Orange Help Desk & IT Support Job Listings

💻 Tech Support & Help Desk Workers – Are You Owed Overtime Pay? (Southern California)63932173077378120

Craigslist

💻 Tech Support & Help Desk Workers – Are You Owed Overtime Pay? (Southern California)

Many IT workers, especially in help desk and tech support roles, are misclassified as “exempt” and denied overtime. But under California law, if your duties are mostly routine troubleshooting, password resets, and support tickets — you’re likely entitled to overtime pay. If you’ve worked over 8 hours a day, worked on after hours tickets, stayed after hours to for training or to work on projects, been on-call, or responded to issues on your “off time,” you may be owed: 💵 Time-and-a-half pay for overtime (over 8 hrs/day or 40 hrs/week) 💵 Double time for long shifts (over 12 hrs/day) 💵 Pay for off-the-clock work like logging in early or finishing tickets late 💵 Compensation for being “on call” or working nights/weekends 💵 Meal and rest break pay if you had to work through them Even if you’re salaried, if your duties are support-related and follow set procedures, you may not meet the legal test for exemption and must be paid overtime. We are employment attorneys who help IT workers recover unpaid wages. We can help get you paid what you are owed. 📞 Free attorney consultation – no obligation (888) 416-6654 🌟 20+ years fighting for California workers’ rights 💸 No upfront costs – we only get paid if you win or settle ** Call or email us today to find out how much you may be owed. Chris Hamner Attorney at Law HAMNER LAW OFFICES 26565 West Agoura Rd., Suite 200 Calabasas, California 91302 www.hamnerlaw.com 💼 Get Paid Everything You Are Owed. ATTORNEY ADVERTISEMENT

736 N Broadway STE 106, Los Angeles, CA 90012, USA

Negotiable Salary

Network Operation Center Lead63931768249603121

Craigslist

Network Operation Center Lead

We are seeking an experienced Network Operations Center (NOC) Technician with proven leadership abilities and strong technical expertise. The ideal candidate will lead a team of 5, manage support operations, and ensure system reliability across a variety of platforms and tools. Responsibilities Lead and mentor a team of 5 NOC technicians, ensuring effective workflow and issue resolution. Manage, track, and resolve incidents through a ticketing system. Administer and support Office 365 and Active Directory environments. Configure and maintain MFA and MDM solutions. Support and manage cloud platforms, including Amazon Web Services (AWS) and Microsoft Azure (Entra). Implement and monitor EDR (Endpoint Detection and Response) solutions. Create, maintain, and update technical documentation, processes, and knowledge base articles. Communicate effectively with team members, leadership, and stakeholders through clear written and verbal communication. Qualifications Prior experience as a NOC Technician or similar technical operations role. Strong background in Office 365 administration and Active Directory. Hands-on experience with MFA, MDM, AWS, Azure Entra, and EDR software. Demonstrated leadership skills in managing a small technical team. Excellent documentation, writing, and communication skills.

736 N Broadway STE 106, Los Angeles, CA 90012, USA

$70,000/year

⚖️ IT Workers - Are You Getting Paid Everything You’re Owed? (Southern California)63818669632897122

Craigslist

⚖️ IT Workers - Are You Getting Paid Everything You’re Owed? (Southern California)

💻 Are you misclassified as exempt from overtime pay? ⏳ Are you working long hours without proper overtime pay? 🥪 Are you getting your legally required meal and rest breaks? If the answer is YES to any of these, we can help. Most tech support workers cannot be paid a salary and be classified as exempt from overtime, even if your employer has classified you that way. 🌟 20+ years of experience fighting for California workers’ rights. 💵 No upfront costs – you pay nothing unless we win or settle for you. 📧 Email at us today for a free consultation and find out how much you may be owed. Chris Hamner Attorney at Law HAMNER LAW OFFICES 26565 West Agoura Rd., Suite 200 Calabasas, California 91302 www.hamnerlaw.com 💼 Your Rights Matter. Let Us Fight for You. ATTORNEY ADVERTISEMENT

