Technical Support Engineer

Oversee end-to-end delivery and operational performance of application services supporting DoD missions Coordinate cross functional teams (App Dev, DB, Platform, Cyber, Network, Field Ops, Vendors) to deliver reliable, secure, and cost-effective services Establish the service vision, charter, and roadmap aligned to agency objectives and portfolio priorities Lead Service Governance (CAB/CCB/ARB participation) to balance velocity, reliability, and security; maintain decision records and traceability Define and maintain service policies, operating level agreements (OLAs), underpinning contracts (UCs), and escalation matrices Own the Service Catalog entries for application services (definitions, owners, SLAs/SLOs, dependencies, support model, runbooks) Coordinate readiness for new or changed services (support model, staffing, monitoring/alerting, KPIs, DR/backup, ATO artifacts, handover) Forecast demand and plan capacity (computer, storage, licenses, staff) to meet growth and seasonal mission loads Manage budgets, cost to serve, and chargeback/show back; deliver monthly variance analyses and optimization recommendations Chair/drive change quality: pre implementation reviews, maintenance windows, freeze periods, and rollback validation Ensure releases meet readiness gates (approvals, testing, monitoring, comms) and verify post change health Own P1/P2 Major Incident bridges, communications, and stakeholder updates through resolution Ensure first response quality (MTTA), restoration (MTTR), user experience impact tracking, and formal post incident reviews Drive RCA with durable corrective actions; track aging and effectiveness checks Manage availability targets, error budgets, technical debt, and resiliency patterns (graceful degradation, retries, circuit breakers) Maintain service continuity, DR plans, and evidence of periodic tests (RTO/RPO attainment) Align service operations to DoD RMF, NIST SP 800 53/37, and DISA STIGs; steward POA&M items to closure Support ATO/cATO sustainment (control inheritance, artifacts, evidence collection) and apply Zero Trust operating principles Ensure data handling, identity/access, and audit logging meet policy; coordinate with Cyber/Blue Team on detections and after-action improvements Manage third party performance to underpin SLAs; negotiate improvements or remediation plans Validate vendor runbooks, maintenance notifications, and participation in incidents/RCAs Provide daily/weekly/monthly performance reporting (availability, SLO attainment, MTTA/MTTR, change success rate, incident induced change rate, ticket backlog aging, CSAT/NPS) Run MBRs/QBRs with stakeholders; publish dashboards and executive summaries with trend analysis and actions Lead a matrixed team of controllers/analysts/engineers; set objectives, staffing plans, training paths, and on call rotations Maintain runbooks, playbooks, KEDB, service standards, and knowledge articles; drive cross training and succession depth Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Relevant Technical Certifications (Azure Administrator Associate, AWS, etc.) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Proven ability to manage budgets, vendor contracts, and executive reporting Familiarity with application architectures (web tiers, APIs, microservices/containers), observability concepts (APM, logs/metrics/traces), and security controls in IL4/5/6 environments Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

*CALLING ALL CHEFS WHO ARE INTERESTED IN PART TIME GREAT PAYING ONSITE CATERING JOBS FOR THE FALL SEASON STARTING IN SEPTEMBER* Gourmet Caterers of Boston is recruiting for the upcoming catering season, this is a great opportunity to work with some of the best chefs in the city doing some of the biggest events Boston has to offer. Weddings, galas, business functions, private dinners, you name it, we do it all! We offer great pay per hour for event work. Shifts are sent out through an app on your phone, you can decline or accept any shift you want to work. This is a great part time opportunity for chefs who have nothing to do on the weekend or nights, or mornings. We have positions for hourly chefs as well as positions for hourly cook support. The pay will range depending on experience and catering skill level. We have exclusive venues all over Boston and Massachusetts with lots of available gigs every night of every week. Please contact Chef Eddie through e-mail or text to schedule an interview/screening Join our team and lets have a great catering season together. Catering Event Chefs Greater Boston Excellent pay and opportunity for rapid advancement for those with the passion and temperament to deliver excellence off-premise. Great flexible employment option. Opportunity to work a lot or a little based on your schedule! Qualifications: Positive attitude and ability to work well with others in a diverse workforce environment Minimum two years of culinary experience Strong attention to detail and unwavering commitment to quality Food Safety and Allergen Awareness Certificate a plus Reliable transportation (We pay up to $17 in parking) Please be prepared to provide references

