IT Field Technician – Networking & Low Voltage Cabling (Atlanta, Georgia USA)

This is not a remote job. We do not accept applications through this website. Please visit our website for online application, job description and more details about benefits. https://www.coastccu.org/community/careers/ This is an Exempt position. Job Summary Under minimal supervision serves as operating lead for network systems and network communications. Designs, installs, and manages networking and communication solutions. Proactively locates and corrects potential areas of trouble. Configures and manages Cisco ASA and Palo Alto firewalls, SD-WAN architecture and routing, IDS/IPS, and network security systems. Assists the team in ensuring member services are operational 24x7 and supports organization strategic goals and objectives. Essential Functions • Architects, designs, implements, and supports credit union network infrastructure including switches, routers, firewalls, IDS/IPS, SD-WAN, wireless, telephony, vendor circuits, and other communication systems. • Architects, designs, implements, and supports credit union network to ensure high availability of systems including Citrix, Microsoft Windows Server, Email, Virtual Servers (HyperV), Web Filtering, and Database Systems. Designs and implements solutions which operate efficiently, generate a minimum of support calls, and result in few or no emergency actions after deployment. • Architects and directs the implementation of remote service solutions including cloud-based D/R systems, cellular backups, VPNs, remote access for staff, vendor communication, Internet, and site-to-site connections. Provides escalated support for the Systems Administrator as needed. • Implements security networking topologies and features such as VLAN separation, access lists, IPSEC VPN tunnels, AAA authentication, and network load balancing. • Documents and educates Information Systems and Information Security staff on network system operation and support. Maintains detailed documentation of network data flow diagrams, network topologies, and procedures to assist with exams, audits, and network operations and support. • As needed, assists the I.S. team with support issues and escalated problems. • Serves as an escalation resource for the Service Desk, Information Security team, and System Administrators. • Proactively identifies areas needing improvements in disaster recovery / business continuity and implements changes as directed. • Analyzes network performance and recommends improvements in communications and security, and implements as needed. • Supports the Information Security and System Administration teams in continuous security improvement and vulnerability management. • Ensures all new information systems conform to security policy and utilize security best practices. • Monitors and stays current on technical developments in the networking, Internet, communication, and telephony software space. Regularly identifies and recommends new technologies appropriate for the credit union. • Audits network and communication systems and software for license compliance, security readiness, and vulnerability concerns as directed by management. • Identifies cost savings and efficiency improvement opportunities and presents recommendations to management. • Attends out-of-area training and seminars (requiring overnight stays) as appropriate. • Able to work flexible hours, including nights, weekends, and holidays as assigned. • Performs other duties as assigned. Required Knowledge, Skills, and Abilities • Extensive knowledge of key networking protocols including TCP/IP and UDP, and routing protocols such as BGP and OSPF. • Extensive knowledge of Cisco ASA and Palo Alto firewalls and routing. • Extensive knowledge of SD-WAN and VLAN environments. • Understands and accurately responds to complex verbal and written communications with clear and accurate verbal and written responses. • Communicates and works effectively and collaboratively with other teams across all levels of the credit union. Explains technology clearly. • Operates, maintains and troubleshoots a variety of security hardware and software. • Reads and comprehends technology and security manuals, instructions, correspondence, and online documentation in support of current and new technology. • Creates and edits technical documentation, providing clearly understandable and grammatically accurate information for employees. Reviews existing documentation to ensure accuracy and ensure it is understandable by non-IS employees. • Exercises mathematical and conceptual abilities in the development of cost/benefits analysis and other projects requiring abstract reasoning and judgment. • Demonstrates a willingness and enthusiasm for learning and self-development. Education and Experience • Requires a four-year college degree in Computer Science, Computer or Systems Engineering, Information Systems, or similar computer field, or equivalent experience. • Requires at least one Palo Alto Networks Specialist certification. • Requires knowledge and demonstrated experience in Networking Systems, such as Cisco, Palo Alto Networks, Fiber/MPLS/T1, VPN systems, Firewall Administration, Routers, Switches, and SD-WAN. • Minimum of 5 years experience architecting, designing, and implementing network solutions such as Cisco switches and routers, VPNs, Cisco ASA and Palo Alto firewalls, IDS/IPS, and SD-WAN. • Experience with complex Windows environments including Windows Server, Windows Domains, multi-segment LANs, distributed server environments, and virtual servers, is desirable. • Minimum of 10 years total experience implementing, upgrading, and maintaining network and computer systems in a high-availability environment. • Financial services experience is desirable. Additional Requirements • Incumbent must be bondable. Physical Requirements This is a moderately sedentary office classification although standing and walking between work areas is required. Individual(s) in this class must possess the mobility to work in a standard office setting and use standard office equipment, including a computer; visual acuity to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator at a reasonable speed, and to operate standard office equipment. Person(s) in this classification occasionally bends, stoops, kneels, reaches, climbs, and walks; and pushes and pulls drawers open and closed to retrieve and file information. Employee must possess the ability to lift, carry, push, and pull materials and objects weighing up to 10 pounds regularly, and up to 50 pounds occasionally. Works in an office environment with moderate noise levels.

