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Multimedia Specialist (Richmond)
POSITION SUMMARY:
This position shares the responsibility of maintaining the multimedia and audiovisual equipment installed in university classrooms and teaching spaces, meeting rooms, office locations, and public presentation venues. This includes preventative maintenance work as scheduled, maintenance of equipment (break/fix) and some installation work as required. This position will also be responsible for videotaping classes or events on campus as scheduled. Some overtime is required in this position, as well as the need to work alternate shifts when needed.
RESPONSIBILITIES:
Provide technical service and support to classrooms and meeting spaces equipped with AV Media systems
Answer phone calls from classroom spaces and provide remote assistance as possible
Dispatch to classroom spaces to provide immediate onsite service as required
Document service issues and problem resolutions in the service workflow system
Accomplish preventative maintenance tasks as assigned, usually twice per year
Installation of equipment as needed, Projectors, LCD panels, rack equipment such a, Switchers
Some responsibilities associated with configuration of computers in order to project properly, both PC and Mac
System Commissioning and Training/Instruction in the use of the MM and AV equipment
Perform final testing and commissioning of newly installed systems, including the shared responsibility for developing training materials
This position will be responsible for training faculty and staff members on the proper use of the systems installed in classrooms and meeting spaces; this includes projection systems, the use of AV control systems, video conferencing and/or Skype, and some lecture capture.
Videographer services and general event support
Videotaping services as requested, class lectures, seminars, events during the regular academic day, as well as after hours
Timely processing of the video as required to provide the requested format/copies for the customer
Set up / take down of equipment in support of events, including Board of Trustees meetings.
QUALIFICATIONS:
Thorough knowledge of the operation of multimedia and a/v system equipment, including:
Projectors and/or LCD panels
Room sound systems (Playback and Live Audio)
Media playback
AV Control systems (AMX and Crestron)
Video Switching
Good computer skills; configuration settings, extending displays to projector, etc. (Microsoft Windows and MacOS)
Ability to analyze and solve complex problems, troubleshooting equipment failures
Ability to perform under limited supervision. Independent problem-solving ability is critical
Ability to perform in stressful situations while supporting events with several moving pieces
Excellent interpersonal, analytical, problem solving, organizational, and communication skills
Familiar with the basic use of NLE (Non-Linear Editing) systems; preferably Final Cut
Familiar audio systems: mixing consoles (analog and digital); wireless microphones
Required: Must have a valid Driver's License and be able to produce a driving record with a minimum of 3 years of driving history in good standing
EDUCATION & EXPERIENCE:
High School diploma or equivalent
Some college or professional trade training in electronics or audiovisual systems preferred
2+ years of technical service responsibilities associated with multimedia and/or a/v systems
WORK HOURS:
Full-time, non-exempt position
Monday - Friday, 11:00 a.m. - 7:30 p.m.; 7.75 hrs./day; 38.75 hrs./week
SALARY STRUCTURE:
Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)
Broad + 9th, Richmond, VA 23219, USA
$19-26/hour
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