Cyber Security Service Delivery Manager

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀

Florida Realtors, the state's largest trade association, boasts a rich dedicated history of serving our members, the real estate community, and Florida homeowners for over a century. We stand as a key business partner for Realtors statewide, providing value-adding programs and services, outstanding business contacts and networking opportunities, engaging educational opportunities, up-to-the-minute industry data and research, and powerful legislative representation. The association headquarters is located in Orlando, and the Office of Public Policy is located two blocks from the state capital in Tallahassee. We work tirelessly to advocate for our members, for homeownership for all, and to elevate the real estate industry in the Sunshine State. Position Overview The Project Coordinator is the team’s execution expert - a detail driver and task wrangler who ensures the moving parts of our projects run smoothly from start to finish. In this role, you are focused on logistics, tracking, and follow-through. Think of this position as the air traffic controller for all things marketing, creative, and communications; if the planes were social graphics, email campaigns, event promotions, landing pages, and print collateral. You bring structure and clarity to complex projects by maintaining plans in Asana, tracking deliverables, identifying blockers early, and ensuring deadlines are met. You are hands-on and proactive, someone who knows what needs to happen next, and makes sure it does. You thrive on accuracy, consistency, and teamwork, and you take pride in supporting projects that make a statewide impact. You don’t wait for instructions - you anticipate, communicate, and keep the trains running. This role is essential to ensure that our work is delivered on time, on brand, and on budget. Core Expectations Take initiative and own your role - this is not just about taking notes or moving tasks around. Be a champion of follow-through - the team relies on you to keep projects running. Use Asana daily, as it is our central nervous system for getting work done. Ask questions, seek clarity, and flag issues early. Silence is not a strategy. Flex your organizational muscles - details matter. What Success Looks Like You stay ahead of deadlines and help others do the same. Asana is always up to date. You manage up and across, raising issues before they become problems. You adapt when and as things change. You support the team’s ability to be more strategic by keeping the details tight. Essential Functions Project Coordination & Task Management Manage project plans and timelines using Asana; set up tasks, assign owners, and maintain deadlines. Track day-to-day progress of campaigns, creative deliverables, and communications initiatives. Ensure cross-functional teams have what they need to keep moving, flagging blockers and tracking dependencies. Perform final checks for scheduling conflicts, resourcing issues, and missed details. Ownership of Asana as a Core Tool Serve as the department’s lead Asana user: entering and updating tasks, maintaining project accuracy, and enforcing standards. Uphold naming conventions, organizational structure, and best practices within the platform. Ensure project dashboards, calendars, and timelines are always up to date. Communication & Documentation Document meeting notes and follow-ups with clear action items and responsible parties. Keep stakeholders informed through timely updates and status tracking. Raise issues early and clearly. Process Support & Continuous Improvement Identify inefficiencies or pain points and suggest improvements that enhance productivity and workflow. Support new tools, processes, and ideas with an open mind and collaborative spirit. Show initiative and flexibility in supporting the department’s goals and team needs. Requirements Education & Experience Requirements Bachelor’s degree in Marketing, Communications, Business Administration, or a related field preferred. At least 1 year of project coordination, production support, or administrative experience in a creative or communications environment. Hands-on experience with project management platforms like Asana, Trello, or Monday.com. Position Requirements Exceptional organizational and time management skills; able to manage multiple priorities simultaneously. Strong attention to detail with a follow-through mindset - you catch what others miss. Clear and professional communication skills, both written and verbal. Proficiency with Microsoft Office Suite and comfort using collaborative tools (e.g., Asana, Zoom). Ability to remain adaptable, solution-oriented, and calm under pressure. A team player with the confidence to work independently when needed. Supervisory Responsibility This position has no direct supervisory responsibilities but plays a key role in coordinating cross-functional teams and external stakeholders. EEO, Diversity, and Inclusion Statement Florida Realtors is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish. Florida Realtors is an equal opportunity employer where all qualified applicants will receive consideration for employment, allowing us to better achieve association objectives and meet the needs of our members. Benefits Along with our growth-oriented, collaborative team environment, our fulltime people are offered a complete suite of great benefits. Rewarding 401K plan with 6% company match, fully vested Free medical insurance for you as an employee Availability of dental, vision, FSA, disability coverage, company-paid life insurance, EAP, and more Partial remote and flexible work environment Generous paid vacation days and sick days, and 9 company holidays Vacation buy-back plan Opportunities for ongoing education Possible $5,000 grant on the purchase of your first home And a whole lot more What You Need-to-Know Florida Realtors is strongly committed to creating a diverse and inclusive environment where a variety of backgrounds, cultures, orientations, ideas, and talents can flourish. Florida Realtors is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment offers are contingent upon satisfactory verification of a pre-employment criminal background check. Applicants needs to be eligible to be employed in the United States. Pay is commensurate with education and experience. This position will be based in Orlando, FL. Our people are passionate about what they do, the members they serve, the products they support, and the continued growth of the association. If you value collaboration, innovation, exceptional service, and dedication to a cause, all within a modern established professional environment, explore Florida Realtors and our commitment to the real estate community and Florida homeowners. Visit https://www.floridarealtors.org/ and connect with us on Facebook and LinkedIn.

