Desktop User Experience Service Delivery Manager

Software Engineering Manager At Datamark you'll experience a vibrant company culture that values collaboration, creativity, and growth. You'll be part of a fun, supportive, and engaging team that genuinely enjoys working together. Plus, we offer outstanding benefits that prioritize your well-being both in and out of the workplace. Datamark, Inc. is currently seeking a dedicated and experienced Software Engineering Manager to oversee our software engineering team. This position is pivotal in ensuring that our software development processes meet the highest standards of quality and efficiency while aligning with our organizational goals. The successful candidate will be instrumental in driving innovation and fostering a culture of excellence within the engineering team. Key Responsibilities: Lead, mentor, and manage a team of software engineers, providing guidance and support to encourage professional growth and achievement. Develop and implement software engineering best practices and methodologies to enhance productivity and quality. Oversee project management of software development initiatives, ensuring timelines and deliverables are met. Collaborate with cross-functional teams to define project requirements and establish specifications. Evaluate and mitigate risks associated with software development projects, ensuring alignment with industry standards and compliance. Drive continuous improvement initiatives, utilizing metrics and feedback to advance software development processes. The Software Engineering Manager will play a critical role in ensuring that our development efforts produce innovative, efficient, and high-quality software solutions. We are looking for a leader who possesses strong technical acumen and exceptional managerial skills. Requirements Minimum Qualifications: Education Requirement: Bachelor of Science degree in an Engineering discipline is required Field Experience: At least 7 years of client interface experience required (ex: technical program delivery, computer science, software development, technical consulting, product management, client management,) At least 7 years of experience in process re-design or re-engineering for maximizing quality and efficiency Position Experience:  At least 5 years in a leadership position, leading a software and engineering team At least 3 years experience in the BPO / Back office industry to include Logistics, Healthcare, and Banking/Financial Services highly desired Other Qualifications: Proven success in designing, implementing, launching, and maintaining core systems Familiarity with Agile project methodology and practices Broad knowledge of technology fundamentals across software delivery, datacenter environment, service desk, network architecture, IT security, and IT project management. - Required Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4) - Plus Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. - Preferred Required Skills: Proficiency in C#, React js, SQL, MySQL, JavaScript, Web API Proficiency in also Dot net core and Python are preferred. Experience implementing LLMs in enterprise applications is strongly preferred. Experience with Azure AI Foundry, Amazon Bedrock, or similar is a plus. General working knowledge of Selenium to support current business automation tools and future automation requirements. General working knowledge of PHP desired to support current legacy applications which are on the roadmap for future modernization. Knowledge of version control systems (Git or similar) Familiarity with CI/CD pipelines and DevOps practices Proven ability to lead and motivate development teams Experience in project planning and resource allocation for multiple projects simultaneously Must have excellent English written and verbal communication skills. English-Spanish bilingual is a plus. Strong working knowledge of Six Sigma and/or Lean Methodologies and tools Able to interact professionally with a diverse group, executives, managers, and subject matter experts Knowledge of the Software Development Life Cycle and related concepts is required Knowledge of Project Management is a plus Must be able to travel quarterly to our San Antonio site Benefits What We Offer: Comprehensive Health Care: Medical, dental, and vision plans to keep you and your family healthy. Retirement Savings: Secure your future with our 401k and IRA retirement plans Life Insurance: Basic, voluntary, and AD&D coverage for peace of mind. Paid Time Off: time off and public holidays to recharge and enjoy life. Disability Coverage: Short-term and long-term disability plans for added security. Professional Growth: Access to training and development to advance your career. Wellness Resources: Support for your overall well-being. Salary $135,000 annually

