$16.5-17.93
1014 Freeman Ave SW, Grand Rapids, MI 49503, USA
Job Description Obsessed with Happy Customers? Join our auto parts customer service team. A locally family-owned e-commerce auto parts company is looking for the perfect candidate to join the best customer service team in the industry. What you'll be doing: Customer heroics: Be the hero that turns frustrated drivers into happy, satisfied customers! Multi-channel maestro: Phone, email, marketplaces – you'll be juggling communication like a pro, ensuring no customer gets left stranded. Fulfillment Pro: You'll process orders with lightning speed, making sure customers get their parts on time to keep those car projects rolling. Part detective: You'll become a pro at navigating our product line, finding the perfect part to meet every customer's unique needs The Non-Negotiables: Positive Mindset: You bring a "glass half-full" approach to challenges and a willingness to find solutions. Punctuality is your middle name: We mean it - being on time is key! A passion for excellent customer service: You genuinely love helping people. Bilingual in Spanish? ¡Excelente! This is a must and a requirement to be considered for this position. What's in it for you: Competitive pay The essentials: PTO, IRA match, and health benefits to keep you at your best. Free Lunch Fridays! Growth potential: We love promoting from within – prove yourself, and the sky's the limit! Think you have what it takes? If you're a reliable team player who lives for happy customers (and understands the difference between a fog light and a parking sensor), we want to hear from you! Send us your resume and tell us why you'll rock this role. Important Note: This is a full-time, in-office gig. Remote work isn't an option, and we take punctuality seriously. Job Type: Full-time Pay: $16.50 - $17.93 per hour Expected hours: 40 – 45 per week ROTATING WEEKENDS REQUIRED