Browse
···
Log in / Register

IT Technician at High-Growth IT Startup in SF Area (San Francisco, CA)

$100,000-120,000

664 Noe St, San Francisco, CA 94114, USA

Favourites
Share

Description

IT Technician at High-Growth IT Startup Cascade is a rapidly-growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond. We provide a world-class service to high-end clients in the Financial Services industry. About the role: We're looking for a new team member who can use their technical and customer service skills to impress our client’s most critical users, learn and advance quickly, be hyper reliable & responsible, and play a key role in our company's growth. This opening is for a technician who is comfortable working on-site with VIP users in the Bay Area and remotely assisting these same VIPs during their travel. We’re looking to provide an above market compensation package for the highest level of customer service, reliability, and flexibility, so only candidates who are highly confident of their ability to provide white-glove service should apply. We are looking for someone with: Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution. Demonstrable experience supporting Mac OS workstations. (PC experience is a plus) A passion for developing hard and soft skills and career advancement. Ownership and leadership character traits. Ticketing system organization and upkeep experience. The ability to be receptive and action-oriented in response to constructive feedback. A calm and focused demeanor in high-pressure situations. Strong professional and technical communication skills (both written and verbal). At least 7 years of help desk experience with evidence of growth At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues). Experience with Jamf Pro or other MDM platforms. Optional experience supporting audio/video systems (Creston, Savant, etc.) Basic understanding of bash and/or Power-shell scripting is a plus. Some responsibilities include: Working directly with our VIP clients to tackle a diverse and unpredictable range of challenges. Providing technical support by phone, email, chat, and (as needed) in person. Working on state of the art, high-end, cutting-edge, technical improvement projects for client VIPs. Being available, flexible, and on-call to client VIPs with regular after-hours and/or weekend work. Being able to work with a team to solve difficult problems. Creating and maintaining technical documentation. Compensation, benefits, and perks: Above-market base salary for excellent technical and communication skills. 95% coverage for medical/dental/vision premiums and more. 401k with employer match. $125 monthly technology reimbursement. $150 monthly meal stipend. $100 healthy living expense program. Generous reimbursement and bonuses for learning and training, including technical certifications. Flexible working hours. Regular work from home. Generous PTO, sick and family leave policies. At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day. We value unique perspectives and believe this is critical to solving complex problems. Everyone is welcome and encouraged to apply. Please apply online with Cascade Technology Services, LLC at: https://cascade-technology-services-llc.rippling-ats.com/job/933094/it-technician-at-high-growth-it-startup-in-sf-area?s=cl

