TeleOps Operator

ABOUT CAMINO PARTNERS Camino Partners is a values led investment platform focused on enhancing consumers' lives. Knowing that where values guide, value grows, we partner with pioneering leaders to build enduring enterprise value forged with entrepreneurialism, open communication and integrity. Our leadership team steered every stage of KIND's growth from concept to multi-billion-dollar platform and now, our team of accomplished investors and strategic operators is putting that experience to work. Our bespoke approach to partnership allows us to be trusted thought partners along the business growth journey, helping companies solve meaningful consumer problems while charting a pathway to scalable and sustainable growth. Camino Partners also supports Daniel’s philanthropic organizations, The Lubetzky Family Foundation (LFF) and Builders Network. Both organizations are dedicated to finding creative solutions to society’s greatest challenges. They seek not only to build more empathetic, reflective and just communities fueled by the spirit of social entrepreneurship, but they work to overcome toxic social and political division by working to build bridges across lines of difference.   THE ROLE: INFORMATION TECHNOLOGY SUPPORT ANALYST The Information Technology Support Analyst provides essential technical support and troubleshooting for all hardware, software, and network-related issues for Camino Partners, LFF and Builders Network. This role ensures the smooth and efficient operation of all IT systems in this multi-organization environment, encompassing multiple Microsoft tenants and key applications like SmartSuite and Dynamics 365, with a focus on personalized service and attention to detail. This individual will report directly to the Director of Information Technology. KEY RESPONSIBILITIES User Support: Provide prompt and professional technical support to all team members via phone, email, chat, or in-person for computer hardware, software, network connectivity, and other IT-related issues. Microsoft Tenant Administration: Assist with the administration of multiple Microsoft tenants, including user account management, license assignment, and basic troubleshooting of Microsoft 365 services like Outlook, SharePoint, OneDrive and Teams. Troubleshooting & Problem Resolution: Diagnose and resolve a wide range of technical problems, from basic inquiries to more complex issues, escalating to the Director of IT when necessary. Jira Service Management: Utilize Jira Service Management to log, track, and manage all support requests and incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Documentation & Knowledge Management: Create and maintain comprehensive documentation in Confluence, including IT procedures, troubleshooting guides, FAQs, and user manuals, to support efficient problem resolution and knowledge sharing within the team. CRM Project Assistance (SmartSuite & Dynamics 365): Provide first-line support for SmartSuite and Microsoft Dynamics 365 CRM applications, addressing user queries and troubleshooting minor issues. Assist with user onboarding and training for SmartSuite and Dynamics 365, ensuring seamless adoption. Contribute to CRM data maintenance and cleanup activities as directed by the Director of IT. Support the implementation and enhancement of CRM workflows within both SmartSuite and Dynamics 365 environments. Collaborate with the Director of IT and other stakeholders to identify user needs and recommend improvements within the CRM systems. System Maintenance: Assist with installation, configuration, and maintenance of hardware, software, and peripherals, including workstations, printers, and mobile devices. Onboarding/Offboarding: Facilitate the onboarding process for new team members by setting up workstations, accounts (across relevant Microsoft tenants and CRM systems), and providing initial IT orientation. Manage the systems offboarding and laptop return for all team members who resign or are terminated.  Security: Adhere to and promote IT security policies and best practices within the family office environment, ensuring compliance across all Microsoft tenants and business applications. Collaboration: Work closely with the Director of IT on projects, system improvements, and strategic IT initiatives to enhance the overall IT environment. Projects: Research and implement technical products and services that will improve organizational efficiency and capabilities.  Requirements QUALIFICATIONS AND SKILLS Education: Associate's or Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience. Experience: 2-5 years of experience in an IT support or help desk role, preferably in a small IT team environment with exposure to multi-tenant and CRM environments. Technical Skills: Proficiency in troubleshooting Windows and macOS operating systems. Familiarity with Microsoft Office Suite, Google Workspace, and common business applications. Experience with multiple Microsoft tenants and their administration. Experience using Jira Service Management or similar for ticketing and incident tracking. Proficiency in creating and maintaining technical documentation, preferably in Confluence. Basic understanding of SmartSuite, Microsoft Dynamics 365, and similar platforms. Understanding of basic networking concepts (TCP/IP, DNS, DHCP). Experience with remote support tools and methodologies. Knowledge of Active Directory/Entra ID for user account management across different tenants. Soft Skills: Exceptional communication and interpersonal skills, with