Help Desk Agent (Sterling)

Do you: • like helping customers? • enjoy turning a sob story into a win? • enjoy providing Technical guidance and direction? • enjoy testing and implementing functions of Information management systems? The Mvix Client Success Team has a job for you! We turn clients’ days around by: • Troubleshooting their hardware and software products, remotely • Training clients on how to use our technology more effectively • Testing our products to help improve them, and the client experience If the above interests you, apply to our growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of international deployments for various Fortune 500 Companies. Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Help Desk Agent with a specialization in Linux. We offer flexible hours and are looking for both part-time and full-time associates. The hours are Monday-Friday between 8 AM - 5PM. Visit our success stories Interested? Apply here Requirements: • At least 1-3 years of customer-facing experience; preferably in a retail or technology-oriented environment • Strong customer service, project and time management skills • Be well spoken and able to assist clients over the phone • Ability to conduct webinar training sessions with the use of webcam • Initiative and problem solving capabilities • Good understanding of technology • Experience with hardware and software • Likes troubleshooting • Above all, have the desire to learn Why is Mvix such an exciting place to work? • Our clients range in size from small to Fortune 100 • We serve 11 industries - no day is the same! • Partnerships with companies like LG, Sony, and BrightSign keep us learning and cutting edge • We work as a team but promote the individual • Company events on a frequent basis • Can you take the monthly pool, air hockey, or trivia trophy? Benefits include: • generous PTO, sick leave and holidays • health and dental insurance • ongoing certification opportunities • competitive 401k match • flexible hours (no weekend/overnight shifts) • gym membership reimbursement • company-funded professional development • life insurance • short-term disability insurance Did we mention a pet friendly environment? We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours. Schedule: • 8 Hour Shift • Day Shift • This is an In office Role If you’re interested in joining our team, please apply on our Careers Page Download the Mvix Interview Guide to start getting ready - we look forward to speaking with you soon!