Energy Program Assistant

EMPLOYMENT OPPORTUNITY The Energy Intake Assistant will pre-screen energy specific clients, schedule appointments, assist with document collection and data entry. The Assist will also provide general clerical support to the Energy Program Specialists and team. This will be a full-time position at 37.5 hours per week. Preference will be given to those bilingual in Spanish/English. All training will be provided on the job. JOB DUTIES AND RESPONSIBILITES INCLUDE: 1. Screens clients, schedules appointments, and responds to inquiries regarding the Energy Program. 2. Monitors Daysmart software for online applications. Contacts customer to complete intake form in Docuware. 3. Assists online and in-person clients in completing the Energy Assistance application. 4. Performs appointment confirmation calls at 10-day and 1-day intervals. 5. Organizes and maintains daily intake forms for Energy Program Specialists. 6. Process incoming mail and electronic mail for Energy Program. Scan and file incoming documents into Docuware. 7. Serve as point person for energy@ email address. Respond and manage incoming emails. 8. Provides basic home energy conversation education through printed flyer/brief review with clients. 9. Enters client information into multiple agency databases. 10. Process PSE help files electronically. 11. Provide clerical support functions for Energy Program Specialists at the direction of the Energy Program Manager. 12. Coordinate with Resource Specialists regarding client calls and scheduling appointments. 13. Contact utilities on behalf of clients to help set up payment arrangements as needed. 14. Assists clients at reception area as a back up to Energy Program Specialists. 15. Assist with program outreach events as needed. 16. Participate in agency and team meetings and trainings as required. 17. Other duties assigned by management. QUALIFICATIONS INCLUDE: Education & Experience: -High School Diploma or GED/HSE minimum required. -Basic clerical skills (filing, math, calculator, data entry, legible writing) required. -Or a combination of education/experience meeting required job qualifications. License(s) & Certification(s): -Valid driver’s license and auto liability insurance required for work related travel. -First Aid & CPR Certified. (within 6 months of hire) Skills & Abilities: -Spanish/English bilingual preferred, additional languages helpful. -Must have strong attention to detail. -Ability to learn and use agency databases, such as Docuware, VMware, EmpowOR. -Strong organization and time management required, with ability to multi-task. -Work independently, and as a team member; self-motivated. -Must have strong and effective communication skills (oral and written). -Ability to be an effective and positive ambassador for the agency. -Competency of standard office procedures and equipment. -Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook. -Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds. COMPENSATION AND BENEFITS Pay range between $17.49-$19.32 per hour (DOE) Benefits include: -Medical & Dental Insurance including Rx and Vision -Life Insurance and AD&D coverage -Retirement Plan -Employee Assistance Program -Paid Sick and Vacation Leave -12 Holidays per year -Health club discount (Community Action reserves right to modify, amend, or terminate any benefit at any time for any reason.) TO APPLY: Qualified candidates are encouraged to apply by providing ALL items requested. Please submit the following: (1) Community Action Application (2) Resume (3) Letter of Interest. You can find all job announcements and apply online on our website at www.communityactionskagit.org Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection schedule without notice, to form eligibility lists for, or make appointments to, other positions with similar employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you require accommodation in the application process, please contact our HR Department.