Director of Product Management, Security Camera

Well, hello there 👋 Screencastify is a leading educational technology company dedicated to improving communication and learning outcomes with video. Our primary focus is on the K-12 education sector in the United States and we are critical in helping scale a teacher and improve student outcomes all while being an easy to use solution. Screencastify is used by over 15M people and is seeking a dynamic and results-oriented Product Manager to join our Squad! About this role  We built the simplest and most reliable screen recorder in the world, but that’s only the beginning. Our near future is full of ambitious new goals, features, and products that will enable us to further improve how we provide service to our users and accelerate our already fast growth. ​  At Screencastify, we empower our Product team to solve complex customer and business challenges in ways that delight our users and drive success. As an experienced Product Manager joining our cross-functional team, you will collaborate with the team to discover, define and deliver innovative features that directly impact teachers, educators, students, and companies around the world. Your expertise in SaaS, and ability to thrive in a fast-paced start-up environment, will be essential as you champion user needs and drive product initiatives that enhance our offerings and elevate the learning experience.  Why is this role special? Have a massive impact. As part of a small Product team you will own a specific suite of products and be instrumental in the design of features and products that will be seen and used by millions of people. Work for our users. Above all else, you will be an advocate for our users and will get to know their voices and stories better than most people in the company. Join us and be a critical part of our growth story.We're bootstrapped, profitable, and support tens of millions of users, which gives us a huge green field to work with. You'll join at the perfect time to shape how we grow from here. What you'll do: AI First: Implement in the product and streamline processes, enhance operational efficiency and drive business outcomes. Gather insights about customer needs through a combination of qualitative and quantitative research. Collaborate with cross-functional teams including Product Designers and Tech teams to translate customer insights into feature ideas that are technically feasible, aligned with business goals, and usable by customers. Drive product adoption through direct user outreach and training customer facing-teams.  Frequently test prototypes and feature ideas to eliminate  committing to production quality versions. Lead cross-departmental feature release teams to successfully bring your team’s work to market. Work with company leaders to define annual and quarterly OKRs. Monitor and report  progress on  product initiatives. Stay up-to-date on the trends and forces shaping the K-12 market and beyond. Requirements You're perfect for this role if you: Bring 4+ years of hands-on experience in product management, specifically with SaaS products, demonstrating a track record of delivering impactful solutions.  Are comfortable building products from 0 to 1, with a deep hands-on approach. Have experience in the Edtech industry, which is a plus. Possess a solid understanding of product discovery and delivery methods. Have a proven ability to collaborate with engineers, designers, sales, marketing, support and company leaders. Thrive in the fast-paced, ever-changing environment of a start-up. Are flexible, dedicated, and continuously curious. Working at Screencastify At Screencastify, we are results focused and here to improve communication, teaching and learning globally. This isn’t an easy feat but it is important for our future. We value accountability, commitment, and speed. We take our responsibility to our customers very seriously, so when we miss a deadline or slow down, it matters.  We’re a competitive culture and strive for speed and innovation. We are problem solvers, don’t point fingers and rather enjoy working together to bring solutions to the forefront. Join a company that has millions of users, a strong brand all by being very entrepreneurial and embodying the start up mindset. We love a challenge and pushing the world forward with creativity, ingenuity and out of the box thinking. People are everything and we want to work in a company of deeply good people who treat their colleagues exceptionally well. Rule #1: Be a good person. This is a Chicago-based hybrid position with 3 days a week in the office. Compensation The expected annual base salary for this role is anticipated to start at $100,000. Final compensation may vary based on experience and qualifications. Benefits Competitive Compensation. We take a data-driven approach to our compensation strategy so all employees are paid competitively and fairly. 401(k) & Annual Performance Bonus Opportunity. We want to invest in present you and future you, which is why we offer a 401(k) match + Annual Performance Bonus opportunity. Flexible Time Off (FTO) Policy. We recognize that time off to rest and recharge is important. The Flexible Time Off Policy (FTO) is designed for our employees to do just that -- balance work and life while maintaining well-being. Parental Leave. Generous paid time off for parents to bond with the newest addition to their family! Medical, Dental, & Vision Insurance. We offer comprehensive health benefits, including medical, dental, and vision insurance. Plus, all employees receive a free One Medical membership. Divvy Bike Membership. If you’re in Chicago, take advantage of an annual Divvy membership -- on us. At Screencastify, we foster an inclusive, supportive, fun, and challenging team environment. We value having a team that is made up of a diverse set of backgrounds and respect the healthy expression of diverse opinions. We embrace experimentation and the examination of all kinds of ideas through reasoning and testing. Come join us as we continue to change the world through video. Screencastify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law.

Booklog is looking for a level 1 – 3 technical support individual. This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our committed team. We need to be the experts so our customers don’t have to. Located in Chicago’s Andersonville neighborhood; telecommuting is available. Qualifications • At least 2 years experience in technical support, preferably phone support • Experience with Microsoft Windows operating systems • Familiarity with databases and database troubleshooting • Knowledge of computer network systems • Ability to troubleshoot software problems and offer solutions by phone • Good problem solving skills with attention to detail • Strong verbal, written, interpersonal, and organizational skills • Ability to work both independently and in a team environment • Experience with SQL Server 2022, Sybase SQL applications and databases • Ability and excitement to learn new skills • A ‘think outside of the box’ mentality • Customer Service experience • Software training experience a plus • Previous experience training customers on software usage • Experience with use of peripheral devices • 10% or less travel to customer locations within the US to train and install software Benefits • Casual environment with a great group of people who love what they do • In office or telecommuting options • 100% paid health insurance • 2 weeks vacation to start • Generous 401K options • Permanent full-time. PLEASE SEND RESUME WHEN APPLYING

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