Description

Please NO PHONE CALLS/Apply with resume or walk in to complete the application only. Thank you! Western Site Services LLC (a highly respected, service-oriented, family-operated, and women-owned portable sanitation and rental company serving the Bay Area since 2015) is offering an excellent employment opportunity for a Customer Service Representative who will serve as Front Desk staff. If you are a professional who is collaboratively driven to complete responsibilities related to customer relations, sales, addressing customer needs, and general office administration with a friendly and helpful attitude, we want you to explore joining our team! Job Summary: The front desk Customer Service Representative is a full-time role that reports to the Customer Service Manager and supports the larger Customer Service Team by serving as the first response to incoming phone-calls and walk-up customers acting as a company ambassador engaging with the public in a kind, professional, and courteous manner. As a member of the Customer Service Team, this role requires focus on repetitive tasks and consistent actions, with adherence to well-defined processes and procedures. As a team player, the ideal candidate for this position will be someone who can multitask efficiently and effectively communicating specific requests and needs of customers to designated staff. Examples of daily tasks are: • Answer in-coming customer inquiry calls and transferring calls to designated staff • Provide general but accurate pricing & service information to interested customers • Resolve customer inquiries related to ending of services, adding of services and adding of additional rental units • Address customer complaints with professionalism and kindness • Greet and direct interview candidates to the Human Resources Manager • Execute general office administration tasks such as filing and organization of office supplies • Other duties as assigned Job Characteristics: • Conducts work at a steady, even pace, with a degree of predictability from one day to the next. • Ability to handle a variety of diverse tasks throughout the day, while maintaining focus on prioritization and completion of daily responsibilities • Maintains people-orientation, even if reserved in nature. Must be helpful and service-oriented, with a strong focus on repeatable, high-quality results • Decision-making is collaborative, but meticulous, requiring consideration of facts, established procedures, and proven processes. Must rely on existing knowledge or training to help make decisions. • Communicates factually, professionally, and politely, speaking in detail only about areas of responsibility. • Must be comfortable working in a team environment. When delegating, follow up must ensure quality and accuracy. Job Requirements: • High school diploma, general education degree, or equivalent • Strong attention to detail and accuracy in data entry • Proficient in Microsoft Office • Excellent organizational and time management skills • Good communication and interpersonal skills • Ability to stay calm when customers are frustrated & upset • Comfortable using computers. • Experience working with customer support. • 2-3 Years of experience in a customer service role. Full Time Employment: • Work hours - 8:00am - 5:00pm, Monday – Friday • Compensation is based on experience. Benefits: After 90 Day Probationary Period: Full Time employees receive 100 Percent employer paid health insurance, vision, dental and life. as well as provided paid time off and holiday pay. After a year of employment, we provide a 401K option. Western Site Services LLC., leads the industry in customer service and has a trusted family name in the community for over 30 years. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our motto is “Service with Integrity,” and we believe it’s never just a job but a commitment to provide quality service to our community and customers.