736 N Broadway STE 106, Los Angeles, CA 90012, USA

Negotiable Salary

Cell Phone/Laptop/Tablet/Computer Repair Technician (Orage)63582325421827123

Craigslist

Cell Phone/Laptop/Tablet/Computer Repair Technician (Orage)

Smart Phones: Cellphone Screen Repairs for iPhone Android devices and tablets iPads. Charging port, battery replacement, back glass repairs. PC: Screen Replacement , battery replacement , keyboard replacement .motherboard replacement Component upgrades/replacements, e.g. RAM/HDD/motherboard/power supply. Virus/Malware Removal. Software Installations. Laptop: Screen Replacement , battery replacement , keyboard replacement .motherboard replacement Component upgrades/replacements, e.g. RAM/HDD/motherboard/keyboard/LCD/LED/digitizer. Virus/Malware removal. Software Installations. LCD assembly replacements. Mac/MacBook's: Screen Replacement, battery replacement, keyboard replacement. motherboard replacement Component upgrades/replacements, e.g. RAM/HDD/motherboard/keyboard/LCD/LED. OS Reloads. Other Qualities Needed: Dependability and Punctuality. Positive Attitude. Self Management. Has to have a wide experience with software (Windows and Mac Platforms). Experienced dealing with Hardware issues ( Diagnosis and repair), assembly, and disassembly of small electronics products. Prepare necessary paperwork for ordering parts and manage them upon receipt. Prepare required reports and submit them to the Repair Supervisor. Maintain work environment clean and organized. Skills: Exceptional customer service Good communication skills (prefer English and Spanish) Up to 1 years of related experience repairing Cellphone Tablet /Computer laptop / Game Consoles Completion of high school/GED and at least one (1) years of industrial electronics Ability to use small hand tools. Ability to handle sensitive electronics components. Has to have the ability to disassemble and assemble Computers, Laptops, Game Consoles, Tablets, and Smartphones. Experience dealing with Mobile Devices Hardware Removing and replacing Screens, Digitizers on phones and tablets.

3533 E Chapman Ave, Orange, CA 92869, USA

$20/hour

Check list for your specialty (Southern California)63766396398721124

Craigslist

Check list for your specialty (Southern California)

Seeking Professional Individuals (Active or Retired) Across Southern California We are looking for qualified professionals, active or retired, in various fields throughout California who can provide phone consultations. Services may include, but are not limited to, troubleshooting, research, critical thinking, issue identification and resolution, constructive feedback, investigation, advising, providing estimates, offering references, observation, answering questions, and delivering outstanding customer service in their specific area of expertise. Please submit your contact information and credentials that demonstrate your professional qualifications, such as relevant work experience, certifications, licenses, or education. Flexible schedule Work from anywhere Part time/Full time Only need computer or smart phone $30+ per hour Performance-driven compensations Limited spaces available for each specialty! Specialty’s Needed! Accountant Appliance repair Arborist Architects Auto body Block wall Cabinetry Carpenters Carpet install Carpet cleaning Chefs Chiropractor Computer programmer Computer tech Concrete contractor Cosmetic consultant Drywall and texture Educators Electrician Engineers Exercise instructor Fashion consulting General contractor Glazier Home audio and security Home inspection Horticulturalist Housekeeping HVAC repair Insurance broker Interior designer Irrigation tech Junk removal Landscapers Lawn care Locksmiths Masonry Mechanic Mold test and repair Moving services Nurse Painting Paver contractor Pest control Physical trainer Photography Plumbers Pool maintenance and repair Real estate Remodel contractor Roofers Security consultant Solar install and maintenance Sport therapist Sport trainers Stone contractor natural and veneer Stucco and plaster Tile install Technology consulting Therapist Transportation Upholstery cleaning Veterinarians Flooding Welders Window treatments Wood framers

993 E 42nd St, Los Angeles, CA 90011, USA

$30/hour

Radio restoration technician (West Torrance)63766352862979125

Craigslist

Radio restoration technician (West Torrance)

We are dedicated to recapturing the excitement of radio as the transformative technology of the early 20th Century. We restore and sell tube-era radios, including collectable vintage broadcast receivers and ham gear. Full-time or flexible part-time work assisting in trouble shooting and repair. Must have basic understanding of electronics. Will train in vacuum tube circuitry. Amateur radio license a plus. Great for semi-retired person or student.

