Technical Support Analyst (Tier 2)

Installation Services Technician Location: California The Installation Service Technician is responsible for assisting in installing products at our clients sites. Field Installation Technicans will be working with a DGI employee at a client site and may include traveling with the DGI employee to the client site. The Field Install Service Tech will require travel, frequently overnight (DGI will pay for lodging and per diem). We are looking for Technicians based out of Redding CA or it's surrounding areas. This is a great job to get your foot in the door to an amazing career in IT. Requirements Essential Position Functions Install and/or removal of equipment in accordance with standard operating procedures and company best practices. Unbox, stage equipment for pre-installation configuration and testing, re-box and prepare for outbound shipment - Document and track installed equipment through IST documentation tools and standards. Maintain accountability and readiness of all tools and equipment. Maintain a clean job site; pick up all tools and equipment; secure job site each day to eliminate potential hazards. Qualifications: Experience leading teams Must be at least 18 years old. There are no minimum educational requirements to be an Installation Services Technician, however a High School Diploma is recommended. High school classes in general shop, welding, mechanical drawing, blueprint reading, physics and mathematics are preferred. Prior installation or construction experience recommended. Must have physical strength, hand-eye coordination, and endurance. Skills: Excellent verbal and written communication skills including the ability to speak, read, write and understand the primary language(s) used in the workplace which is English. Proficient with computer systems such as Microsoft Office, word processing, email, usage of the internet, etc. Installation Services Technicians must be able to concentrate on their tasks with high attention to detail. Strong documentation skills – to be utilized for case management and knowledge capture. Communicate and work effectively with staff in all levels of the organization to drive product development using industry experience and customer feedback. Complete required training and development objectives within the assigned time frame; driven to attain relevant certifications The ability to travel approximately 75% of the time is needed. This position frequently requires long hours, weekend work, out-of-the-area, and overnight travel. Ability to respond to inbound non-technical support inquiries from internal staff, customers and business partners; effectively articulate necessary technical and non-technical information to customers in a simple and concise manner in person, over the telephone or via e-mail. Ability to follow all safety protocols and notify supervisor of safety concerns. Most tasks are performed in a team environment with coworkers acting as a team leader. There is minimal direct supervision so strong initiative is a must. Must be organized and analytical with attention to detail and accuracy of work product; able to eliminate obstacles through creative and adaptive approaches. Ability to perform administrative tasks (reports, expense reports, etc.). Must maintain professional demeanor in any given situation. These tasks can include mounting of interior and exterior housings/ or weather proof enclosures; requiring the use of drill bits, tape measures, and hand levels, while on ladders. Additional Information: Pay Range: $18/Hr as a starting wage for all Temp Install Technicians. Negotiable based upon experience. Other Notes: You will be working with our valued clients and do need to be presentable and have clean clothes, and footwear for climbing ladders. Benefits This is a great position to start your career in the IT Industry. If successful in this position, we offer many great career pathways with reimburseable education expenses. We are looking for driven, trustworthy and reliable team members.

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Position: Financial Manager Department: Finance Reports to: CEO Position Summary: We are seeking a highly skilled and experienced Financial Manager to oversee the critical financial operations of our company. The ideal candidate will be responsible for financial planning, risk management, and financial reporting. This role requires a strategic thinker with strong leadership capabilities who can provide insightful analysis to support executive decision-making and drive the company's financial health and sustainable growth. Key Responsibilities: Financial Planning & Analysis (FP&A): Lead the annual budgeting and quarterly forecasting processes. Develop financial models to analyze performance, evaluate potential investments, and support strategic initiatives. Provide accurate and timely financial reports, variance analysis, and actionable insights to senior management. Monitor key performance indicators (KPIs) and track financial performance against budgets and forecasts. Financial Reporting & Compliance: Oversee the preparation of monthly, quarterly, and annual financial statements in accordance with GAAP/IFRS. Ensure all financial reporting deadlines are met consistently. Coordinate and manage the annual audit process with external auditors. Ensure compliance with all local, state, and federal regulatory requirements and tax filings. Cash Flow & Treasury Management: Manage company cash flow planning and ensure availability of funds as needed. Oversee banking relationships and manage credit facilities. Implement effective working capital management strategies for accounts receivable, accounts payable, and inventory. Qualifications and Requirements: Bachelor’s degree in Finance, Accounting, Economics, or a related field. An MBA or professional certification (e.g., CPA, CMA, CFA) is highly preferred. Proven experience (typically 7+ years) in a finance management role or similar senior finance position. Thorough knowledge of corporate financial law, accounting principles, and risk management practices. In-depth experience with financial planning, modeling, and analysis. Strong proficiency in accounting software (e.g., SAP, Oracle, NetSuite) and advanced Microsoft Excel skills. Excellent leadership, communication, and interpersonal skills, with the ability to present complex financial information in a clear and concise manner. Demonstrated ability to work strategically and collaboratively across departments.