Source:  craigslist View Original Post

Location
664 Noe St, San Francisco, CA 94114, USA
Show Map

craigslist

You may also like

AUTOMOTIVE TIRE TECHNICIANS ($800 New Hire Bonus) (Arlington, TX)
1524 New York Ave, Arlington, TX 76010, USA
NTB / Mavis Tires & Brakes at Discount Prices - AUTOMOTIVE TIRE TECHNICIANS ($800 New Hire Bonus) NTB is proud to join the Mavis Tire family. We're looking for full-time Automotive Tire Technicians to join Team Mavis TODAY at our state-of-the-art automotive service and retail tire sales centers in the Grand Prairie, TX area. With over 2,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States. Mavis offers eligible Automotive Tire Technicians GUARANTEED WEEKLY BONUS PAYMENTS during the introductory period of employment, totaling up to $800! WHAT IS THIS GREAT CAREER OPPORTUNITY? As an Automotive Tire Technician, you're the backbone of our business. That's why you'll realize the rewards of a career with competitive, guaranteed base compensation PLUS additional earning potential through significant weekly bonus payments. The starting base rate of pay for an Automotive Tire Technician is negotiable. NO EXPERIENCE IS NEEDED! We'll teach you everything you need to know through PAID TRAINING. To help introduce you to our weekly performance-based incentive programs and to give us an opportunity to coach you on our industry-leading processes, Mavis offers eligible Automotive Tire Technicians GUARANTEED WEEKLY BONUS PAYMENTS during the introductory period of employment, totaling up to $800! Automotive Tire Technicians install new tires and wheels and perform tire services -- like rotations, balancing and flat repairs -- to keep our valued customers' vehicles operating safely. While providing best-in-class automotive service, you'll get weekly bonus payments tied to every single service you perform on top of your guaranteed hourly rate. Take the first step on an exciting career path by becoming an Automotive Tire Technician with Mavis! HOW DO I KNOW IF A CAREER WITH MAVIS IS RIGHT FOR ME? You'd be a great fit for the Automotive Tire Technician position if you: like paid training and using proven processes; are motivated by commissions/incentive compensation; value reliability, punctuality and teamwork; love working in a fast-paced environment; enjoy staying active; are open to learning; care about meeting customer-promised delivery times and providing quality service; want to work for a growing company that promotes from within; and, love working in a safe, state-of-the-art environment. To be eligible for the Automotive Tire Technician position you must: be at least 18 years of age; be legally authorized to work in the United States; and, be able to work 5 days each week. WHY WILL I LOVE WORKING WITH MAVIS? At Mavis, we understand that our people are our greatest asset. We value our team members' hard work and that's why proudly offer you benefits and rewards to support your lifestyle and well-being. As an Automotive Tire Technician, you can expect: A safe, positive working environment; An excellent combination of fringe benefits, like health, vision and dental insurance; A 401(k) retirement savings plan with employer match; Paid vacations; Paid time off; Paid holidays; Life insurance; Paid on-the-job training; and, Opportunities for career growth and advancement. What are you waiting for? APPLY NOW! Candidates can apply online at www.mavis.com/careers. OPEN INTERVIEWS ARE AVAILABLE 7 DAYS A WEEK! Simply walk in during store hours for an immediate interview. If you have any additional questions, you may call the Recruitment department toll-free # at 844-375-3995. For more information about Mavis, please visit www.mavis.com. Mavis is an Equal Opportunity Employer Consistent with our commitment to the principal of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived membership in any category or status protected by applicable federal, state, or local law. Where appropriate, Mavis may provide reasonable accommodation, in order for an otherwise qualified individual to perform the essential functions of the position. Mavis does not seek salary history information from applicants. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. Click Here to Apply or use the link below https://www.applicantpro.com/openings/mavistire/jobs/3775285-15936
Negotiable Salary
Senior Technical Support Engineer - Tow Club (San Mateo)
133 N Grant St, San Mateo, CA 94401, USA
# Senior Technical Support Engineer - Tow Club We're a very small start up software company for the Towing Industry. The role would have a training period, and a probationary period. ## Position Overview We're seeking an experienced Technical Support Engineer to manage customer support for our towing dispatch platform while our engineering team focuses on next-generation product deployment. This role requires a unique blend of technical expertise, infrastructure knowledge, and exceptional communication skills to serve our towing operator community. ## Key Responsibilities - Handle technical support escalations for our towing dispatch platform across web and mobile applications - Troubleshoot iOS and Android platform-specific issues affecting field operations - Diagnose desktop issues (Windows/macOS) that may be incorrectly attributed to the platform, differentiating between hardware problems, OS issues, and actual application bugs - Diagnose and resolve VoIP integration problems across various telephony platforms used by towing companies - Manage device provisioning and configuration issues through various MDM (Mobile Device Management) platforms - Monitor AWS infrastructure health and perform incident response for service outages - Execute AWS recovery procedures during critical incidents - Document recurring issues and maintain technical knowledge base - Coordinate with engineering team for issues requiring deeper technical intervention - Communicate effectively with tow operators, translating technical issues into practical guidance ## Required Qualifications - 5+ years in technical support or IT operations role - Hands-on experience with iOS and Android troubleshooting, including device logs and diagnostics - Strong desktop support skills for Windows and macOS environments, including ability to distinguish between hardware failures, OS issues, and application-specific problems - Working knowledge of AWS services (EC2, RDS, CloudWatch at minimum) - Experience with MDM platforms (Intune, Workspace ONE, or similar) - Basic understanding of RESTful APIs and ability to interpret API logs - Familiarity with VoIP systems and SIP troubleshooting - Strong written and verbal communication skills - Ability to remain patient and professional when working with non-technical end users - Comfort working independently with minimal supervision ## Preferred Qualifications - AWS Certified Cloud Practitioner or similar certification - Experience in transportation, logistics, or field service industries - Familiarity with Odoo or similar ERP systems - Basic SQL knowledge for data queries - Experience with infrastructure monitoring tools ## Personal Attributes - "Customer-first" mentality with genuine empathy for field workers - Ability to communicate technical concepts in plain language - Comfortable interfacing with blue-collar professionals who may be frustrated or in high-stress situations - Problem-solver who can work within system constraints - Self-directed learner who can quickly understand unfamiliar technologies ## Work Environment - Mixed on-site and remote work from our office location - On-call rotation for critical infrastructure issues - Occasional off-hours support during peak towing times (evenings, weekends) - Collaborative environment with direct access to engineering and product teams This role offers the opportunity to develop deep technical expertise while directly impacting the daily operations of essential service providers. The successful candidate will become a critical member of our support infrastructure, ensuring smooth operations for our towing company customers.
$100,000-140,000
Cookie
Cookie Settings
© 2025 Servanan International Pte. Ltd.