Browse
···
Log in / Register

Head of Aftersales

Negotiable Salary

INEOS Automotive

Ridgewood, NJ 07450, USA

Favourites
Share

Description

INEOS Automotive – Built For More Story so far Since we started our journey to build a no nonsense 4X4, we’ve come a long way. We’ve established INEOS Automotive as a serious contender in 4X4 development and manufacturing. We’ve partnered with some of the biggest names in the automotive industry. We’ve made our way from vision to prototype. We’ve secured a world-class production facility and delivery team. We’ve delivered Grenadiers to customers all around the world. We’re building our double cab pick-up, the Quartermaster. People and Culture Easy never changed anything. Not in manufacturing, science, engineering or energy – and certainly not elite sport. At INEOS we tackle every challenge head-on, and we help extraordinary athletes achieve extraordinary things. When it comes to making positive change, we know nothing gets done without grit, rigour and humour. Our Automotive team consist of around 1500 employees, 10 locations and 44 nationalities, we’re an international team working together to challenge the ordinary. If this sounds like you, let’s talk. The Head of Aftersales Americas forms part of our executive leadership team in the Americas region. This individual will be responsible for developing the Aftersales strategy and approach for the region as we expand our dealer and service network nationally. The remit includes all aspects of service delivery, vehicle quality, aftersales network capacity management and development, parts and accessories distribution, warranty and customer satisfaction for Canada, United States and Mexico. They will lead a team of including field based Regional Aftersales Managers and Technical Managers plus HQ support in warranty, parts and quality. Guiding the department activities with the joint goal of achieving delivery of service quality and customer satisfaction targets. Responsibilities: Delivery of Service Delivery, Service Quality, Parts Availability and Customer Satisfaction (NPS) targets Actively manage the parts supply and logistics process, managing the supply chain and overseeing dealer stock levels to meet anticipated demand and deliver service turnaround promise Act as the champion for vehicle quality, collaborating in real-time with dealers on product performance and quality issues and acting as conduit to HQ teams on continuous improvement. Develop and agree service, parts and accessories sales targets down to individual retailer level, aggregating plans up to market and then regional level and managing performance to deliver targets Minimisation of Warranty expenditure through proactive engagement of both retail network and central HQ functions with fast identification and rectification of vehicle and systems issues Creation of market-specific service programmes aimed at enhancing vehicle performance, customer satisfaction and customer retention Delivery of effective service, parts and warranty training and accreditation programmes, including the implementation of I.T systems to improve dealer effectiveness and customer service Management of multiple Roadside Assistance providers for the region, creating monthly forecasts and predictions to ensure adequate coverage for the Grenadier vehicle parc Closely manage service, parts and accessories process and systems, working with the Senior Manager of Network Development, to ensure proper utilisation of service booking, parts ordering and CRM tools Monitor and drive lead / prospect creation through the service process, identifying opportunities for up-sell and especially retention of in-life Grenadier customers, creating campaigns and promotions accordingly Lead and mentor the team of Regional Aftersales Managers and Regional direct reports to create constructive and healthy relationships with their network partners, driving towards effective service delivery across the network, positive NPS scores, high customer retention and overall service, parts and accessories profitability through setting ambitious but achievable targets Provide regular input and make specific recommendations in relation to service strategy, network standards, customer Journey processes and regional budgeting processes by collating and distilling market team feedback and presenting to the EVP and central UK based teams Build and measure an operational management team to heighten performance, by implementing clear, accountable performance scopes Lead, develop and inspire the direct and matrixed team through one to one’s, personal development schemes and mentoring & development opportunities Requirements: Bachelor's Degree required; post-graduate degree a plus Extensive senior-level experience in Automotive OEM, specializing in Aftersales, Business Development and Quality Broad commercial experience encompassing retailer operations Ability to thrive in ambiguous environments, creating structure and clarity while motivating teams and partners. Demonstrated ability to create and execute effective project plans, manage complex projects, and deliver results with multiple stakeholders Exceptional communication, persuasion, and relationship-building skills, with experience influencing senior leadership Demonstrated experience developing and implementing successful business strategies, expansion plans, or building businesses from the ground up (experience outside automotive is valuable if comparable in complexity and stakeholder management) If the role sounds of interest and you want to learn more please apply. Please include a covering letter that supports your application along with any other supporting information. If your application is successful one of the team will be in touch to arrange an initial conversation!