Now currently placing for: IT Install Technician L1 Associate Technical Support Specialist (Bilingual) Jr. Cyber Hero Technical Support Expert Operations Technical Specialist Associate IT Project Manager SOME of our most recent placements/hires below: September 2025: SCADA Technician - $64,000 SAIC Tier 1 Help Desk - $52,000 Remote IT Support Specialist - $47,000 IT Systems Analyst - $65,000 August 2025: PC Technician - $49,000 Tech Support Level _$56,000 NOC Technician Data Center - $57,000 Senior Analyst - IT Support - $70,000 AI Security SME - $115,000 July 2025: Ai Engineer - $70,000 Datacenter Technician - $72,000 IT Internship - $37,000 Customer/Tech Support Rep - $41,600 Project Manager - $100,000 All require IT Certifications and some require a 4 year degree but SKILLS over DEGREE! PLEASE READ: ** We have received numerous resumes that are missing the required certifications. If your resume does not meet our requirements or you fill out the form below, you are agreeing to be contacted by our training partner for free training preparing for a similar job. If you have a resume with IT Certifications or Project Management certifications just reply to this ad, if you need to be certified or are new to IT click on the link and fill out the form. https://yourit.lpages.co/mia/

Spalding, a Saalex Company is seeking a DevOps Engineer in Patuxent River, MD.  Spalding, a Saalex Company is a professional services company delivering cutting-edge solutions to the Department of Defense since 2001. Our expert-level solutions include software development, information technology, program management, financial management and business intelligence services.  Spalding, a Saalex Company offers competitive compensation, career development, flexible work schedules and excellent benefits. Position Type: Full-Time Salary: $85K-$130K (depending on experience) Work Location: This is a remote position. **On-Site Requirements: On-boarding will require 1-2 visits to Patuxent River, MD for candidates that are local to the area. Candidates out of state will be onboarded virtually. Training will be virtual and telework maximized/permitted to the greatest extent possible, however for local candidates, training/tasking may require on-site work a few hours per week. Future on-site/telework requirements/schedules may change as additional client direction is received. Essential Functions: Develops DevOps functionality for CI/CD pipeline solutions. Improves and maintains GitLab pipeline configurations. Collaborates and assists software engineers with the design, configuration, implementation, and maintenance of CI/CD pipelines. Assist with GitLab upgrades as received from the vendor (i.e. bi-weekly, monthly, etc.; requires evening support) Onboards new applications/customers to the CI/CD environment. Provides recommendations for technology advancement to streamline CI/CD tools and processes. Provides technical assistance and troubleshooting to applications and systems deployed within a DevOps CI/CD pipeline. Identifies, troubleshoots, and resolves pipeline issues. Other duties as assigned or required. Requirements Required: CI/CD implementation experience required. Design/development of DevOps pipelines experience required. BS/BA degree and 3 years related experience OR AA/AS degree and 7 years related experience OR HS and 9 years related experience. Desired: Ability to work independently in a fast-paced technical environment. Nexus experience desired. Experience with specific CI/CD related tools such as GitLab Ultimate, Nexus, DORA metrics, and Prisma Cloud (formerly Twistlock) preferred. Security Clearance:  Must be eligible to obtain a secret clearance; active or interim secret is preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc. Education/Experience:  BS/BA degree and 3 years related experience OR AA/AS degree and 7 years related experience OR HS and 9 years related experience. Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Wellness Resources Stock Option Plan

POSITION SUMMARY: This position shares the responsibility of maintaining the multimedia and audiovisual equipment installed in university classrooms and teaching spaces, meeting rooms, office locations, and public presentation venues. This includes preventative maintenance work as scheduled, maintenance of equipment (break/fix) and some installation work as required. This position will also be responsible for videotaping classes or events on campus as scheduled. Some overtime is required in this position, as well as the need to work alternate shifts when needed. RESPONSIBILITIES: Provide technical service and support to classrooms and meeting spaces equipped with AV Media systems Answer phone calls from classroom spaces and provide remote assistance as possible Dispatch to classroom spaces to provide immediate onsite service as required Document service issues and problem resolutions in the service workflow system Accomplish preventative maintenance tasks as assigned, usually twice per year Installation of equipment as needed, Projectors, LCD panels, rack equipment such a, Switchers Some responsibilities associated with configuration of computers in order to project properly, both PC and Mac System Commissioning and Training/Instruction in the use of the MM and AV equipment Perform final testing and commissioning of newly installed systems, including the shared responsibility for developing training materials This position will be responsible for training faculty and staff members on the proper use of the systems installed in classrooms and meeting spaces; this includes projection systems, the use of AV control systems, video conferencing and/or Skype, and some lecture capture. Videographer services