Title: Senior System Infrastructure Engineers Duties: Administer, maintain, install, configure, and support IT Infrastructure including, Windows Server & Citrix Infrastructure; utilize VMware, VSphere, PVS , SCCM, SCOM, VCenter, ESXi, Citrix XenApp 5.0, 6.0, 7.x, Citrix XenDesktop, Horizon View, etc ; collaborating with cross-functional teams to address complex infrastructure issues; design & implement infrastructure upgrades & migrations; provide technical expertise in applying security policies; involve in routine systems maintenance including backup, performance tuning scheduling, etc.; train users. Requirements BS or foreign equivalent (combination of education is accepted) in Computer Science or Engineering (any) or Technology or Business Administration or Related and 5 years of relevant progressive experience including at least 3 years’ experience in system administration using Citrix Infrastructure (OR) Associates degree or foreign equivalent in Computer Science or Engineering (any) or Technology or Business Administration or Related and 7 years of relevant progressive experience including at least 3 years’ experience in system administration using Citrix Infrastructure. Location: Natick, MA Full Time. Travel involved to client locations within the US.  Respond to: HR, Bahwan Cybertek Inc., 209 West Central Street, STE 312, Natick, MA 01760 Positions are eligible for the employee referral program.

Primary Duties and Responsibilities: Working in a fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for member issues and inquiries including complex problem resolution for MTA Internet, including DSL, email, totalWiFi and MTA Shield. This position performs advanced support of network troubleshooting, scheduling, managing network outages, and coordinating multiple departments while supporting a wide platform of corporate and customer owned equipment. Technical Support Agents schedule and support all Field Support Technicians to maximize productivity. They also act as the primary liaison between the customer, Support Center, Dispatch, Field Support Technicians, Engineering, Residential Sales Representatives, and other departments as needed. This position is responsible for assisting customers, providing information, meeting objectives, and handling administrative aspects of each customer contact. This position ensures the timely process through which customer problems are received, controlled, tracked, and resolved. This includes problem recognition, research, isolation, product and services recommendation, resolution/sale, and follow-up. TECHNICAL SUPPORT AGENT SPECIFIC TASK DESCRIPTION Provide professional, courteous, prompt, and accurate support to customers. Document, communicate, analyze, and troubleshoot reported problems. Determine proper solutions and guide customers through corrective actions. Respond to user questions and inquiries via telephone, email, web, or other communication methods. Monitor, follow up and communicate information to customers as appropriate. Provides coaching, training, guidance and mentoring for the new hire agents to develop skills and effectively support our customers. Support and review any Wi-Fi issues in customer premises and utilize tools to mitigate any service issues with MTA Provide managed support, troubleshooting and service configurations for MTA equipment and external customer owned and maintained devices. Simultaneously use a wide range of MTA’s application tools and procedures which are used to analyze and resolve customer and network problems, including remote desktop support. Enter, assign, and monitor issues in the on-line Trouble Ticket System while maintaining customer account integrity. Maintain a high level of familiarity with constantly evolving MTA’s products and services to allow for analysis, troubleshooting and sales processes. Support all Field Support Technicians. Refer unresolved service issues to the Business/Field Dispatch Triage team. Provide input for updating the Support Center information and knowledge database. Identify email issues, resolve suspensions, and coordinate efforts with contracted email company (NeoNova Systems). After trouble resolution, review, research, and make recommendations to supervisor for customer credit requests. Monitors trends of incoming calls and quickly recognizes, analyzes, and reports any geographical or service specific outages. Provides status updates to appropriate work groups in a timely manner. Provide a professional demeanor at all company events. Perform other duties as assigned. Required Qualifications: EDUCATION: High School Diploma or GED required IT Degree preferred MTA Helpdesk, Tech + , A+, Net+, MCP, MCSE or CCNA Certification preferred WORK EXPERIENCE: Six months experience in Support Center environment preferred. Achievement of the afore-mentioned specification may not be required if, in the opinion of the MTA hiring manager, a particular candidate possesses significant offsetting characteristics, such as past accomplishments, experience, education, or estimation of future potential. JOB QUALIFICATIONS (Knowledge, Skills, Abilities): Must be 18 years or older. Minimum six months of Internet and PC experience with advanced knowledge