the ability to convey technical information clearly to non-technical users. Strong problem-solving and analytical abilities. Ability to research technical topics and locate appropriate solutions. Customer-centric approach with patience and empathy. Strong organizational skills and attention to detail. Ability to work independently and as part of a small team. Proactive and adaptable mindset, eager to learn new technologies and security best practices related to multi-tenant environments and CRM systems. Benefits WHAT CAMINO PARTNERS OFFERS: ·       Competitive annual base compensation ($65,000-$75,000) ·       Annual bonus potential and participation in our Long-Term Incentive Plan. ·       21 Days of Paid Time Off (pro-rated in the first year of service). ·       Hybrid work policy (3 days in office) and casual dress code. ·       Excellent health, dental & vision insurance with the employee portions of basic plans covered by Camino Partners at 100%. ·       Retirement savings program with company match. ·       Charitable gift matching program. ·       This role offers a unique opportunity to provide hands-on IT support in a close-knit professional environment, working closely with the Director of IT to maintain and improve the organization’s technology infrastructure. EEO STATEMENT At Camino Partners, we are committed to an equitable workplace where diversity in all its forms is championed. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal history, consistent with legal requirements. If you require a specifical accommodation, please let us know.

Job Title: Product & Go-to-Market Strategy Lead Location: New York NY (Travel Required) – No sponsorship available Employment Type: Full-Time About Madison Ave Consulting Madison Ave Consulting is the team behind Pulse, our Salesforce-native product designed to give organizations clear, actionable visibility into their projects, resources, and outcomes. As a Salesforce consulting partner, we built Pulse to bridge the gap between technology and business goals, helping leaders make smarter decisions with real-time insights directly inside Salesforce. About the Role We are looking for an experienced leader to take ownership of the go-to-market strategy, product roadmap, and partner/channel enablement for our Salesforce solution, Pulse. In this role, you’ll bring proven expertise in driving SaaS product growth. Requirements Key Responsibilities Go-to-Market Leadership: Develop and execute GTM strategies for our Salesforce Product “Pulse”, aligning with Madison Ave’s ideal customer profile and growth objectives. Lead product launch readiness, ensuring seamless, packaging, and sales enablement across teams. Partner with Sales, Finance, and Operations to surface risks, identify opportunities, and drive course corrections in real time. Coordinate and lead product demos and presentations for internal and external stakeholders. Product Strategy & Management: Own the roadmap for Pulse, driving product-led growth. Translate customer and partner feedback into actionable product requirements. Work with development teams to prioritize features that improve customer experience, profitability, and scalability. Channel & Partner Enablement: Strengthen collaboration with value-added reseller (VAR) and partner networks to expand reach and maximize customer lifetime value. Enable partners through marketing collateral, training, and operational tools that drive adoption and revenue growth. Qualifications 4+ years of experience in Product Management, GTM Strategy, Revenue/Commercial Operations, or Channel Enablement (SaaS required, Salesforce strongly  preferred). Proven track record of driving revenue growth through product strategy and/or partner-led channels. Deep understanding of mid-market buyer needs and the levers that drive adoption and retention. Strong forecasting, planning, and execution skills with comfort operating in fast-paced environments. Excellent executive presence with the ability to influence cross-functional stakeholders and external partners. Analytical mindset with the ability to translate data into strategic decisions. Benefits Why Madison Ave Consulting? Join a high-performing team of seasoned Salesforce professionals Be part of a growing consultancy rooted in healthcare and enterprise delivery Enjoy flexible remote work, a collaborative and respectful culture, and a focus on professional growth Work on meaningful Salesforce projects that drive real impact for clients Represent Madison Ave at client engagements, Salesforce events, and industry conferences

This position is posted by Jobgether on behalf of Boosted.ai. We are currently looking for a Data Scientist in New York (USA). We are seeking a Data Scientist to transform complex data into actionable insights that drive strategic decisions and enhance business outcomes. In this role, you will own the end-to-end data workflow, from building robust data infrastructure and pipelines to running experiments and delivering clear analyses. You will empower teams with self-serve analytics, champion a data-driven culture, and contribute to improving products and processes across the organization. This position offers the chance to work in a fast-growing, innovative environment alongside top-tier talent and cutting-edge financial technology tools. Accountabilities ·         Drive strategic insights by analyzing data and providing actionable recommendations for go-to-market strategies and product development. ·         Translate complex findings into