IT Program/Project Management Analyst, Journeyman (Secret)

ABOUT CAMINO PARTNERS Camino Partners is a values led investment platform focused on enhancing consumers' lives. Knowing that where values guide, value grows, we partner with pioneering leaders to build enduring enterprise value forged with entrepreneurialism, open communication and integrity. Our leadership team steered every stage of KIND's growth from concept to multi-billion-dollar platform and now, our team of accomplished investors and strategic operators is putting that experience to work. Our bespoke approach to partnership allows us to be trusted thought partners along the business growth journey, helping companies solve meaningful consumer problems while charting a pathway to scalable and sustainable growth. Camino Partners also supports Daniel’s philanthropic organizations, The Lubetzky Family Foundation (LFF) and Builders Network. Both organizations are dedicated to finding creative solutions to society’s greatest challenges. They seek not only to build more empathetic, reflective and just communities fueled by the spirit of social entrepreneurship, but they work to overcome toxic social and political division by working to build bridges across lines of difference.   THE ROLE: INFORMATION TECHNOLOGY SUPPORT ANALYST The Information Technology Support Analyst provides essential technical support and troubleshooting for all hardware, software, and network-related issues for Camino Partners, LFF and Builders Network. This role ensures the smooth and efficient operation of all IT systems in this multi-organization environment, encompassing multiple Microsoft tenants and key applications like SmartSuite and Dynamics 365, with a focus on personalized service and attention to detail. This individual will report directly to the Director of Information Technology. KEY RESPONSIBILITIES User Support: Provide prompt and professional technical support to all team members via phone, email, chat, or in-person for computer hardware, software, network connectivity, and other IT-related issues. Microsoft Tenant Administration: Assist with the administration of multiple Microsoft tenants, including user account management, license assignment, and basic troubleshooting of Microsoft 365 services like Outlook, SharePoint, OneDrive and Teams. Troubleshooting & Problem Resolution: Diagnose and resolve a wide range of technical problems, from basic inquiries to more complex issues, escalating to the Director of IT when necessary. Jira Service Management: Utilize Jira Service Management to log, track, and manage all support requests and incidents, ensuring timely resolution and adherence to service level agreements (SLAs). Documentation & Knowledge Management: Create and maintain comprehensive documentation in Confluence, including IT procedures, troubleshooting guides, FAQs, and user manuals, to support efficient problem resolution and knowledge sharing within the team. CRM Project Assistance (SmartSuite & Dynamics 365): Provide first-line support for SmartSuite and Microsoft Dynamics 365 CRM applications, addressing user queries and troubleshooting minor issues. Assist with user onboarding and training for SmartSuite and Dynamics 365, ensuring seamless adoption. Contribute to CRM data maintenance and cleanup activities as directed by the Director of IT. Support the implementation and enhancement of CRM workflows within both SmartSuite and Dynamics 365 environments. Collaborate with the Director of IT and other stakeholders to identify user needs and recommend improvements within the CRM systems. System Maintenance: Assist with installation, configuration, and maintenance of hardware, software, and peripherals, including workstations, printers, and mobile devices. Onboarding/Offboarding: Facilitate the onboarding process for new team members by setting up workstations, accounts (across relevant Microsoft tenants and CRM systems), and providing initial IT orientation. Manage the systems offboarding and laptop return for all team members who resign or are terminated.  Security: Adhere to and promote IT security policies and best practices within the family office environment, ensuring compliance across all Microsoft tenants and business applications. Collaboration: Work closely with the Director of IT on projects, system improvements, and strategic IT initiatives to enhance the overall IT environment. Projects: Research and implement technical products and services that will improve organizational efficiency and capabilities.  