and understanding of networking and personal computing devices. This includes a strong knowledge in the principles and operations of computer systems and related peripheral equipment. Ability to type 45 words per minute highly desirable. Past System Administration experience strongly desired. Strong analytical and problem-solving skills. Ability to analyze and troubleshoot customer’s problems via, telephone, chat, email or other venues. Ability to maintain knowledge of current industry standards and keep up with new technology. Ability to communicate professionally, accurately, and effectively, both verbally, written, as well as on the telephone. Ability to understand and respond to user questions in an effective and courteous manner. Ability to convey technical procedures and directions in layman’s terms. Ability to multi-task in a high stress working environment while remaining fluid to the demands of our customers and internal agents. Ability to work and excel in a team environment. Advanced knowledge in all currently supported operating systems Android, iOS, Windows, Macintosh, Internet Explorer, Safari, Chrome, various Email clients, and connection programs. Advanced knowledge in personal computer operations, utilizing word processing, spreadsheet, and database management software programs (e.g., Microsoft Office, Word, Excel, Access, PowerPoint, etc.). Advanced knowledge of Internet threats such as worms, virus’s, hacks, Trojans, hijackers that could affect our customer’s ability to utilize our product effectively. Strong understanding of how DNS, POP3, IMAP and SMTP function along with other various networking protocols and ports. Advanced knowledge of network LAN, WAN and Wi-Fi based technologies. Understanding of, sensitivity to and respect for the diverse economic, cultural and ethnic backgrounds of the company’s customer base. Must be able to pass Abilities assessment within 90 days of hire. Must obtain MTA and Tech + Certification within 90 days of hire. Must obtain Comp TIA A+ Certification within 1 year of hire. SUPERVISION: Under the general supervision of the Support Center Manager, follows guidelines and general direction to accomplish job duties. EFFECT OF ERROR: Errors in employee's normal work dramatically affects the perception of our customers. Errors may also produce substantial and negative impact (loss) of revenue. JOB SCOPE: The individual employee will perform a multiplicity of functions or professional procedures which go beyond repetitive operations. The tasks assume a greater complexity; they are likely to require creativity and a demonstration of vocational and/or professional initiative. These activities require a working knowledge of the operations of more than one section within a department. The ability to manage multiple tasks at the same time is essential. INDEPENDENT JUDGMENT: Job responsibilities are mostly non-routine and may involve communicating with several departments and external customers. Some problem solving requires considerable research and analysis. Independent judgment is critical. WORKING CONDITIONS: Incumbent is exposed to a standard office environment, including long periods of sitting in front of a computer monitor and utilizing a keyboard and mouse. The incumbent may also experience the occasional mildly unpleasant and stressful conditions such as unexpected outages and upset or unreasonable customers. MTA is an Equal Opportunity Employer. MTA offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here: https://mta.csod.com/ux/ats/careersite/4/home/requisition/836?c=mta

This position reports to the Manager of Network Services and will manage all aspects of the project including vendors and consultants to achieve goals on all the network projects with an enthusiastic willingness to contribute. The Senior Network Engineer must have rich experience managing enterprise networks, architecture design, implementation, migration, and operation management, which may involve the following technologies: LAN, WAN, Wireless, Network Security, Audio Visual, Voice systems, Server/Storage/Backup systems, etc. This role must be able to gather IT requirements, build and manage schedules, coordinate with stakeholders, and create status reports. Develops and maintains productive working relationships with project sponsors, stakeholders and key Business users. Facilitate efficient communication across all levels of a project & stakeholders involve ensuring consistency in reaching the project's goal. Works closely with the users and technology workstreams to identify requirements. Prepares cost estimates for staff resources, vendors, consultants, hardware, and service costs (i.e. WAN, Internet, voice circuits, etc.) Develop project plans, define team deliverables, and supervise the work of various team members. Conduct all aspects of project initiation, planning, execution, and closure for projects. Manage issues, risks, change controls, and status reporting. Provide technical insights and advice to customer stakeholders for the project’s planning & execution. Support project sponsors and the team to communicate, report, and collaborate with Toyota’s counterpart departments in Japan. Applies project management