Head of Operations

OUR MISSION & VISION With a vision of a more resilient, interconnected, and compassionate community, Meals on Wheels of Takoma Park/Silver Spring’s mission is to nourish our community. We do this through the preparation and delivery of healthy, delicious meals to our homebound neighbors and other programs that support our community.   OUR CULTURE In this workplace, we are focused on and guided by our mission and our vision. We are honest, kind, respectful, and encouraging; we communicate openly and directly. There is space for curiosity and innovation. We express a generosity of spirit, understanding that everyone makes mistakes, and we learn from our own. We work hard, we pitch in where needed, and we trust that others are working hard, too. Our small, friendly team enjoys working together and supporting one another. OUR ORGANIZATION & TEAM Meals on Wheels of Takoma Park/Silver Spring (TPSS) is all about our people: 9 staff, over 200 clients/year, and more than 150 active volunteers. We are a small, lively group of dedicated nonprofit professionals, and we work closely to ensure operations run smoothly. As a direct service organization, we work hard, and our work is imbued with shared camaraderie. THE POSITION Generally, the Executive Director (ED) directs the leadership team at Meals on Wheels, oversees the work of the organization, and reports to the Board of Directors. Specific responsibilities include: Organizational Leadership & Strategy o   Lead the development and execution of strategic goals in alignment with the organization's mission. o   Provide strong internal leadership to guide staff, foster collaboration, and promote a culture of excellence, accountability, and inclusion. o   Represent the organization externally with credibility and professionalism, maintaining strong relationships with community partners, funders, and stakeholders. Financial o   Monitors financial performance and ensures compliance with accounting standards, funder requirements, and internal controls. o   Reviews monthly bookkeeping for accuracy and resolves questions and problems prior to review by the Treasurer. o   Ensures the preparation of monthly reports for internal use and quarterly & annual reports for the Board; drafts the annual budget; prepares the annual spreadsheet with prior year’s data for the timely completion of the 990. Fundraising and Development o   Provides leadership in fundraising strategy and execution. o   Oversees implementation of fundraising strategies, including events. In future, develop individual donors to grow our Sustainer Circle, building relationships. o   Directly responsible for grants and direct mail appeals. o   Provides vision and strategic thinking; builds relationships with donors and volunteers through recognition, including one-on-one and public thanks, conversations, and acknowledgements. Communications o   Reviews and advises on the communications calendar; supports access to data, information, and resources to support production of press releases and social media. Staff Management o   Supervises the Deputy Director and Chef/Kitchen Manager; support them in managing other staff, as well as operations, programs, and kitchen functions. o   Oversee recruitment, onboarding, annual reflections, and professional development of all staff. o   Maintain a workplace culture that emphasizes respect, equity, continuous improvement, and open communication. o   Participates in professional development and research to lead strategy across the organization. Community & External Relations o   Represents the organization to the public and advocates for its mission. o   Takes the lead building and maintaining relationships with stakeholders, serves as the point of contact for new relationships and negotiations, and, when appropriate, elevates staff to implement relationships once established.  Board of Directors Engagement o   Serve as the primary liaison between the staff and the Board of Directors. o   Partner with the Board to support effective governance, strategic direction, and organizational sustainability. o   Prepare timely and comprehensive reports, updates, and presentations to the Board. o   Support Board recruitment, onboarding, and development efforts. o   Staff the Board and Board committees as needed and ensure follow-through on Board decisions and initiatives. Benefits HOURS, COMPENSATION, AND BENEFITS.  The ED regularly works 40 hours/week and oversees a staff of 8 staff with 2 direct reports. The position is primarily onsite with one day/week possible after 2 months employment. Compensation includes health insurance (medical, dental, and vision). Benefits include paid vacation starting at 3 weeks/year; 10 days paid sick leave; 5 days paid dependent leave; and other benefits as described in the Staff Handbook. The starting salary range is 75K-85K with the exact amount to be determined by the Board of Directors. Exact compensation offered will be determined by the applicant’s skills, experience, and the specific responsibilities of the role and offers are typically not made at the maximum of the range.   HIRING POLICY. Meals on Wheels of Takoma Park/Silver Spring celebrates, supports, and thrives on diversity for the benefit of our staff, clients, and community. We welcome and encourage differences among our people and we are an equal opportunity workplace and an affirmative action employer.