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Demonstrate strong leadership, interpersonal, and management skills along with a solid understanding of technology services within the Desktop User Experience technical domain Oversee the end-to-end delivery of IT service quality within the Desktop User Experience domain Monitor, manage, enhance and report on IT service performance against agreed SLAs, and KPIs Foster a culture of continuous improvement and knowledge sharing within the team. Ensure the team has the necessary skills and resources to deliver excellent service Oversee the resolution of major incidents and problems impacting service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles envisioning, design, plan, stabilize and deploy phases Collaborate with the Change Management team to ensure changes to IT services are implemented in the most effective and efficient manner, and with minimal disruption to the business Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on IT service performance to senior management and business stakeholders Manage relationships with key IT vendors, ensuring they deliver services according to agreed contracts and SLAs Contribute to the development and management of the IT service delivery budget. Track and control service delivery costs Maintain awareness of the financial health of assigned projects, including budget management, forecasting, and variance analysis Oversee and actively participate in operations maintenance and sustainment activities Optimize the allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Relevant Technical Certifications (Azure Administrator Associate, AWS, etc.) preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Experience with service management tools (e.g., ServiceNow, BMC Remedy) Working knowledge and understanding of the following technical areas: Microsoft 365 (M365) Email and Collaboration Virtual Desktop Infrastructure (VDI) and Azure Virtual Desktop (AVD Windows Client Operating Systems Desktop Management Client-side Application Management Mobile Device Management (MDM File & Print Services Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

*CALLING ALL CHEFS WHO ARE INTERESTED IN PART TIME GREAT PAYING ONSITE CATERING JOBS* LOOKING FOR AM - MORNING/AFTERNOON COOKS/CHEFS FOR MORNING/BREAKFAST EVENT WORK Gourmet Caterers of Boston is recruiting for the upcoming catering season, this is a great opportunity to work with some of the best chefs in the city doing some of the biggest events Boston has to offer. Weddings, galas, business functions, private dinners, you name it, we do it all! We offer great pay per hour for event work. Shifts are sent out through an app on your phone, you can decline or accept any shift you want to work. This is a great part time opportunity for chefs who have nothing to do in mornings/afternoons. We have positions for hourly chefs as well as positions for hourly cook support. The pay will range depending on experience and catering skill level. We have exclusive venues all over Boston and Massachusetts with lots of available gigs every night of every week. Please contact Chef Eddie through e-mail or text to schedule an interview/screening Join our team and lets have a great catering season together. Catering Event Chefs Greater Boston Excellent pay and opportunity for rapid advancement for those with the passion and temperament to deliver excellence off-premise. Great flexible employment option. Opportunity to work a lot or a little based on your schedule! Qualifications: Positive attitude and ability to work well with others in a diverse workforce environment Minimum two years of culinary experience Strong attention to detail and unwavering commitment to quality Food Safety and Allergen Awareness Certificate a plus Reliable transportation (We pay up to $17 in parking) Please be prepared to provide references

