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Customer Service - Customer Facing

Oceanside

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Location:Oceanside

Category:Customer Service - Customer Facing

Customer Experience Specialist63852113066369120

Customer Experience Specialist

Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues. • Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization. • Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates. • Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty. Requirements Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management/e-commerce logistics is a plus). • Customer-centric mindset with strong problem-solving abilities. • Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams. • Thrives in fast-paced environments, executing multiple tasks with high efficiency. • Proficient in Excel for data analysis to support operational decision-making. • Fluent in Mandarin（Proficient in Chinese） (written & spoken). • Valid U.S. work authorization (work visa/green card/citizenship required). • U.S. driver’s license & willingness to travel frequently by car. Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance Work mode includes hybrid and remote options

New York, NY, USA

Negotiable Salary

Jewelry Account Executive63852009857411121

Jewelry Account Executive

Job Overview: We are seeking a proactive and detail-oriented Jewelry Account Executive to join our dynamic team at a leading bridal and fashion jewelry company. This role is client-facing, and the Account Executive will be responsible for all the day to day operations on their assigned jewelry accounts, which include some of the most well known names in the jewelry industry. The role will involve managing client orders, ensuring seamless communication between clients and production teams, managing jewelry repair and custom orders, and coordinating the shipment and return of products. The ideal candidate will have strong customer service skills, attention to detail, an ambition to grow, and the ability to thrive in a fast-paced environment. Key Responsibilities: Order Review: Review client orders for accuracy, identifying any deficiencies or discrepancies. Resolve issues related to addresses or order details to ensure smooth processing. Order Management: Receive all orders from the factory and ensure they are accurately entered into the work order entry system. Prepare all necessary documentation for production and shipment. Stone and Setting Coordination: Match the required center stones with semi-mounts when needed, and coordinate with local contractors for setting the stones. Ensure the setting process is completed with attention to detail and quality. Quality Control: Receive completed products from contractors after the setting process, work with our internal Quality Control (QC) team to ensure all items meet both company and customer standards before shipment. Order Prioritization: Closely track and prioritize all customer orders, ensuring timely processing and delivery based on client needs and business priorities. Client Relationship Management: Develop and maintain strong relationships with clients through regular communication, proactively resolving any issues that arise. Communicate with clients via visits, phone calls, emails, and video conferences as needed. Provide personalized service to build long-lasting partnerships. Shipping Coordination: Coordinate the shipping process for key accounts, ensuring that products are delivered on time and meet client expectations. Team Collaboration: Contribute to the team efforts, collaborating on division-wide improvement projects, and assisting with related tasks to achieve business goals. Requirements Proven experience in an account management, customer service, or sales coordination role. Jewelry experience is strongly preferred, but fashion or other product experience is also welcome. Strong attention to detail and excellent organizational skills. Excellent written and verbal communication skills, with the ability to interact professionally with clients and internal teams. Ability to build and maintain strong client relationships and deliver exceptional service. Collaborative team player with a proactive approach to problem-solving. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long-Term Disability Training & Development

New York, NY, USA

Negotiable Salary

Lifestyle Management - Luxury Travel63851707962369122

Lifestyle Management - Luxury Travel

Do you have a passion for luxury travel and high-touch service? Are you the go-to person for tailored getaways, insider destination tips, or exclusive experiences that make life unforgettable? At Ten Lifestyle Group, we provide members across the U.S. with exceptional access—from dream vacations to hard-to-find reservations. As a Lifestyle Manager, you'll make these moments happen for high-net-worth clients. We're actively hiring in Las Vegas and seeking candidates with deep local knowledge and a love for curating exclusive travel and lifestyle experiences. About the Role As a trusted advisor, you’ll handle luxury travel and lifestyle requests, delivering personalized, seamless service and exclusive access to top experiences. If you’re driven to deliver the extraordinary and want to be part of a vibrant, supportive team, we want to hear from you. Apply now and start your journey with Ten Lifestyle Group—where your passion becomes your profession. Key Responsibilities Personalized Service: Respond promptly via phone, email, and chat, ensuring every interaction is seamless and memorable. End-to-End Management: Handle service requests from start to finish—logging, tracking, and resolving with precision. Exclusive Access Delivery: Book premium dining, tickets, and travel; go above and beyond for each member. Creative Solutions: Plan gifts and special moments that delight and surprise. Supplier Collaboration: Coordinate with global partners to deliver unique luxury experiences. Clear Communication: Explain all supplier terms and conditions before confirming any booking or purchase. Team Engagement: Join regular meetings, training, and feedback sessions. Support colleagues across Ten’s global offices. Continuous Improvement: Leverage Ten’s e-learning tools to develop skills in travel, languages, and lifestyle trends. Leadership Support: Assist with team initiatives or leadership tasks when needed. Why Ten Lifestyle Group? Make an Impact: Curate once-in-a-lifetime experiences for discerning clients. Career Growth: World-class training, mentorship, and advancement in luxury lifestyle service. Culture & Community: Part of a Certified B Corp committed to diversity, inclusivity, and positive impact. Recognition & Rewards: Regular appraisals and exclusive recognition programs for standout performance. For more information, please watch Ten's Growth Engine Video HERE or more at Ten TV - Ten Lifestyle Group Who We Are Ten Lifestyle Group is a global luxury concierge service specializing in travel, dining, entertainment, and lifestyle access for high-net-worth members. Our proprietary platform and expert team deliver unmatched service that fosters lifelong relationships. As a Certified B Corp, we prioritize social and environmental responsibility alongside excellence in customer service. How We Work — Our Values You’ll embody Ten’s ethos by always putting the member first, delivering accurate, reliable information, and providing thoughtful, personalized service every time. You’ll bring: Leadership & initiative in daily tasks Critical thinking & problem-solving skills Commitment to continuous excellence Adaptability in dynamic environments Professionalism, respect, and a collaborative spirit Empathy, flexibility, and determination to exceed expectations Requirements Educational/Experience Basic English ( A1) to intermediate (B1), both written and spoken. Travel GDS Knowledge Experience in customer service Comprehensive knowledge of the Microsoft office suite. Global Experience (Preferred ) At least 2 years in travel agency, concierge, hospitality and tourism (Preferred ) Benefits What We Offer Competitive base salary + quarterly performance bonuses Comprehensive benefits: health, dental, vision, 401(k), paid leave, parental leave, tuition reimbursement Employee discounts, assistance programs, and access to global client networks Opportunities to partner with prestigious luxury brands and clients Clear advancement and recognition structures “Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” Apply now to join Ten Lifestyle Group and turn your passion into your profession.