Saalex is seeking an Engineering Technician II/III in Ridgecrest, CA. Saalex Solutions, a division of Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Position Type: Full-Time Salary: $21.38-$23.92 hourly (depending on experience) Work Location: Onsite. Essential Functions: Candidate must possess technician skills, such as welding, soldering, assembly, CNC, etc.   Candidate must be able to read drawings and follow written instructions for weapons assembly. Candidate must work well within a team environment and have good written and verbal communication skills.   Candidate must be able to communicate well with Engineers and other team members. This tasking is hands-on and adherence to OSHA safety standards is required.   Requirements Required: Minimum of 1-year related experience in assembling hardware, welding, soldering, or any other related activity required. Desired: A Penn Foster certificate is value added. Education: HS Diploma or GED required. Security Clearance: Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

We are looking for a skilled and motivated Computer Repair Technician to join our Phoenix team! In this role, you will diagnose and repair laptops, desktops, phones, and tablets, as well as assist customers with device questions and in-store sales. Ideal candidates are dependable, detail-oriented, and comfortable working with both hardware and software. Responsibilities: • Diagnose and repair laptops, desktops, phones, and tablets • Perform hardware replacement, software troubleshooting, and data backup/wipe • Test and refurbish devices for resale • Assist customers with questions and basic sales at the counter • Maintain a clean and organized work area Qualifications: • Experience in computer and/or mobile device repair (preferred but not required if willing to learn) • Strong problem-solving skills and attention to detail • Good communication and customer service skills • Ability to work independently and as part of a team Compensation: $16–$20 per hour (based on experience) Schedule: Full-time or Part-time available If you’re passionate about tech and enjoy helping people, we’d love to hear from you!

Take charge of the Help Desk's daily operations! You’ll efficiently triage and direct ticket requests, manage workloads and schedules, maintain service level agreements (SLAs), and directly resolve Tier 1 issues to help the team thrive. As someone who is technically savvy, exceptionally organized, and deeply committed to customer service, you will bring clarity, speed, and a consistently high level of service to our users. Requirements WHAT YOU'LL DO: Own intake & routing: Monitor queues, triage by priority/impact, assign to the right technician, and ensure clear notes and handoffs. Deliver Tier 1 support: Handle common issues (account access/MFA, Outlook & Microsoft 365, Windows/macOS basics, printers/Wi-Fi/VPN, standard app installs) and escalate appropriately. Drive SLA execution: Track statuses, prompt progress, coordinate escalations, and close the loop with users. Coordinate people & time: Build daily schedules, manage OOO coverage, and align resources to volume spikes and planned work. Report & analyze: Build and maintain weekly/monthly dashboards (volume, first-response/resolve, backlog aging, top drivers) and translate insights into clear recommendations. Executive reporting: Prepare and deliver concise, executive-ready briefings on Help Desk performance, emerging risks, user feedback themes, and recommended actions to the VP and President on an agreed cadence (e.g., weekly snapshot; monthly trend review). Partner with leadership: Share insights, coordinate communications during incidents/maintenance, and help roll out process improvements. WHAT YOU NEED: 2–4+ years in Help Desk/IT support, service coordination, or dispatch (MSP experience is a plus, not required). Proven Level 1 capability across common end-user scenarios and sound judgment on when/how to escalate. Excellent written/verbal communication and a strong customer-service mindset; able to create clear executive summaries. Comfortable with ticketing/PSA tools (HaloPSA/ConnectWise/Jira/Zendesk) and remote-support utilities; working knowledge of Windows, Microsoft 365, basic networking/VPN. ITIL/SLAs familiarity; Reporting (Excel/Sheets/BI); experience coordinating on-site visits or after-hours rotations. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. JOB TYPE Salary, Full-time, Non-exempt. HOURS The IT Help Desk Coordinator is a non-exempt, salaried position and is expected to work 40 hours per week. Benefits COMPENSATION: Annual salary of $55,000-60,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