SOC management (outsourced), SIEM/SOAR (Microsoft Sentinel), EDR/XDR, and threat detection and response. Collaborate with the SOC to improve detection rules, reduce false positives, and ensure robust incident detection and response capabilities. Plan and oversee penetration testing, forensic analysis, and incident investigations. Governance, Risk, & Compliance Align security architecture and operations with regulatory frameworks such as NIST, ISO 27001, CMMC, PCI-DSS, and GDPR. Partner with the GRC and Audit teams to ensure technical controls support broader compliance and risk. Coordinate with the GRC team to support policy development, risk assessments, and business continuity/disaster recovery planning. Requirements Physical Activities: The employee is occasionally required to stoop, kneel, crouch, climb or crawl. The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Qualifications Experience: 10+ years of experience in cybersecurity with increasing leadership responsibility, with at least 4+ years direct people management in technical security teams. Extensive experience in security architecture, cloud platforms (Microsoft Azure, M365), and enterprise security tools. Strong command of at least 3 of the following core security domains: IAM, SIEM, vulnerability management, network security, DevSecOps, and incident response. Experience leading or managing an outsourced SOC or MDR provider. Proven leadership in security engineering and operations in a hybrid (cloud/on-prem) environment. Education: Bachelor’s degree in computer science, Engineering, related field, or equivalent work experience. Specialized Knowledge and Skills: Advanced degree (e.g., MS in Cybersecurity) is a plus. Certifications such as CISSP, CISM, Microsoft Certified: Cybersecurity Architect Expert, Azure Solutions Architect, or CEH. Experience with Microsoft Defender suite, Intune, Microsoft Sentinel, various IAM and Vulnerability Management Tools. Familiarity with security control frameworks (e.g., NIST CSF, MITRE ATT&CK, CIS). Excellent communication and interpersonal skills, with proven ability to lead across functions and influence executive stakeholders. Experience in Zero Trust architecture and OT security a big plus. Salary range for this position is $111,000 - $165,000 depending on experience Thorlabs values its diverse environment and is proud to be an Equal Employment Opportunity/Affirmative Action Employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

***Apply now at drive10roads.com*** 10 Roads Express is hiring part-time Class A CDL truck drivers to serve our mission of providing reliable service for customers across America. Home Daily schedules available $5 weekend differential (Fri-Sun) $500 referral bonus (paid after referred driver completes first trip) Internal transfer program after 30 days Starting Pay: $34.81 - $39.81 Per Hour | Paid for all drive and on-duty time! Schedule: Wenatchee, WA to Spokane, WA - PT | Home Daily! Days On: Saturday & Sunday Days Off: Monday - Friday Start Times: 11:45 AM End Times: 7:20 PM Hours Per Trip: 7.5 Hours Per Week: 15 *$28.95 + $5.00 in Weekend Differential Pay (Friday to Sunday or on Federal Holidays) + $5.86 in Benefit Pay (up to 40 hours per week) Benefit Pay offsets monthly health insurance premiums. Experience / Background: Class A CDL is required 12+ months of verifiable tractor trailer driving experience No DUI in the last five years Perks and Benefits: Paid vacation after one (1) year Paid federal holidays Direct deposit ***Apply now at drive10roads.com*** For more information, please call Melissa at 844-886-5335, Ext: 1740 Please reference this Job ID #: 35500310 Roads Express, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Military veterans are encouraged to apply. WENA-W-FT-9804H-07232025-2