and general event support Videotaping services as requested, class lectures, seminars, events during the regular academic day, as well as after hours Timely processing of the video as required to provide the requested format/copies for the customer Set up / take down of equipment in support of events, including Board of Trustees meetings. QUALIFICATIONS: Thorough knowledge of the operation of multimedia and a/v system equipment, including: Projectors and/or LCD panels Room sound systems (Playback and Live Audio) Media playback AV Control systems (AMX and Crestron) Video Switching Good computer skills; configuration settings, extending displays to projector, etc. (Microsoft Windows and MacOS) Ability to analyze and solve complex problems, troubleshooting equipment failures Ability to perform under limited supervision. Independent problem-solving ability is critical Ability to perform in stressful situations while supporting events with several moving pieces Excellent interpersonal, analytical, problem solving, organizational, and communication skills Familiar with the basic use of NLE (Non-Linear Editing) systems; preferably Final Cut Familiar audio systems: mixing consoles (analog and digital); wireless microphones Required: Must have a valid Driver's License and be able to produce a driving record with a minimum of 3 years of driving history in good standing EDUCATION & EXPERIENCE: High School diploma or equivalent Some college or professional trade training in electronics or audiovisual systems preferred 2+ years of technical service responsibilities associated with multimedia and/or a/v systems WORK HOURS: Full-time, non-exempt position Monday - Friday, 11:00 a.m. - 7:30 p.m.; 7.75 hrs./day; 38.75 hrs./week SALARY STRUCTURE: Pay Grade 5 (Hiring Range $19.72 to $26.13 per hour)

As an SAP Basis Administrator, you will interface directly with Infrastructure, Networking and Technical teams to understand the requirements and support various business functions and systems capabilities. We are transforming our SAP delivery practices to bring in greater agility.  This role is responsible for the end-to-end management of the complex SAP Landscape and requires deep technical expertise and hands-on experience in SAP System management, Maintenance and Operation and supporting SAP Integration. Essential Duties and Responsibilities Design, build, test, deploy and manage the SAP Systems (S/4HANA, BTP Solutions/Services, CPI, Datasphere and, Other SAP solutions) Implement the technical approach of all SAP and non-SAP systems integrating with SAP solutions & manage SAP and 3rd party dependencies related to the SAP environment. Plan and manage SAP systems maintenance schedule, in coordination with internal and external stakeholders like SAP ECS (RISE) Deep understanding of SAP best practices Performance tuning and configuration, troubleshooting and RCA related to HANA DB, S/4HANA, other SAP SaaS solutions Implementation, upgrade, and support of the latest SAP systems versions Good knowledge of hyperscalers Overseeing BTP landscape setup and maintenance, including SSO Own & drive SAP Infrastructure of ATECs to meet future needs, scalability, keeping industry-leading best-practices in mind Be part of and drive the design, engineering efficiency and optimize the development process for continuous product delivery  Implement solutions to streamline processes, reduce redundancy, enhance internal customers’ experience Requirements The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor or equivalent degree in Information Systems, Computer Science, or Engineering. 5-7 years of experience as a SAP Basis Administrator with hands-on experience Experience in at least 2 SAP Implementations, Upgrades, Conversions, Migrations, out of which, at least 1 implementation in the “RISE with SAP” context coordinating with SAP ECS  Provide On-call support during weekdays and weekends as per the schedule Certifications At least one SAP certification from the following below is preferred:  SAP S/4HANA System Administration  Database Administrator - SAP HANA Soft Skills Strong analytical and problem-solving abilities Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders Ability to work independently and collaboratively in a fast-paced environment Ability to keep up with current technology trends to assess and make recommendations on processes, designs, operations, in keeping with the latest technology For roles based in the United States that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable). ATEC is committed to providing equal employment opportunities to its employees and applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, or any other protected status in accordance with all applicable federal, state or local laws. Further, ATEC will make reasonable accommodations that are necessary to comply with disability discrimination laws. Salary Range Alphatec Spine, Inc. complies with state and federal wage and hour laws and compensation depends upon candidate’s qualifications, education, skill set, years of experience, and internal equity. $110,000 to $140,000 Full-Time Annual Salary. The salary range provided is a guide, and the actual compensation will vary based on your skills, experience, and geographic location.