New York, NY, USA

Negotiable Salary

Customer Service Representative (French speaker) / New York, Queens63851606777089123

Customer Service Representative (French speaker) / New York, Queens

Position: Customer Service Representative Location: New York, Queens Are you ready to grow your career with Whizz, a leader in providing innovative transportation solutions for delivery riders? We are seeking an enthusiastic and detail-oriented Customer Service Representative to join our team and take charge of the day-to-day operations of one of our e-bike stores in Queens, New York. In this role, you will oversee customer service, inventory tasks, and operational tasks, while ensuring that the store operates seamlessly. Your dedication will be rewarded with a competitive hourly rate of $18-$20 per hour, along with performance-based bonuses. Join Whizz today and help us make transportation solutions faster, smoother, and more innovative! Key Responsibilities: New Customers: Help customers choose the right bike, battery, accessories, and services. Assist with signing up for subscriptions, processing payments, and setting up accounts. Explain bike features and make sure customers have a great first experience. Existing Customers: Support customers with repairs, payments, and subscription questions. Coordinate repairs with mechanics and perform minor bike adjustments when needed. Handle invoicing, service follow-ups, and work with customer accounts. Inspect bikes and manage fines when necessary. Operations & Store Support: Prepare reports about sales, inventory, and store operations. Monitor inventory levels and coordinate stock as needed. Keep the store clean, organized, and welcoming. Assist with opening and closing the store. Support your team and supervisor with other tasks as needed. Requirements Comfortable using Microsoft Office, Google Sheets, and other common productivity tools. Good at multitasking and staying organized in a busy environment. Ability to connect and work well with different types of people. Flexible to work weekdays and weekends (if necessary). Knowledge of additional languages (Spanish, French, or others) is a plus. Benefits Training provided: We believe in empowering you to reach new heights. Paid time off: Recharge and relax with vacation, sick leave, and public holidays. 401(k) retirement plan: Invest in your future. Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance. Flexible 8-hour shifts: Balance work and life seamlessly. Commute Bonus

New York, NY, USA

Customer Support Agent63851206609539124

Customer Support Agent

Bandit Running is a pioneering technical performance brand committed to creating innovative, high-quality apparel and gear for goal-driven runners. Our mission to “Evolve Running” guides everything we do, always prioritizing the needs of the global running community. As the fastest-growing brand in the sport, we challenge conventional brand-building norms, prioritizing an extremely high bar for disruptive excellence across product, experiences, and content. Our vision is to build an enduring, iconic brand that breaks down barriers and inspires greater passion and participation in the sport we love. The Customer Support Agent is a critical role on Bandit’s team, dedicated to delivering exceptional customer experiences across all communication channels. Based in New York, this is a hybrid in-office position, ensuring close collaboration with our team while maintaining flexibility. The role ensures timely, professional, and accurate support that reflects Bandit’s standard of excellence. Primary Responsibilities Provide accurate and timely support primarily via email and other channels Address customer inquiries related to orders, shipping, returns, and product details Maintain efficiency and consistency in customer interaction Ensure rapid response times during high-traffic periods like seasonal drops Support the training of new hires and contribute to process improvements Support knowledge-sharing initiatives to enhance customer service quality You Have 2+ years of customer support experience preferred (e.g., e-commerce or retail) Excellent written communication and problem-solving skills, with the ability to identify and escalate issues Proven ability to multitask and manage high-volume support inquiries while maintaining accuracy and consistency Proficiency with customer support platforms (e.g., Gorgias, Zendesk, Siena AI) Collaborative, team-oriented mindset with openness to feedback and eagerness to learn, train, and share best practices About the Role Hybrid in-office role based in New York Competitive pay ($21/hour) Getting in on the ground floor of an exciting startup, with major opportunities for growth Engaging, team-oriented work environment At Bandit, we’re building an incredible culture rooted in our three core values - Trust, Empathy, and Excellence. We believe that to build the best team, our baseline is an environment where everyone can bring their full and authentic selves to the table. We are committed to fair hiring practices where we hire team members for their potential and advocate for diversity, equity, and inclusion. We do not discriminate based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.