clear, understandable insights for both technical and non-technical stakeholders. ·         Build and scale data infrastructure, including pipelines, transformation, and orchestration processes to ensure accurate and timely data delivery. ·         Develop self-serve analytics platforms that empower teams to access and leverage data effectively. ·         Design and run experiments to test hypotheses, measure impact, and support continuous improvement in products and processes. ·         Establish and promote best practices for data usage and foster a culture of data-driven decision-making across teams. Requirements ·         4+ years of professional experience in data science or related fields. ·         Expert-level proficiency in SQL and Python or R. ·         Strong understanding of statistical methods and machine learning techniques. ·         Experience with data transformation and orchestration tools. ·         Proven ability to communicate data insights effectively through storytelling and visualization. ·         Strong analytical mindset with the ability to manage multiple projects in a fast-paced environment. ·         Experience in financial technology, investment, or analytics environments is a plus. Benefits ·         Competitive base salary: $155,000–$210,000, plus discretionary bonus program and equity participation. ·         Flexible, unlimited paid time off. ·         Comprehensive medical, dental, and vision benefits for employees and families. ·         Life insurance and disability benefits. ·         401(k) retirement savings plan (U.S. employees). ·         Paid parental leave. ·         Access to proprietary tools and platforms to enhance professional growth. ·         Flexible remote work options combined with in-person collaboration opportunities. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

We are looking for a highly skilled and proactive Systems Administrator to oversee and advance the technology backbone of our advertising and creative production studios. This position blends core IT infrastructure expertise with a strong understanding of the specialized workflows within a creative production environment. You will be the key resource ensuring that our teams remain connected, secure, and productive—delivering seamless integration across on-premises systems, cloud services, and AI-driven creative tools. This role is client-facing with both internal and potentially external clients. Key Responsibilities Network & Infrastructure Management: Administer and monitor multi-site networks, including firewalls, Dell/Meraki/Arista/UniFi switches, and wireless access points. Support & Operations: Handle daily IT operations and ticket management through Freshdesk. Storage & Servers: Maintain and optimize enterprise storage and server systems (Isilon SmartPools, Synology), ensuring consistent performance and uptime. User Lifecycle: Manage employee onboarding and offboarding processes, and support the operation of studio-critical applications (Google Workspace, Slack, Adobe Creative Cloud, Capture One, etc.). Access & Permissions: Administer shared storage access (SMB/NFS/AFP), enforce permissions, and resolve workflow issues across MacOS, Windows, and Linux platforms. SaaS & Cloud Platforms: Manage core SaaS applications including Google Workspace, Slack, Freshservice, Addigy MDM, and Adobe licensing. Support & Collaboration Provide responsive support to studio, production, and creative teams. Partner with artists, retouchers, producers, and finance teams to align IT systems with creative workflows. Document procedures, train staff on new tools, and communicate clearly with technical and non-technical stakeholders. Serve as a bridge between creative production and IT, ensuring technology enhances—rather than disrupts—the creative process. Requirements Required Skills 3+ years of experience in IT systems and network administration. Expertise in administering and maintaining networking and storage systems (Isilon, Synology, NAS/SAN). Experience in managing macOS and Windows environments, including MDM tools (Addigy, Intune). Excellent customer service orientation Additional Skills (Preferred): Experience with cloud platforms such as AWS S3 or Google Cloud Familiarity with emerging Creative AI tools and technologies Experience supporting creative production teams including practical knowledge of professional production equipment and software Benefits The anticipated salary range for this role is $70,000 - $85,000 annually. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience, and skills relative to the defined job requirements. This is an onsite role, based in our studios and office in Tribeca. Early morning, evening or weekend work may occasionally be required to meet the needs of the business. We offer a competitive benefits package including major medical, dental and vision insurance, FSA, HSA, and employee discounts. Industrial Color is a division of CoCreativ, a family of integrated creative production companies. Industrial Color partners with top brands, agencies, and creative professionals providing a full range of essential production services. For over 30 years, we've led the industry through a culture of innovation, bringing state-of-the-art digital production and post-production solutions to our clients. Our headquarters is based in Tribeca, NY, with offices in Los Angeles and studios in Brooklyn and Los Angeles. Our clients include: L'Oreal, Publicis, Procter & Gamble, Tommy Hilfiger, Absolut Vodka, Nike, Estee Lauder, Amazon...