Source:  workable View original post

Location
Ridgewood, NJ 07450, USA
Show map

workable

You may also like

Workable
Manager / Sr. Manager, BizOps (Strategy and Ops)
About Us At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap. We are building out our small but mighty BizOps team to help usher the company through stellar growth (300% CAGR and profitable) as we drive outcomes for tens of thousands students and teachers. As a member of the BizOps team, you will work closely with the co-founders on critical questions and the toughest challenges related to both our near-term and longer-term success. You are a strategic self-starter that can execute in a high growth start-up environment with multiple priorities; quickly seeing the bigger picture and knowing what is required in order to bring that picture to life. You simplify and quickly execute because we are building the plane while we fly it. In your eyes, no problem is too big or too small; you are always up for the challenge and are continuously raising the bar. You are willing to serve in a player-coach role; rolling up your sleeves to get the work done. If this is you, come join us on our mission to close the opportunity gap! The Role As Manager / Sr. Manager, BizOps (Strategy and Ops) you will: Become an expert on the business and the outcomes machine we've built across people, process, and technology Become an extension of the co-founders by overseeing and executing cross-functional initiatives with aggressive follow-up and communication Embed with operating teams to Identify and implement process improvements to streamline operations Conduct speedy but thoughtul analysis for high ROI executive decision support ranging from deal evaluation to performance marketing decisions to teacher compensation to AI roadmap Help establish rhythm of business by regularly analyzing key business metrics to identify actionable trends and insights Build compelling presentations for Board meetings, current clients, and internal stakeholders Develop and maintain dashboards and reports to track performance and inform decision-making Conduct market research and competitive analysis to identify new growth opportunities ranging from partnernerships to M&A Requirements Minimum of 3 years of experience in operations, consulting, corporate strategy, or similar roles; MBA is a plus Demonstrated experience in a high-growth environment Strong strategic thinking skills with the ability to translate strategy into actionable plans Excellent communication and influencing skills, comfortable working with executive leadership Ability to thrive in a fast-paced and ambiguous environment, shifting priorities as needed Passionate about education and committed to closing the opportunity gap Traits We Want to See in Everyone: Adapted from Carrol Chang, CEO of Andela Low ego, low drama, servant leader. You share credit, take blame. You like being wrong because it means someone else had an even better idea.  One team mentality. You break silos across teams. You put the company and mission first above your team alone. Great listener, hungry for feedback. You’re always seeking to improve – our product, our business, yourself. You solicit diverse opinions and deeply listen. Owner, not renter. You see a problem, you fix it or find someone who will. The buck stops with you. Player-coach. You fly high (create strategy) AND low (know the details that matter). You roll up your sleeves and get scrappy. You do this without micromanaging, empowering your team while actively engaging in important details. Business problem solver. You’re not just a functional expert; you consistently get praise for approaching your function through the lens of solving business problems. Information worker. You aggressively, directly, and succinctly communicate up, down, left, and right using the right channels. Benefits We currently offer the following benefits: 100% healthcare coverage for you and your family Access to 401k to help save for the future Well-rounded wellness benefits including access to free and low cost mental health resources and support services Fully remote work environment Company-owned laptop + home office equipment Annual in-person team retreats Unlimited vacation policy after year 1 to help recharge Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.
New York, NY, USA
Negotiable Salary
Workable
Account Director - Medical Communications - East Coast
Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role. It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision. Importantly too is how we go about living our vision.  This is defined by the Prime mission: Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals. It speaks to collaboration and to everyone’s responsibility to bring together the diverse expertise that exist across our team to deliver world-class outcomes. On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role: Be Brave, Be Human, Be Passionate, Be Exceptional.  At Prime these values are integral to who we are.  They are there to guide you in your role and support you on your personal journey to success.  They shape our culture and support us in achieving our vision together, as one global team.   The role As an Account Director you will play a central role in the day-to-day management of the relationships between our business and our clients. You will enjoy building and maintaining those relationships, leading your team successfully across a full spectrum of medical communication projects. The right candidate will show strong leadership skills and demonstrate commercial acumen. You will enjoy mentoring junior colleagues, giving direction to your team and helping to secure new business opportunities. Requirements 7–8 years ‘relevant’, preferably in a full-service medical communications agency  A life sciences degree, ideally combined with a Master’s or PhD Performs daily duties / tasks to a consistently high standard demonstrating Ability to run an account from year-to-year, ensuring forecasts are met through account team.  Motivational and group management ability Excellent interpersonal / relationship development skills – able to influence colleagues and clients Ability to line manage multiple staff and identify training needs as required Able to mentor all levels of account management  Able to build internal relationships and network effectively with client teams Highly adept at business development Strategic insight, judgement and problem-solving skills – able to identify issues and resolve them.  Good delegation skills Strategic understanding of project / account objectives and contribution to strategic account planning.  Excellent organisational skills, time management and adherence to deadlines High attention to detail Extremely good written and oral communication skills (including presentation skills) – comfortable dealing with clients/senior company staff  Excellent knowledge of strategic medical communications – clearly understands pharmaceutical industry drivers and employs them to strategic planning In depth understanding of company’s range of products and services Maintains and expands knowledge in areas of relevance to client – product, company, marketplace, client needs, etc  Has specialist communications knowledge of several drug markets Specialist knowledge in at least 3 business areas Benefits 42 days paid time off WORKsmart - Flexibility around core working hours Hybrid Working 5% contribution to 401k ADP Totalsource