Brooklyn, NY, USA

Food Pantry Assistant (Part-Time)63850684366081125

Food Pantry Assistant (Part-Time)

Join our team and become a part of something bigger – a force for change in the fight against hunger. The Community Foodbank of New Jersey is more than just a food bank – we champion healthier lifestyles and positively impact social and economic change. Together we can create a stronger, more resilient New Jersey for everyone! Reporting to the Assistant Director of the Garfield Unity Pantry, the Food Pantry Assistant is responsible for supporting and implementing CFBNJ’s direct service programs at the Garfield Unity Pantry in Garfield, NJ. The Assistant will work during the pantry’s operating hours. This is a part-time opportunity with a proposed schedule of Monday, Tuesday and Friday 9am – 4pm (up to 25 hours). Hours are subject to change if pantry operating hours change and may include evenings or weekends, in the future. What you’ll do in your role: Pantry Operations: Pantry set up and break down support - stocking shelves, rotating perishable and non-perishable food including produce. Retrieve items from inside walk-in refrigerator and walk-in freezer- supporting with inventory management. Support the Garfield Unity Pantry’s commitment to operating as a fully Choice Style Pantry Carry out tasks in alignment with federal, state, and CFBNJ requirements—as outlined by the Assistant Director of Unity Pantry to ensure all pantry practices remain compliant. Creating and maintaining a culture of caring for the neighbors we serve. Customer Service: Neighbor Intake support - use CRM to verify appointments, assist walk-ins, enter guests data into appointment and Neighbor Management System Neighbor Check-out support – operating check-out station to ensure each Neighbor receives the support they need, including weighing food and distributing hygiene products Appointment Calls – Make/receive phone calls to assist individuals with scheduling, confirming, or rescheduling their appointments Welcome volunteers upon arrival, provide them with a name tag and volunteer guide, and ensure a smooth handoff to the floor manager for orientation and next steps. Creating and maintaining a culture of caring for the neighbors we serve. Why you’ll love working at CFBNJ: Opportunity for Impact: At CFBNJ, your work drives meaningful changes. Just last year, we provided over 90 million meals and 35 million pounds of fresh produce to our neighbors in need. Wellness that Works for You: Rooted in our culture of caring, we offer comprehensive medical, dental, and vision coverage, wellness programs, generous sick/personal time off, 14 paid holidays, childcare resources, and organization-wide engagement days for rest and reflection. Professional Development: Grow your career through our Learning Lab, with access to workshops, online courses, and book resources. We also offer tuition assistance and certificate reimbursement for job-related training to support continuous growth. Recognition and Belonging: We celebrate great work and grow inspiration with Bonusly, our peer-recognition platform, and foster community through employee resource groups to create space to uplift voices and strength connections Retirement Planning: Plan confidently for your future in our 401(k) program, including a 4% company match after one year of service. What you’ll need to be successful in this role: High school Diploma or higher Bilingual or multilingual skills (English plus Spanish) are required. Previous experience working in retail, specifically a food store or food pantry, a plus. Knowledge of Chromebook/Gmail platforms and Microsoft Office Applications. Ability to bend, stand, and lift at least 50 lbs. frequently. Positive, empathetic, and creative solutions-based attitude, excellent communication and interpersonal skills. Timeliness, dependability and accountability are essential for success in this role. Access to reliable transportation. Pay Transparency: The salary range for this position is an hourly rate of $21.00-$27.00. The final rate may be influenced by factors such as the position's scope and responsibilities, work experience, training, job-related skills, internal equity, and market conditions. CFBNJ is an equal employment opportunity employer and is committed to complying with all applicable laws prohibiting discrimination based on race, religion, color, national or ethnic origin, age, sex , sexual orientation, gender identity or expression, transgender status, marital status, domestic partnership or civil union status, pregnancy or breastfeeding, disability, being a victim of domestic violence, status in the uniformed services of the United States (including veteran status), record of arrest, as well as any other category protected by federal, state or local laws.

Garfield, NJ, USA

Customer Success Advocate63850261807363126

Customer Success Advocate

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind: Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company. Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better. Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success We're Looking For A self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. You think outside of the box, excel at creative problem-solving, and are comfortable taking on projects that you have potentially never done before! You are a people-person - empathetic, self-aware, low ego, and extremely positive - and are comfortable working in a small collaborative team where you'll wear many hats. You are passionate and proficient in written and spoken communications. In this job, you will: Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients Manage all current customer data Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform Finding comfort in working in a fast-paced startup environment Believing no task is too small and no task is too tall Work Weekends Requirements What makes you a great fit for this role: 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization Experience in e-commerce Experience in the telehealth space Experience with large- to enterprise-sized customer book of business Creative problem solver with a determination to succeed Independent and motivated, with the wisdom to seek help where needed An entrepreneur Highly articulate, ability to communicate effectively both when speaking and writing Highly organized, with the ability to juggle multiple projects in a fast-paced environment Comfortable collaborating with different teams (product, sales, marketing, etc.)