Engineer Solutions that Empower Students  Are you passionate about technology, troubleshooting, and making an impact in education? MasteryPrep is seeking a Technical Support Engineer to provide high-quality support to both internal teams and external users, ensuring seamless operations across our technology platforms. Join a team dedicated to using technology to empower educators and students nationwide. In this role, you will serve as a key technical resource for our customers, troubleshooting and resolving complex issues across full-stack web applications. You’ll use modern developer tools, databases, and reporting systems to diagnose problems, ensure smooth integrations, and deliver timely solutions. This hands-on position involves collaborating closely with development, QA, and product teams to reproduce and resolve defects, maintaining application stability, and driving continuous improvement. Success in this role requires both strong technical expertise and clear, empathetic communication, ensuring that every customer interaction leads to a reliable and positive experience. Key Responsibilities: Serve as the primary point of escalation for customers issues, addressing their technical inquiries and issues related to full-stack technologies. Provide timely troubleshooting and resolution of customer-reported bugs in web applications built with TypeScript and React. Diagnose and resolve database-related issues in PostgresSQL and Firestore, ensuring data integrity and performance optimization. Document, track, and escalate customer-reported bugs using Gitlab. Collaborate with development teams to reproduce, diagnose, and resolve software defects Lead maintenance engineering. Work closely with cross-functional teams, including development, QA, and product management, to resolve complex technical issues. Communicate effectively with customers, providing updates on the status of their requests and issues in a clear and timely manner. Gather feedback from customers to improve the support process and contribute to product enhancements. About MasteryPrep Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.  Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.  MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development. Requirements Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience) 2+ years experience as a full-stack engineer Strong knowledge of Google Firestore, PostgreSQL, TypeScript, JaveScript, and React Experience with SSO,  specifically with Security Assertion Markup Language (SAML) protocols Proficient in integrating Learning Tools Interoperability (LTI) standards  Skilled in integrating with Student Information Systems (SIS)  Familiarity with rostering and integration services in education technology (e.g., Clever, ClassLink, Schoology) Excellent problem-solving and troubleshooting skills Ability to work independently and as part of a team in a fast-paced environment Strong communication and collaboration skills Familiarity with compliance standards such as FERPA, COPPA or PCI DSS preferred Knowledge of secure coding practices and application security testing techniques preferred Benefits $75,000-$85,000 starting salary based on qualifications  Opportunity to work with cutting-edge technologies in a collaborative environment Flexible work hours and remote work environment Professional development opportunities and reimbursement for certifications and training  Company-sponsored social events and team-building activities Employee benefits eligibility (health, disability, AD&D, life insurance) Matching 401k Paid time off Generous paid holidays

Unison Consulting, Inc. (Unison) is a leading aviation consulting firm with more than 36 years of experience advising clients around the world. Unison has provided aviation consulting services to over 150 airports throughout the United States, Canada, South America and the Caribbean, including 17 of the 25 busiest U.S. airports. Unison is a recognized industry leader and we seek self-motivated, driven individuals to help us bring innovative ideas to our clients. Interested individuals should have talents and experience commensurate with the position being pursued. Unison is seeking a software engineer who can wear every hat in the full development life cycle of Net applications. Our ideal candidate is a highly motivated individual who is looking to learn about the latest programming languages to create and extend applications that are flexible and scalable across a wide range of strategies. Primary duties will include UI development, database development, integration with 3rd party applications and middleware development. Required Experience • Minimum 3 years’ experience with the following technologies: • HTML, JavaScript, jQuery, AJAX, Bootstrap • Visual Studio • Writing SQL queries and stored procedures of moderate complexity on SQL Server or Oracle PLSQL • Knowledge of SOAP and RESTful web services • Self-motivated; experience working well both independently and collaboratively Desired but not required • Experience with PowerBI • Experience with Oracle Report Builder Job Type This is a permanent fulltime onsite position (hybrid work environment). No contract/ C2C or sponsorship is available for this position. Must be authorized to work in the US without expiration. Required Education • Bachelor degree preferred • Minimum High School with a minimum of 5 years work experience Other Requirements • Must pass an aptitude test Benefits • Competitive base salary and overall compensation package • Full benefits: Medical, Dental, Vision • Paid vacation, sick, and holidays • Life Insurance coverage • 401K with company match • Tuition reimbursement Schedule: • 8 hour shift Pay $83,000.00 $87,000.00 per year

