Tech Support L2 (Rockville)

APPLY HERE Join our team of website testers at Little Wheel. We are a gambling technology company researching and building products that put players first. We are hiring Website Testers at all of our offices across North America. Earn at least $1,000 for around 20 hours of testing. You’ll earn a minimum of $25/hour, but faster testers earn more. This is a short-term contract. There are opportunities for ongoing work for high performers. It’s ideally suited to people looking to supplement their income. You will not be gambling with your money, and you do not need any experience. There are no fees or out-of-pocket expenses. You'll complete a short online training program before starting to ensure you have the right skills for the role. We offer a $100 bonus for completing onboarding with us, so you start earning straight away. What's in it for you: Easy money - you will earn at least $1,000 for around 20 hours of testing. Work from home - earn from the comfort of your own home. Flexible schedule - you can choose when you work, day or night. Paid quickly - the testing is split into 4 stages, and you get paid after each. Great support - our research coordinators are available from 6am to 11pm ET. What you need to get started: Be at least 21 years old. Have your own laptop or desktop. What team members say about us: Great side gig for some extra cash. The team is very communicative and will answer any questions/concerns! (Maria, Trustpilot, 2021) Tasks to complete are clearly explained with step by step instructions. There are timelines to complete tasks but you can work on them when convenient for you, usually a few hours each week is all you need. Support is very helpful and responsive. This is an easy and fun way to make some extra money. (Anonymous, Glassdoor, 2025) APPLY NOW

We’re looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they’ve come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled. Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them. Responsibilities Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution. Provide customer support through Live Chat, Tickets and Slack. Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams. Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues. Write KBs and technical articles for our blog to further distribute knowledge within the community. Convert recurring issues into feature requests for the development team and be the customer’s voice in the company to help improve the product. Assist our customers with migrating their WordPress site’s to Rocket.net. Provide critical assistance when it comes to pointing DNS to Rocket.net. Provide customers with a “WOW!” experience. Requirements 2+ years experience with WordPress. Excellent written and verbal communication skills (English). You have previous experience with Live Chat and/or helpdesk tools. Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc). Knowledge with linux command line (SSH) including WP-CLI. Extensive experience with troubleshooting WordPress. Experience with Page Builders and Caching Plugins. Experience with Cloudflare and advanced understanding of DNS. Experience in optimizing WordPress a huge plus. Experience in PHP to write custom plugins for WordPress a huge plus. Knowledge of Redis, CDN, WAF, and page caching will be a huge plus. Benefits So what are the advantages of working with a pretty amazing tech company? Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position. Flexible Vacation. Never get denied a vacation request ever again. Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go. Come work with a fun, driven, and amazing team at Rocket.net! Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process. We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

*You need part time help around the office? * Someone to organize all the paperwork or referrals of your office? Someone who can relate to the local time and demand of the island of Maui? Look no further :) I can be your virtual assistant for a good price that fits your budget and time. Reply for more info.

Job Title: Data Center Technician I  Location: Florence, KY 41042 Duration: 9 Months    Experience: 2 years Job Type: Contract     Work Type: Onsite     Job Description:  •             As an Client Data Center Technician, you test and repair data center components using a variety of testing rigs and jigs and record test results in a (WMS) Warehouse Management System. •             You will receive parts, maintain inventory, and check-out parts as needed. •             You will be lifting materials and products as you will be loading and unloading shipments and transporting parts between different locations. •             You have basic to intermediate system administration skills and will follow well defined workflows or SOP’s needed to properly test components. •             You are able to execute small projects on your own, and work with your manager in planning and executing larger local projects. •             You understand all aspects of the equipment you support. •             You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Story Behind the Need – Business Group & Key Projects   Reason for Request:  •             New Temporary Worker  •             Increased testing and refurbishment on Annapurna cards to remediate thermal events impacting customers.  •             These resources will be receiving and shipping viable components sent from data centers as well as testing and refurbishing these components.  Can you give me a little detail about your team culture?  •             Standup 3 days/week  •             Very engaged  •             Tech workers  •             Positive communication  •             Cutting edge tech Typical Day in the Role: •             Daily Schedule:  •             We will require 15 on first shift 08:00 to 16:30 and 15 on second shift 17:00 to 01:30 Interaction with team/Day to Day:  •             Working with other tech staff  •             Daily direction on task, scope of work etc.  •             Training for 2 days  Extension?  •             Yes  Conversion?  •             Yes Compelling Story & Candidate Value Proposition   Role interesting:  •             Will be working with cutting edge tech  •             Reusing parts (sustainability fulfilling) Candidate Requirements   REQUIRED SKILLS  •             Detailed oriented  •             Check for defects before sending back to data center  •             Experience with IT/computer components a plus  •             Multiple screening (high security)  Years of Experience:  •             Interest in hardware components   Top 3 must-have hard skills •             Detailed oriented  •             Stay on task  •             Focus on quality  