New York, NY, USA

Negotiable Salary

Regional Director - North America63850054489473127

Regional Director - North America

Own the performance of one of Ten’s most high-profile markets As Regional Director – North America, you’ll lead one of Ten’s most high-profile and commercially significant markets. You’ll own the region’s performance end-to-end - from P&L and operational execution to service delivery and client satisfaction - leading a senior team across multiple locations. This is more than a leadership role. It’s your chance to set new benchmarks for service, make market-shaping decisions, and create results that influence Ten’s global business. You’ll have the authority, resources, and platform to unite cross-functional teams, sharpen operational efficiency, and deliver outcomes our members and clients feel every single day. If you thrive on ownership, accountability, and delivering measurable impact - and have the vision to elevate both a market and the people within it - we’d like to hear from you. Requirements You’ll be accountable for delivering our core business goals and current-year priorities in North America. That means driving commercial growth, operational excellence, service quality and client satisfaction in one of the most competitive service markets in the world. You’ll lead high-performing, cross-functional teams and work closely with Service, Client Services, Proposition, Technology, Finance, and People teams to implement market-specific growth strategies and innovations - all while aligning with Ten’s global vision. Your key priorities will include: Delivering exceptional service quality through our teams. Delivering strong commercial and operational performance across multiple offices and service lines. Strengthening and expanding strategic client relationships and supplier partnerships Driving revenue and contribution margin growth through targeted initiatives. Inspiring and developing a diverse, high-performing leadership team. You’re the kind of leader who: Has a proven track record of senior operational leadership with full P&L accountability in North America. Understands the demands of service-led industries (luxury, hospitality, travel, concierge) and how to exceed them. Builds trust and influence quickly with both clients and internal teams. Benefits Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development. 🌎Rewards designed around you: A competitive salary depending on experience, plus a performance-based bonus. Hybrid working. You can combine working from home and working from the office. Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them. Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave. Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten. Remote Working Holidays - possibilities to Travel and Work Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would! Be part of our global, dynamic, and inclusive Team, with diversity at its core. Genuine career opportunities within a dynamic and international company. Who We Are At Ten, we’re not just the global leader in lifestyle and concierge services - we’re shaping the future of how premium service is delivered. With operations in over 20 markets, a client base that includes millions of members worldwide, we are the dominant player in our industry. Our scale, reputation, and expertise set us apart - but it’s our innovation that keeps us ahead. We are a product-led, technology-first business. Our proprietary AI, including Talia, transforms the way our members interact with us - enabling seamless, personalized experiences at speed and scale. This combination of world-class human expertise and cutting-edge technology allows us to deliver outcomes our members notice and value every single day. Our mission is simple: to be the most trusted service business in the world. And we’re well on our way. With an ambitious global strategy, market-leading client partnerships, and an unwavering focus on people, innovation, and performance, Ten is the place where you can make a lasting impact. Click here to find out more about us. Commitment to Diversity We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. “Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” Thank you for considering a career with us. Don't miss the opportunity to join our team!

New York, NY, USA

Negotiable Salary

Front Desk Associate63849528967553128

Front Desk Associate

Super Soccer Stars is seeking a full-time Front Desk Associate to join our team! We are seeking an individual who genuinely enjoys working with children, participating in athletics, and engaging with the community. As the Front Desk Associate, you will be responsible for the day-to-day front desk, customer service, facility management, scheduling, and communication at our main locations located in the Upper West Side and Upper East Side You will report directly to the Operations Manager to provide outstanding customer support, front desk management, and marketing assistance. This is an in-person position; applicants must be available to work Wednesday through Sunday and able to commute reliably to our Upper East Side and Upper West Side locations. Who are we? We’re a diverse and committed group that values teamwork, creativity, and a shared passion for delivering high-quality children’s programming. Our mission is to provide the best youth sports experience for families across the city—and we’re growing every day. Day-to-day operations: Customer Service & Communication Maintain flawless communication with customers and prospective customers in person, by phone, text, and email. Foster positive relationships with clients, children, and partners to ensure an excellent customer experience. Answer customer questions, provide program information, and communicate schedule updates or changes. Guide families through enrollment, transfers, and withdrawals, offering solutions when needed. Handle initial-level escalated issues quickly and professionally to uphold Soccer Stars’ standards. Front Desk & Administrative Support Greet customers with a warm, friendly attitude upon arrival. Ensure front desk security and complete office opening and/or closing procedures. Manage the front desk area, including supervision and upkeep of promotional materials. Monitor office deliveries, supplies, and general maintenance of the physical space. Maintain restroom cleanliness and restock supplies (toilet paper, paper towels, soap). Report lateness or field-related issues to the Operations Team. Field & Marketing Support Ensure signage and sandwich boards are properly placed at fields. Set up tables with marketing materials for families and passersby. Support marketing initiatives, including flyer distribution, community events, and outreach to local businesses, to grow enrollment. Participate in promotional activities to represent and grow Soccer Stars programs. Operational & Administrative Support Assist the Facilities Coordinator with maintenance requests and location contacts. Perform errands, pick-ups, and drop-offs on behalf of Upper Management as needed. Take on additional responsibilities within the field as required. Schedule Wednesday - Friday from 8:30 AM - 5:00 PM Saturday and Sunday from 8:00 AM - 2:00 PM In-office, Wednesday through Sunday Approx. 30 to 35 hours per week Schedule may shift slightly based on seasonal needs Requirements Proven experience as a front desk representative, customer service agent, or in a similar role. Strong communication and interpersonal skills with a customer-first mindset. Excellent organizational and multitasking abilities. Effective problem-solving skills and sound judgment. Personable, outgoing, energetic, and hardworking with a positive attitude. Ability to work independently, take initiative, and manage responsibilities proactively. Comfortable working efficiently in a fast-paced environment. Benefits Hourly Pay: $18–$20/hour, based on experience Commission and bonus opportunities Friendly, team-oriented work environment Excellent growth potential within a fast-growing organization Opportunity to make a real impact on youth development and community programming