20929 Hawthorne Blvd, Torrance, CA 90503, USA

Negotiable Salary

Diesel MECHANIC WANTED! (Bellflower)63656159883649126

Craigslist

Diesel MECHANIC WANTED! (Bellflower)

Diesel Mechanic Wanted! Knowledge in brakes, suspension, chassis, and general service repair. Knowledge of welding preferred but not necessary. We are a tanker oil transport company in Bellflower. Health benefits (50% of FAMILY premium employer covered-medical & dental), vision, 401k (employer match 25%), 100% paid life insurance, paid vacation (1-2weeks), paid holidays (5 Days), paid sick days ( 5 Days). Come join the C&C team! A family company since 1945. Join the C&C team! IF APPLYING VIA EMAIL, PLEASE PROVIDE A CALLBACK NUMBER.

15322 Lakewood Blvd, Paramount, CA 90723, USA

$30/hour

Copier, Printer, Scanner -Field Technician (Southern California)63611849786627127

Craigslist

Copier, Printer, Scanner -Field Technician (Southern California)

Seeking an experienced technician to repair multi-functional printers, scanners and other electo-mechancal office equipment. Must have excellent troubleshooting skills, be very reliable and good customer service skills. Position starts part-time, Monday to Thursday from 8 am to 5 pm. We provide training. Starting salary is $3,900 per month. Monthly medical insurance allowance of $250. We provide an automobile and reimbursement all business expenses. Only responses with resumes will be accepted.

9531 Compton Ave, Watts, CA 90002, USA

$3,900/month

Auto repair mechanic (Bellflower)63611848684291128

Craigslist

Auto repair mechanic (Bellflower)

Auto shop located in Bellflower is looking for an experienced repair mechanics. Full time Part time Need to have at least three years of experience, able to work independently, responsible. English speaker preferred. Require having your own basic tools.

16307 Bellflower Blvd, Bellflower, CA 90706, USA

Negotiable Salary

Looking for someone that specializes in Google for businesses (Riverside)63580587889667129

Craigslist

Looking for someone that specializes in Google for businesses (Riverside)

Looking for someone to help optimize my Google account for my businesses And organize them Must have experience using Google and know the In-N-Outs of Google Text 951-264-4266

13414 Mardi Gras Ln, Riverside, CA 92503, USA

Negotiable Salary

Diesel Truck and Construction Equipment Mechanic (Los Angeles)635823726544651210

Craigslist

Diesel Truck and Construction Equipment Mechanic (Los Angeles)

