Browse
···
Log in / Register

WordPress Support Engineer

Negotiable Salary

Rocket.net

Jupiter, FL, USA

Favourites
Share

Description

We’re looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they’ve come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled. Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them. Responsibilities Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution. Provide customer support through Live Chat, Tickets and Slack. Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams. Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues. Write KBs and technical articles for our blog to further distribute knowledge within the community. Convert recurring issues into feature requests for the development team and be the customer’s voice in the company to help improve the product. Assist our customers with migrating their WordPress site’s to Rocket.net. Provide critical assistance when it comes to pointing DNS to Rocket.net. Provide customers with a “WOW!” experience. Requirements 2+ years experience with WordPress. Excellent written and verbal communication skills (English). You have previous experience with Live Chat and/or helpdesk tools. Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc). Knowledge with linux command line (SSH) including WP-CLI. Extensive experience with troubleshooting WordPress. Experience with Page Builders and Caching Plugins. Experience with Cloudflare and advanced understanding of DNS. Experience in optimizing WordPress a huge plus. Experience in PHP to write custom plugins for WordPress a huge plus. Knowledge of Redis, CDN, WAF, and page caching will be a huge plus. Benefits So what are the advantages of working with a pretty amazing tech company? Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position. Flexible Vacation. Never get denied a vacation request ever again. Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go. Come work with a fun, driven, and amazing team at Rocket.net! Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team. Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process. We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