New York, NY, USA

Director, Customer Experience63847072273921129

Director, Customer Experience

Description: Create is hiring a Customer Experience (CX) Director to champion our customers’ experiences and ensure their voices are at the center of how we operate. This is a high-impact role that blends empathy, problem-solving, and strategic insight to deliver world-class customer experiences across all channels. You’ll manage our offshore CX team, respond to immediate customer needs, and design long-term improvements that elevate every touchpoint in the customer journey. You’ll develop and lead our NPS and customer calls programs, leverage AI to analyze voice-of-customer (VOC) data, and translate insights into actionable business strategies that improve retention, loyalty, and lifetime value. If you are equally comfortable jumping in to solve an urgent customer issue and building scalable systems to improve experiences over time, this role is for you. Key Responsibilities: Customer Experience Ownership: Serve as the champion for Create’s customers across DTC, retail, and subscription touchpoints. Build and maintain a customer-first culture that values empathy, responsiveness, and resolution. Oversee day-to-day CX operations, ensuring timely, accurate, and brand-right responses to all inquiries. Team Management & Coaching: Manage our offshore CX team, setting clear goals and KPIs for service quality and efficiency. Provide training and coaching to ensure high-quality, consistent customer interactions. Implement feedback loops to continuously improve team performance. Voice of Customer (VOC) Insights: Design and own Create’s NPS program, including outreach cadence, follow-up processes, and internal reporting. Lead our customer calls program to connect directly with customers and uncover nuanced insights. Use AI and analytics tools to analyze VOC data, identify trends, and create thematic insight reports for leadership. Customer Retention & Growth: Collaborate with Marketing and Operations to develop strategies to improve customer LTV, including win-back programs for lapsed subscribers and repeat purchase drivers. Identify moments in the customer journey where experience improvements can drive measurable retention gains. CX Tools & Systems: Oversee the selection, implementation, and optimization of CX tools and platforms. Stay current on evolving CX technology trends and best practices to inform future investments. Cross-Functional Collaboration: Partner with Operations, Marketing, and Product teams to close customer feedback loops quickly. Influence business decisions by presenting VOC insights tied to revenue impact and customer satisfaction. Represent the customer in cross-functional meetings and planning sessions. Requirements Experience: 4–6 years in either customer experience / customer support / customer insights role or in a high-growth CPG or consulting environment. Experience with Gorgias and Recharge preferred. Customer-First Mindset: Deep empathy for customers, with a strong bias for action to resolve issues quickly and thoroughly. Analytical Skills: Able to synthesize quantitative and qualitative data into clear insights and recommendations. Communication Skills: Excellent written and verbal communication; able to convey empathy and authority simultaneously. Leadership Ability: Experience managing a team or vendor partners, with a focus on coaching and development. Problem-Solving Orientation: Skilled at diagnosing root causes and developing practical, scalable solutions. Nice to Have: Experience with NPS programs, customer interviews, or VOC analysis. Experience with Shopify, Amazon, and other ecommerce platforms. Experience in subscription-based businesses or strategies for improving retention and LTV. Understanding of omni-channel CX challenges in a CPG or consumer brand environment. Benefits Benefits: Competitive compensation including salary and equity ($140k - $150k base) Fully-paid health, dental, and vision insurance Downtown Manhattan office (4 days in office), with flexible work setup and 15 days of PTO Why You’ll Love Working Here: At Create Wellness, we’re building a category-defining wellness brand that helps people feel their best every day. You’ll join a small, high-output team where your work will have immediate and visible impact. We move quickly, expect a lot from ourselves and each other, and have fun while doing it.

New York, NY, USA

$140,000-150,000/year

WFH Virtual Group Travel Coordinator638470659226911210

WFH Virtual Group Travel Coordinator

Overview: Are you passionate about travel and helping others create memorable experiences? We're looking for motivated individuals to join our team as a WFH Virtual Group Travel Coordinator. In this role, you'll be able to design and book a wide range of travel experiences — including cruises, all-inclusive resorts, and corporate travel, theme park adventures, sporting events, Disney vacations, and more. The choice is yours! This is a rewarding opportunity for travel enthusiasts seeking flexibility, and excellent travel benefits. No prior experience is necessary — we provide comprehensive training and certification to set you up for success. With access to industry-leading booking tools, exclusive pricing, and innovative lead-generation support, you’ll have everything you need to grow your client base and thrive in the travel industry. Key Responsibilities: Coordinate resort bookings and ensure smooth guest experiences. Maintain and update the resort website and social media. Use social media and lead tools to attract new clients. Provide excellent customer service and assist guests with travel plans. Learn and utilize new software for better pricing and service. Requirements Requirements: No experience needed — full training and certification provided. A passion for travel and travel experience is a plus. Strong communication and friendly demeanor. Ability to work independently and manage time effectively. Basic social media knowledge is a plus. Self-motivated and flexible. Benefits Benefits: Flexible schedule: Part-time or full-time options. Training & Certification: Comprehensive training at no cost. Travel perks: Special discounts and travel benefits. Supportive team: Collaborate with a helpful and driven team. If you're passionate about travel and helping others, apply now to join us as a WFH Virtual Group Travel Coordinator!

Corona, Queens, NY, USA

Negotiable Salary

Pickleball Coach638467685134091211

Pickleball Coach

We are seeking a passionate and experienced pickleball coach to join our team and help us grow the sport in Bergen County. The ideal candidate will have a deep understanding of pickleball rules, strategies, and techniques. They will also be able to effectively communicate with players of all ages/levels and help them develop their skills and reach their goals. In addition to coaching, we are looking for someone to build/grow a staff of coaches so we can expand the number of locations we offer pickleball Responsibilities Teach pickleball lessons to players of all ages and skill levels Develop and implement pickleball lesson plans Provide feedback and assess player progress Organize and run pickleball clinics and tournaments Promote pickleball in the community Recruit, hire, and train additional pickleball coaches Requirements Certified pickleball instructor (CPT) or equivalent Minimum of 2 years of experience teaching pickleball Excellent communication and interpersonal skills Strong understanding of pickleball rules, strategies, and techniques Ability to motivate and inspire players of all levels Passion for pickleball and a desire to share your knowledge with others Benefits Hourly pay for coaching, commensurate with experience Bonus pay for bringing on new coaches and helping grow the program Chance to make a positive impact on the lives of kids and adults through pickleball Flexible schedule Be a part of a small business in a growing industry Do something you love and have a passion for Join a tight-knit team that is focused on community involvement and local impact