Our locally owned uniform company has served the public safety, medical, and hospitality industries for over 30 years and we are looking for a enthusiastic candidate to join our team. This position requires assisting customers in our store and on the phone with all their uniform requirements including fitting, alteration instructions, pricing, putting out stock, taking inventory and invoicing. This is a FAST PACE, DETAIL ORIENTED environment so the ability to multitask is a must. Because our customers come from the public safety, medical, and hospitality sectors they are unique and fun to get to know and our theme is "We make our customers look great!" Candidate must be able to work 9-3 and or 11-6 during the week and 10-4 on Saturdays and we are closed on Sundays. Starting wage $18/hr DOE

Are you passionate about helping others live their best lives? Ready to lead a small team, manage a home environment, and support residents in meaningful ways every day? We’re looking for a ARF Certified Administrator to oversee our Community Care Facility (CCF) homes within the Residential Program. In this rewarding role, you’ll blend leadership, compassion, and organization to create a safe, supportive, and empowering space for our residents. Assists the Residential Department in a variety of roles, including but not limited to transporting residents to medical appointments and completing required paperwork, scheduling medical appointments, assisting group home residents with their personal needs and/or household responsibilities, and performing clerical tasks in the nurses’ office as needed. Pay Rate: $25.00-$26.00/Hour ***This position is in the Glendale*** This position will include overseeing 1 CFF home 20 hours per week and completing medical appointments 20 hours per week. Requirements ENTIAL DUTIES AND RESPONSIBILITIES include the following: ARF Administrator Protocols: 1. The Administrator ensures and maintains regulatory compliance as mandated by Community Care licensing and Regional Centers. 2. The Administrator ensures the health, well-being, and safety of the Members. 3. Responsible for maintaining regular communication with conservators and other outside agency representatives. 4. Maintains appropriate staffing for the facility in accordance with the program design by hiring and training staff, generating schedules to ensure adequate supervision and support of the Members, as well as by delegating those duties that will best serve the Members and the needs of the home. 5. Oversees daily facility operations- i.e. Member notes documentation, medication audits, personal and incidental funds disbursement and audits, physical plant inspections. 6. Maintains Member and staff files, timecard review, amendments and approval, conducts employee 90-day probationary reviews and annual performance evaluations. 7. Actively participates in the process of selecting residents to fill facility vacancies. 8. Communicates with staff regarding quality care assurance. 9. Maintains safety compliance to prevent staff and Member injuries. 10. Responsible for resident care such as scheduling medical appointments, following up on recommendations by the doctor and ensuring the well-being and the overall medical condition of the Members. 11. Responsible for evaluating, developing, and implementing Individual Service Plans in conjunction with program staff and home managers for CCF Members. 12. Participates, as needed, with placement agency counselors, residents, family, and home manager in the annual review process. 13. Responsible for all resident records in the home via regular reviews and updating 14. training and monitoring care providers re: entries, etc., including medical and dental appointments and Member weights. 15. Maintains a schedule that allows for weekly visitation, leading socialization groups, etc., with each home and its residents. 16. Responsible for reporting immediately to the Director of Residential Services any unusual incidents that might be harmful to the health, safety and/or welfare of the residents, staff, and visitors. 17. Audits and monitors facility petty cash, consumer P&I funds, and consumer spend-down funds. 18. Coordinates Members’ medical and dental appointments and communicates to staff, parents and the Director of Residential Services all pertinent medical information. 19. Maintains regular communication with Members’ Day programs. 20. Ensures that the Member Contact information in Knack reflects the most current information. 21. Performs monthly house inspections. 22. Participates in initial and ongoing training and promotes staff attendance in all mandatory in-services and departmental training. 23. Responsible for ensuring that vehicle inspections are completed on each shift, per protocol on the WhipAround application. 24. Attends agency meetings as assigned by Director of Residential Services. Attends weekly meetings with the Director of Residential Services. 25. Serves as a back-up ARF Administrator to the Weekend QA Manager according to schedule, to be rotated between all QIDP Administrators and ARF Administrators. Medical Logistics Coordinator Protocols: 1. Transports residents to medical appointments in company vehicles. May be required to drive long distances (50+ miles) on freeways. 2. Ensures that during medical appointment all paperwork (intervention sheets) is filled out and signed by the doctor, dentist, therapist, etc. 3. At the appointment, interacts with the doctors/nurses/medical assistants to ensure the resident receives the proper attention. 4. Once the resident is finished with the appointment, he or she is to be transported to his/her day program or their home. If the resident is “fasting”, provides him/her their morning meal and medications. If the resident is unable to return to the program or his home and stays in the nurse’s office for any period of time, medical transporter may be asked to supervise the resident and provide his/her needs of food, drink, activity, or assist with toileting. 