Source:  workable View original post

Location
Jupiter, FL, USA
Show map

workable

You may also like

Craigslist
Medical Equipment Installation Tech - 1099 $25/hr (Midtown)
We have an immediate need for the right candidate to start asap. We are not looking for part time or remote help. Please submit a resume or work history for consideration. Partial list of Responsibilities: Receive, inventory and unbox new equipment Build, install and repair medical equipment Program new equipment Upgrade or decommission old equipment Create spreadsheets for new equipment inventory Skills and Qualifications: Mechanical inclined and attention to detail Works with integrity and ethically Instantly inspires the trust of others Self-motivator Excellent customer service Meets commitments High degree of professionalism Creative thinking and adapts to change Dependability Requirements: Driver's License and dependable car Must be 21 Must have basic computer skills High School Diploma or equivalent Ability to communicate clearly, written and verbally Ability to travel overnight when the area gets slow Basic understanding of Microsoft Office, Word and Excel Must have a valid driver’s license and a good driving record Able to lift and/or move 50+ pounds frequently and in a safe manner Successful completion of drug test and background check Pay Rate: $25/hour (Mon-Fri, Hours vary) Benefits: Paid Training, long term career, opportunity to go full time Job Type: Full-time 8-12 hour shifts Day shift Monday to Friday Experience: service technician: 1 year (Preferred but not required) Education: High school or equivalent (Required) Work Location: NY Multiple locations Pay Frequency: Weekly every Friday via direct deposit We are a family owned and operated company located on the South side of Indianapolis. SCT Wireless has been in business and serving our nationwide customers for over 14 years
207 E 32nd St, New York, NY 10016, USA
$25/hour
Craigslist
Network Engineer (NYC In house) (Midtown East)
Things to note: • Vacation time is subject to the client’s event calendar and major project schedules. Flexibility is essential to ensure proper coverage during high-demand periods. • Hours: Full-time, standard business hours; some flexibility may be required during large company events. • Location: 90% onsite with large client 10% at midtown MSP office We are seeking a skilled and detail-oriented Network Engineer to design, implement, and maintain our clients network infrastructure. This role is essential for ensuring reliable connectivity, network security, and overall system performance. The ideal candidate will have strong troubleshooting abilities, experience with enterprise-level networking technologies, and the ability to work collaboratively with service desk team. Technical Support & Ticket Management • Monitor, maintain, and support servers, networks, and related infrastructure. • Install, configure, and manage firewalls, routers, switches, and other networking devices. • Monitor network performance and troubleshoot connectivity, latency, or bandwidth issues. • Implement and manage network security protocols, including VPNs, intrusion prevention, and access controls. • Perform regular network maintenance, upgrades, and patch management. • Ensure high availability and disaster recovery preparedness for critical network systems. • Document network configurations, changes, and procedures. • Work with vendors and service providers to manage connectivity and troubleshoot issues. • Provide Tier 2/3 support for escalated networking incidents. • Stay up to date with industry trends, emerging technologies, and best practices. Client Interaction & Reporting • Act as an onsite liaison between the client and MSP team to maintain open communication and proactive support. • Provide insights or recommendations on system improvements or risk areas. • Regularly report project progress, ticket trends, and any escalations to MSP leadership. Documentation and Reporting: • Maintain accurate records of work performed, including configurations, changes, and troubleshooting steps. • Document completed project tasks and ensure proper handover to client and or service desk team. • Provide feedback to improve processes and enhance client satisfaction. REQUIREMENTS • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). • 3+ years of experience as a Network Engineer, Network Administrator, or similar role. • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, OSPF, VLANs, etc.). • Hands-on experience with Cisco, Juniper, Fortinet, or similar networking equipment. • Familiarity with firewalls, IDS/IPS, and network monitoring tools. • Experience with cloud networking (AWS, Azure, or Google Cloud) is a plus. • Strong problem-solving and analytical skills. • Relevant certifications required ◦ Cisco Certification (CCST & CCNA) • Preferred but not required knowledge and experience with: ◦ Fortinet ◦ Clearpass ◦ Palo Alto ◦ VMWAre ◦ SCCM ◦ Microsoft Azure ◦ Linux skills IF INTERESTED, EMAIL US WITH SUMMARY: NETWORK ENGINEER [YOUR FULL NAME] WITH PDF ATTACHMENT OF YOUR MOST UP TO DATE RESUME. ONLY THOSE WHO EMAIL US DIRECTLY WILL BE CONSIDERED.
209 West 38th St RM #1009, New York, NY 10018, USA
$70,000-80,000/year
Workable
EAM Project Manager - Transportation