ACFN a national provider of ATMs is seeking a qualified individual for our operations department to provide technical support to our field representatives and assist in supervising our ATM network for an immediate full-time position. The qualified individuals will need to be proficient in: IP networking Computer systems Ability to work with mechanical and electronic systems Customer service oriented Work as part of a team Must be proficient in English, both spoken and written Full time position - Tuesday through Saturday Tue 1:30pm - 10pm Wed 1:30pm - 10pm Thu 1:30pm - 10pm Fri 1:30pm - 10pm Sat 8am – 4:30pm Job location: Training in office, downtown San Jose (parking provided), Hybrid schedule thereafter. Starting salary $26 per hour. Raise 1$ per hour every 6 months up to $30. Review for additional raises every 6 months.

At True North ITG, Inc. we know IT, and we’re consistently driving innovation to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT operations smarter, streamlined, and ultimately, more successful. Our team is filled with passionate people who strive to make a genuine difference for our clients. If you are a driven person with an entrepreneurial spirit who exceeds expectations and appreciates a team-centric environment and awesome coworkers, we would love to talk to you! GENERAL SUMMARY: We seek a highly organized and skilled professional to join our team as an IT Service Liaison with Level 1 (L1) technical support knowledge. The ideal candidate will have a strong background in customer service, exceptional communication skills, and a solid understanding of IT systems and troubleshooting. This role requires the ability to prioritize and coordinate service requests while providing basic technical assistance to end-users. As an IT Services Liaison L1, you will play a critical role in ensuring smooth service operations and timely resolution of technical issues. Essential Duties and Responsibilities: 1. Service Coordination: • Develop and maintain technical knowledge of assigned client environments • Perform regular, proactive service implementing best practices and standards • Receive and log incoming service requests, incidents, and inquiries via phone, email, or ticketing system. • Assign and update ticket priority levels per company standards and based on end user feedback. • Communicate and coordinate with end-users, technicians, and other stakeholders to ensure timely resolution of issues. • Travel between sites to coordinate and deploy equipment, set up printers and PC’s, etc. • Maintain accurate and up-to-date records of service requests, progress, and resolution details. • Provide regular status updates to stakeholders and escalate issues as needed. 2. Level 1 Technical Support: ` • Tackle L1 level issues and escalate when the task cannot be completed within agreed upon service levels • Serve as the initial point of contact for end-users seeking technical assistance. • Respond to user inquiries and troubleshoot technical issues, escalating complex problems to appropriate teams if necessary. • Provide basic technical support for hardware, software, some network, and other IT-related problems. • Perform remote troubleshooting and guide end-users through problem-solving steps. • Identify and escalate recurring issues or potential system-wide problems to the appropriate teams. 3. Documentation and Knowledge Management: • Document service desk procedures, troubleshooting steps, and resolutions for future reference. • Improve customer service, perception, and satisfaction. • Contribute to the knowledge base by creating and updating articles and FAQs. • Provide training and guidance to end-users on basic IT-related tasks and best practices. 4. Customer Service and Communication: • Ensure excellent customer service by delivering timely, friendly, and professional support. • Act as a liaison between end-users and technical teams, facilitating effective communication. • Manage user expectations and provide regular updates on the status of service requests. • Maintain a positive and helpful demeanor while addressing user inquiries and concerns. Knowledge, Skills, and/or Abilities Required: • Associates or Bachelors degree; relevant certifications or technical degree is a plus, or relevant work experience. • Proven experience as a Service Liaison or in a similar role. • Solid understanding of IT systems, networks, and hardware/software components. • Proficient in using help desk software and ticketing systems. • Strong customer service and interpersonal skills. • Excellent written and verbal communication skills. • Ability to prioritize, and manage time effectively in a fast pace environment. • Basic knowledge of Active Directory, email systems, and remote desktop support. • Ability to lift 50+ pounds. • Familiarity with ITIL framework and service management best practices. Preferred experience • Experience in a healthcare environment. • Experience working for an MSP.