Requirements QUALIFICATIONS AND SKILLS Education: Associate's or Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent experience. Experience: 2-5 years of experience in an IT support or help desk role, preferably in a small IT team environment with exposure to multi-tenant and CRM environments. Technical Skills: Proficiency in troubleshooting Windows and macOS operating systems. Familiarity with Microsoft Office Suite, Google Workspace, and common business applications. Experience with multiple Microsoft tenants and their administration. Experience using Jira Service Management or similar for ticketing and incident tracking. Proficiency in creating and maintaining technical documentation, preferably in Confluence. Basic understanding of SmartSuite, Microsoft Dynamics 365, and similar platforms. Understanding of basic networking concepts (TCP/IP, DNS, DHCP). Experience with remote support tools and methodologies. Knowledge of Active Directory/Entra ID for user account management across different tenants. Soft Skills: Exceptional communication and interpersonal skills, with the ability to convey technical information clearly to non-technical users. Strong problem-solving and analytical abilities. Ability to research technical topics and locate appropriate solutions. Customer-centric approach with patience and empathy. Strong organizational skills and attention to detail. Ability to work independently and as part of a small team. Proactive and adaptable mindset, eager to learn new technologies and security best practices related to multi-tenant environments and CRM systems. Benefits WHAT CAMINO PARTNERS OFFERS: ·       Competitive annual base compensation ($65,000-$75,000) ·       Annual bonus potential and participation in our Long-Term Incentive Plan. ·       21 Days of Paid Time Off (pro-rated in the first year of service). ·       Hybrid work policy (3 days in office) and casual dress code. ·       Excellent health, dental & vision insurance with the employee portions of basic plans covered by Camino Partners at 100%. ·       Retirement savings program with company match. ·       Charitable gift matching program. ·       This role offers a unique opportunity to provide hands-on IT support in a close-knit professional environment, working closely with the Director of IT to maintain and improve the organization’s technology infrastructure. EEO STATEMENT At Camino Partners, we are committed to an equitable workplace where diversity in all its forms is championed. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal history, consistent with legal requirements. If you require a specifical accommodation, please let us know.

We are seeking an experienced Network Operations Center (NOC) Technician with proven leadership abilities and strong technical expertise. The ideal candidate will lead a team of 5, manage support operations, and ensure system reliability across a variety of platforms and tools. Responsibilities Lead and mentor a team of 5 NOC technicians, ensuring effective workflow and issue resolution. Manage, track, and resolve incidents through a ticketing system. Administer and support Office 365 and Active Directory environments. Configure and maintain MFA and MDM solutions. Support and manage cloud platforms, including Amazon Web Services (AWS) and Microsoft Azure (Entra). Implement and monitor EDR (Endpoint Detection and Response) solutions. Create, maintain, and update technical documentation, processes, and knowledge base articles. Communicate effectively with team members, leadership, and stakeholders through clear written and verbal communication. Qualifications Prior experience as a NOC Technician or similar technical operations role. Strong background in Office 365 administration and Active Directory. Hands-on experience with MFA, MDM, AWS, Azure Entra, and EDR software. Demonstrated leadership skills in managing a small technical team. Excellent documentation, writing, and communication skills.

Job Title: Product & Go-to-Market Strategy Lead Location: New York NY (Travel Required) – No sponsorship available Employment Type: Full-Time About Madison Ave Consulting Madison Ave Consulting is the team behind Pulse, our Salesforce-native product designed to give organizations clear, actionable visibility into their projects, resources, and outcomes. As a Salesforce consulting partner, we built Pulse to bridge the gap between technology and business goals, helping leaders make smarter decisions with real-time insights directly inside Salesforce. About the Role We are looking for an experienced leader to take ownership of the go-to-market strategy, product roadmap, and partner/channel enablement for our Salesforce solution, Pulse. In this role, you’ll bring proven expertise in driving SaaS product growth. Requirements Key Responsibilities Go-to-Market Leadership: Develop and execute GTM strategies for our Salesforce Product “Pulse”, aligning with Madison Ave’s ideal customer profile and growth objectives. Lead product launch readiness, ensuring seamless, packaging, and sales enablement across teams. Partner with Sales, Finance, and Operations to surface risks, identify opportunities, and drive course corrections in real