New York, NY, USA
Negotiable Salary
Workable
Director - Factory Integration & AI Enablement
The Problem You Will Solve: Legacy sewing factories are islands—manual, opaque, and immune to traditional digitization. At Resonance, we’ve built the MetaOne and CreateOne systems to express design intent in precise, machine-readable code. But for that intelligence to loop and learn, the real world must speak back. Your role is to turn legacy factory analog chaos into a feedback-rich digtial execution layer—so every stitch, deviation, and defect becomes structured data that trains our AI operating system, CreateOne to get smarter with every run. You’ll transform cut-and-sew operations into “compute nodes”: certified factories that interpret digital instructions, execute them reliably, and stream back telemetry. You’ll design onboarding protocols, diagnose operational friction, and shape experiments that allow our systems to learn—not just from patterns, but from people and machines in motion. This is AI-first manufacturing—but AI can’t learn from noise. It needs your structure. Your discipline. Your translation of tacit knowledge into deterministic inputs. You’re not just solving production breakdowns. You’re constructing the interface where human craft and machine intelligence co-evolve.You are writing the Rosetta Stone of physical execution. One factory at a time. One stitch at a time. Resonance is building the AI Operating System for Clothing  We’re solving one of the world’s most complex industrial problems: how to turn creative intent into real products, on demand, with no inventory, no waste, and no compromise. Our mission isn’t to move fashion faster—it’s to re-architect how an entire industry works. Our platform, CreateOne, is a fully integrated, intelligent system that transforms pixels into physical clothing—coordinating design, decision-making, and manufacturing across a dynamic global network. It’s not a point solution. It’s an entirely new model for how products can be created, made, and sold in the 21st century. This is the future of enterprise technology—intelligent, dynamic systems that learn, adapt, and orchestrate every node of a value chain, from design to delivery. With over 14,000 brands onboarded and 400,000 garments produced, we’ve proven what’s possible when software, data, and manufacturing are no longer siloed. If you're driven to solve problems that matter, and to build what no one else has dared to attempt, Resonance is where you belong. About You You understand that the fashion industry, as you know it, is dead. You realize that everything you know, every experience you have lived, is valuable, but only if you have the courage and are ready and willing to break it all apart and reassemble it using new tools and technology to build something 100 times more powerful and exciting.  You are a factory whisperer—an ops leader who has modernized brown‑field plants before, loves structured problem‑solving, and possesses the steadiness and detail orientation that perfectly offsets a high‑octane leadership culture. Bridge the analog and digital worlds of garment production. Help define the protocol that lets any factory become a CreateOne node. Turn human process understanding into machine-executable knowledge. Be the operational force that transforms global apparel execution. Responsibilities Factory Capability Mapping Conduct capability audits and document factory setups (machine mix, folder attachments, operator skills). Translate floor constraints into structured inputs for MetaOne (e.g., capability matrices). SOP & Onboarding Protocols Create step-by-step integration playbooks tailored to each factory’s level of digital maturity. Develop training kits (video guides, templates, readiness checklists) to ensure smooth adoption. QA & Defect Management Enablement Align factory practices with CreateOne’s defect taxonomies and inspection protocols. Guide QC personnel in adopting AI-assisted vision tools and defect capture. Stakeholder Management Build trusted relationships with factory owners and line leaders. Serve as a liaison between factory needs and the AI/engineering teams. Continuous Problem-Solving Maintain a backlog of real-world pain-points and work with engineers to test targeted solutions. Run structured pilot tests and document learnings for future factory enablement. Success Metrics (First 6 Months) 10+ partner factories integrated with CreateOne, producing 3-week median integration timeline per node. Live barcode/QC telemetry from every new certified line. Requirements Apparel & Industrial Engineering 7–15 years in cut-and-sew operations across multiple factory types. Fluent in AQL, SMV, folder setup, and operator training. Digital Transformation Familiarity Experience deploying or collaborating on ERP/MES/QC tool rollouts. Knows how to communicate with engineers but doesn't need to code. Systems Communication Adept at translating floor-level constraints into structured inputs or digital specs. Strong documentation habits; clear, instructional communication. Change Leadership Has driven SOP standardization, pilot adoption, or process innovation in brownfield sites. Benefits Yes—we offer great benefits: medical, dental, vision. Yes—we’ll pay you well: in both cash and equity based on what you’ve done, but more importantly, what you build here. But that’s not the point. The point is this: you’ll be part of writing the next industrial playbook—the one powered by real AI, not chatbots or dashboards, but systems that fundamentally change how things are made. Resonance is building the operating system for the next generation of physical enterprise. And we’re doing it from the fabric up. If you join us, you won’t be handed a roadmap. You’ll be helping draw it—in code, in process, in manufacturing logic, and in data feedback loops that learn faster than any human team ever could. We don’t hire passengers. We don’t copy what’s already been done. We’re writing the protocol for how intelligence flows through atoms. If that sounds abstract—it won’t after your first month. If that sounds massive—it is. This is your chance to help build something that redefines how the world works. And if you’ve got the fire, you’ll own a part of it.
New York, NY, USA
Negotiable Salary
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.