IT Support Technician

Job Summary: This role is on-site and responsible for supporting the organization’s computer systems, hardware and software and helping end users with technical issues submitted through the help desk. Duties and responsibilities: • Installs, configures, upgrades, and troubleshoots problems related to hardware, software, phones, and other equipment (e.g., printers) and systems. . Install and configure Digital Watchdog security systems • Troubleshoots Level 1 problems related to any aspect of network/telecommunications systems and PC’s. • Diagnose, tracks, resolves, and documents problems and resolutions. • Onboards new employees, issues equipment, and assists with workstation set-ups. Provisions system access and sets permission for employees based on department and position. • Supports end user training related to spam filtering. • Offboards employees; retrieves equipment, removes licenses and access from IT systems and business applications upon separation. • Uses internal and external knowledge bases and resources to research issues independently, escalate issues outside the technician’s level of knowledge and experience (including most server and networking issues, as appropriate) • Advises, trains, and assists users on how best to utilize systems. • Coordinates with outside IT consultants regarding systems and issues needing resolution. Qualifications: . Knowledge of Digital Watchdog security systems • Knowledge of iOS, Apple iPads, Square software and POS networks. • Knowledge of Windows 10/11 systems, Microsoft 365, email, and printers. • Ability to provide quality customer service and teamwork while managing multiple tasks and projects under competing deadlines. • Strong senses of discretion, urgency and confidentiality. • Knowledge of iOS, Apple iPads, Square software and POS networks. • Ability to monitor and edit website, as needed. • A knowledge of security systems, with substantial number of IP cameras and related network is a plus. • May be required to assist in the evening and/or weekends and travel occasionally. Will be required to work overtime hours at 4th of July and New Year’s Eve.

Senior Network Engineer Duration: Long Term Contract Location: Getzville NY – Onsite Note: should be expertise in NOC and Operation and should have active Certificate with CCNA, CCNP   Job Description: As a Network Operations Engineer, you will: •             Provide 1st/2nd line technical support & incident management, monitoring for circuits and hardware. Report and track carrier issues, hardware RMA’s etc. •             Manage operational network maintenance activities and implement changes •             Provide monitoring & fault management and remediation of alerts. Tuning & optimization of monitoring systems •             Assist with root cause analysis of incidents •             Assist with periodic network reviews and analysis •             Help with establishment of operational procedures & support documentation •             Review, track and update network operations policies, standards and documentation •             Assist with development of the network management platform adoption, configuration and tuning •             Complete Daily network checks and operational handover duties •             Participate in shift rotation coverage What You'll Need: •             10+ years’ experience in IT infrastructure operations/support role •             Knowledge of network routing and switching technologies and routing protocols •             Experience with various Cisco equipment (routers, switches) •             Experience with Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable •             Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable •             Formal technical certification such as CCNA/CCNP

HotBed Technologies, Inc. is currently in search of experienced AV Engineers, data/voice cabling Installers, Project Managers, Purchasing reps, Pre-Sales engineers, Account Managers and installation subcontractors for our projects in the Northern VA, MD and the DC area. Installer positions available for working either as a full-time employees or by the hour, during normal working hours for ongoing projects we are involved in. AV Engineers should have hands on experience running AV cable, terminating connectors, mounting TV's and Projectors, installing speakers, mics, amps, mixers, control systems, programming, etc.. LV Installers: Experience with cabling projects for Cat6, fiber, coax cable required. Experience running and terminating Cat6 cable a requirement. Experience with punching down patch panels, jacks and testing also required. Should be able to operate a Hilti Gun for j-hooks and bundle consolidation and use a Fluke Tester. Fiber experience a plus. Full-time Installer positions will involve work during normal hours and at times after hours and on weekends. Must have your own basic tools and transportation. PT Installer weekly workload could be 20 to 40 hours to start with the goal of making this a full-time position over time. (Subcontracting companies also considered) PM's / Quoting: Experience overseeing crews that will be pulling cables, punching down patch panels, terminating jacks and Fluke testing is required. Experience ordering cable and equipment for these projects from distributors is also required. The ability to use MS Excel and MS Word for quote preparation is required. Ability to put together cabling as-builts and marked floorplans for quotes is also required. This supervisory position is a hands-on role for full-time employment. Sales - Seeking experienced account managers that have been selling AV, LV Cabling, Datacenter solutions, circuits, managed services, IT, and/or Hosted Voice, to commercial accounts. Pre-Sales Engineers should have experience conducting sales calls, designing AV and LV Systems, creating proposals in Excel, creating system diagrams is a plus, but not required. All: Experience with CCTV and Access Control Systems a plus. We are also in search of Account Managers with sales experience in the Commercial Low Voltage and Audio Visual space. Our office is in McLean, VA with 99% of the work in the DC metro area. If you are interested, please email info@hotbedtech.com with your required salary or hourly rate, resume and availability. Please see our website at www.hotbedtech.com for more information on our company.