Fort Lee, NJ 07024, USA

Negotiable Salary

Server638464724803851212

Harlem Children’s Zone (HCZ) — a world-renowned education and poverty-fighting organization based in New York — seeks an enthusiastic, dedicated, and mission-aligned Server for the Food Services Department. The ideal Server will bring a passion for the mission of Harlem Children’s Zone: break the cycle of intergenerational poverty with comprehensive, on-the-ground programming that builds up opportunities for children and families to thrive in school, work, and life. The Server will join our Promise Academy Kitchen team that works to transform how the community engages with food—by improving our nutrition environment and thinking more sustainably about what we eat through hands-on nutrition education in the garden and the kitchen, in the classroom, and in the boardroom. Transforming what we eat is crucial to HCZ’s larger missions—in the classroom, future, and beyond. The better we eat, the better we learn, and the better we live. So, join us as we create a community of educated eaters. We are looking for a dedicated, energetic, reliable, and organized server who enjoys working as part of a team in a fast-paced culinary environment. Servers provide dining services in the HCZ community’s dining room while exceeding hospitality and service standards. As a server, you will be an ambassador of the HCZ Kitchen's core values. You will be responsible for interacting with our guests and ensuring our serving area processes run smoothly. You will report to the Lead Server, Sous Chef, Executive Sous Chef, and Executive Chef, but will be empowered to make your own decisions, with management approval, that create the best overall experience for our guests. For more information, check out Want to Work at Harlem Children’s Zone? Here’s 7 Things You Need to Know. Requirements High School Diploma Valid DOH NYC Food Protection Certificate Who You Are Good interpersonal and communication skills Ability to work in a team environment and demonstrate excellent customer service Minimum of two years experience in the food service/customer service Must be able to understand verbal and written instructions Basic culinary knowledge of product identification, terminology, and production Must be able to work well in stressful, high-pressure situations, including handling guest complaints and disputes and resolving them to satisfactory results. Effective listening to, understanding, and clarifying concerns and issues raised by team members and guests must be effective. The individual is responsible for achieving on-site certifications provided by the employer What You'll Do Responsible for plating meals according to proper portion sizes Responsible for the set-up, breakdown, and re-set of serving lines; and after-meal service Assist with stocking, as needed, all side stations and other designated areas with proper supplies and items prior to the start of each meal service Maintain sanitary conditions; implement and practice a “Clean as you Go” to keep areas clean and safe. Practice safe, sanitary food handling and service Maintain and replenish salad bars during meal periods Maintain and replenish milk chest as needed Responsible for knowing the daily menu, salad bar, and possible allergens they may contain Keep students informed of the scheduled menu and new items while looking for ways to increase breakfast and lunch participation Get student customer feedback (food quality, likes, and dislikes) during non-service time Completion of additional tasks requested by a management team Ability to stand for long periods of time, bend, kneel, and reach to store/retrieve supplies Ability to lift, carry, and push supplies and boxes up to 50 pounds Occasional environment exposures to cold, heat, and water. Schedule Monday-Friday 10:00 AM-2:30 PM Benefits As a member of the Harlem Children's Zone team, you will join a supportive and inclusive community dedicated to helping children, families — and our staff — thrive. Please take a look at our Part-Time benefits below. Our exceptional Part-Time benefits include: Career Advancement Paid sick leave Employee referral bonus Physical wellness discounts Commuter benefits Additional Benefits ( Discounts on flights, hotels, theme parks, concert tickets, and more.) The compensation range for this position is $20-$21 per hour. To be considered, interested applicants can apply directly through the job posting. No telephone inquiries or recruiters, please. Replies will only be sent to qualified applicants. Harlem Children's Zone and Promise Academy Charter Schools do not provide work visas for candidates who require employer sponsorship to ensure work authorization in the United States. Harlem Children's Zone is an Equal Opportunity Employer.

Harlem, New York, NY, USA

Mid-Market Customer Success Manager638464665825311213

Mid-Market Customer Success Manager

This position is posted by Jobgether on behalf of Calm. We are currently looking for a Mid-Market Customer Success Manager in Minnesota (USA) or New York (USA). Take the lead in helping organizations boost employee well-being by driving adoption of an innovative mental health and wellness platform. In this role, you’ll manage a large portfolio of mid-market accounts, guiding clients through onboarding, engagement, and renewal. You’ll collaborate closely with HR leaders, internal teams, and cross-functional partners to implement wellness strategies that deliver meaningful impact. If you thrive in fast-paced environments and love building long-term client relationships, this is your opportunity to make a difference. Accountabilities: Manage a portfolio of 70+ mid-market customer accounts, focusing on engagement, retention, and renewal. Build strong relationships with client stakeholders, acting as their strategic advisor and internal advocate. Lead implementation calls, business reviews, and renewal discussions, driving tailored engagement strategies. Analyze adoption data and collaborate with clients to align on wellness goals and KPIs. Own the end-to-end renewal process, including pricing, quotes, and forecasting. Identify at-risk accounts and proactively address issues such as low usage or limited sponsorship. Support Calm Health implementations through technical configuration and coordination with internal teams. Become a subject matter expert on wellness trends and product capabilities to advise clients effectively. Requirements Minimum 3 years in Customer Success, Account Management, or a similar client-facing role. Experience handling renewals, including pricing discussions and forecasting. Excellent organizational skills and ability to manage multiple tasks across a dynamic book of business. Strong communication skills—verbal, written, and presentation—with a customer-centric approach. Comfortable using Salesforce and analytics tools like Tableau to track engagement and performance. Collaborative and proactive team player with a “roll-up-your-sleeves” mentality. Bonus: Experience in healthcare, benefits, or wellness tech environments, and exposure to project/change management. Ability to lead strategic initiatives such as lifecycle mapping and customer feedback programs. Benefits Competitive salary range: $97,200–$148,500 OTE, depending on location and experience. Equity grant and 401(k) plan. Flexible time off policy with additional paid holidays. Comprehensive health, dental, and vision coverage. Remote-first work structure with consideration for candidates based in New York City or Minneapolis. Inclusive and purpose-driven team culture focused on well-being and impact. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