Job Summary We are seeking a skilled Diesel Trucks and Equipment Mechanic to join our team. As a Diesel Mechanic, you will be responsible for performing maintenance and repairs on diesel-powered vehicles and equipment. Your expertise in mechanical knowledge and electrical systems will be crucial in diagnosing and resolving issues efficiently. If you have a passion for working with diesel engines and enjoy problem-solving, we would love to hear from you. Responsibilities - Perform routine maintenance tasks such as oil changes, filter replacements, and lubrication of engines - Diagnose malfunctions and perform necessary repairs on diesel engines, transmissions, and other components - Inspect brake systems, steering mechanisms, wheel bearings, and other vital parts to ensure proper functioning - Use diagnostic tools to identify electrical system issues and repair or replace faulty components - Conduct thorough inspections of vehicles and equipment to identify potential problems or areas for improvement - Keep accurate records of all maintenance and repair work performed - Adhere to safety protocols and maintain a clean and organized work environment -A Heavy Duty Equipment Mechanic does journey-level work in the maintenance and repair of construction, road maintenance and/or builds and installs or modifies equipment for special purposes. Qualifications - Valid state-issued driver's license and clean Driving record - Proven experience as a Diesel Mechanic or similar role - Strong mechanical knowledge of diesel engines, transmissions, and other related components - Proficiency in using diagnostic tools and reading schematics - Ability to assemble, disassemble, and reassemble engine parts accurately - Familiarity with vehicle maintenance procedures and schedules - Excellent problem-solving skills with the ability to troubleshoot issues efficiently - Experience operating forklifts and power tools is a plus If you are a skilled Diesel Mechanic looking for a challenging opportunity with room for growth, we encourage you to apply. We offer competitive pay rates and a supportive work environment. Join our team today! Job Type: Full-time Pay: $25.00 - $30.00 per hour Descripcion: We are seeking a qualified Diesel Truck and Equipment Mechanic to join our team. As a Diesel Mechanic, you will be responsible for maintenance and repairs of diesel vehicles and equipment. Your experience in mechanical and electrical systems will be crucial to efficiently diagnose and resolve problems. If you are passionate about working with diesel engines and enjoy problem-solving, we would love to hear from you. Responsibilities - Perform routine maintenance tasks such as oil changes, filter replacements, and engine lubrication. - Diagnose faults and perform necessary repairs on diesel engines, transmissions, and other components. - Inspect brake systems, steering mechanisms, wheel bearings, and other vital parts to ensure proper operation. - Use diagnostic tools to identify electrical system issues and repair or replace defective components. - Conduct thorough inspections of vehicles and equipment to identify potential problems or areas for improvement. - Maintain accurate records of all maintenance and repair work performed. - Follow safety protocols and maintain a clean and organized work environment. - A Heavy Duty Equipment Mechanic performs journey-level work in the maintenance and repair of construction, road maintenance and/or builds, installs or modifies equipment for special purposes. Qualifications - Valid state-issued driver's license and good driving record - Proven experience as a Diesel Mechanic or in a similar position - Solid mechanical knowledge of diesel engines, transmissions, and other related components - Proficiency in using diagnostic tools and interpreting schematics - Ability to accurately assemble, disassemble, and reassemble engine parts - Familiarity with vehicle maintenance procedures and schedules - Excellent problem-solving skills with the ability to efficiently troubleshoot issues - Experience operating forklifts and power tools is desirable - If you are a qualified Diesel Mechanic looking for a challenging opportunity with growth potential, we encourage you to apply. We offer competitive wages and a supportive work environment. Join our team today! Job Type: Full-time Pay: $25.00 - $30.00 per hour

9531 Compton Ave, Watts, CA 90002, USA

$25-30/hour

Electronic Tester - 2nd Shift (La Mirada)635823726796811211

Craigslist

Electronic Tester - 2nd Shift (La Mirada)

Solid State Devices, Inc. Company Overview High Density, High Performance, and High Reliability Products for Aerospace & Defense SSDI has been a pioneer in semiconductor manufacturing for over 50 years and has earned a reputation for setting the highest standards of reliability and performance. SSDI's high power and high voltage semiconductors and electronic systems meet the critical needs of many Aerospace and Defense applications. Electronic Tester (2nd Shift) We are currently seeking motivated Electronic Testers (2nd Shift) to join our dynamic team in the semiconductor industry. The successful candidate will perform testing on manufactured components, electronic modules and assemblies to determine the quality of materials and finished product. Training will be provided! Key Responsibilities: Perform testing on components, electronic modules and assemblies Achieve production goals while performing the assigned test duties Follow standardized procedures and visuals for assigned test operations Advise supervisor of any recurring test failure so that corrective action may be taken Load and unload test fixtures properly Label, stamp or mark manufactured parts with efficiency Maintain an organized and safe work environment Qualifications: Basic math skills required Microsoft Excel experience is a plus! Education: High School Diploma / GED Experience: Minimum of 6-months experience in a relevant production position is a plus! Schedule: Full-time / Monday - Friday / 3:00pm - 11:30pm Salary: $17.00 - $18.50 per hour (Plus hourly differential for working on night shift!) / Bi-Weekly Pay Schedule (Direct Deposit) This is not a guarantee of compensation or salary, as final offer amount may vary based on experience. Solid State Devices, Inc. proudly offers a comprehensive benefits package to all regular full-time employees, which includes: Medical, Dental, and Vision Insurance Group Life Insurance / AD&D (Accidental Death & Dismemberment) Term Life Insurance / AD&D (Accidental Death & Dismemberment) Long Term Disability Insurance Paid Time Off (PTO) 8 Paid Holidays 401(k) Retirement Plan with company match We are committed to supporting the health, financial security, and well-being of our employees and their families. Solid State Devices, Inc. is an Equal Opportunity Employer We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. I understand that if I am extended an offer of employment, it will be conditional upon my successfully passing a post-offer, pre-employment Background and Drug Screen. Upon employment, I agree to the following: Signing an Employee Creation Assignment & Non-Disclosure Abiding by all rules, regulations, and performance standards of Solid State Devices, Inc. Application forms and materials are the property of Solid State Devices, Inc. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://ssdipower.isolvedhire.com/jobs/1581068-486711.html