POSITION SUMMARY: Reporting to the Director of Enrollment and Student CRM Systems, the Systems Administration and User Support Specialist play a key role in advancing the effective use and ongoing evolution of the University's Technolutions Slate CRM platform across multiple databases. The specialist serves as both a frontline resource and a subject matter expert for Slate users across campus, guiding adoption through training, documentation, and collaborative problem-solving. In addition to supporting end users, the specialist develops and maintains core CRM functionality (including forms, events, and communication tools), contributes to the design and enhancement of data structures, workflows, applications, portals, integrations, and related components, and ensures data integrity through auditing and resolution efforts. The specialist also partners on cross-functional projects to optimize CRM capabilities for institutional goals, manages testing and quality assurance processes, and oversees team and project productivity practices to support effective collaboration and alignment across university priorities. JOB DUTIES/RESPONSIBILITIES: System Configuration, Development, and Customization (40%) Develop communication campaigns, forms, and events/templates in support of core processes and workflows for units across campus. Support and monitor constituency usage of communication, form, and event tools. Customize the CRM configuration in Slate to meet the unique needs of different offices/departments. Assist in development of Slate data structures, workflows, applications, automations, portals, and related infrastructure to support operational requirements and streamline processes for offices across campus. Build and configure application and form processes in Slate (including infrastructure for supporting materials, recommendations/references, checklists, and other processing needs). Build complex, multi-stage workflows to streamline and automate business processes; assist in implementation of appropriate permission settings and access controls, ensuring data security and maintaining compliance. Create and maintain portals for student, staff, and faculty end users, providing secure and personalized access to relevant information, forms, and applications. Stay up to date with industry best practices and technological advancements, exploring opportunities to leverage new features and functionalities of the Slate system. User Training and Support (30%) Create and maintain comprehensive documentation of system configurations, workflows, and user guides to facilitate knowledge sharing and support users. Develop and deliver training programs and materials to educate users on optimized system usage, new features, and best practices. Develop and implement innovative solutions for managing, maintaining, and sharing documentation, training, and instruction materials; conceptualize, design, and/or develop tools and applications to provide robust and user-friendly support resources. Troubleshoot and diagnose user-reported problems, identify and implement solutions, and triage problems to other ESCRMS process owners or Technolutions support as necessary; guide power users in understanding and troubleshooting problems independently. Develop and manage user assistance processes and tools, ensuring rapid and optimal resolution of requests for assistance while optimizing ESCRMS team bandwidth; manage productivity tools (e.g. Airtable, Slack) for use by Slate constituents across campus. Serve as a subject matter expert in Slate administration; develop, train, and guide Slate users across campus; support individual offices in their day-to-day adoption of Slate functionality. System Administration and Maintenance (20%) Develop tools and practices for auditing data in Slate to maintain data integrity. Develop tools for monitoring user adherence to system requirements and best practices, and for automating alert and mitigation notifications. Investigate and resolve system issues, including errors for imports/exports and integrations between systems, and data discrepancies. Assist Slate users with matching and duplication issues in data imports. Assist in design and implementation of system integrations, developing import/export processes in Slate and ensuring seamless and secure data flow between Slate and other applications. ESCRMS Team Management and Process/Tool Development (10%) Continuously evaluate existing team processes and identify areas for improvement. Develop and implement innovative solutions to enhance team productivity and efficiency; manage team productivity tools and practices (e.g. Airtable, Slack). Conceptualize, design, and build tools and applications to support the team's operations; utilize technical skills to create solutions that optimize team performance and decision-making processes; stay up to date with technological advancements and suggest relevant tools to enhance team collaboration. Prepare requests for operating budget; reconcile expenditures, process financial transactions and audit monthly budget reports. CONTACTS: Frequent interaction with Slate users, program managers, and stakeholders across campus. Occasional collaboration with Enterprise Applications (IS), campus data stewards, VP for Enrollment Management, VP for Planning and Policy, University Communications, and Technolutions staff. Occasional contact with vendors providing consulting or development services. WORKING CONDITIONS/PHYSICAL EFFORT: Majority of work is completed at two-monitor workstation and requires one to work from computer full-time. Remote work may be considered. QUALIFICATIONS: Knowledge, skills & ability: Advanced knowledge of relational database (CRM) configuration and management. Strong analytical, research, critical thinking, and creative problem-solving skills, including the ability to identify, analyze, and resolve complex problems. Strong attention to detail and demonstrated ability to audit data, map processes, and organize/synthesize information from disparate sources. Demonstrated ability to balance multiple projects and tasks and to adapt in a fast-paced, ever-changing environment. Demonstrated ability to learn new systems, procedures, and processes quickly and independently. Excellent interpersonal and communication skills, and the ability to build and maintain strong relationships with Slate users and teams across campus. Demonstrated ability to create system/process documentation, develop training materials/plans, and train users. Proficiency in Microsoft suite of products. Knowledge of student information systems (SIS) preferred. Thorough understanding of FERPA and compliance; demonstrated ability to handle highly confidential information. EDUCATION & EXPERIENCE: Bachelor's degree required. Prior higher education experience preferred. 3-5 years of experience working in CRM/relational database systems required. Experience in reporting, UX/UI design, and/or web development preferred. WORK HOURS: Full-time; Exempt Monday-Friday 8:30AM-5:00pm PAY STRUCTURE: Pay Grade 6 (Hiring range $47,154 to $62,483 annually)