New York, NY, USA

Customer Success Manager638464646108191214

Customer Success Manager

At Owl, we believe the best partnerships are rooted in deep understanding, honest collaboration, and actionable insights. We're looking for a strategic, analytical, and presentation-savvy Partner Success Lead ready to step into a high-impact role. You’ll work at the intersection of data, product, and relationships ensuring our partners realize value and feel understood every step of the way. Our partners are top insurance companies across North America, achieving remarkable results through our AI-powered platform. We are on a mission to integrate state-of-the-art ML and NLP methods to transform this traditionally manual activity into scalable processes. We are committed to transforming the insurance landscape. With the support of a successful $30M Series B funding round in 2021, we are backed by top-tier VCs and led by experienced founders who have steered previous companies to successful exits. Partnership Strategy & Insights Translate complex datasets into clear, compelling narratives that help partners make informed decisions Craft high-impact slide decks that connect data, insights, and strategy into a story that inspires action Align Owl’s solutions with partner goals by identifying where we can drive measurable outcomes (not just deliverables) Help partners see around corners by anticipating challenges and proactively sharing insights Onboarding & Activation Own the onboarding and implementation journey tailoring each step to partner needs to maximize time-to-value and ROI Collaborate with Product and Engineering to customize workflows and product integrations based on real-world partner use cases Build repeatable, scalable onboarding playbooks that are rooted in feedback, metrics, and constant iteration Retention & Growth Support renewal and expansion conversations by identifying where data reveals growth opportunities Proactively surface upsell pathways through insights, usage trends, and alignment with partner goals Collaborate with Sales on long-term partnership strategies with a data-informed lens Internal Collaboration & Influence Be the voice of our partners bringing feedback, product needs, and growth opportunities to internal teams Identify trends in partner usage, sentiment, and outcomes and translate them into recommendations for product and GTM teams Build, test, and evolve internal success frameworks, processes, and best practices Requirements 3–5 years of experience in Customer/Partner Success, Account Strategy, or Implementation ideally in SaaS, data products, or insurance Strong analytical and storytelling skills: you can go from messy spreadsheet to boardroom slide deck with confidence Comfort working with enterprise partnerships and executive stakeholders A consulting mindset: you ask sharp questions, simplify complexity, and think in terms of impact Operational know-how: you’re comfortable with tools like Salesforce, Jira, and product-led engagement platforms Strategic curiosity: you're energized by solving problems, finding insights in ambiguity, and spotting the next opportunity A true partnership-first mentality: you view your work as collaborative, not transactional Benefits Why Join Owl? Industry Leaders: Our technical leadership comes from Meta, Microsoft, X, and Goldman Sachs, bringing world-class expertise to our agile team. Market Leadership: We hold the largest market share in our space, offering a proven ROI and maintaining a 100% customer retention rate, with renewals consistently doubling their previous terms. Lean & Impact Driven Team: Our small, nimble team makes swift decisions and encourages direct communication and innovation through a flat organizational structure. You’ll make real, meaningful contributions right from the start. Established Product-Market Fit: AI-Driven Product that helps shape an AI-powered enterprise solution for insurance companies across the US and Canada. Benefits at a Glance Medical Coverage: 100% paid medical, dental, and vision from the 1st of the month after your start date, plus disability and life insurance options. Wellness Perks: $100/month for health, wellness, or professional development, alongside an Employee Assistance Program and FSA options. Financial Security: 100% employer-matched 401k (up to 3% base salary) and equity options with 4-year vesting. Rest & Recharge: 20 vacation days, 5 personal/sick days, and 10 recognized public holidays.