13716 La Mirada Blvd, La Mirada, CA 90638, USA

$17-18/hour

Mechanic/wheel alignment tech (Riverside)635804053473291212

Craigslist

Mechanic/wheel alignment tech (Riverside)

Looking for a responsible and dependable person who knows how to operate wheel alignment machinery. Must have experience. Great pay with years experience. Contact Hector. Number below. Serious inquiries only please.

2910 Arlington Ave, Riverside, CA 92506, USA

Negotiable Salary

Technical Support Specialist (Huntington Beach)635823250160671213

Craigslist

Technical Support Specialist (Huntington Beach)

To be considered for this role please submit your application through the following link: https://jobs.calitgroup.com/apply/uwlAaik9FL/Technical-Support-Specialist-OnSite-In-Huntington-Beach?source=Craigslist CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Technical Support Specialist. You will install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy, enjoy supporting end users, and looking to learn new technologies in a fast-paced environment, we’d like to meet you! To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions and be able to communicate clearly both verbally and written. You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. This is a great opportunity to expand your IT knowledge with a fast-growing IT Service Provider! Responsibilities: -Provide Windows, Mac, mobile device, cloud application (e.g. Microsoft 365, Google Workspace, etc.), support -Troubleshoot network connectivity issues, install operating systems & applications, system imaging and system migration -Setup and train users with required applications and hardware -Resolve issues for clients remotely and in-person -Assist with regular proactive monitoring of client backup & data recovery operations -Track customer issues and resolutions with using our ticketing system -Build rapport with clients Requirements: -4-Year College Degree or equivalent experience in a similar position -Microsoft 365 / Azure Management -VMware experience a plus -At least 1 Moderate Level certification desired (e.g. Microsoft, CompTIA) -Excellent verbal and written communication skills -Strong troubleshooting and critical thinking skills -Positive and professional demeanor -Must demonstrate the ability to effectively work independently -Must have strong organizational, priority and time management skills with the ability to multitask -Reliable personal vehicle with the ability to drive to clients as required -Ability to participate in after hours on-call rotation Compensation/Benefits: -Ten paid holidays per year -Paid time off -Paid Sick time -401(k) with matching -Health insurance -Dental insurance -Vision insurance -Volunteer time off -Casual work environment -Cell phone reimbursement -Professional development assistance -Referral program Interested? To be considered for this role please submit your application through the following link: https://jobs.calitgroup.com/apply/uwlAaik9FL/Technical-Support-Specialist-OnSite-In-Huntington-Beach?source=Craigslist