methodologies (i.e. Agile, SCRUM, Waterfall, etc.) and best practices as directed by senior management or that are most appropriate for the project. Supervises technical resources, including contingent workers, associates, and 3rd party vendor staff as appropriate. Oversee IT installations on-site (may require travel) Plans team members’ work assignments and schedules, and guides and monitors work performance. Communicates project status regularly to the management and project stakeholders. Provide decision support for project sponsors, decision-makers, and stakeholders involved in related projects. Define & maintain roadmaps detailing workstreams for continuous improvement. Prepare closing documents, and ensure smooth transitions to Operations Teams and local IS Teams Improve project performance via regular status reporting and executive reviews. Investigate specific performance issues and communicate early warning signs of risk. Enforce consistent performance reporting guidelines to make reporting efficient for stakeholders. Recognize any potential opportunities, risks, or complications at the customer side. Inform TTS-US upper management to make action plans for TTS-US to expand its business opportunities. Requirements Bachelor’s degree  Japanese/English bilingual  3+ years of hands-on work within large-scale enterprise networking environments.  Fundamentals of Networking and demonstrated experience supporting large-scale enterprise network environments.  Good level understanding of TCP/IP routing and switching, along with network design best practices (CCNP Level)  Good level understanding of dynamic routing (OSPF, EIGRP, BGP, etc.), Network Security (Firewall, NAC, etc.), Switching topologies on both Wired/Wireless networks, and Cloud/Virtual networking. (CCNP Level)  Experience writing technical specifications is recommended. 

HotBed Technologies, Inc. is currently in search of experienced AV Engineers, data/voice cabling Installers, Project Managers, Purchasing reps, Pre-Sales engineers, Account Managers and installation subcontractors for our projects in the Northern VA, MD and the DC area. Installer positions available for working either as a full-time employees or by the hour, during normal working hours for ongoing projects we are involved in. AV Engineers should have hands on experience running AV cable, terminating connectors, mounting TV's and Projectors, installing speakers, mics, amps, mixers, control systems, programming, etc.. LV Installers: Experience with cabling projects for Cat6, fiber, coax cable required. Experience running and terminating Cat6 cable a requirement. Experience with punching down patch panels, jacks and testing also required. Should be able to operate a Hilti Gun for j-hooks and bundle consolidation and use a Fluke Tester. Fiber experience a plus. Full-time Installer positions will involve work during normal hours and at times after hours and on weekends. Must have your own basic tools and transportation. PT Installer weekly workload could be 20 to 40 hours to start with the goal of making this a full-time position over time. (Subcontracting companies also considered) PM's / Quoting: Experience overseeing crews that will be pulling cables, punching down patch panels, terminating jacks and Fluke testing is required. Experience ordering cable and equipment for these projects from distributors is also required. The ability to use MS Excel and MS Word for quote preparation is required. Ability to put together cabling as-builts and marked floorplans for quotes is also required. This supervisory position is a hands-on role for full-time employment. Sales - Seeking experienced account managers that have been selling AV, LV Cabling, Datacenter solutions, circuits, managed services, IT, and/or Hosted Voice, to commercial accounts. Pre-Sales Engineers should have experience conducting sales calls, designing AV and LV Systems, creating proposals in Excel, creating system diagrams is a plus, but not required. All: Experience with CCTV and Access Control Systems a plus. We are also in search of Account Managers with sales experience in the Commercial Low Voltage and Audio Visual space. Our office is in McLean, VA with 99% of the work in the DC metro area. If you are interested, please email info@hotbedtech.com with your required salary or hourly rate, resume and availability. Please see our website at www.hotbedtech.com for more information on our company.

Azure Network engineer Location: Dallas, TX – Locals preferred - onsite Duration: Long Term Contract F2F Interview   Job Description: should be taking care of both Azure and on-prem network management, (Dallas based) •             Configure and manage virtual networks in Azure. •             Implement network security and access controls in Azure and on prem. •             Optimize network performance to troubleshoot network issues. •             Integrate on-premises networks with Azure. •             Azure networking: IP + Metadata + Configuration Management •             Network management tooling •             Network Alerting to configuration management •             Firewall mgmt. •             Troubleshooting the network issues •             Palo Alto Experience required