time. Coordinate and lead product demos and presentations for internal and external stakeholders. Product Strategy & Management: Own the roadmap for Pulse, driving product-led growth. Translate customer and partner feedback into actionable product requirements. Work with development teams to prioritize features that improve customer experience, profitability, and scalability. Channel & Partner Enablement: Strengthen collaboration with value-added reseller (VAR) and partner networks to expand reach and maximize customer lifetime value. Enable partners through marketing collateral, training, and operational tools that drive adoption and revenue growth. Qualifications 4+ years of experience in Product Management, GTM Strategy, Revenue/Commercial Operations, or Channel Enablement (SaaS required, Salesforce strongly  preferred). Proven track record of driving revenue growth through product strategy and/or partner-led channels. Deep understanding of mid-market buyer needs and the levers that drive adoption and retention. Strong forecasting, planning, and execution skills with comfort operating in fast-paced environments. Excellent executive presence with the ability to influence cross-functional stakeholders and external partners. Analytical mindset with the ability to translate data into strategic decisions. Benefits Why Madison Ave Consulting? Join a high-performing team of seasoned Salesforce professionals Be part of a growing consultancy rooted in healthcare and enterprise delivery Enjoy flexible remote work, a collaborative and respectful culture, and a focus on professional growth Work on meaningful Salesforce projects that drive real impact for clients Represent Madison Ave at client engagements, Salesforce events, and industry conferences

Join DeepTech Inc. – Where Apple Expertise Meets Human Centered IT WHO WE ARE DeepTech Inc. is a trusted NYC-based MSP with 20+ years of delivering smart, personal, and proactive IT support. We’re a tight-knit team that values expertise, collaboration, and client success. Our environment is fast-paced, fun, and focused on real impact. Are you a macOS pro who loves problem solving and helping put a smile on clients face? We're looking for a full-time, Mac-focused IT Specialist to join our Service Desk team. This role combines in-office and onsite work, supporting clients across NYC. This role is for experienced professionals only—those who already know their way around macOS and the Apple ecosystem. If you're still learning the ropes, this one isn’t the right fit. Apple certifications are a big plus—but not required. WHAT YOU'LL DO Work from our bright Midtown NYC office and visit client sites throughout the city Handle a variety of technical support needs—from quick fixes to deeper troubleshooting Resolve tickets involving: > Password resets, printer setups, OS updates > Workstation migrations, server support, MDM configurations (e.g., JAMF, Mosyle, Intune) > macOS, Windows, Google Workspace, and O365 troubleshooting > Work with firewalls, switches, WiFi, VPN (SonicWall, Meraki) > Support VoIP systems, email security, spam filtering, and more > Participate in on-call rotation and team meetings > Keep documentation and client communication clear and up-to-date SKILLS & REQUIREMENTS > 4+ years supporting macOS, iOS, and mobile devices in professional environments > Familiarity with tools like Keychain, Activity Monitor, Console, LaunchAgents/Daemons > Experience with MDMs (JAMF, Mosyle, Intune, Meraki) > Comfort supporting Windows users at a Level 1 capacity > Hands-on experience with Google Workspace, Office 365, and cloud-based environments > Strong communication skills—you’re client-friendly, clear, and reliable > A self-starter mentality—you take ownership, but know when to escalate > Familiarity with ticketing systems (ConnectWise is a plus) and RMM tools WHAT WE OFFER + Compensation & Perks + Cell phone reimbursement + Commuter benefits + Medical, dental, vision, life, and AD&D insurance + 9 paid holidays, PTO, and sick time + Employee referral bonus and EAP access + Career Development * Clear annual training goals * Structured 3-week onboarding * Opportunity to work with Mac, PC, networking, and use all the fun tools * Friendly and supportive team culture * Midtown office with great energy * Monthly employee appreciation, and the occasional office pup * Breakfast team meetings and a culture that values your voice READY TO APPLY? If you're passionate about supporting Apple environments and want to thrive in a people-first MSP, we'd love to hear from you. Email your resume to us with the subject line: Mac Support Tech – YOUR FULL NAME WITH a pdf copy of your resume attached. Only candidates who follow this instruction will be considered. DeepTech Inc. is proud to be an Equal Opportunity Employer. We encourage applicants of all backgrounds and identities to apply.