1950 Yorktown Ave, Huntington Beach, CA 92648, USA

$20-30/hour

Craigslist

Receiving Inspector

Job description: Our shop is in immediate need for a Quality Control Inspector to Perform routine visual and dimensional inspection and check parts for surface defects, shifts, contours, cleaning, chipping, grinding, blowholes, etc., using standard and prescribed methods, procedures and gauging devices Responsibilities: • Develop and maintain facility quality systems • Oversee painting processes and safety • Maintain systems for checking and verifying process compliance • Ensure effective training in quality control • Performs inspections of raw materials and assemblies made to blueprint • Ensures precise conformance to specifications, tolerances, and workmanship standards • Documents, maintains and records inspection results by completing reports and logs, summarizing re-work and waste, and inputting data into quality database • Identification and maintenance of non-conforming product. • Report findings of quality control audit to the manager. Requirements: • experience in QC/QA inspection • Excellent writing and verbal skills • Familiarity with MS Word and Excel • Familiarity with geometric dimensioning and tolerancing • General mechanical inspection capabilities • Must be able to read and interpret technical drawings/prints • Must be able to use calipers, micrometers, pin gauges, etc. • Must be able to communicate with production personnel • Must be able to analyze information and report research results • Must have excellent documentation skills • Must be able to read and write English. • Must be able to lift up to 50 lbs • Must pass background/drug test Benefits: • Health insurance • Dental insurance • Vision insurance • Retirement plan • Paid time off Schedule: • 8 hour shift • Day shift • Monday to Friday • Overtime Application Question(s): • Are you willing to undergo a background check and drug screen, in accordance with local law and regulations? Experience: • Mechanical QA / QC: 2 years (Required) • QA/QC manufacturing setting: 2 years (Required) Work Location: In person

8896 Sequoia Ct, Garden Grove, CA 92841, USA

$20-24/hour

Computer Technician Wanted - Computer Store (Long Beach)634844465614111215

Craigslist

Computer Technician Wanted - Computer Store (Long Beach)

- Must have 2-3 years of computer experience (fixing friends computers does not qualify you for this job). - Must be able to fix software problems - Organized and always on-time - Basic networking skills - Must be comfortable and professional dealing with customers - Must be able to travel locally for in-house repairs - Send me your resume and I will get back to you as soon as I can. - Hours required for this job: 9am -- 5:30pm (Monday - Friday) - Candidate will be tested for his/her technical skills

Cherry & Willow SW, Signal Hill, CA 90755, USA

Negotiable Salary

Seeking Skilled Field Service Technician (LA, SB, Riv Counties)634698451412491216

Craigslist

Seeking Skilled Field Service Technician (LA, SB, Riv Counties)

Job Summary: We are seeking a dependable and customer-focused Service Technician to join our team. This hands-on role involves installing and repairing chemical dispensing equipment at customer sites, providing exceptional service and support to maintain accounts, and making small deliveries as needed. Key Responsibilities: • Equipment Installation & Repair o Install, maintain, and troubleshoot company fluid dispensing equipment at customer locations. o Perform routine maintenance and emergency repairs to ensure reliable operation. • Customer Service & Account Support o Build positive relationships with customers by delivering responsive and professional service. o Address service-related questions or concerns and follow up to ensure satisfaction. o Document service activities and update account records as needed. • Delivery Support o Make timely and accurate deliveries of parts, equipment, or small products to customers within the service area. o Maintain delivery logs and ensure proper handling of materials. Qualifications: • High school diploma or GED required; technical training or certifications a plus. • Proven experience in a service or technical role preferred. • Valid driver’s license with a clean driving record. • Strong mechanical and troubleshooting skills. • Excellent communication and customer service abilities. • Able to lift up to 50 lbs and work in various indoor/outdoor environments. Benefits: • Competitive hourly wage • Company vehicle to use during work hours • Training in Installation and Repair of equipment • Tools Provided • Paid time off and holidays • Health benefits (medical after probationary period) • Ongoing training and advancement opportunities Apply today by sending us your work history and Cell # so we may call you to become a key part of a growing team committed to quality service and customer satisfaction.

