Prince Waikiki: Guest Service Ambassador (Honolulu)

Aloha! Voted as one of THE BEST PLACES TO WORK in 2022, 2023, 2024, and 2025, Prince Waikiki would love to welcome you to our dynamic team of hospitality professionals. Lokomaika'i (sharing kindness from within) is the essence of who we are and how we care for our employees and guests. If you have the passion and the qualifications to join us as we continue to build upon the legacies we have created, we invite you to review the career opportunities we offer at Prince Waikiki. In addition to competitive salaries, team member recognition programs, training and career opportunities, we offer the following benefits: medical, vision and dental care, life insurance, paid vacation and sick leave, 401k, complimentary rooms program, dining and golf discounts, and more. Guest Service Ambassador - On-Call($33.09/hr) Primary Responsibilities: As an integral part of the team, is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to being the guest’s liaison with both hotel and non-hotel services.  Provide prompt and courteous service, assist in registration and departure service.  Assist in maintaining daily department operations.  Essential Duties: 1. Greet and acknowledge internal and external guest using the 10/5 rule 2. Maintain cleanliness and organize work areas at all times 3. Provide friendly, courteous and professional service at every interaction 4. Ability to communicate effectively, prioritize and multi task with various guest 5. Must be highly organized and detailed oriented 6. The ability to register guests with emphasis on fulfilling requests, following special handling instructions and adhering to credit policies and procedures 7. Assign rooms and accommodate special request whenever possible 8. Knowledge of room locations, type of inventory, room rates and availability 9. Use suggestive selling techniques to upsell rooms and services 10. The ability to work well and closely with internal departments to ensure guest request and services are followed through 11. The ability to handle guest problems and complaints in a timely manner with a Win Win resolution 12. Be able to work varies shifts including the overnight 10pm – 6am 13. The ability to handle emergency procedures and situations while being calm and professional 14. The ability to perform tasks and projects as delegated by Management 15. Process a working knowledge of the Reservations Department, take same day reservations and future reservations when necessary.  Know cancellation procedures and policy 16. Coordinate room status updates with the Housekeeping Department of check-outs, late check-outs, early check-ins and any rooms related discrepancies 17. Use proper phone etiquette 18. Ability to use 10-key by touch, be able to use a computer and type 35 words per minute 19. Ability to bend, stoop and lift 30 pounds or more may be required 20. Ability to cross-train in other areas of hotel as needed to understand the hotel operations 21. Know all safety and emergency procedures. Be aware of accident prevention policies - See something Say something Please visit www.PrinceWaikiki.com/careers for more information or to complete an online application. Prince Waikiki is an equal opportunity employer.