Location: Las Vegas, NV Expected pay amount: $25.00 USD Per Hour Schedule: Multiple shifts/schedules available Assignment length: 6 month rolling contract (no end date) Job description JHCareers is helping an innovative, on-demand autonomous ride-hailing company hire a TeleOperations Operator to support its growing fleet of autonomous vehicles. This role is critical in ensuring the smooth operation of self-driving technology by monitoring vehicles, providing remote assistance when needed, and contributing to the ongoing improvement of the TeleOperations system. As a TeleOperations Operator, you will be the “human-in-the-loop,” bridging the gap between autonomous driving systems and real-world scenarios that require intervention. This position is perfect for candidates with a strong technical aptitude, excellent situational awareness, and the ability to remain calm under pressure. Various Shifts Available: Hours: 10:00 AM - 6:30 PM OR 5:30 PM - 2:00 AM Days: Multiple Shifts Available As a TeleOps Operator, you'll: Oversee a fleet of autonomous vehicles in real-time, providing remote guidance when necessary to ensure safe operation. Take control of vehicles in complex scenarios, following strict safety protocols and regulatory guidelines. Assist in gathering performance metrics and reporting observations to improve system functionality. Work cross-functionally to provide feedback on TeleOps tools, usability, and overall system performance to enhance the operator interface. Follow company protocols and regulatory requirements to maintain high operational standards. Commitment: This is a full-time, 6-month ongoing contract position. It will be onsite and available to candidates who are local to the Las Vegas, NV area. Requirements Requirements Excellent driving history and no criminal history 2+ years of experience in operations, technical support, software testing, or a similar field Comfortable working with Windows and Linux operating systems; basic understanding of QA testing principles. Excellent written and verbal communication skills Willingness to work flexible shift hours Bonus Qualifications: Experience with QA testing or working in the autonomous vehicle industry Bachelor’s degree in STEM, analytics, or related field Basic understanding of data analysis to help build out and analyze metrics Strong familiarity with video game-style controls or simulation software. Benefits Benefits: Pre-tax commuter benefits Employer Subsidized healthcare benefits Flexible Spending Account for healthcare-related costs Employer covers all costs for short and long term disability and life insurance 401k package

We are inviting dedicated individuals ready to pursue careers in technology. If you want to gain real coding experience, complete major projects, and prepare for junior developer jobs, this program is for you. This remote program provides nearly 900 hours of structured training and can be taken full-time or part-time. You will learn programming languages, developer tools, and workflows while building a résumé and portfolio for employers. 🖥️ Technology & Programming Fundamentals -Understand computer systems, networks, browsers, and internet functions -Study algorithms, data structures, security basics, and number systems -Practice Python scripting, command line tools, and flowchart design 💻 Web & Front-End Development -Build responsive websites with HTML5, CSS3, and Bootstrap -Create interactive apps using JavaScript, jQuery, and React.js -Practice modern web design and layout techniques 🗄️ Back-End & Database Development -Design and manage databases with SQL and SQL Server -Perform CRUD operations and relational database modeling -Build scalable applications with Python (Django) and C# (.NET Core) 🧑‍💻 Programming Languages & Tools -Learn C#, Python, JavaScript, HTML, CSS, SQL, and more -Use Git, GitHub, Visual Studio, and Team Foundation Server -Apply professional coding collaboration and version control 🧪 Capstone Projects -Complete two advanced projects (Python + C#) -Build portfolio-ready applications using Agile, Scrum, and DevOps -Practice debugging, teamwork, and problem-solving skills 🧰 Career Preparation -Learn résumé and cover letter writing for the tech industry -Practice coding interviews and whiteboard techniques -Prepare for entry-level developer opportunities 🚀 No prior training necessary. Remote-friendly program. Begin your journey as a developer today. 👉 Apply here: https://softwaredevpros.online/