IT Technician (Tier 1) (Kearny Mesa)

THIS IS NOT AN ENTRY LEVEL POSITION. About Us Bayside Networks is a San Diego based IT Consulting Firm that focuses on providing professional technological assistance and excellent customer service to cultivate valuable, enduring client relations. Established in 1986, the company was initially created to resolve technical issues that exceeded the capability of computer stores. The founder's success is based on his customer-centered approach, which has led to referrals by many of his satisfied clients. Today, Bayside Networks serves over 100 San Diego based companies and non-profit organizations across many different industries, ranging from 10 to 500 users. Position Bayside Networks is looking for a Tier 1 IT Technician to provide quality customer service support for clients primarily using Microsoft-based technologies. A candidate “must demonstrate” 1-2 years, hands-on, prior work experience serving as an IT Technician predominantly working with Microsoft based technologies. IMPORTANT: General preference is toward a candidate that has provided device and user level support within a MANAGED SERVICE PROVIDER company. A candidate that has worked in technical support within a corporate or academic environment for at least two years (preferable continuous and for the same company) would be a secondary preference. Requirements A good candidate would have a wide knowledge of workstation applications, cloud services, and basic server infrastructure and management. Technical skills required: • Microsoft 365 Administration – (Intra ID ‘Azure’, Intune, Defender, SharePoint) intermediate or advanced level. • Hand on experience with servers and services ( Hyper-V, Domain AD, DHCP, DNS, Print and file server ) • Experience with FortiVPN, CiscoAnyConnect & remote access technologies. • Cyber Security Compliance Standards- intermediate level • MacOS, LINUX –intermediate level is a plus • Helpdesk experience, Ticketing system and documentation, ITIL processes • Must pass a background check – required by multiple clients of ours. Professional • Outstanding customer service skills • Excellent analytical/problem solving skills • Strong written/verbal communication skills • Ability to work with minimal supervision • Team player A candidate “must demonstrate” 1-2 years, hands-on, prior work experience serving as an IT Technician. This position will require a candidate to be able to hit the ground running with minimal on-the-job training. Candidate "must live in or be able to commute within" the San Diego area. Travel and onsite visits with clients will be required. Self-learning and a genuine interest in the field is also greatly valued. The position is often self-directing and will require a candidate to be self-motivated, adaptable, and resourceful. Qualified candidates should submit a resume and cover letter.