Ensure consistent, reliable, and efficient cybersecurity service delivery within a technical domain Ensure high-quality service and drive continuous improvement through standardized management practices, measuring team efficiency, and fostering ongoing team development Act as the primary point of contact for leadership regarding the performance of IT and cybersecurity service delivery in design, transition, deployment, and operational support Oversee end-to-end delivery of cybersecurity service quality Monitor, manage, enhance, and report on IT service performance against agreed SLAs and KPIs Foster a culture of continuous improvement and knowledge sharing Ensure the team has the necessary skills and resources to deliver excellent service Oversee resolution of major incidents and problems impacting cybersecurity service delivery Coordinate internal IT teams to drive root cause analysis, After Action reports, and remediation solutions Understand, evangelize, and enforce service delivery lifecycle principles (envisioning, design, plan, stabilize, and deploy phases) Collaborate with Change Management to ensure changes to cybersecurity services are implemented effectively, efficiently, and with minimal disruption Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and cost-effectiveness Provide regular reports on service performance to senior management and business stakeholders Manage relationships with key IT and cybersecurity vendors, ensuring services meet contractual obligations Contribute to development and management of the service delivery budget. Track and control service delivery costs Maintain awareness of financial health for assigned projects, including budgeting, forecasting, and variance analysis Oversee and actively participate in operational maintenance and sustainment activities Optimize allocation and utilization of operational resources, identifying opportunities to improve efficiency and reduce costs Other duties as assigned Requirements Education/Training:  Bachelor’s Degree in relevant engineering or science discipline required Master’s Degree preferred Must have, or obtain within 6 months of start date, current DoD 8570 or 8410 compliant certifications (i.e. Security+) ITIL v4 Foundation Certification preferred Experience: 12+ years of professional experience in the required task area  5+ years of professional experience as an IT Service Delivery Manager or similar role 1+ years of professional experience working in a management or leadership role Experience, knowledge of, or exposure to delivering and/or managing IT Service Delivery within several large and complex organizations across government and commercial environments In-depth understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Excellent analytical, problem-solving, and decision-making skills Experience with service management tools (e.g., ServiceNow, BMC Remedy) Experience in DoD IT Operations preferred Project management experience preferred Security: Must be a US citizen Candidate must be in possession of a minimum DoD issued Secret Clearance and eligibility for TS/SCI Candidates with active current TS/SCI preferred Physical Requirements: Able to occasionally reach with hands and arms Prolonged periods of computer screen use, while sitting or standing at a desk Adhere to safety protocols when in work areas requiring use of PPE (e.g. eyewear, gloves, masks, hearing protection, steel toed shoes, etc.) Able to safely lift and carry up to 20 pounds at a time Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Salary: $150,000.00 - 180,000.00 Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.

The Chief Engineer has experience working in a hotel setting. The Chief Engineer will supervise the maintenance team and responsible for the physical condition of the hotel to ensure highest standards of guest satisfaction within allotted budget. The requirements listed below are representative of the knowledge, skill, and/or ability required. This is a FT position with on call responsibilities. Responsibilities · Hands-on daily management and supervision of the Maintenance Department including scheduling, hiring, training, and coaching of staff. Overseeing engineering operations and expenditures. · Collaboration with General Manager in preparing the annual budgets. Daily inspections of units under maintenance. · Participating in walk-through with management to ensure residences, public areas, and heart of house areas are well maintained and preventative maintenance processes are in place. · Presenting recommendations for property improvements to General Manager. Providing information to General Manager to determine the need of utilizing outside contractors. · Overseeing all capital construction and major maintenance projects. Obtaining certificates and permits and setting up a renewal monitoring program. Requirements · To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner, and the individual must be punctual and have a good attendance record and have reliable means of transportation to work. · Supervises, develops and maintains an ongoing maintenance operation for hotel, including refrigeration, heating, plumbing, water treatment, preventive maintenance, hotel rooms, air/heating units, ice machines, swimming pools, lighting, kitchen equipment, emergency generators, water softeners, switch rooms, roof exhausts, electrical substations, etc. · On an ongoing and regular basis, inspects and evaluates physical condition of entire hotel asset, including all guestrooms, public areas, pool area; completes and retains inspection reports on a regular and timely basis, using then-current Company inspection forms. · Works closely with other departments (i.e., Front Office and Housekeeping Departments on maintenance and repairs issues) to ensure high level of customer satisfaction. · Orders material and completes work assignments on time and by a specified date. Performs work within departmental expense plans. · Maintains hotel by performing painting, plumbing, electrical wiring, and other related maintenance activities. Replaces/cleans air conditioner filters. Notifies management concerning need for major repairs or additions to lighting, heating and ventilating equipment. May tend furnace, air conditioner and boiler to provide heat, cool air and hot water for guests. Interprets specifications, job orders and company policies to maintenance employees. · Establishes or adjusts work procedures to meet production schedules, recommends measures to improve production. Analyzes and resolves work problems or assists employees in resolving work problems. · Training and monitoring safe practices of staff. Requirements A minimum of three years’ experience in a leadership or supervisory role preferably in a hotel property. · Strong written and oral communication skills. Functional and productive skills using technology such as personal computers, smartphones, and Microsoft software. · Familiarity with hotel property management systems, purchase order and procurement systems, and the ability to learn new software and related applications including work order and productivity systems. · Supervises and motivates maintenance staff including hiring, firing, coaching, counseling, evaluating and training activities. Communicates verbally and in writing with all levels of employees. Attends periodic meetings with General Manager and/or Team Members. Physical Demands · The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. · While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. This is a Salary position 70K EEO