Fully onsite, temp to perm, ASAP start date. Pay is BOE 48-85 per hour • 30% Network Operations and Security Management: Responsible for the daily operations, maintenance, and troubleshooting of the branch’s network. Monitor and analyze network performance, respond promptly to and resolve operational issues and incidents. Perform fault diagnosis and resolution for various types of network failures; create and manage support tickets with third-party vendors for any type of network performance degradation or system issue. Conduct regular and ad-hoc health checks to identify and eliminate risks, ensuring the overall health of the network environment. Coordinate with maintenance vendors for hardware repair and replacement. Responsible for network-related disaster recovery activities, including drills, testing, and documentation. • 25% Network Architecture Optimization and Technical Standards Development: Design and optimize network architecture by incorporating industry best practices and aligning with headquarters’ technical standards. Continuously improve the network architecture and evaluate emerging technologies for potential adoption. Revise and refine network management technical standards in accordance with HQ requirements and local business needs. • 20% Network Asset Management: Maintain and update network topology diagrams, as well as asset records for network devices and leased lines. Manage VLANs, IP addresses, DNS, and domain environments. Responsible for network configuration management and firewall port administration. Implement lifecycle management for network devices, including procurement and replacement. Handle equipment installation, placement, cabling, labeling, power supply, stacking, and routine inspections. • 10% Network Version and Patch Management: Responsible for the installation, configuration, patching, and maintenance of network infrastructure supporting the headquarters and branch data centers. Coordinate planned network upgrades with HQ departments and third parties. Perform firmware updates for network and security devices to ensure they remain on the latest versions. • 5% Network Business and Financial Management: Liaise with network vendors and participate in budgeting, procurement, contracting, invoice review, and payment processes for network-related services, ensuring service quality, cost control, and compliance. Collaborate with the Information Security Office and Risk Management Department to oversee vendor management and monitor their adherence to service level agreements (SLAs). • 5% Collaboration and Support: Work closely with other technical teams to complete network-related tasks. Provide network support and guidance to other IT staff, promoting knowledge sharing and continuous improvement. • 5% Other Duties: Perform additional related responsibilities as assigned. Requirements • College graduate with specialization in Computer Science, Information Technology, Computer Engineering or a related discipline or equivalent experience or equivalent combination of education and experience. • 3 years of satisfactory, progressive experience in network administration in a business environment incorporating switch, router and firewall configuration, network monitoring, and experience utilizing network management tools to that are acceptable to the management of the Information technology Department. Knowledge of network topology, understanding of LANS, VPN, Wi-Fi, etc. is required. • Fluent in English and Chinese. SPECIFICATIONS: • Strong knowledge in network administration, cyber security, IT operation, inventory and patch management, incident response, and etc.; • Must be able to prioritize work and multitask in a fast-paced environment. • Require participation in periodic network devices updates outside of normal business hours and respond to network-related operation issues and incidents in a timely manner. • Communication regarding work matters with the headquarters is allowed outside of regular working hours. • Have strong written and oral communication skills in English and oral communication in Mandarin. Self-motivated and with strong responsibility. • Holding professional certifications of CCNA, CCNP or CISSP is a good plus.

Title: Computer Support Specialist LONG TERM TEMPORARY ASSIGNMENT Duties: - Provide timely second-level hardware and software support to agency employees New York City regional offices - Support all aspects of the hardware device lifecycle management - Participate in the rollout of agency-wide hardware/software initiatives - Maintain tickets in the ServiceNow ticket tracking database. Update calls with actions and resolutions as necessary - Assist with asset inventory tracking, including office site visits, reviewing Warehouse stock and updating the asset database information - Conduct hardware and application testing and troubleshooting as needed - Develop technical user and IT documentation Key Skills & Abilities: - Strong interpersonal, written and oral communication skills - Ability to work with minimal supervision - Customer service experience - Strong organizational skills and attention to detail - Experience installing, testing and troubleshooting computer hardware Preferred Education: High School Diploma, Technical Degree/Certificate Program, Bachelors Degree Please submit your resume as an attachment in WORD or PDF 35 Hour Work Week 9am to 5pm $25 an hour PAID WEEKLY through a NYC Staffing Firm WE ARE AN EQUAL OPPORTUNITY EMPLOYER