Honest Networks is hiring a Network Engineer to join our rapidly expanding team. The hours for this full-time position would be 8am-4pm from Tuesday-Saturday. Primary Responsibilities Responding quickly and thoughtfully to incoming support inquiries and issues. Communicating directly with existing and prospective customers via phone, text, web chat, and email. Advanced troubleshooting of Wi-Fi and other WAN/LAN networking issues. Providing direct support to the lead engineer. This job is not remote and is based in either New Jersey, New York, Connecticut or Philadelphia. Requirements Technical Skills Working knowledge of IP protocols (TCP/UDP), dynamic routing, OSPF/BGP Strong familiarity with fiber optic networking (working with SFP modules, SM fiber cabling) Comfortable working in command line environments with Cisco/Juniper, bonus: Mikrotik Working knowledge of OSI model Experience with network monitoring software preferred Familiarity with wireless broadband radio and fiber networks. Personal Attributes Calm temperament: Comfortable handling time-sensitive, high-pressure situations with empathy, confidence, and patience. Works well under pressure; example: can identify and solve service-impacting network issues in a timely mannger Friendly, enthusiastic, and professional communication . You may be asked to interact with customers and must have strong customer communication and customer service skills Driven, highly-organized, and nimble. As a small company, each of our team members wears multiple hats and needs to be flexible to the changing needs of the company. Interest in networking, startups, and solving technical problems. Benefits Attractive salary based on capabilities and background. Profit sharing Paid time-off (PTO). Medical and dental benefits. About Honest Networks Honest Networks believes high-quality and affordable internet service is a great enabler for our communities, providing the fundamental infrastructure to learn, create and enjoy. We are a fast-growing, venture-backed, internet provider headquartered in downtown Manhattan. We are focused on providing the gigabit internet service at affordable, transparent prices, with exceptional customer service. We do this by employing employees with high integrity, a strong work ethic and a passion for learning. If working in a fast-paced, results-oriented and mission driven environment excites you, we encourage you to apply and join our team. Learn more at www.honest.net

A Grocery & Restaurant IT Manager's job description includes overseeing IT infrastructure for both grocery stores and restaurants, managing point-of-sale (POS) systems, ensuring network security, and supporting staff with technology issues. They are responsible for maintaining and upgrading hardware and software, IT projects, and often working with vendors to implement new technology solutions. This role requires a strong understanding of both retail and hospitality technology, including inventory management, payment processing, and operational software. Key responsibilities • Infrastructure management: Install, configure, and maintain hardware, software, and network infrastructure across multiple locations, including servers, computers, and networking equipment. • System administration: Manage and support POS systems, back-office software, and other critical applications used in grocery and restaurant operations. • Telephones &Payroll Clocks Repair and Maintenance: Manage phone systems, equipment for time clocks. Manage and support POS systems, back-office software, and other critical applications used in grocery and restaurant operations. • Technical support: Provide help desk support to staff, troubleshoot technical problems, and ensure all systems are running smoothly and efficiently. • Security and compliance: Implement and maintain IT security measures to protect sensitive data, including customer payment information and employee records. • Project management: Lead IT projects, such as system upgrades, new software rollouts, and technology implementations, from planning through completion. • Vendor management: Liaise with third-party vendors for hardware, software, and IT services, ensuring services meet business needs and are cost-effective. • Financial Reporting & Budgeting: Assist CFO with Financial reporting and data management, maintenance, & financial reporting, including planning for capital expenditures, maintenance costs, and operational expenses. Required skills and qualifications • Proven experience in IT management, with a strong understanding of networking, hardware, and software. • Advanced Excel and reporting knowledge required. • Experience with POS systems and other retail/hospitality technologies is often required. • Strong problem-solving, analytical, and troubleshooting skills. • Excellent communication and interpersonal skills, with the ability to train and support staff. • Ability to manage multiple priorities and projects simultaneously. • Understanding of data security principles and best practices. • Relevant certifications (e.g., CompTIA, Microsoft) can be beneficial.

Title: Cisco Engineer Location: St Louis, MO Position: 6+ Months (Contract) Rate: $Open Description:-  Minimum 7-8 years of hands-on experience designing and installing complex Cisco network systems  Experienced automating implementations, configuration, and management  Extensive knowledge of routing, switching, load balancing, network security solutions  Experience configuring, installing, upgrading, testing, and troubleshooting large-scale network environments  Excellent analytical, problem-solving, verbal and written communication skills  Certifications: Cisco certs and all others Requirements Note: If interested please send your updated resume and include your Rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us. We look forward to hearing from you at the earliest!