5. May be asked to stay with a resident in their home or at the hospital according to residents’ need. 6. After the appointment, makes a copy of the intervention sheet and places it in the resident’s file located in the nurse’s office. In addition, scans the intervention sheet and enters it into the electronic file, and enters appointment information into the residential database. The original copy of the interventions sheet will be submitted to the nurse. 7. Responsible for scheduling follow-up appointments as indicated by the doctor on the intervention sheet. 8. Responsible for scheduling appointments according to the nurses’ requests for medical appointments and for completion of the intervention sheet for those appointments per nurses’ instructions. 9. Responsible for entering scheduled appointments on the appointment calendar and for completion and distribution of the weekly medical appointment calendar to the nurses, QIDP/Administrator, residential homes, and New Horizons day programs. 10. Responsible for coordinating vehicle usage for medical appointments. 11. May be asked to deliver monthly medication cycles to day programs as needed and return to the nurses any day program medication surplus. 12. Alert the Nursing Office Coordinator of the vehicle maintenance needs should any arise during their use of the vehicle utilizing WhipAround. 13. Performs other clerical duties as designated by the Residential Administrative and Nursing staff. 14. May be asked to work as a Direct Support Professional in the homes based on program needs. 15. May be asked to serve as a back-up medical transporter for other programs as needed. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. CORE COMPETENCIES: Accountability Adaptability Communication/Collaboration Culture Awareness & Sensitivity Empowers Others Excellent Customer Service Leadership Problem Solving/Innovation Responsibility Teamwork Requirements Must speak English. * High School Diploma or equivalent required. * Driving required. Must be willing to drive 8-passenger van. * Must be at least 21 years of age. * Must have valid California Driver License and driving record acceptable to our insurance carrier * Legally driving for at least 3 years in the United States * Must successfully pass all pre-employment requirements, including background check, drug screening and physical EDUCATION and/or EXPERIENCE: Current ARF Certification required prior to hire. A bachelor’s degree in psychology, counseling, rehabilitation, or related field is preferred. An undergraduate student in the abovementioned fields is acceptable with two years’ experience in counseling and residential programming. Experience may be substituted for education. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; and see, talk, and hear. . The employee frequently is required to walk and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must regularly lift and/or move up 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Benefits Our Great Benefits Include: Medical Insurance Dental Insurance Vision Insurance Life Insurance 401K Matching Vacation Hours Paid Sick Leave 10-Paid Holidays All paid trainings including CPR/First Aide Discounts Program Referral Program Pre-Paid Legal Services FSA And more...

OVERVIEW The Front-of-House Team at Park Tavern on Washington Square represents the restaurant with the highest levels of hospitality, professionalism, and sanitation safety. Whether as a server, back server, or bartender, you will play a key role in creating an exceptional dining experience through attentive service, expert knowledge, and a welcoming presence. Our team members interact with guests, colleagues, and management in a collaborative and professional manner, ensuring every guest feels valued and well cared for. WHAT YOU’LL DO -Cultivate one of the most welcoming spaces in San Francisco—a place for locals and tourists alike to gather and enjoy an outstanding experience. -Uphold exceptional hospitality standards, ensuring guests feel welcomed from the moment they arrive. -Demonstrate a thorough knowledge of Park Tavern’s service standards, food, beverage, and wine programs. -Maintain a clean and organized work environment, handling all equipment with care and following all sanitation protocols. -Clearly communicate Park Tavern’s service style and ambiance to guests. -Provide seamless service, whether greeting and seating guests, taking orders, preparing drinks, or delivering food and beverages with precision. -Anticipate guest needs and accommodate special requests, including dietary restrictions. -Enhance guest satisfaction through personalized service and strategic upselling of food, beverages, and wine pairings. -Monitor guest feedback and address any concerns to ensure a positive dining experience. -Assist in table maintenance, including clearing, resetting, and ensuring a tidy dining area. -Foster a positive team environment by actively contributing to service flow and upholding restaurant standards. -Support various service needs throughout the restaurant, including assisting at the front door or bar as needed. WHO YOU ARE -You have a genuine passion for hospitality and creating memorable guest experiences. -You are friendly, professional, and thrive in a fast-paced environment. -You advocate for guests and take initiative to resolve any issues with care. -You excel at communication, whether with guests, colleagues, or management. -You are highly organized, able to multitask, and manage time efficiently. -You’re a team player, ready to assist wherever needed, from greeting guests to running food or bussing tables. -You remain calm and composed under pressure while thinking quickly to problem-solve. -You take direction well, collaborate effectively, and help create a positive workplace culture. KNOWLEDGE, SKILLS & ABILITIES -2 years of front-of-house experience in a high-volume San Francisco restaurant preferred -Knowledge of restaurant service procedures, including wine service (for applicable roles) -Must be punctual, reliable, and available to work days, nights, weekends, and holidays (weekend availability is a must). -Ability to speak multiple languages, including English and Spanish, is a plus