EAM Project Manager - Transportation Location: New York, NY (Hybrid – 2 days on-site per week) Schedule: Monday–Friday, 9 AM–5 PM Compensation: $55–$85/hour (1099) Term: 12+ month contract Description We are seeking an experienced and highly skilled EAM Project Manager to lead a major rail and transit client engagement in the New York area. The successful candidate will manage the full lifecycle of an Enterprise Asset Management (EAM) system implementation with a strong focus on Hexagon EAM. This role requires a balance of technical oversight, stakeholder engagement, and governance expertise to ensure successful delivery, integration, and compliance. Key Responsibilities Project Leadership & Delivery Manage the full lifecycle of the EAM system implementation project (Hexagon EAM). Lead stakeholder engagement across diverse cross-functional teams. Develop and maintain project plans, risk registers, and change logs. Technical Oversight Ensure successful integration with GIS and work management systems. Oversee data migration, validation, and system configuration. Support testing, training, and go-live activities. Compliance & Governance Ensure adherence to regulatory frameworks (e.g., FRA, FTA, ISO 55000). Maintain accurate documentation for audits, traceability, and benefit realization. Facilitate governance board reviews and provide updates to steering committees. Requirements Minimum Qualifications Bachelor’s degree in Engineering, Business, or Information Systems. 10+ years of project management experience in asset-intensive industries. Proven expertise with EAM systems (Hexagon, Maximo, or similar) and infrastructure lifecycle planning. Strong analytical, documentation, and stakeholder management skills. Demonstrated leadership ability in complex environments. Eligible to work in the U.S. and pass a background check. Preferred Qualifications PMP or equivalent project management certification. Previous experience in rail, utilities, or public infrastructure sectors. Benefits Long-term opportunity (12+ months). Hybrid schedule: Monday–Friday, 9 AM–5 PM, with 2 days per week on-site. Compensation (1099): $55–$85 per hour (based on experience).
New York, NY, USA
$55-85/day
Workable
IT Help Desk Technician
Enterfusion is seeking an enthusiastic IT Help Desk Technician to join our growing team! As an IT Help Desk Technician, you will serve as the initial point of contact for clients facing technical difficulties. Your role will be essential in delivering prompt and effective troubleshooting assistance, ensuring client satisfaction, and promoting a productive technical atmosphere. Your practical technical skills and problem-solving expertise will be vital in helping us sustain seamless operations across the organization. A successful Help Desk Technician will have the capability to troubleshoot both software and hardware issues, possess extensive knowledge of computer software and hardware, and demonstrate outstanding customer service abilities. As the first point of contact for customers, the Help Desk Technician must be adept at accurately prioritizing tickets. This role is situated in a dynamic work environment that offers employees the chance to tackle challenges and gain experience with new and evolving technologies. Requirements KEY RESPONSIBILITIES: Provide technical support via phone, email, and in-person. Troubleshoot hardware/software issues for desktops, laptops, and mobile devices. Assist in setting up new employee workstations and documenting solutions in the ticketing system. Escalate complex issues to senior IT staff. Help with software upgrades, maintain IT equipment inventory, and assist in procurement. Participate in IT projects to enhance operational efficiency and prioritize service tickets. Configure computers, software, and networks; upgrade hardware and remove viruses. Ensure proper backups to prevent data loss and troubleshoot various IT problems. Administer servers, desktop computers, printers, network devices, and perform software deployments. Recommend hardware devices to the sales team and perform other duties as assigned. QUALIFICATIONS: 2+ years of desktop support and remote troubleshooting. Strong technical knowledge of computer systems, mobile devices, and tech products. Familiarity with Windows and macOS, and common software applications. Exceptional teamwork, communication, and customer service skills. Efficient troubleshooting and problem resolution abilities. IT certifications (e.g., CompTIA A+) are desirable. Working knowledge of Microsoft Office tools. Excellent written and verbal communication. High attention to detail and phone etiquette. Experience supporting at least one of the following: AWS cloud services (S3, EC2, VPC) or Microsoft Azure. Windows 2012 Server or newer Active Directory. Troubleshooting enterprise network equipment. VoIP technologies (Asterisk, Switchvox, Cisco Unified Communications). Ubiquiti or Cisco Wi-Fi troubleshooting. Microsoft O365 management and migrations. Windows 10 or 11 Desktop OS support. WORK ENVIRONMENT: This position is based in our downtown Orlando office, offering a collaborative workspace and opportunities for professional growth. TRAVEL: The position is based in downtown Orlando and may require some planned travel around Florida and other states which would total up to 25% of workdays. JOB TYPE: Salary, Full-time, Non-exempt HOURS: The Help Desk Technician is a non-exempt, salaried position which is expected to work 40 hours per week. JOIN OUR TEAM! If you are looking to establish your career in IT and become part of a vibrant team dedicated to providing high-quality technical support, apply today to become a valuable member of Enterfusion! Benefits COMPENSATION: Annual salary of $48,000-65,000/year commensurate with experience as well as paid vacation, health insurance plans, retirement program, disability insurance, and life insurance. Benefits Include: ✅ Paid Time Off (PTO) – Accrual begins after 90 days, with increasing PTO over time. ✅ Health Insurance – Enterfusion covers a portion of employee premiums; spouse and dependent coverage available. Two plans through Florida Blue. ✅ Life Insurance – Company-paid coverage for employees. ✅ Short- & Long-Term Disability Insurance – Income protection benefits provided. ✅ SIMPLE IRA – Enterfusion matches employee contributions up to a set percentage. ✅ Continued Learning – Reimbursement for required or beneficial certifications, plus training support. Join Enterfusion and be part of a team that invests in your success! 🚀
Orlando, FL, USA
$48,000-65,000/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.