9611 Cherimoya Dr, Fontana, CA 92335, USA

Negotiable Salary

Level 1 Technology Support Specialist634998381408031217

Workable

Level 1 Technology Support Specialist

This position will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiple locations and many different industries. The Level 1 Technology Support Specialist will be responsible for the administration and internal support of the Clients’ PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. · Honest, self-motivated, professional, team player and the ability to work with minimal supervision · Travel to client offices when needed · Exceptional customer service skills, organizational skills with a proven ability to manage multiple priorities · Ability to learn new technology quickly · Must be able to diagnose problems quickly and correctly with computer systems and introduce a resolution · Provides installation, support, and maintenance of workstation, scanner, fax, printers, mobile devices, etc. · Answer client calls and create detailed tickets · Escalate tickets to the appropriate technician when needed · Remote/ On-site troubleshooting of level 1 issues such as desktop hardware failures · Will be responsible for taking calls on an On-Call rotation · Punctuality is required · Provide helpdesk support and resolve problems to the end user's satisfaction · Monitor and respond quickly and effectively to requests received through phone calls or email to ticketing system · Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority · Modify configurations, utilities, software default settings, etc. for the local workstation · Utilize and maintain the helpdesk tracking software · Document internal procedures · Assist with onboarding of new users · Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment · Install, test, and configure new workstations, peripheral equipment, and software · Maintain inventory of all equipment, software, and software licenses · Manage PC setup and deployment for new employees using standard hardware, images, and software · Assign users and computers to proper groups in Active Directory · Perform timely workstation hardware and software upgrades as required SUPERVISORY RESPONSIBILITIES: None COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: · Problem Solving - Identifies and resolves problems in a timely manner · Gathers and analyzes information skillfully · Develops alternative solutions Customer Service · Manages difficult or emotional customer situations · Responds promptly to customer needs · Responds to requests for service and assistance · Meets commitments Interpersonal Skills · Maintains confidentiality · Listens to others without interrupting · Keeps emotions under control Oral Communication · Speaks clearly and persuasively in positive or negative situations · Listens and gets clarification · Responds well to questions Written Communication · Writes clearly and informatively · Able to read and interpret written information Quality Management · Looks for ways to improve and promote quality · Demonstrates accuracy and thoroughness Business Acumen · Understands business implications of decisions · Aligns work with strategic goals Ethics · Treats people with respect · Keeps commitments · Inspires the trust of others · Works with integrity and ethically · Upholds organizational values Organizational Support · Follows policies and procedures · Completes administrative tasks correctly and on time · Supports organization's goals and values Strategic Thinking · Develops strategies to achieve organizational goals · Understands organization's strengths & weaknesses Judgment · Displays willingness to make decisions · Exhibits sound and accurate judgment · Supports and explains reasoning for decisions · Includes appropriate people in decision-making process · Makes timely decisions Motivation · Sets and achieves challenging goals · Demonstrates persistence and overcomes obstacles Planning/Organizing · Prioritizes and plans work activities · Uses time efficiently · Plans for additional resources · Sets goals and objectives · Organizes or schedules other people and their tasks Professionalism · Approaches others in a tactful manner · Reacts well under pressure · Treats others with respect and consideration regardless of their status or position · Accepts responsibility for own actions · Follows through on commitments Quality · Demonstrates accuracy and thoroughness · Looks for ways to improve and promote quality · Completes work in timely manner Attendance/Punctuality · Is consistently at work and on time · Dependability · Follows instructions, responds to management direction · Takes responsibility for own actions · Keeps commitments · Commits to long hours of work when necessary to reach goals · Innovation Meets challenges with resourcefulness QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Office software; including Word, Excel, Email and Scheduling software PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 60 pounds. Employee is required to maintain a valid driver’s license with reliable transportation. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Job Type: Full Time Required education: · Associate degree in IT, Computer Science or related field Required experience: · 1-3 years of relevant technical experience · Customer Service: 1 year (preferred) · Types at least 40 wpm · Proficient MS Office Experience Preferred certifications: · Windows: 1 year · Customer Service: 1 year · A+ Certification · Network+ · Microsoft Certified Professional · MCSA · MCITP

Pasadena, CA, USA

Negotiable Salary