The Plant Operations Director will ensure the maintenance of safe, clean healthy physical environment for patients, staff and guests of the organization. The activities listed below are not all inclusive; however, they are indicative of the types of activities normally performed and overseen by the Plant Operations Director: Essential Duties: Schedule work based upon established priorities, budgetary constraints and agreed upon plan of preventative maintenance. Ensure that orders for parts, equipment, selected services and supplies are carried out in a timely and efficient manner. Manages plat operation staff according to existing policies, procedures, budgetary constraints and safe practices. Establish and maintain a quality assurance program whereby appropriate evaluation of products and service is easily discernible. Oversees the inspection of areas within facility to ensure that standards of cleanliness and safety are being maintained according to established policy and regulatory requirements. Selects, trains, and schedules the activities of staff performing a variety of housekeeping activities. Initiates the requisition and issuance of housekeeping supplies; coordinates maintenance repairs. Services as the department fiscal manager. Carries out personnel management activities associated with direct staff supervision, including screening and selection, orientation training and development, performance management, and employee relations functions Performs related duties as requested. Upholds the Organization's ethics and customer service standards. Requirements Education and/or Licensure – High School or equivalent required. Technical training a plus. Experience – A minimum of 5 years relevant experience in operations, facilities and maintenance work preferred. 3-5 years in a leadership position managing others is required. Ability to read technical blue print information, write policies, management and supervisory skills required. Experience with OSHA, CMS, Joint Commission requirements and standards within a health or hospital environment preferred. Additional Requirements – Valid TX Driver’s License. Knowledge Skills and Abilities Must be able to work productively with other department heads and personnel. Ability to work with professionals from many outside partners and organizations. Usually works forty (40) hours per week, including weekends. Ability to successfully manage conflict, negotiating “win-win” solutions. Must be able to multi-task, prioritize with strong time management skills. Exceptional follow through on tasks and assignments Must possess leadership qualities and be able to supervise and secure the cooperation of staff. Physical Requirements/Environmental Conditions Perform the following with or without reasonable accommodations: Ability to stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be able to perceive the attributes of objects such as size, shape, temperature, and/or texture by touching with skin, particularly that of the fingertips. Ability to express and exchange ideas via spoken word during activities in which they must convey detail or important spoken instructions to others accurately, sometimes quickly and loudly. Hearing to perceive the nature of sound with no less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without correction; ability to perceive detailed information orally and make fine discriminations in sound. Perform repetitive motions with wrists, hands, and fingers. Individual must be able to exert up to 100 pounds of force occasionally and to be able to lift, carry, push, pull, or otherwise move objects. Work requires a minimum standard of visual acuity with or without correction that will enable people in the role to complete administrative and clerical tasks, as well as inspect and analyze. Must be able to work and concentrate amidst distractions such as noise, conversation and foot traffic; ability to handle interruptions often and be able to move from one task to another While worker may possibly be subjected to temperature changes, the worker is generally not substantially exposed to adverse environmental conditions as the work is predominantly inside. Benefits Full-time employees are eligible for medical, dental, vision, company paid disability, 401(k) and a generous amount of paid time off.

We are looking for full or part-time servers to work at The Cavalier. Dinner Service is Monday-Saturday with occasional private events on Sunday. We’re open on Thanksgiving and Christmas Day, so availability for both is non-negotiable. Our goal is to offer positive interactions while serving guests in a friendly and efficient manner, ensuring our customers have exceptional dining experiences; making them feel welcome, comfortable, important and relaxed. Successful applicants will have: The ability to multitask in a fast-paced environment Excellent teamwork skills and attitude A passion for hospitality Send us your resume, along with a brief introduction. The Cavalier is brought to you by Executive Chef Jennifer Puccio. The Cavalier is a London-inspired brasserie, located adjacent to Hotel Zetta in San Francisco’s SoMA neighborhood, the 135-seat restaurant is divided into four unique, intimate spaces, and the interior is designed with deep leather banquettes, polished brass, zinc and white marble, lending a posh and sultry feel.