General Manager – Family-Owned MSO Body Shop Operation (Los Angeles)

Job Opportunity: General Manager – Family-Owned MSO Body Shop Operation Date: September 12, 2025 Position: General Manager Location: Los Angeles, CA (Multi-Shop Operation – MSO) Employment Type: Full-Time We are a proud, family-owned Multi-Shop Operator (MSO) specializing in high-quality collision repair services across our network of body shops in the greater Los Angeles area. With decades of dedication to craftsmanship, customer satisfaction, and strong partnerships in the automotive repair industry, we have built a reputation for excellence in Direct Repair Program (DRP) operations. Our shops generate average annual sales of $12-18 million, reflecting the scale and potential of our established operations. As our founder prepares to step back after years of passionate leadership, we are seeking a visionary General Manager to take the helm and guide our shops into a thriving future. This is more than a job; it's an opportunity to lead with an ownership mindset, shape our legacy, and potentially become a true partner in our family business. If you have the exceptional talent, deep industry knowledge, and proven insurance relationships to run our shops like your own, we want to hear from you. ________________________________________ Position Overview As General Manager, you will oversee the day-to-day operations of our MSO body shops, ensuring seamless execution of repairs, team leadership, and profitability. Reporting directly to the ownership team, you will have full autonomy to implement strategies that drive growth, maintain our DRP commitments, and foster a culture of honesty and integrity. This role offers the potential for equity buy-in and expanded responsibilities once you've demonstrated your commitment through results and alignment with our family values. Key Responsibilities • Lead all aspects of shop operations, including production management, quality control, and customer service across multiple locations. • Build and nurture strategic relationships with insurance companies to secure and expand DRP partnerships. • Drive profitability through efficient workflow optimization, cost management, and team performance incentives. • Recruit, train, and mentor a high-performing team of technicians, estimators, and support staff. • Ensure compliance with industry standards, safety regulations, and environmental guidelines. • Analyze key metrics (e.g., cycle time, customer satisfaction scores, profit margins) and implement data-driven improvements. • Represent the company in industry events, vendor negotiations, and community engagements. • Uphold our core values of honesty and integrity in all interactions, treating every shop as if it were your own. Qualifications and Requirements We are looking for a proven leader with a track record of success in the collision repair industry. To be considered, your application must include: • Current Industry Experience: A detailed resume highlighting at least 5+ years in MSO or body shop management, with specific examples of DRP-oriented operations and insurance company relationships (e.g., partnerships with major carriers like State Farm, Allstate, Mercury, or Geico). • Salary History: Transparent disclosure of your previous 3 years of salary and total compensation (base + bonuses) to ensure alignment with our experience-based pay structure. • Professional References: Contact information for at least three current references from industry colleagues, supervisors, or insurance partners who can speak to your leadership, work ethic, and integrity. Ideal Candidate Profile: • Bachelor's degree in Business Management, Automotive Technology, or a related field (preferred) or 10 years Experience. • I-CAR Gold Class certification or equivalent industry credentials. • Strong financial acumen with experience in P&L management and profit margin optimization. • Exceptional communication skills and a passion for building long-term relationships. • Unwavering commitment to honesty and integrity—core to our family-owned ethos. • Local to Los Angeles or willing to relocate; must be eligible to work in the U.S. What Sets You Apart: A genuine entrepreneurial spirit. We want someone who sees this as their chance to own and grow a legacy business, with the drive to prove their talent through hard work and ethical leadership. ________________________________________ Compensation and Benefits • Base Salary: Competitive, based on experience and provided salary history. • Performance Bonuses: Tied directly to shop profit margins, with potential for 20-30% of base salary in incentives. • Equity Opportunity: Path to buy-in and ownership stake after 12-24 months of proven performance. • Comprehensive Benefits: Health Insurance, Cal Savers 401(k) paid time off; ongoing professional development; and family-friendly perks. ________________________________________ How to Apply If you are ready to run our shops with the pride and dedication of a true owner, we invite you to submit your application today. Please email the following with the subject line "General Manager Application – [Your Last Name]": • Your resume (PDF format). • A cover letter (1 page) explaining why you are the exceptional leader we're seeking, including examples of your DRP relationships and commitment to integrity. • Salary history and professional references as outlined above. Applications will be reviewed on a rolling basis, with priority given to those received by October 15, 2025]. Only qualified candidates with complete submissions will be contacted for interviews. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to welcoming a new chapter of family-led success under your guidance.