Inspiroz is seeking a driven, detail-oriented Junior School Technology Specialist (STS) to join our on-site IT support team in Colorado Springs.  As an STS, you will play a crucial role in supporting the day-to-day technology support across Inspiroz’ portfolio of charter schools.  Working under the supervision of an Inspiroz Service Delivery Manager, you will interact regularly with our remote technical support team and various client contacts. For over a decade, Inspiroz has established a reputation in the Managed IT Services industry as a premier provider of charter school focused technology strategy and support.  Take the next step in your IT career, and apply today! Key responsibilities for this position include the following:  Technical support and problem resolution  Take the lead in resolving technical issues that require on-site support.  Manage on-site installation, repairs, and maintenance for workstations, network equipment and peripheral devices.  Conduct thorough troubleshooting to identify the root cause of problems.  Assist with projects on an as-needed basis, collaborating with project teams and stakeholders as required.  Act as the liaison between on-site operations and the remote IT support team in India.  Communicate technical issues and requirements to the remote team accurately and clearly.  Provide detailed information and documentation to facilitate remote troubleshooting and support.  Works closely with the remote service desk team to resolve technical issues.  Stay up-to-date with the latest technology trends, advancements, and best practices in the education sector.   Customer support and service  Communicates updates, challenges, and tasks to the client in a clear and timely manner.  Listens actively to client concerns and addresses them appropriately.  Establishes and maintains strong relationships with clients, fostering a sense of trust and partnership.  Assists clients in aligning technology solutions with their specific goals and requirements.  Ensures client satisfaction by following up on issue resolution and providing necessary support.  Takes personal interest in the quality of work and meeting customer needs.  Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions.  Responds to emails within two hours during business hours and ensures timely responses to after-hours emails or requests, as per the company's communication policy.’  Time Entry and Ticket Management  Accurately and diligently tracks time spent on-site using ConnectWise Manage's time entry feature.  Regularly updates ticket statuses and provides clear and concise notes for effective communication and collaboration.  Follows the company's established workflow procedures, including ticket creation, assignment, and resolution processes in ConnectWise Manage.  Conducts a thorough review of assigned tickets for the next day before the end of the current shift to prepare effectively.  Requirements Knowledge of:  Windows Systems  Mac Systems  Active Directory  Networking equipment and concepts  Hardware repairs and installations  Skills  Excellent customer service skills  Excellent hands-on technical support skills  Excellent verbal and written communication skills  Abilities  Ability to demonstrate passion for technology, innovation, troubleshooting, and making a difference.  Ability to adapt to changing situations, be flexible in approach, and effectively multitask.  Ability to self-motivate and work independently when required, taking initiative and ownership of tasks.  Ability to assess own limitations, recognize when to ask for help, and effectively collaborate with others.  Education:  The successful candidate should have a Bachelor’s Degree in a Technology related field or equivalent certifications.  Experience:  The successful candidate should have at least 1-2 years’ experience in Tier 1 and 2 technical support.  Benefits What Our Ideal Candidate Will Receive:  A company focused on maintaining a great company culture  An opportunity to make a difference in the company and to be rewarded for doing so  A company that is always looking to improve while adhering to our core principles.  An opportunity for career growth within the organization  Competitive compensation package with variable pay potential and benefits  We are a mission-focused company that is committed to ensuring children of all backgrounds and abilities have the opportunity to excel academically and achieve greatness. We share in that passion with our school partners and live it through our values of: “Be Courageous”, “The Extra Mile”, “Today, Not Tomorrow” and “Communicate. Communicate. Communicate.”

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