New York, NY, USA

Negotiable Salary

Service Guest Coordinator - BMW638460566519051215

Service Guest Coordinator - BMW

The Rallye Motor Company, Long Island's premier luxury automotive group, is seeking a Service Drive Coordinator for our prestigious BMW dealership. Rallye is searching for someone who will be dependable and responsible for all coordinating guest intake functions within the service department. This position plays a vital role in creating a welcoming and efficient environment by ensuring that greeting customers promptly, ensuring they are directed to the appropriate service team associate, and assisting with preliminary service intake procedures. Your role is the point position as the “face of Rallye” to our customers. We are looking for an individual, perhaps from the hospitality sector, with strong interpersonal skills, who is able to lead our Service drive team create a world class guest experience. Key Responsibilities: Service Management: Ensure all customers are greeted promptly and professionally as they arrive. Direct customer to the appropriate Service team member or waiting area. Ensure customer and vehicle information are accurate for service intake. Ensure, by direction, that service intake processes are functioning as designed. Maintain, by direction, the cleanliness and organization of the service drive area. Answer basic customer inquiries or direct them to the appropriate personnel. Communicate with Service Advisors and Geniuses to ensure timely customer service. Responsible for an efficient and timely service drive cadence. Follow all dealership policies and safety procedures. Pay Range: $30 - $35 Per Hour Requirements 2 years of hospitality, concierge and/or previous customer service experience required. automotive experience preferred. Supervisory skills and a strong leadership disposition required. Must be friendly, outgoing, and have a professional demeanor at all times. Excellent communication and interpersonal skills. Ability to multitask in a fast-paced environment. Basic computer skills a must. Familiarity with dealership software systems preferred. Clean and valid driver's license required. Physical Requirements Ability to stand and walk for extended periods. Must be able to work both indoors and outdoors through varying weather conditions, year round. May be required to lift or move items up to 25 pounds. Benefits Great benefits package including medical, dental and vision coverage for employee & family. Company paid life insurance and optional additional coverage. Voluntary short term and long term disability available. Additional voluntary benefits including Aflac and LegalShield! Paid time off! Paid holidays! 401K plan Employee Assistance Program

Westbury, NY, USA

Client Service Associate - Kings Park, NY634997928719371216

Client Service Associate - Kings Park, NY

Summary The Client Service Associate reports to the Financial Advisor and is critical to appropriately leveraging Advisors’ time. This position utilizes excellent customer service and problem-solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner. Essential Duties and Responsibilities Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance Process, submit, and service all account paperwork/requests; follow through to completion utilizing paperless procedures (including eSignature) where available Assist in preparation of consolidated performance reporting on a monthly/quarterly basis Maintain CRM database; define and ensure adherence to appropriate client service models Manage multiple and competing priorities daily in pursuit of business objectives Other responsibilities as assigned by the Senior Client Service Associate Knowledge, Skills, and/or Abilities Advanced computer skills (Outlook, Word, and Excel) are essential Excellent communication skills, both verbally and in writing Strong time management and organizational skills; able to work independently and effectively manage multiple tasks at once Ability to build relationships with clients and internal partners Education and/or Experience Bachelor’s degree in a business-related field preferred The ideal candidate will have 5+ years of experience in the financial services industry allowing for a good understanding of broker/dealer operations and financial services products, and basic financial planning concepts. Previous experience in small business culture preferred Benefits: None Growth Potential: Yes. Transition to Full Time position with benefits Office with personalized Laptop Provided Hybrid/Remote Work Potential: After training is completed Flexible Work Hour: Can design own schedule at start Hiring Procedure: Submit Resume, Phone Call Interview, In Person Interview Work Attire: Business Casual

Kings Park, NY 11754, USA

Negotiable Salary

Delivery Associate634999119706911217

Delivery Associate

SWIFT0HAUL LLC is seeking a dedicated and efficient Delivery Associate to join our dynamic team. As a Delivery Associate, you will play a vital role in ensuring that our customers receive their stuffs promptly and in perfect condition. You will be responsible for partially loading, transporting, and delivering items to specified locations, while also providing exceptional customer service. You will navigate through various routes to deliver effectively, all while adhering to safety guidelines and company policies. We are looking for a self-motivated individual who thrives in a fast-paced environment and is committed to making a positive impact in our community through reliable service. Your daily tasks will require you to manage deliveries efficiently, maintain communication with dispatchers, and engage with customers, ensuring they have an excellent experience with our company. If you enjoy working independently and are looking for a job that offers flexibility, teamwork, and a chance to contribute to a growing company, then we encourage you to apply for the Delivery Associate position at SWIFT0HAUL LLC. Join us in delivering and smiles to our valued customers! Responsibilities Load and unload of delivery trucks (Not exceeding 60 lbs) Plan and follow efficient delivery routes to ensure timely delivery Deliver to various locations while ensuring accuracy Maintain communication with dispatch to report delivery status Inspect items for damage prior to delivery Provide exceptional customer service during deliveries Adhere to safety guidelines and traffic regulations while driving Requirements High school diploma or equivalent Valid driver’s license with a clean driving record No experience as a delivery driver or in a similar role required Strong organizational and time management skills Ability to lift heavy items (up to 60 lbs) Excellent communication and interpersonal skills Familiarity with GPS devices and navigation applications Benefits Driver Position – Compensation & Benefits Summary As a 1099 independent contractor working with our delivery team, you will drive a 26ft Box Truck, and will receive the following compensation and benefits: 💵 Compensation Base Pay: $800 per week for a standard 5-day workweek. This pay is based on a full weekly schedule of up to 40 hours total (typically 8 hours per day). ⏱️ Overtime Pay If total weekly working hours exceed 40 hours, any additional time will be paid at a fixed hourly rate. Hourly overtime rate will be calculated based on your weekly pay: For example: $800 ÷ 40 hours = $20/hour overtime rate. All overtime must be pre-approved and documented. 📄 Contractor Status (1099) This is a 1099 independent contractor position, not an employee role. As a contractor: You are responsible for your own taxes, insurance, and benefits. You maintain control over how work is performed, within delivery schedule requirements. 🚗 Driver Support Consistent weekly jobs (as available). Assistance and team communication tools provided. Payment is issued weekly on Fridays; however, drivers may request early payment for accumulated earnings as of Wednesday each week. To receive early payment, a request must be submitted by Monday at 10:00 AM. If no request is received, payment will be processed as scheduled on Friday."

Brooklyn, NY, USA

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